Trusted Agent profile · Waterbeach
★★★★★
1,683 reviews across 1 platform
1, Kendale Road, Waterbeach, CB25 9QS
Part of Cala Homes North Counties, see every office.
Cala Homes North Counties's office in Waterbeach, at 1, is rated 4.5 out of 5 across 1,683 reviews on 1 platform.
Every review we hold for the Waterbeach office, from every platform, shown as written. First names only.
5/5
TrustpilotFriendly & knowledgeable sales team
Hannah our sales consultant was fantastic. She made the whole viewing process very enjoyable and stress free while providing us with all the information we needed and this was a big reason for choosing to buy with Cala.
Hi Andrew,Thank you for leaving your review. It is lovely to hear about your experience with Hannah.Best wishes in your new home!Kind regards,Cala
5/5
Trustpilot5 star service, Woodend Green Houston
Sales team at Houston outstanding. Jenny covered such a high level of detail in relation to spec, various house styles and options. Was a real pleasure to deal with and she certainly played a big role in our final choice.
Hello,Thank you for leaving your review. It is lovely to hear about your experience with Jenny at Cammo Meadows.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotLisa and Sylvia at Cala Jordanhill
Just a note to say how great Lisa and Sylvia at Cala Jordanhill have been helping us through the purchase process and in patiently and happily answering all our many questions. Both are a terrific advert for Cala.
Hi John,Thank you for leaving your review. It is lovely to hear about your experience with Lisa and Sylvia.Best wishes in your new home!Kind regards,Cala
1/5
TrustpilotBUYER BEWARE.
Hi everyone thinking of buying from Cala homes.Further to my posts below I have now spoken to Callum who is the manager for Cala’s assisted move scheme, which I was on and also the part exchange scheme.Callum said that the poor experience that I have received from Cala was due to a continued breakdown in communication.On the 14th of February 2023 I received an email to say the house I had reserved and paid a deposit on was now sold. I was on the assisted move scheme and Cala was supposed to keep the house exclusively for me for 4 weeks whilst I tried to sell my current home.At the end of the period the assisted move team were supposed to speak to me and between us we would discuss the next move if my house hadn’t sold.What happened as I said is that they just sold the house from under my feet with no care, consideration or indeed communication.Callum apologised for the breakdown in communication stating that I should have been contacted and the situation discussed.This lack of communication ultimately cost me losing my dream home.Further earlier in my reviews Cala posted a comment stating that they had been in contact with me after the above happened and that they had supported me through contact and emails.I informed Callum that that had not been the case at all and apparently he said that Chad the sales advisor from the shopwyke lakes development should have spoken to me, but didn’t so yet another breakdown in communication.If you are thinking of buying a Cala home bear in mind this appalling lack of communication and that’s before you have bought a house it makes me wonder how successful you would be after you move in resolving any issues with a property and they have your money.This brings me on to issues with Cala properties.At the beginning of this year when I was still intending and trying to purchase the house I went to the shopwyke lakes development to check on the progress on the house I was buying.One house in Harrier place was having the front door replaced for whatever reason.The workmen had 3 front doors in the front garden I’m assuming they were trying to find one that would fit the property better. This house was occupied with the owners having moved in just prior to Christmas, causing the new owners inconvenience after just a few weeks and having to have quite a major repair.Further I went to the development out of interest to see the house that I’d lost in its finished state.I was shocked to see that another house in harrier place has major issues.The house which hasn’t sold since October although it was completed then and has also been home of the week and home of the month is completely encased in scaffolding and sheeting.I don’t know what is wrong with the house but it’s obviously something major with either the roof or brickwork to be totally encased.So this is the end of my posts regarding Cala.I’ve had a shocking experience which has changed my future not getting the house I was so desperately trying to buy and ironically Cala couldn’t wait for me but the house was occupied last Friday a staggering 10 or so weeks after the owners reserved it on the 14th of February 2023.Although they couldn’t wait for me the new buyer wasn’t exactly quick considering Cala required a 4 week exchange.So to sum up be very careful before buying a Cala home their customer service is terrible it seems and they are building homes which some of have major issues.As I’ve said before buyer beware!
5/5
TrustpilotRivermead Gardens
We dropped into the Rivermead development in Alton without a booking, but Tanis managed to take us round to see 3 different show homes anyway. We had never been to a new build development before and she was extremely knowledgeable and patient when answering all our questions!
Hi ERB,Thank you for leaving your review. It is lovely to hear about your experience with Tanis.Best wishes in your new home at Rivermead Gardens!Kind regards,Cala
5/5
TrustpilotExcellent, clean service for new bath panel
Needed a new bath panel fitted and Andrew Galloway did an excellent job! Very neat and no mess afterwards. Highly recommend!
Hi Paul,Thank you for leaving your review. It is great to hear about your experience with Andrew.Best wishes in your home!Cala
5/5
TrustpilotExceptional experience
Our experience with Cala has been exceptional the sales team Liza and joe have been so helpful on our journey to secure an apartment at the south bank development.they have been so professional and friendly since our first visit to the sales office and we thank them so much for that.
Dear James,Thank you for leaving your review. It is lovely to hear about your experience with our team at Southbank. We will share your feedback with them.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotSequoia Meadows at East Kilbride Scotland
Great !Nicola ,Gillian, and Angela lovely Helpful friendly patient and informative at every stage.Looking forward to moving in to our new home very soon 😊
Hello Mary,Thank you for leaving your review. It is great to hear about your experience with Angela, Gillian and Nicola.Best wishes in your new home!Cala
5/5
TrustpilotTomasz is the man
Hi , We had Tomasz carry out some repairs recently. I can honestly say he’s the most considerate, neat, conscientious and skilled tradesman I’ve ever come across. I hope Cala look after him properly 👌
Hi Kieron,Thank you for leaving your review. It is great to hear about your experience with Tomasz.Best wishes,Cala
5/5
TrustpilotExcellent Service
Garry Carlyle did a great painting job for us. His attention to detail was faultless. He is a terrific ambassador for Cala; polite, helpful and very thorough.
Hi Allan,Thank you for leaving your review. It is great to hear about your experience with Meg and Pauline.Best of luck in your home buying journey.Kind regards, Cala
5/5
TrustpilotFirst Class Experience
Really friendly and professional service from Sangeet. From taking our initial phone call of interest to arranging viewings to helping us make our offer & get other support from necessary others. Really valued her perspectives and her knowledge of the development and surroundings.
Hi Sarah,Thank you for leaving your review. It is lovely to hear about your experience with Sangeet.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotDecent houses and friendly service
We just bought a house from Cala. Never bought a new house before and it was actually very easy. Sunnie and Dawn are super friendly and made the whole expreience a breeze. The houses are decent and well thought out and they seem very attentive. Thumbs up.
Hi Rory,Thank you for leaving your review. It is lovely to hear about your experience with our team at Inchcolm Green. Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotAlan
Alan, the painter has done a fantastic job as part of our snagging work. He has been reliable, hardworking and efficient. He takes time to make sure the job is done properly.
Hi Rebecca,Thank you for leaving your review. It is great to hear about your experience with Alan.Best wishes in your new home!Kind regards,Cala
1/5
TrustpilotThe comment posted today saying that…
The comment posted today saying that Cala have been in touch with me previously is totally untrue, otherwise I would not have posted my comment yesterday 5th of April.I would have to be insane to post yesterdays comment if they had contacted me as promised in the 8th of March post by them.However they left me a voicemail today and I will speak to them on Tuesday and I will then post a further reply with the outcome of that.I will be asking them amongst other items when they allegedly spoke to me recently and what the content of the call was.The comment posted by Cala today again was posted just to look good on here I swear that I have not been contacted by Cala until today.They just cannot be trusted.I will update this post after speaking to them.
5/5
TrustpilotMarius came round to 12 Donald’s Grove…
Marius came round to 12 Donald’s Grove to carry out some snag works. Great service and professional 👍
Dear Matthew,Thank you for leaving your review. It is great to hear about your experience with Marius.Best wishes,Cala
5/5
TrustpilotMark Henderson came to do some snagging…
Mark Henderson came to do some snagging work for us, and was excellent. professional, polite & did a super job.
Hi Diana,Thank you for leaving your review. It is great to hear about your experience with Mark.Best wishes in your home!Cala
5/5
TrustpilotRepair cracked tile
Eric Muzaci visited to repair cracked tile. Very courteous and did a great job tidying up after. Great aftercare service from Cala.
Hi James,Thank you for leaving your review. It is great to hear about your experience with Eric.Best wishes,Cala
5/5
TrustpilotImpressive Service Quality
We have been really impressed with the quality of the service from the team at Cala Newlands Park. They have gone out of their way to be helpful, have made our options very clear throughout the process (we have not bought a new home before) and have made it an enjoyable and friendly experience.
Hi Maddie,Thank you for leaving your review. It is lovely to hear about your experience with our Newlands Park team. Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotAll the staff were very efficient and…
All the staff were very efficient and helpful in going through the pre buying list of choices that were available to me. Allowing me to see another build on another site also helped me to see what I’m buying and get an idea of size etc. Everyone couldn’t have been more helpful and kind. Thank you.
Hi Jacqueline,Thank you for leaving your review, it is lovely to hear from happy customers.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotDel Boy
No matter what member of the sales team I was dealing with each and every one were always so courteous helpful and very efficient and professional thank you.
Hi Derek,Thank you for leaving your review. It is great to hear about your experience with our team.Best wishes,Cala
5/5
TrustpilotRepair
Marius Lehadus has done an excellent job in repairing the cracks that developed in my house. Very efficient and he pays attention to detail. I can rely on him 100%
Hi Lydia,Thank you for leaving your review. It is great to hear about your experience with Marius.Best wishes,Cala
2/5
TrustpilotCala numerous leaks
Live in a Cala home and waiting on the plumber coming to fix leak number 5 I have spoken to my neighbour and she has had 4 leaks the number of neighbours with the same problems is shocking. Cala you are letting yourself down
Hi David, We're very sorry to hear this. Please can you email cala.group@cala.co.uk with your plot and development details so that we can look into this.Kind regards, Cala
5/5
TrustpilotOutstanding Customer Service - Prince Quay
Outstanding Customer Service fast contact and booking, including operative Paul Cawley that carried the works with professionalism and extremely care.
Hi Nuno,Thank you for leaving your review. It is great to hear about your experience with PaulBest wishes in your home!Cala
5/5
TrustpilotSo far so good
So far so good. Every single member of the team we have been talking to has been fantastic and they couldn’t be more helpful. It’s so refreshing to not have pushy sales people and have a team that thrives on customer service, the way it should be done!
Dear Steve,Thank you for leaving your review. It is lovely to hear about your experience with our team.Best wishes in your new home!Kind regards,Cala
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