Trusted Agent profile · Waterbeach
★★★★★
1,683 reviews across 1 platform
1, Kendale Road, Waterbeach, CB25 9QS
Part of Cala Homes North Counties, see every office.
Cala Homes North Counties's office in Waterbeach, at 1, is rated 4.5 out of 5 across 1,683 reviews on 1 platform.
Every review we hold for the Waterbeach office, from every platform, shown as written. First names only.
5/5
TrustpilotReceived 5 star treatment from sales…
Received 5 star treatment from sales team staff at Stepps development today , wonderful lady who made us feel welcome from start to finish and made the whole experience of looking for a house a pleasure . Thankyou
Hi Safdar,Thank you for leaving your review. It is great to hear about your experience with our Stepps team.Best wishes,Cala
5/5
TrustpilotFantastic customer care
Andy (Andrew Galloway) couldn’t have been more helpful. He listened to what needed to be done and then carried out a great job. He cleaned up everything after he had finished and was very friendly. Would highly recommend him as a joiner.
Hello,Thank you for leaving your review. It is lovely to hear about your experience with Andy.Kind regards,Cala
5/5
TrustpilotTomasz has been excellent at Cala!
Tomasz has done a few jobs recently for us in our Cala home in Benson and his workmanship has been faultless. Friendly and helpful member of the Cala Team.
Hi Dipen,Thank you for leaving your review. It is great to hear about your experience with Tomasz.Best wishes in your new home!Cala
5/5
TrustpilotVicky from customer care has been…
Vicky from customer care has been excellent throughout when I have had any queries or issues since moving into my house. She is a pleasure to deal with and very responsive and always provides great customer service in order to get a resolution.
Hi Lynn,Thank you for leaving your review. It is lovely to hear about your experience with Vicky.Kind regards,Cala
5/5
TrustpilotCala Newington
We had a great experience with Cala homes. Jill & Tony in the Edinburgh Newington residences were very kind and patient with us. The homes themselves are stunning and done to such a high spec.
Hi Holly,Thank you for leaving your review. It is great to hear about your experience with Tony and Jill.Kind regards,Cala
5/5
TrustpilotHelpful Service
Had a few snags but Courtney from customer care has been very helpful, understanding and proficient in getting these resolved for us. A credit to your team. We love our new home and look forward to creating many memories here
Hello,Thank you for leaving your review. It is lovely to hear about your experience with Courtney.Kind regards,Cala
5/5
TrustpilotThe Waterfront Plaza Cala Team
The Waterfront Plaza Cala Team have been so helpful and made the whole process of purchasing my first flat a great experience. They have minimised the amount of stress and nerves that come with purchasing your first property and helped keep one excited. Can’t recommend them enough.
Hi Elizabeth,Thank you for leaving your review. It is lovely to hear about your experience with our Waterfront Plaza team.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotGreat communication from start to…
Great communication from start to finish on any issues I had with my new build. Prompt responses to emails and friendly staff from cala and painter/decorators they use.
Hi Greg,Thank you for leaving your review. It is great to hear about your experience with our team.Best wishes,Cala
1/5
TrustpilotDon’t trust Cala
Bought our home at Roman Park in Tring in 2021, expecting part of the estate to be used for light industrial or office space as confirmed in our legal pack and by their sales team. 4 days after we completed on our purchase Cala sold the land to Lidl to build a large supermarket at the sole entrance to our street of over 100 homes. Cala breached their planning conditions in doing so and refuse to compensate those whose house prices are going to fall as a result.Cala’s board have shown complete disregard for the impact on residents and their customer service is shocking.Also, they continually try to avoid having to correct snags, claiming is is general wear. If you stored your plasterboard correctly it wouldn’t shrink as it dries out!Complete charlatans. Avoid!
1/5
TrustpilotDeceitful Cala homes -
Purchased a new build on Roman Park, Tring, our ideal family home after living in tring for 10 years. However a parcel of land on the site designated for light industrial/ office as per adjacent industrial estate for one small development will possibly be a low discount supermarket !. From legal convenance searches / planning use classification check at purchase stage , this was never the intended use. However Cala homes decided once majority of plots purchased on phase 1 directly hugely impacted by this, to sell the land to a supermarket chain, very underhand and deceitful knowing such new occupiers are financially locked in. We are know spending money to fight this with a lot of other neighbours as currently in planning application stage. Rather than comply with a planning condition and build or sell the land for its legal use, taken the easy option for profit and show complete contempt for us who have paid a lot of money for new build houses. Not the experience or stress we signed up for. The impact of the supermarket is immense, access road shared with houses, to narrow , traffic build up / environmental / noise impact and frankly a corrupt underhand manoeuvre by a so called reputable house builder. Buyer be aware. Also be aware of housing association designated areas on Cala sites, we was informed was private affordable tenants, turns out are some council tenants housed by the housing association , just takes one tenant to cause lots of anti social behaviour- drug dealing , police raids and a fire all in the space of 12 months !. Dream house is certainly not with a neighbour like that.
1/5
TrustpilotCala are liars
Cala are liars We were sold the dream but they forgot to tell us they had sold a plot of land on our road to LidlIn all the legal documents we were advised it was for B1 use ONLY (an extension of office space already there) Cala only care about their profit margin and therefore sold the land to the highest bidder and changed the use while we bought our homes with no appropriate advertising. Some residents have had a meeting with the area manager who said he could see the stress and strain this was having on our families in Roman Park and has done nothing to withdraw the application as the monetary commitment is to high. Morally and ethically they are creating mortgage prisoners and impacting on everyone’s family life. People have spent hours, days on this issue, everyone is out of pocket with legal commitments to fight this. The impact is great on everyone involved. DO THE RIGHT THING CALA AND WITHDRAW THIS LUDICROUS APPLICATION OPPOSITE PEOPLES HOMES ON OUR ESTATE, the health and safety impact alone is inconceivable, this is an area of outstanding natural beauty. Withdraw this opportunistic land grab.
1/5
TrustpilotTrustworthy as megan and harry
Sadly a 1 is to higher rating but it wont let u do minus.With cala u get a unforgettable sale. A real experiance of lies and betrayal. Thats quite harsh actually i mean when buying a home i suppose it just slips their minds that theres a huge supermarket going to be built.🤷♂️U get to buy a home u dream of staying in forever in a lovley peacefull estate.They do fail to mention a very small minor detail of how they have sold land to a supermarket even though the land is marked for other uses.So imagine sitting in your expenaove nice new home as the lorries thunder by and the cars que to get in and park where ever they like.If u question them about this then ur basiclly laughed at with the attitude of we got loads of money not our problem now.If u are a keen lorry spotter or like nothing better than rattling cages moving at stupid oclock than cala can provide u with this.If u have young kids who like to play in the street and u would love to add some danger to their games with loads of traffic than choose cala If u have ever thought id love to sit in my garden with a nice smell of decaying food in bins and some pet rats than 100% cala is for youThese are the problems we will face when this supermarket ia built but its all fine and dandy because carla made millions out of the supermarket and lying to home buyersIf u like any of the following than obviously buy from cala and dont forget their 5 stars here
1/5
TrustpilotBuyers Beware
Buyers BewareWe thought we had bought our dream home unfortunately they had secretly sold the land to a low cost supermarket within our development. So we will basically be living within a supermarket.We know of 2 house sales that have fallen through due to finding out about the low cost supermarket plans.We were lied to about how the land would be used, and we believe that they had already agreed to sell the land without informing buyers.If cala reads this please do the right thing and withdraw the proposed sale immediately.You are effecting people's lives and creating mortgage prisoners
5/5
TrustpilotFrom the moment I enquired about the…
From the moment I enquired about the property everyone I had any dealings with were so helpful. All my questions were answered without any issues. If I needed to check on my anything I just had to call. If f I had to leave a message my calls were returned very quickly
Dear Ellen,Thank you for leaving your review. It is lovely to hear about your experience with us. Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotThe team at Sequoia Meadows are…
The team at Sequoia Meadows are absolutely fantastic, Sarah, Laurence and May have all went out their way to ensure we got everything we needed.
Hi Cora,Thank you for leaving your review. It is great to hear about your experience with our Sequoia Meadows team.Best wishes in your new home!Cala
2/5
TrustpilotCustomer service is shocking/impact noise
Customer service is shocking! No help or assisting in finding a solution to our concern. Please be aware that at Cala 24 Rosemount development, and most likely the Kingsgate development in Aberdeen, if constructed the same, you WILL hear every footstep from the apartment above. 😳
Dear Lorraine, We are very disappointed to read your review. We have shared this feedback with Directors and are aware the team is communicating with you regarding noise test criteria being passed. If you need further assistance, please do not hesitate to contact your regional team. Kind regards,Cala
5/5
TrustpilotSnagging painting
Had a lovely painter and decorator in today from Cala . George did a great job of fixing some snagging issue and couldn’t have been more helpful
Hi Judith,Thank you for leaving your review. It is great to hear about your experience with George.Best wishes,Cala
5/5
TrustpilotTop job from a top guy!
Andy did an amazing job and went above and beyond! Really nice and polite with a great sense of humour. Can’t fault the job expertly finished and left the house lovely and tidy. Also extremely cheap to run not a brew drunk or biscuit consumed!
Hi Phil,Thank you for leaving your review. It is lovely to hear about your experience with Andy.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotScott Moxey carried out repairs very…
Scott Moxey carried out repairs very well indeed he could not have been more helpful. If only all CALA staff were as good!!!!!!!!!!
Hi Alan,Thank you for leaving your review. It is great to hear about your experience with Scott.Best wishes in your home!Cala
5/5
TrustpilotFantastic customer service
Fantastic customer service from Sue, Belinda & Annie going above and beyond to make purchasing from Cala easy even from overseas! Always taking time to talk through any questions and sharing mood board photos to help us “see” when not able to visit.
Hi Tamsin,Thank you for leaving your review. It is lovely to hear about your experience with our team.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotCALA - Our No 1 house builder. So good this is our 2nd CALA home.
From the moment we approached CALA at Sequoia Meadows in Jackton we were not disappointed to encounter the same excellent knowledge and expertise as when we bought our current CALA home. We have been guided seamlessly through our initial purchase stage by Laurence and this is very much appreciated.
Dear Kathryn,Thank you for leaving your review. It is lovely to hear about your experience with Cala and your time with Laurence at Sequoia Meadows.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotGreat follow up service from Scott…
Great follow up service from Scott Moxey who came to fix some snags in my house. Friendly, professional and top class workmanship.
Hello,Thank you for leaving your review. It is great to hear about your experience with Scott.Best wishes in your home!Cala
5/5
TrustpilotIndoor water leak from flat roof into…
Indoor water leak from flat roof into my conservatory made good by Neil Oglesby. Flawless repair work and cleaning up, thank you!
Hi Stuart,Thank you for leaving your review. It is great to hear about your experience with our team at Hampton Lakes and that you are enjoying life in your new Cala home.Best wishes,Cala
5/5
TrustpilotQuality work
The quality of Scott Moxey’s work was fantastic in fixing some settlement snags we had in our property. Extremely polite and friendly individual too. Very impressed.
Hi Vincent,Thank you for leaving your review. It is great to hear about your experience with Scott.Best wishes,Cala
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