Cala Homes North Counties Waterbeach reviews

★★★★★ 1/5

Trustpilot

Cala employing trades who drink alcohol on site

Honestly who ever Cala employ to build/ plumb the property should never be called tradesman. I am a heating engineer and I had to fix my toilet that was running water. On removing the hidden cistern syphon I come to find a fosters can in the cistern. This was causing the issue. How can you employ people while drinking alcohol on site. How dangerous is this. I shall be reporting this. I have images to prove this.

Scott · 3 March 2022

★★★★★ 5/5

Trustpilot

I received a very professional service…

I received a very professional service from Andrew Galloway today. We had around 12 internal doors with issues which he has now fixed. He was very friendly and left everything clean and tidy. He walked me around to show me that everything was now working as it should be. Very happy with this service.

Gemma · 29 February 2024

★★★★★ 1/5

Trustpilot

It has been almost a month since…

It has been almost a month since submitting out first issues to the after sales customer service team and we've had nothing but radio silence. It's a shame because the site manager really looked after us but since then it's been a nightmare.

J.C · 16 September 2024

★★★★★ 5/5

Trustpilot

painting work

We had few painting work and patch work to be competed and Garry Carlyle did an excellent work. The house looks seamless clean after the work. He was very professional and made us aware of the noise incase we were working from house.

Sasi · 11 September 2024

★★★★★ 5/5

Trustpilot

Exceptional customer service

The sales reps were exceptionally helpful and allowed us time to view and return so that the decision we made was the right one for us. The level of information shared and sent to us is exceptional. We have previously bought three other new properties during our time but never had the level of service we have seen from this company

Gillian_Livingstone · 7 September 2023

★★★★★ 5/5

Trustpilot

The “Plastic surgeon” (?)Steven did a…

The “Plastic surgeon” (?)Steven did a fantastic job. Not only did he repair the window lintels well he made the entire lounge window look brand new. He took proper precautions to protect the window panes. He was very pleasant to the customers.

Gary · 25 September 2024

★★★★★ 5/5

Trustpilot

Snagging

Lydia in customer service has been amazing calling me booking in the trade for the same day fantasticLee came round explaining and fixing loads of jobs lovely man great worker so pleased with everything he has done Thank you both so much

DEBBIE · 23 September 2024

★★★★★ 5/5

Trustpilot

Tracey was extremely helpful and has…

Tracey was extremely helpful and has made purchasing the property, as a first time buyer, painless and enjoyable.

Sam · 10 April 2023

★★★★★ 5/5

Trustpilot

Remarkable performance of operative

We are grateful to Eric Muzaci of Cala Homes who helped remedy some of the snagging items of our house. He was polite, friendly and helpful. He worked professionally and efficiently, paying attention to details. He was also willing to offer extra help upon our request. We are fully satisfied with his work.

Siu · 5 March 2024

★★★★★ 5/5

Trustpilot

Outstanding service

As a first time buyer looking for a new home with the help to buy scheme, I was very happy with the level of service. The response was instant to all my queries. Any time I called for a question or went for a visit they were more than happy to answer it and assist me all through the purchase process.Will add another review for the property when moving in soon. Thank you CALA Homes.

Gasser_Ahmed · 13 April 2022

★★★★★ 5/5

Trustpilot

Had a visit from Lee Atkins ,what a…

Had a visit from Lee Atkins ,what a lovely man we are two senior citizens he came to us on 16/9 . Just chatted about things to do in the area and he returned with leaflets with information. So helpful and kind.

Patricia · 19 September 2024

★★★★★ 5/5

Trustpilot

5 Star Excellence

Dawn, Sunnie and the whole Cala team have been OUTSTANDING. Well worthy of 5 🌟. They have made what could be a very stressful situation seemless and stress free. Their efficiency, professionalism and product knowledge made the whole experience of buying a house and moving a pleasure. They are a credit to Cala.

Customer · 28 February 2024

★★★★★ 5/5

Trustpilot

Everything from start to finish was…

Everything from start to finish was smooth. Angela was so friendly and guided me through the whole process with ease!

Annonymous · 16 January 2023

★★★★★ 5/5

Trustpilot

We had a fantastic service from the sales team.

We had a fantastic service from the sales team. They are very friendly, helpful and understandable. Starting from the inquiry stage they are with us and had ongoing conversations with us throughout the whole process. I have no words to express my gratitude towards them.

Gishani · 21 July 2024

★★★★★ 5/5

Trustpilot

The team were really responsive with queries and questions.

The team were really responsive with questions and emails, and were really flexible in allowing me to view the property. The team works really effectively to make sure answers are provided quickly, even at the weekend.

Stephen · 11 December 2024

★★★★★ 5/5

Trustpilot

As a first time buyer

As a first time buyer, you expect buying a house to be such a stressful time. With Cala this was not the case, they were to helpful, always kept us up to date with the process. Allowed us to view the property several times before reserving.

Lucy · 2 July 2024

★★★★★ 5/5

Trustpilot

Persona review for the excellent service provided by all.

This is for Connor, Vicki and Emma who provided a personal service today and yesterday at my flat. I would like this message to be communicated to them all for going that extra mile to help and assist me with my repairs. Thank you once again. Edward Teacher court.

Edward · 7 May 2024

★★★★★ 5/5

Trustpilot

Excellent service!

We have been delighted by the service provided by Vicky Soyden (Senior customer service coordinator). A recent problem with a lack of hot water has been dealt with promptly by Vicky and with a pleasant manner. Nothing was too much trouble for her and she kept us informed each step of the way.

Mari · 9 February 2024

★★★★★ 5/5

Trustpilot

A job well done.

We have had a few snagging problems with our new apartment. Some have already been addressed.Today we had Andrew here fixing some issues with our internal doors. He has been so helpful, professional and has sorted the problems expertly. An excellent result a thank you from us.

Chris · 6 June 2024

★★★★★ 5/5

Trustpilot

A Job Well Done

Conner came to attend to some of the internal and external doors that had adjusted due to settlement. He was friendly and extremely professional. His work was of a high standard and he left everything. clean and tidy. He asked me to check all the doors to ensure I was happy with them. A job well done! Thank you.

Annette · 19 September 2023

★★★★★ 5/5

Trustpilot

Courteous, knowledgable and professional.

We walked into Cala Homes Marketing Suite, Cammo Meadows, Edinburgh without an appointment and was greeted by Nick and Sharon who couldn’t have been more courteous, knowledgeable, or indeed, professional.We walked out having reserved an apartment, and couldn’t be happier, or more impressed by the high spec of the finish.We have had constant updates on completion date and are meeting the site manager later this month to learn about the construction.Thoroughly recommend.

Maillie · 10 July 2022

★★★★★ 5/5

Trustpilot

Have recently purchased a house at the…

Have recently purchased a house at the Cala Milltimber development. We love our new home and the Cala Milltimber team have been superb throughout. They thought of everything to ensure the move in went smoothly and the aftercare has been brilliant too. Particular thanks go to Jo, Fin, Rob & Toni. They have been an absolute pleasure to deal with.

Laura · 22 August 2023

★★★★★ 2/5

Trustpilot

Expensive, and poorly executed

Overall the house is generally ok however the lack of response and action is underwhelming. A major issue is the heating system in every home is unknown to daikin/Cala/homeowners/contractors so much so that we have to battle with constant heating loss, and with a baby in the house is an major issue. Personally we’ve had to just try everything to try and keep the heat going while some homes have had to borrow the neighbours space heaters so their kids can keep warm. We have snagging works that are still ongoing for 2 years (Covid has delayed, but the biggest job is external). Garden floods and needs drainage so now have a private tradesman booked and have asked Cala to sort the bill which as well is ongoing as they are saying “you shouldn’t have to pay out of pocket for this so let me look into it”. Also let’s just mention that there was no topsoil used in any property so the lawns/plants in the entire area are all suffering.While speaking to customer care management they reminded me that there are a few thousand people all up and down the country that have issues too. The tone was uncaring and I feel sorry for the stress they are going through, but complete works and to a high standard prior to starting more works. One job at a time instead of rushing to fill the sales.First and last Cala home going forward.The neighbourhood is on a group chat and we all (over 30 homes) have lists of snagging and issues that haven’t even been remotely sorted. The communal areas have been done with a slap job look, and although the natural view from upstairs is great the front field is a weed ridden mess surrounded by paths with no flow.Cala has started phase 2 and seems to be putting all efforts into that phase and has completely halted all works on phase 1 leaving everything now to the owners and the city.We as a group have contact the council and will continue to contact the proper authorities until works are done in compliance to the agreements that were set upon purchase.Now the upsides:Neighbours are all great people and we have a strong community in a very welcoming small town.Even though we have our issues with Cala we have had a space to get through Covid, and hopefully we will be able to stay in order for longer. This will be dependant on the service agreements being fulfilled.

Kevin · 28 February 2021

★★★★★ 5/5

Trustpilot

Incholm Green Aberdour

Based on our experiences so far with the buying process Sunnie and Dawn have been a pleasure to deal with. From the initial enquiry about a plot through to choosing our kitchen, tiles and flooring they been helpful, answering all our queries, including some we hadn't thought of. Just need to get the house built now so that we can move in.

Gavin · 19 June 2023