Trusted Agent profile · Waterbeach
★★★★★
1,683 reviews across 1 platform
1, Kendale Road, Waterbeach, CB25 9QS
Part of Cala Homes North Counties, see every office.
Cala Homes North Counties's office in Waterbeach, at 1, is rated 4.5 out of 5 across 1,683 reviews on 1 platform.
Every review we hold for the Waterbeach office, from every platform, shown as written. First names only.
5/5
TrustpilotPaint snagging
Quality work from painter Alan when completing part of our snagging. A very tidy worker who takes pride in doing a good job.
Hi Garry,Thank you for leaving your review. It is great to hear about your experience with Alan.Best wishes in your home!Cala
5/5
TrustpilotCustomer care problem to ceiling in…
Customer care problem to ceiling in living room was very professionally completed by Liam left to very quality standard very clean and tidy after works completed attention to detail was excellent .
Hi Paul,Thank you for leaving your review. It is great to hear about your experience with Liam.Kind regards,Cala
1/5
TrustpilotJoke of a company
Joke of a company. Huge mortar issues. Discussed with customer service director that informed there was no issues but on an independent survey there is a major defect with the mortar. Will be taking this to my solicitors.
Dear Adrian, We are very sorry to read your review. We are aware our regional team is in contact with you to discuss these matters. Kind regards, Cala
5/5
TrustpilotTerrific customer service
From our very first interaction with Cala Homes through to the final purchase, the customer service has been exceptional. So impressed and extremely happy with our new home.
Hi Jamie,Thank you for leaving your review. It is great to hear about your experience with our team.Best wishes in your new home!Cala
5/5
TrustpilotGreat service from Andrew Galloway…
I received a great professional and friendly service from Andrew Galloway today.He fixed an issue with 2 doors and he was efficient, he left everything cleaned and working.I am thankfu for his great service
Hi Ana,Thank you for leaving your review. It is great to hear about your experience with Andrew.Best wishes,Cala
5/5
TrustpilotNew Monks Park: Great Team
Georgina and Tracey have been brilliant from start to finish. We got our keys yesterday and love our new home! They have provided excellent support, clear communication and both have a really personable approach. We've had a great experience with Cala Homes, thank you!
Hi Madeleine,Thank you for leaving your review. It is lovely to hear about your experience with our team at New Monks Park.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotHad Marius over to complete a few jobs…
Had Marius over to complete a few jobs around the house, the service he provided was outstanding, really grateful for the time and attention he gave to perfect each and everything defect
Hi Palvinder,Thank you for leaving your review. It is great to hear about your experience with Marius.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotGeorge Fisher (painter from Cala) was…
George Fisher (painter from Cala) was very personable and experienced; went beyond to do extra work than anticipated. Very satisfied.
Hi Etineh,Thank you for leaving your review. It is great to hear about your experience with George.Best wishes in your home!Cala
5/5
TrustpilotExceptional customer service
Exceptional customer service. Whenever I have an issue it is swiftly resolved and corrected. Contractor's always polite and professional.
Hi David,Thank you for leaving your review. It is great to hear about your experience with our team.Best wishes in your home!Cala
5/5
TrustpilotGood repairs
Connor arrived promptly, he explained what he was going to do & answered any questions that I had, he completed the job & i was delighted with his work.
Hi Eddie,Thank you for leaving your review. It is great to hear about your experience with Connor.Best wishes,Cala
5/5
TrustpilotShrinkage repairs to lounge ceiling…
Shrinkage repairs to lounge ceiling thoughtfully arranged by Rebecca taking into account our particular circumstances. Work carried out by Andy with care, in a thoroughly friendly and professional manner, to a very high standard.
Hi John,Thank you for leaving your review. It is great to hear about your experience with our team.Best wishes,Cala
5/5
TrustpilotCala Homes Customer Services
Cala Homes Customer Services arranged a convenient day/time. I received a text reminder. Ricky arrived on time and completed several minor cracks and sealant repairs.He was very friendly , polite and I am very satisfied.
Hi Geoffrey,Thank you for leaving your review. It is lovely to hear about your experience with Ricky.Kind regards,Cala
5/5
TrustpilotNew Home purchase
Currently midway through the build of my new home and this is when all the decisions need to be made, technically and decorative. All I can say is without Sophie and Bee I'd be lost, their knowledge, patience and recommendations are second to none.
Hello,Thank you for leaving your review. It is lovely to hear about your experience with our Sophie and Bee.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotGreat customer service by Ana Meg
Great customer service by Ana and Meg. They are both so helpful as I am very new in buying new built properties. Thank you and please keep on smiling and helping.
Hi Guru,Thank you for leaving your review. It is great to hear about your experience with Ana.Kind regards,Cala
1/5
TrustpilotIT GETS BETTER!!!! NOT!
It gets better! Instead of resolving anything they just want me to remove my review! When is this laughing stock of a company going to actually take responsibility for their downfall instead of just trying to bury their heads in the sand?!?
Hi Roisin, Our team has raised your case with your Housing Association. If you need further assistance, they can be reached at contactus@mtvh.co.uk.We are sincerely sorry to hear you have experienced issues. Kind regards, Cala
5/5
TrustpilotHighly recommend we love our new home :)
We bought our forever home from Cala 2 years ago and have been delighted with our home and the customer service received :)
Hello,Thank you for leaving your review. It is great to hear about your experience with our team.Best wishes,Cala
5/5
TrustpilotRicky turned up on time and done his…
Ricky turned up on time and done his job to a good standard and was very pleasant to work with a top man
Hi Billy,Thank you for leaving your review. It is great to hear about your experience with Ricky.Best wishes,Cala
5/5
TrustpilotExcellent support from the construction…
Excellent support from the construction team, Billy, Ian & Lisa. They made settling in so much easier by dealing with any problems really swiftly. Thank you also to Angela for a smooth handover. We love our new home.
Hi Mrs Dorby,Thank you for leaving your review. It is lovely to hear about your experience with our team.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotImpressive customer service at Waterfront Plaza in Edinburgh
Very impressed with the very high level of customer service provided by the staff at Waterfront Plaza in Edinburgh. So far they’ve made the process of buying a new property very straightforward and we are confident that this will continue to be the case as we get closer to picking up the keys.
Hi Jeanette,Thank you for leaving your review. It is lovely to hear from happy customers and about your experience with our Waterfront Plaza team.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotFirst Time Visit to new show homes
We went to have a look at some newly opened show homes near us. Houses look very good quality. Lisa and Jennii looked after us. Gave us a walk through on screen of the planned builds. Answered any questions we had. All good.
Hi Iain,Thank you for leaving your review. It is lovely to hear about your visit and experience with our team. Best wishes on your home buying journey!Kind regards,Cala
5/5
TrustpilotMy new home at bucklers park…
Purchased my new home at bucklers park and the high levels of customer service have been amazing. Lydia in customer care and George Dawes on site have been so professional and efficient …. ⭐️⭐️⭐️⭐️⭐️
Hi Matthew,Thank you for leaving your review. It is lovely to hear about your experience with Lydia and George at Buckler's Park.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotExcellent service from Alan Park
Excellent service from Alan Park. Finished repair after asking joiner to redo his bit. Ensured excellent finish. Just a pity that there’s been so much snagging so far.
Hi Janet,Thank you for leaving your review. It is great to hear about your experience with Alan.Best wishes,Cala
5/5
TrustpilotEric at Cala
Eric Muzaci visited us today to work on some of the snagging. Eric always does an excellent job, is very personable and friendly and gives good advice. Highly recommended.
Hi Chris,Thank you for leaving your review. It is great to hear about your experience with Eric.Best wishes,Cala
5/5
TrustpilotSo far our experience with Sunnie in…
So far our experience with Sunnie in particular - and all the sales team - has been fantastic. We've been kept well informed about the process and Sunnie has clearly explained all that's involved. Really helpful - and an all round very good experience so far.
Dear Aileen,Thank you for leaving your review. It is lovely to hear about your experience with Sunnie and our team.Best wishes in your new home!Kind regards,Cala
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