Every review we hold for the Wellington office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat experience so far! Gav and Rhodri
The purchase experience so far has exceeded my expectations. Gav has been superb, and I was also today delighted by the customer service shown by Rhodri as he carefully explained the “extras”, what was possible and how much things were going to cost. We didn’t feel rushed, pressured or hard sold. None of that. I think we ended up with the best possible next steps. Let’s hope this experience continues into the move in and beyond!
Chris · 5 September 2026
Agent replied · 24 September 2026
Hi Chris J,
We are truly delighted to hear that your purchase experience has exceeded your expectations. It's wonderful to know that our team provided such clear and pressure-free explanations regarding your options and costs. We appreciate you sharing your positive feedback and are committed to ensuring this excellent experience continues through your move-in and beyond.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotDan was excellent
From start to finish in our house buying journey, Dan at the Elgar Park Sales Office was brilliant. Dan has great attention to detail and gave us all of the information we required to be confident in our decisions. All of our queries were responded to promptly and any issues resolved with minimal inconvenience. Dan was friendly, personable and easy to work with during the entire process.
Josh · 16 May 2026
Agent replied · 1 June 2026
Hi Josh,
We are so pleased to hear about your positive experience during your home-buying journey. It's wonderful to know our team provided excellent attention to detail, promptly answered your queries, and made the process smooth. We appreciate you sharing your recommendation.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotWe visited Megan at the Whiteley…
We visited Megan at the Whiteley meadows development to discuss the options available for our current situation. We came away excited about the possibilities and will be returning once we are in a position to buy. Thank you Megan and Team for a great experience.
Hattie · 18 August 2026
Agent replied · 24 September 2026
Hi Hattie,
We are so pleased to hear that your visit to the Whiteley Meadows development was such a positive experience. It's wonderful that you left feeling excited about the possibilities, and we look forward to welcoming you back when you're ready to proceed.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotExcellent appointment with Rhodri
Meeting Rhodri was such a pleasure - he was welcoming, helpful and extremely professional. He really stood out and he couldn’t do enough to help. Unfortunately, the location wasn't right for me so I won’t be meeting him again
Consumer · 19 September 2026
Agent replied · 24 September 2026
Hi Consumer,
We are so pleased to hear about your positive experience with our team member! We appreciate you highlighting their professionalism and helpfulness. We understand that the location wasn't suitable, and we thank you for your valuable feedback.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotDavid Howard our Sales Consultant at…
David Howard our Sales Consultant at Coggeshall Mill made our customer experience, one that was impressive from the start. Explaining everything really well and keeping us informed along the way. David was very knowledgeable and pleasant to discuss any questions or concerns we had. David has made the whole process so far easy and smooth.
CHICKALOO · 14 May 2026
Agent replied · 1 June 2026
Hi CHICKALOO,
We're so pleased to hear that your experience was impressive from the start. It's wonderful that everything was explained well and kept you informed. We appreciate you highlighting the knowledgeable and pleasant assistance you received, making the process smooth.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotRod was amazing…
Rod was amazing when we came to visit the site and show home. He went above and beyond with his level of service and customer care towards us and explained everything and answered our questions so well. He made us feel so at ease and understood. Thank you very much!
Eleanora · 28 May 2026
Agent replied · 1 June 2026
Hi Eleanora,
We're happy to hear you had such a positive experience visiting the site and show home. We appreciate your kind words about the service and care you received. Thank you for your feedback!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotYour representative was very…
Your representative was very personable, professional and engaging. He gained insight into my circumstances, my wants and needs in a non intrusive and friendly manner. He provided me with answers to all I asked and it was evident he knew the site, availability and options in detail. He took me around the showhome and where I recognised a negative i.e. no double oven, he offered a suggestion. He followed up same day with videos and virtual tours of a 3 bedroom detached as he promised. This was a positive experience for me
Jennifer · 18 September 2026
Agent replied · 24 September 2026
Hi Jennifer ,
We are so pleased to hear about your positive experience with our representative! It's wonderful to know that our team member was able to provide such a professional, engaging, and insightful service, understanding your needs without being intrusive. We appreciate you highlighting their detailed knowledge of the site and options, and their proactive approach in offering solutions and following up with additional resources. Your feedback truly encourages us.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotPurchase of bungalow
David was excellent from start to reservation of bungalow he was extremely patient with an 89yr old and the incentives he organised for me were great thank you Bovis
Jean · 24 September 2026
Agent replied · 24 September 2026
Hi Jean,
We are so pleased to hear about your positive experience! It's wonderful to know that our team was patient and helpful throughout the reservation process. Thank you for sharing your kind words.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotBirch on the Cornish Quarter
Although we did experience a significant delay to the build of our new property (A Birch on the Cornish Quarter in Wadebridge), the care shown to us by the Bovis Team both before and (importantly) after we moved in has been exceptional. In particular, the following staff have gone above and beyond to ensure our experience has been a really positive one: the truly excellent Charlotte Pearce in the Sales Team, Paul the Site Manager, Adam Purvis in the Site Team coordinating everything, Darren in the Customer Care Team efficiently fixing our snags and not forgetting Andreas the incredibly helpful 'Gate Keeper' on site. We have felt all along that the staff genuinely care about our moving-in experience, so that we can really enjoy our new home without worry and anxiety. All the staff we have encountered have been pleasant, responsive and effective in supporting us.
Stephen · 18 August 2026
Agent replied · 24 September 2026
Hi Stephen,
We truly appreciate you taking the time to share your positive experience. We are genuinely pleased to hear that, despite the initial delay, our team's dedication and care made such a significant difference in your moving-in journey. It is wonderful to know that our colleagues went above and beyond to ensure you could enjoy your new home without worry. We are committed to providing exceptional support and are glad to know this was reflected in your interactions with our team. Your feedback is invaluable to us, and we are delighted that we could make your experience a positive one.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotDawn was so welcoming and friendly
Dawn was so welcoming and friendly. Her experience and expertise was wonderful ss she explained all about the site property etc
Ali · 10 September 2026
Agent replied · 24 September 2026
Hi Ali TS,
We are so pleased to hear that our team member was welcoming and friendly. It's wonderful to know that their experience and expertise were helpful in explaining everything about the property.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotOutstanding experience 🌟
We honestly couldn’t have asked for a better experience during our house buying process. From start to finish, Amber Luxton was absolutely incredible professional, supportive, knowledgeable, and always there to answer any questions we had along the way.
Natasha · 14 May 2026
Agent replied · 1 June 2026
Hi Natasha,
We're so pleased to hear that your home-buying journey was such a positive experience. It's wonderful to know that our team's support and dedication made a significant difference. Thank you for your kind words; we truly appreciate them.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotFantastic and welcoming experience from…
Fantastic and welcoming experience from first views to reserving. Explains everything clearly and fabtastic with our 2 children as well. The show houses made us want to switch from a potential other builder of homes which we were close to reserving. Homes look to be of high quality and perfect for our next home. We are very excited to continue the process and move into our new home.
Sean · 16 August 2026
Agent replied · 24 September 2026
Hi Sean,
We are so pleased to hear that your experience with us has been so welcoming and positive, especially with your children. It's wonderful that our show homes have made such a strong impression and that you're excited about the quality of our homes. We look forward to helping you move into your new home!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 1/5
TrustpilotIncredibly stressful and upsetting experience
Incredibly stressful and upsetting experience would never buy from Bovis again. We relied on clear assurances given during the sales process about the nature of the development and neighbouring properties, which heavily influenced our decision to buy our home. After completion we discovered things were not as we had understood. What has been most upsetting is how dismissed we have felt throughout the process. Bovis have repeatedly relied on contractual wording and the position that communities can change over time, rather than properly address the fact that specific verbal assurances were given during the sales process which influenced our decision to buy. Despite neighbours also reporting that they were given similar assurances during their own sales process, the situation has effectively come down to Bovis' word against ours. This has been incredibly upsetting and has left us feeling as though we are being accused of either lying or misremembering what we were clearly told. Overall a deeply upsetting and stressful experience. If you are buying from Bovis make sure absolutely everything discussed during the sales process is confirmed in writing.
E · 17 May 2026
Agent replied · 1 June 2026
Hi E S,
We’re sorry to hear that you feel this way following your purchase and the outcome you’ve described.
We aim to provide clear and accurate information throughout the sales process, and all details relating to a purchase are set out within the formal documentation. As developments can evolve over time, we do rely on these contractual documents as the definitive record of what has been agreed.
That said, we recognise your concerns around the assurances you believe were given and understand why this has been frustrating. We have requested further information and will review this internally to ensure our processes and communications remain consistent and appropriate.
Thank you for your feedback.
Kind regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotBovis/Sage Shared-Ownership purchasing experience The Hedgerows Matford Brook Exeter
My son is in the final stages of getting his Bovis/Sage shared-ownership home in The Hedgerows, Matford Brook Exeter. The sales team, initially Sophie then Amber Luxton, have done a GREAT job so far- always responsive, friendly, very competent and helpful. Amber has given him/us support and clarity throughout what could have been an overwhelming process. It’s so exciting for him to be so close to getting his own home- not something he imagined being able to do without this shared-ownership scheme. We’re sorry Amber has had to move to another Bovis site this week and will miss sharing the joy of him getting the keys on completion…..
Char · 15 May 2026
Agent replied · 1 June 2026
Hi Char Smith,
We are so happy to hear about your son's positive experience with our team and the shared-ownership scheme. It's wonderful that we could help make his homeownership dream a reality. We appreciate you sharing your kind words.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 1/5
Trustpilot5 weeks of stress!
Moved into my house on the quarters at Redhill 5 week ago. In those five weeks, I have been told that my address is incorrect and needed changing which has caused significant financial losses and stress changing everything again. And also, I have experienced 3 leaks. 2 of these leaks have been under the sink, the first was because the plumber hadn’t connected the washing machine prior to us moving in and the second was because they incorrectly reconnected the washing machine after changing a kitchen side panel. Over the past week, I have discovered a leak in the bathroom due to them not installing and sealing around the bath/shower door correctly. This has caused severe water damage to my walls and flooring. This company have caused nothing but financial losses and stress to what should’ve been a happy situation moving into my first home.
Helen · 6 May 2026
Agent replied · 1 June 2026
Hi Helen,
We are aware of the concerns you have raised following your move to The Quarters at Redhill, and our customer services team is already in direct contact with you regarding these matters.
The issues highlighted, including address discrepancies and plumbing faults, are not in line with the standards we expect, and these are being reviewed to ensure appropriate action is taken.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 4/5
TrustpilotThe environment is good
The environment is good, houses are good. The staff - Wendy is very nice and helpful
Gary · 17 August 2026
Agent replied · 24 September 2026
Hi Gary,
We're so happy to hear you enjoyed our environment and homes! We appreciate your kind words about our team.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotTara at Sunnybower
Tara was extremely helpful and made us feel very comfortable at the Sunny Bower Office today
Anonymous · 15 August 2026
Agent replied · 24 September 2026
Hi Anonymous,
We're so glad to hear our team member provided such a comfortable and helpful experience during your visit. We appreciate you recognizing their dedication and expertise. Thank you for sharing your positive feedback!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotLisa has been absolutely exceptional…
Lisa has been absolutely exceptional throughout the process so far. Great support and communication.
Customer · 25 August 2026
Agent replied · 24 December 2025
Hi customer,
We are so pleased to hear that our team member provided such exceptional support and communication throughout your experience. Thank you for sharing your positive feedback.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotLovely welcome from your staff.
Lovely welcome from your staff, in particular Grace from the Windsor Arch development.
Elana · 26 August 2026
Agent replied · 24 September 2026
Hi Elana ,
We are so pleased to hear about the warm welcome you received from our team, especially from Grace at the Windsor Arch development. It's wonderful to know that our staff were friendly and helpful in answering all your questions.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 4/5
TrustpilotShow home good but some issues for us
We thought the show homes were well built and had lots of storage but not sure about a couple of things with design. 3 bed had a v small square hallway and the heat source pump was v obvious. Staff were very friendly and helpful with our questions. Mostly v impressed. Knowing the area but still too expensive for us.
Shelley · 29 August 2026
Agent replied · 24 September 2026
Hi Shelley,
We're glad to hear you found our show homes well-built with ample storage and that our staff were friendly and helpful. We appreciate your feedback regarding the design elements and pricing, and we'll consider these points carefully as we continue to improve.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 4/5
TrustpilotThe sales Agent has been helpful in…
The sales Agent has been helpful in different situation
Anthony · 10 September 2026
Agent replied · 24 September 2026
Hi Anthony,
We are so pleased to hear that our sales agent was able to assist you effectively in various situations. Your positive feedback is greatly appreciated.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotVery welcoming and helpful
Very welcoming and helpful, Debbie was very friendly.
Natalie · 4 September 2026
Agent replied · 24 September 2026
Hi Natalie,
We're so happy to hear that our team was welcoming and friendly. We appreciate your kind words!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotWe called today at the Hollingworth…
We called today at the Hollingworth Lake development. We were greeted by the super friendly Rhrodri. He was extremely informative, he quickly and very concisely gave us a good overview of the Cypress property. He outlined the similarities to the showroom and also explained the difference in layout and room sizes.His manner was very upbeat and pleasant, he left us to explore the house at our ease without any pressure.
Bronach · 29 May 2026
Agent replied · 1 June 2026
Hi Bronach,
We're so glad you had such a positive and informative visit to our development. It's wonderful to know our team provided a helpful and pressure-free experience. We truly appreciate your kind words!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotRep was very friendly
Rep was very friendly, lots of guidance, and refreshments
Kirsty · 22 August 2026
Agent replied · 24 September 2026
Hi Kirsty,
We're so glad to hear that you had such a positive experience with our representative. Providing helpful guidance and a welcoming environment is very important to us.
Kind Regards,
Kobi
Bovis Homes
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