Every review we hold for the Wellington office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThe worst customer service I have ever had
The worst customer service I have ever had in my life. We've been going trough the process of purchase for 4 months to be told that we can be unable to complete at all because of their incompetency. Totally useless people telling you that you can go f*** yourself if you consider to withdraw. They have been convincing us for a sale of our home asap, and when we've done everything we could to do it, they started to see problems when we became homeless. They've been threatening us that they would remarket our property, and giving us sick deadlines i.e. 4 working days including Easter, to complete, even though they knew that it would be impossible even from our side. They have been treating us as second category customers just because of the fact that we did not agree to use their mortgage advisor. Plus they've been treating our mortgage advisor the same, just because of the fact he was not acting in their favor. In the end we are going to live on the streets in 10 days because of the loads of lies they have been saying for weeks. I'm asking Kim Hodgson - the 'so called' sales progressor - if she had her whole family's life would she risk it? Are we completing on this date? And her response was always - be patient, be patient, even though she knew it would be impossible. We lost everything, we're now also fighting for money that has left after our amazing sale from their recommended solicitor. 3 weeks after the sale and still we haven't received it. Don't trust in their words, they don't understand anything, they just act like they care, but it's a huge lie from the beginning. They are trying to keep you as they know they keep the product and you have no other choice. This whole process conducted by them has made us anxious so much we needed doctor's prescriptions to stop feeling this way. Go anywhere else, I wouldn't recommend it, as I have never felt so harassed and embarrassed as a client in my life.
Dominic · 13 May 2022
★★★★★ 1/5
TrustpilotCharlton Heights, Bristol
I would agree with all the other reviews. They are more concerned with selling. The finish was poor. Things I had flagged up when looking around at the property where not done. Even thought I was told it would be. No care has gone into the property at all. I wouldn't buy a Bovis property again, nor would I exchange/ complete before they had rectify the issues. As you are at the bottom of their list, when it comes to fixing something. I also asked for extra cupboards, before buying the property, which they agreed. Three months later I still have no extra cupboards. They have been delivered 3 times and been the wrong ones apparently. Like the other reviews state. There are better new build developers out there.
Calista · 28 April 2022
★★★★★ 1/5
TrustpilotWon't be purchasing another new build…
I won't be purchasing another new build from Bovis. Water seeped through the front door and utility room because they weren't properly sealed. No one bothered to ensure that the garden was the same as the other properties. The list of issues just goes on and on.
CutelittleGertie · 14 September 2024
★★★★★ 1/5
TrustpilotDo not buy bovis
Do not buy bovis. Sales were shockingly awful, always changing dates, not getting my orders right. After care aren't worth having. I'm still waiting for snags to be completed a year later. Bovis Judy don't care. They take your money and they're gone!! DON'T BUY BOVIS!!
Sarah · 1 December 2017
★★★★★ 1/5
TrustpilotTerrible. Commission driven, not customer satisfaction.
Terrible, rushed quality of build. Wrong bricks used, broken cement floor, frames not straight, etc. The "main" builder we were put in contact with didn't know the answers to the technical questions. No thought was put into the design or build process. They put skirting board down to the subfloor and don't leave a gap for carpet to go under as it should. Layed the front lawn first so it's all trampled from the construction crew and cement all over the plants. How about doing the lawn last? This is what I mean that no thought was out into the construction. Raised concerns about (not completed) quality with site manager and main builder. Manager got defensive and dismissive. They just want the building to complete in time for their commission numbers.
Customer · 5 April 2022
★★★★★ 1/5
TrustpilotIf you're considering moving into a new development...
The house is fine, the main issue is that if you live on a cul de sac like I do you will be guaranteed to have an issue with nuisance and antisocial parking and the only people that have any authority to help and intervene are bovis because they own the cul de sac. Therefore although police, council, highways can all agree that people park awfully here, they have no power to do anything unless the car has blocked you in (not out) of your driveway or have blocked out pavements. This still leaves more room for inconsiderate parking... like blocking you out of your space, making it difficult for you to get out and having to see a car dumped outside your front door every morning by a neighbour who knows the impact this is having on you and leaving you wondering where your health visitor/midwife will park, bin collectors missing your bins because they can't see them. There will be people parking outside your drive, front door etc. Cul de sac turning points will be blocked and just when you think it can't get any worse it can because the owners of these cars probably have 2 or 3 parking spaces that they maxed out, so they park in a way which makes you do 2 or 3 manoevers into your space and leave no way for you to even have a second car. Its basically like getting bullied and antagonised everyday and you go to bovis and they turn a blind eye. You spend months working out who to write to and who can can help but when you write to bovis, and even explain this is a hazard to children.... no reply. No accountability. Its like the problem is too big for them to even do anything about. Which means it's obviously not been considered in the planning, overlooked or simply ignored because they want to make as many houses as possible... more money for them... we can deal with parking issues. In all honesty, I'd never live in another home like this purely because of parking and I never thought I would say that. It's had a big impact on us and the way in which bovis ignores your concerns and do not try and resolve it really does speak volumes. I think some level of accountability is needed especially when these hazards can cost the lives of children, impact the lives of those who have bought a home here and increase tensions and feuds between neighbours. I think the company need to be more transparent and explain in their planning how they take parking into consideration, how they agree with local authorities how issues around parking can be handled. This should be a gold standard and expectation that communities and potential home owners should be able to see
Cj · 4 April 2022
★★★★★ 1/5
TrustpilotHouse put together with little care and…
House put together with little care and effort once they have your money, you have to fight to get snags done and often refuse just because they can!
George · 22 May 2025
★★★★★ 1/5
TrustpilotIf only 0 stars was possible
If only 0 stars was possible! Having purchased a home from the higher end of their properties some 10 months ago, we still find ourselves going through 'snagging'.Customer services and support post sale is appalling with this company. So my advice is this, if you buy a home with them make sure you're pretty handy with a tool box and you don't care about warranty or support.Our house had so many minor problems that it was laughable and clearly there is no quality control in place with this company - for example, we had no hot water when we moved in. I asked how they signed it off, and they told me it was rigorously inspected - turns out they'd tested it with the immersion heater on, but the thermostat hadn't been connected by the elctricians, so that provides an example of the type of control processes they have. We've had issues such as brickwork laid so out of line they had to remove our porch and redo the lot. Our current ongoing issue is with the plumbing, every tap and shower rumbles and makes so much noise that they can be heard throughout the house above the sound of the tv.Yet whenever a plumber looks for a solution they require sign off from Bovis, who leave emails on unread for months at a time, leaving you, the homeowner to chase. Even when you chase, they eventually send somebody from the site team who is usually the most inept dimwit you'll ever meet. They don't seem to take notes, they don't email, they can't communicate, they don't turn up when they're supposed to (if they turn up at all). They're often rude, or they constantly blame the contractors, the materials or they say things like -it's within standard deviation - anything other than accept the fault and make a plan to fix it.So, Bovis/Vistry - you'll likely get a decent sized house with ok fittings in a pretty good location. Don't expect most of it to work as it should, don't expect any form of customer service or support and don't expect them to honour the warranty.My next stop is to ring a solicitor and contact NHBC to investigate legal action against them. That should probably tell you everything you need to know
Mark · 1 February 2022
★★★★★ 1/5
TrustpilotIf only 0 stars was possible
If only 0 stars was possible! Having purchased a home from the higher end of their properties some 10 months ago, we still find ourselves going through 'snagging'.Customer services and support post sale is appalling with this company. So my advice is this, if you buy a home with them make sure you're pretty handy with a tool box and you don't care about warranty or support.Our house had so many minor problems that it was laughable and clearly there is no quality control in place with this company - for example, we had no hot water when we moved in. I asked how they signed it off, and they told me it was rigorously inspected - turns out they'd tested it with the immersion heater on, but the thermostat hadn't been connected by the elctricians, so that provides an example of the type of control processes they have. We've had issues such as brickwork laid so out of line they had to remove our porch and redo the lot. Our current ongoing issue is with the plumbing, every tap and shower rumbles and makes so much noise that they can be heard throughout the house above the sound of the tv.Yet whenever a plumber looks for a solution they require sign off from Bovis, who leave emails on unread for months at a time, leaving you, the homeowner to chase. Even when you chase, they eventually send somebody from the site team who is usually the most inept dimwit you'll ever meet. They don't seem to take notes, they don't email, they can't communicate, they don't turn up when they're supposed to (if they turn up at all). They're often rude, or they constantly blame the contractors, the materials or they say things like -it's within standard deviation - anything other than accept the fault and make a plan to fix it.So, Bovis/Vistry - you'll likely get a decent sized house with ok fittings in a pretty good location. Don't expect most of it to work as it should, don't expect any form of customer service or support and don't expect them to honour the warranty.My next stop is to ring a solicitor and contact NHBC to investigate legal action against them. That should probably tell you everything you need to know
Mark · 1 February 2022
★★★★★ 5/5
TrustpilotMy wife and I were very nervous about…
My wife and I were very nervous about buying a new build having heard an awful lot of horror stories about some developers in the area. However, we looked at a few developers and finally decided to buy a Bovis Home at Minerva Heights. The service from day one has been exceptional, first from meeting Craig in the sales office and deciding on which house suited our family best, through to moving in and being handed over to the onsite managers. We have been helped, supported, and guided throughout the whole process and cannot thank all involved enough for the experience. If you are looking to buy a new home at Minerva Heights look no further than Bovis. We have gone on so much about how impressed we are some close family members also now want to buy with Bovis at Minerva Heights. Thank you to the whole Bovis Team.
NLS · 31 January 2022
★★★★★ 5/5
Trustpilotnew home at Minerva Heights Chichester
recently moved into our new home. The stressful pre completion was made smoother by Craig and Levi from the sales office. The on site lads pulled all stops out to get us in on time. Snagging such as was needed was dealt with by Lewis and Chris and carried out by the onsite trades who all did their bit no matter how small without fuss. Nothing was too much trouble. Yesterday Craig laid on drinks and cream tea so that all the new neighbours could meet each other. Only negative comment would aimed at the fencing contractors on site.
TL · 30 January 2022
★★★★★ 1/5
TrustpilotShocking service - customer care dreadful
Shocking service, 2 years in a property still ongoing issues. Windows in my girls rooms are incredibly drafty. We have put in blinds and thermal curtains. We have had Jon out again with his endless excuses the answers basically today are put the heating on full and our daughters must have cold leg syndrome!!!! I cant even be bothered to explain all the issues on here just want people to know how bad the service is and how bad the customer care is and how bad it is that the managers just blame all the contractors and take zero responsibility but they must have a great book of excuses to do the job!
Amber · 24 January 2022
★★★★★ 5/5
TrustpilotEdwalton Fields
Recently moved into our gorgeous new property and it was worth the wait. Appears well built and the snags we did find were resolved quickly. Sales team, primarily Leah, were helpful and thorough once they got additional hands in to help, constantly made sure we were updated with any delays and all necessary paperwork. Builders continue on site but are friendly and attentive to the continued upkeep of the properties already built so as not to cause us any problems.
Mani · 23 December 2021
★★★★★ 2/5
Trustpilot5 stars for Matt our sales consultant…
5 stars for Matt our sales consultant was great, went above and beyond for us.
John · 22 September 2025
★★★★★ 1/5
TrustpilotWorst customer service. Avoid like the plague.
Served the country for 26 years, went with Bovis as they offer a military discount. Yet again service people treated like second class citizens because the directors wanted to tie in with a 4 week completion and charge full whack. Paid our reservation fee and the next we heard from Bovis they were refunding our deposit. Made up some story where they said we’d been called (lies) and then had the nerve to offer us another plot. Avoid them like the plague. Dodgy and underhanded company with zero customer service.
Lauren · 23 October 2021
★★★★★ 1/5
TrustpilotBovis/Vistry/Linden - The Whole group is an appalling excuse for a company. AVOID AT ALL COSTS
Where do you start with this deceitful group of companies. We reserved a property on the Vistry Group's Seamer site near Scarborough and proceeded towards exchange. A property reservation fee of £500 and £700 of legal fees later my solicitor discovered a public right of way running immediately at the back and the side of the property which wasn't on any site plans displayed in the sales office, wasn't on any plans supplied to us and wasn't once mentioned to us by sales staff. Indeed the right of way was located on land misleadingly shown as belonging to our property and the neighbouring property on the sales brochure and our supplied details. Further, on our home demonstration we asked the site manager the location of our boundaries and he was extremely economical with the truth on two separate occasions as to the location of the boundaries and again didn't make us aware of the public right of way. Thankfully our solicitor was doing her job but at that stage we were £1300 out of pocket. We had to pull out of the purchase but agreed to reserve a different property with the Vistry Group on the Heartlands site in Driffield transferring the resevation as we were worried about losing our sale.We managed to keep our buyer sweet and were assured of a September completion in writing for the new reservation (agreed verbally by the site manager and in writing by the site sales team). However, we should have learnt from the previous reservation that the Vistry Group could not be trusted. Two weeks before the agreed completion date and despite a month of desperately chasing Vistry to confirm the date officially to our buyer's solicitor only to be greeted with complete silence, we were dropped the bombshell with absolutely no valid reason that the completion date was now October. Not only did this mean that both me and my buyer now had to pay stamp duty it also meant my buyer finallly lost patience and pulled out of my sale. This was despite the Vistry house being finished!After a formal complaint to the Vistry Group they then mysteriously agreed an end of September completion knowing that my sale had fallen through! We were promised that Vistry would be patient and wait within reason for us to find a new buyer given the appalling way they had behaved so far on both plots. But lo and behold just 10 days past the original agreed completion date the house was put back on the open market without even telling us or our solicitor! We found out when we visited the property and the sold signs had been replaced with For Sale signs! I am now out of pocket by a further £600 giving a total loss of around £2500 counting cost accrued on my abortive sale so far.Both purchases fell through solely as a result of Vistry Group's deceit, lack of ethics and total incompetence. I haven't even been offered my reservation fee back! I will now have to take legal action against this appalling company at further cost. Please please do not deal with this shocking company. Just read some of the reviews. I have purchased 3 new builds with various builders and I have never dealt with a company as bad as Vistry. AVOID AVOID AVOID. Although reading other reviews of Vistry, Linden and Bovis it would appear that I have had a lucky escape!
Jes · 15 October 2021
★★★★★ 1/5
TrustpilotAppalling after care failed to complete…
Appalling after care failed to complete on time making empty promises to rectify problems and issues nobody takes any responsibility after completion All mangers pass failures on to others nobody answers your calls or gives any solutions hide behind checklists notworth the paper written on failed to check pluming on completion causing thousands of pounds damages to clothes . I would never recommend bovis to anyone my patio floods and my garden remains unfinished and on a downward slope !!!!!! If I can give anyone advise employ a snagging company before you sign on the dotted line 180 snags in my house still not rectified 10weeks later . TheyGot your money now your stuck !!!!! Don’t do it I will keep you posted I love my home however bovis have let me down they claim to care about the community ummmm no !!!!Time fir solicitors 😡😡😡😡
Sue · 11 October 2021
★★★★★ 1/5
TrustpilotYapton View
Yapton View, the development being put up behind my home is noisy, intrusive and totally disrespectful of their neighbours. I repeatedly have to ask the site manager to turn off blaring music. Why doesn’t he just make it a site rule. No music. Last week they tore into a protected boundary and ripped out a lot of tall trees that were to remain insitu as part of their planning consent. The Chief Planning Officer confirmed this. These are the most inconsiderate builders. We’ve been putting up with this behaviour for 2 years.
Miss · 16 September 2021
★★★★★ 1/5
TrustpilotDon’t buy Bovis
Sales team go above and beyond to get you to buy but beware aftersales service and is non-existent. Poor quality and design. Snagging still not addressed after being here over 3 months, many security and safety issues. Have to chase and chase but still no joy. You get hassled by on-site staff to give a good report on NHBC survey too. Avoid buying a Bovis home.
Honest · 29 April 2023
★★★★★ 1/5
TrustpilotPlease do not buy a Bovis home.
Please do not buy a Bovis home.Bovis have simply put me and my family through too much. Please don't let Bovis destroy the mental health of your family too.Our property is very low quality; a very different quality to the marketing material. I moved from one new build to this Bovis one and am shocked by how much lower the standard of the Bovis home is. Our property has many snags but also significant defects too. Getting Bovis to acknowledge and undertake remedial work of appropriate quality is probably the worst and most frustrating experience of my life. I am not exaggerating when I say it could push Bovis home buyers who have perhaps saved for 10+ years, committed huge shares of their income for 25+ years, to suicide. All these faults and defects are ones which I can see, hear or feel; I'm kept awake at night thinking about all the other issues my home has which I am yet to discover.Bovis have a range of tactics to try and avoid their responsibilities including- outright lying to you- ignoring you- very very slowly doing anything such that eventually you decide you can no longer sit in all day for their contractors to visit (or not visit on the day they said is often the case); we're at over 50 days with no goodwill/compensation payments- saying they will undertake remedial work only for them to change their mind (and refuse to acknowledge they've changed their mind)- undertaking incredibly poor quality remedial work, leaving your home with more faults, to put you off having other things corrected- insist something which clearly is a fault is not a fault, despite it being totally clear- insisting a clear defect has to completely fail first, leading to a much more significant issue arising- refusing to correct a defect because it's a lot of work, as if that's a reason - claiming work has been undertaken when it has not- claiming work has not been undertaken when it has (yes this happens)- behaving consistently inconsistent Our dream family home which will effectively cost me a third of my income for my entire working life, has become a family nightmare. Bovis have ruined our lives and left us feeling robbed and left us mentally ill.Whilst home buyers do have rights, they are less than those when buying a tin of baked beans. No company in most sectors that behaves like Bovis would survive; they'd have no repeat business and would fold. If you're a shareholder in Vistry living off my family's pain, please consider putting your wealth to alternative use.And please remember - don't buy a Bovis home.
Ryan · 23 August 2021
★★★★★ 1/5
Trustpilot2 weeks later and I'm the one chasing to hear back about my offer. useless
bovis homes, vistry. they're all the same. I gave an offer for an apartment at brunel street works in canning town and it took a week of chasing to hear back with a counteroffer. Within 30 minutes I replied - this was 1 week ago. How pathetically lazy do staff need to be? and how useless are the people employed here that this is how they act when they are trying to sell a property...NOT a property they've sold and now don't care about. This is them not caring about selling the property in the first place. Talk about a red flag. If this is the pathetic level of service when selling imagine what it would be like in the aftersales.I've had to chase these clowns and no one came back to me. No one chased. No one bothered. Then 1 girl responded saying she'll chase up an answer on Monday - it's now Monday evening. I don't know who the bigger fools are - the staff or the people running it but it's clear the employees just scroll on Instagram and pass time until they can go to the pub. hands down the biggest disgrace I've come across in property and customer service
Ali · 9 August 2021
★★★★★ 1/5
TrustpilotRadford Semele, Crown Hill
Radford Semele, Crown Hill. Nightmare it has been!!!! From day 1 noticed damaged in the whole, Kitchen doors falling apart damaged worktop, bathroom leaking, shower sliding doors not fixed straight, plaster cracked in every room, damaged carpet (which we paid for) and so I can go on. Snag list was over 4 pages after 7 days. 7 months in, but we are still not passed over to customer service and work is not finished. Every workman they send over to carry out job, needs to be managed or monitored. Mess left behind, is another issue.I don't normally do reviews, but we purchased a home for our family, but even after months it still feels like just a house. Please if you are purchasing Bovis home, inspect every room thoroughly and get it fixed before completion... For Bovis home sales team, it’s just bonus and for management it’s profit but most of us it's lifetime hard work and dream...
Mrs · 16 July 2021
★★★★★ 1/5
TrustpilotHanstead Park Bricket Wood
Hanstead Park Bricket Wood - This site has major issues with houses snagging is a joke email customer service to wait weeks for anyone not to turn up. All houses have problems should not be allowed to sell anymore houses without addressing problems with existing houses. Sold under Linden Homes but now under Bovis so beware. if unfortunate to buy one from them make sure to get a professional snagger or tradesman that can identify problems as soon as possible. The housing minister needs to hold these companies accountable for bad workmanship and poor site management. Total lack of respect for buyers. You have been warned !!!
Hannah · 11 July 2021
★★★★★ 1/5
TrustpilotCharlton Hayes Estate in Bristol
Charlton Hayes Estate in Bristol. Very, Very, Very poor ground maintenance, absolutely shocking. They make it all look nice when you move in, once all the houses are sold, they abandoned the site and never come back, they appoint an "estate management company" to carry out repairs, but the management company just charges you admin fees and does absolutely nothing. However Bovis still owns the land, so the council can not carry out any cleaning or maintenance. They do no maintenance, recently they didn't even bother to cut the grass for months, then they turned up with a strimmer and shaved it down to the bare soil, it's all dead and patchy now. Not to mention that they didn't even bother to pick the litter from the grass and shredded plastic and cardboard and whatever else was on it in to one million pieces and left it all. It looks like a disaster zone. If you can please avoid, I will never move to a Bovis built estate in my life, living here once was enough.
Lukasz · 11 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
