Trusted Agent profile · Waterbeach
★★★★★
1,683 reviews across 1 platform
1, Kendale Road, Waterbeach, CB25 9QS
Part of Cala Homes North Counties, see every office.
Cala Homes North Counties's office in Waterbeach, at 1, is rated 4.5 out of 5 across 1,683 reviews on 1 platform.
Every review we hold for the Waterbeach office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks to Nick Sullivan for excellent aftercare
Delighted with the aftercare provided since we moved in in Winchester, particularly the handiwork of Nick Sullivan who has sorted out a few niggles that needed fixing, very efficient and with a lovely manner. Thank you!
Hi Simon,Thank you for leaving your review. It is great to hear about your experience with Nick.Best wishes in your home!Cala
5/5
Trustpilot5 star home builders
Although we have not completed our Cala experience yet, the journey has been 95% positive. This is my 3rd new build and I must say the Cala experience blows all the competition out of the water.Little things that stand out from the crowd are not only will cala set up your gas & electricity like most companies, Cala have a arranged a broadband provider to be available and activated on the day you move in, well done Cala.
Dear Alex,Thank you for taking the time to review CALA Homes, it is lovely to hear from happy customers.We wish you all the best in your new home!Many thanks,CALA Homes
5/5
TrustpilotMr Gary Chan
Mr. Eric Muzaci came to help me fix some issues stated in the snagging report. He's explained clearly about the issues he'll fix for us. He's very polite, efficient and helpful. All the issues have been fixed by him within a very short period of time.
Hi Gary,Thank you for leaving your review. It is great to hear about your experience with Eric.Kind regards,Cala
5/5
TrustpilotBest experience ever!
We recently went to Jackton, East Kilbride to view the show homes and we met two amazing people Sarah and May they were so wonderful and welcoming and this is the best customer service we have ever experienced!!!
Hi Divs,Thank you for leaving your review. It is great to hear about your experience with Sarah and May.Best wishes in your homebuying journey!Cala
5/5
TrustpilotThis is our second Cala home
This is our second Cala new build, totally different construction to the first one but once again it’s a beautiful house and Cala have been brilliant throughout the sales and settling in process. Any snags have been resolved promptly since we moved in late June, we honestly wouldn’t buy a new build from anyone else.
Hi Kathryn,Thank you for leaving your review. It is lovely to hear about your experience with Cala and that you have purchased a second home from us.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotGeorgina was excellent and very prompt…
Georgina was excellent and very prompt in all queries. I liked the way they treated and service provided reserving my first home.
Hi Sachin,Thank you for leaving your review, it is lovely to hear from happy customers. We will pass your feedback onto Georgina. Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotI had a soft-closing toilet seat not…
I had a soft-closing toilet seat not working properly and informed Cala Homes customer services of the need for replacement. Both Alexandra from the CS and Eric Muzaci who brought the part for replacement are helpful. Eric helped the installation in 3 seconds and massive thanks to him.
Hi Patrick,Thank you for leaving your review. It is great to hear about your experience with Alexandra and Eric. Best wishes,Cala
5/5
TrustpilotViewing a new home 🏡
Have just visited the development in Merley, near Canford School, Dorset & was extremely impressed with how helpful & professional Liz Allsop, the sales consultant was. A credit to your company.
Dear Guy,Thank you for leaving your review. It is great to hear about your experience with Liz.Best wishes,Cala
5/5
TrustpilotScott the maintenance joiner
This review relates to Scott the maintenance joiner only.He is a great guy who always shows up on time, is very friendly and considerate of your home. He always sorts out issues and nothing is ever too much trouble for him.
Hi Iain,Thank you for leaving your review. It is great to hear about your experience with Scott.Best wishes,Cala
5/5
TrustpilotEric
The recent visit from Eric to attend some of the items on my snagging list was very much appreciated.All of the issues on the day were resolved and would welcome him back in the future.His care and commitment to the tasks at hand were outstanding, many thanks.
Hi Steve,Thank you for leaving your review. It is great to hear about your experience with Eric.Best wishes,Cala
5/5
TrustpilotFixing the Settling Marks
George and Alan fixed and repainted most of our house over two days. They were professional, knowledgeable, worked hard and were proactive in finding issues that needed fixing. I’d definitely recommend them.
Hi Jamie,Thank you for leaving your review. It is great to hear about your experience with George and Alan.Best wishes in your home!Cala
5/5
TrustpilotI’d like to say thankyou to Eric Mizaci…
I’d like to say thankyou to Eric Mizaci who came out promptly and repaired two things at my property . He was extremely polite , efficient and explained what he would be doing he left everything clean and tidy after both repairs . Again Thankyou
Hi Pam,Thank you for leaving your review. It is great to hear about your experience with Eric.Kind regards,Cala
5/5
TrustpilotWent to Cala homes sales cabin at…
Went to Cala homes sales cabin at killearn, had warm welcome by Vickie got all the information needed, highly recommended you book a appointment and see for yourself all the great houses for sale.
Hi Holly,Thank you for leaving your review. It is great to hear about your experience with Vickie.Best wishes in your new home!Cala
5/5
TrustpilotI did not have an appointment but the…
I did not have an appointment but the lady managed to fit me in and she explained everything and told me what was available and I put a deposit down , I had done my research before and the large kitchen diner was the selling point for me , also the very high standard of finishing in the house
Hello Mary,Thank you for leaving your review. It is lovely to hear about your experience with our team.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotGeorge and Paul are two of the nicest…
George and Paul are two of the nicest men we’ve had in our home . Repainting some snagging work, great standard of work,very professional and friendly- a real credit to Cala.
Dear Fiona,Thank you for leaving your review. It is great to hear about your experience with George and Paul.Best wishes in your home!Cala
1/5
TrustpilotNo care, no communication Do NOT buy Cala
Cala homes promote themselves as a five star builder and in customer service, they have no care or consideration for their customers. Head of Customer service, wouldn’t know what good customer service is if it punched him in the face. No or poor communication with their customers with an attitude of ‘we have your money and no longer give a damn’. No one at this company takes responsibility or ownership of any issue and nothing is followed up to an acceptable solution. DO NOT BUY ANYTHING FROM CALA HOMES.
Dear Mr Glazer, Thank you for taking the time to review CALA Homes. We pride ourselves on our customer service and I am sorry to hear that your experience did not live up to our reputation. I understand that the local team are working with you on the issues that you have raised. If you have any further points that you would like to raise, please email cala.group@cala.co.uk or get in touch with your customer service contact directly. Kind regards, CALA Homes
4/5
TrustpilotAldershot, Wellesley 1 year review!
Credit where it’s due -Cala did escalate their level of engagement and care following a previously submitted, poor review. Some tradesmen continue to let them down sadly but they have some regular operators who are outstanding. Very happy therefore to retract/edit my former observations and comments as we have seen dramatic improvements. They remain underway so I will continue to review, test and adjust my ‘recent’ experience.
Dear John, We are disappointed to hear of your dissatisfaction and apologise for the frustrations caused. You will be contacted directly by our Customer Service Manager later today to discuss further.Kind regards, Cala
5/5
TrustpilotCala - Kingsgrove Estate, Wantage
Belinda, Nick and the Cala team made the purchase of buying our 1st property so easy. We had so many questions which were answered immediately and we were never made to feel like a burden. The house itself is spectacular and we couldn't be happier. Would whole heartedly recommend them for anyone looking to buy a new build.
Hi Chris,Thank you for leaving your review. It is lovely to hear about your experience with our Kingsgrove team.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotFriendly and helpful sales team
We recently moved into our Cala home. From the outset of our discussions, the sales team at Maidenhill have been really friendly and helpful and have been willing to answer any queries we have had. Thanks for your help.
Hi Scott,Thank you for leaving your review. It is great to hear about your experience with our team.Best wishes,Cala
5/5
TrustpilotGreat Service
Was looking to purchase a property with Cala, the only reason I haven't is due to the uncertainty rather than them as a builder. Can't fault the service and communication from the staff, no hard sell just genuinely trying to assist and advise me as best they could understanding my situation. Well done Cala Homes North
Hello,Thank you for leaving your review. It is lovely to hear about your experience with our North team.Best of luck on your home buying journey!Kind regards,Cala
5/5
TrustpilotIt’s early days but I have found both…
It’s early days but I have found both members of the team to be very helpful. I have never bought a new build before and they have made sure that I understand the process fully. They have given me time to ask questions and bought in the site manager for something that they couldn’t find the answer to.
Hi Sally,Thank you for leaving your review. It is lovely to hear about your experience with our team.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotExcellent Information
Sunnie at Winchburgh met us at the door of the office, introduced herself was very polite and informative. Answered all of our questions and explained all about development and was very knowledgeable about the house type we were interested in.
Hi Lorraine,Thank you for leaving your review. It is great to hear about your experience with Sunnie.Best wishes,Cala
5/5
TrustpilotFabulous service today from Vickie on…
Fabulous service today from Vickie on the purchase of our new apartment at Princes Quay.Very informative meeting with the site manager Marton too. Contact with all the sales staff has been first class - that is Emma and Fiona too.
Hi Kerr Family,Thank you for leaving your review. It is great to hear about your experience with our Prince's Quay team.Best wishes in your new home!Cala
5/5
TrustpilotOverall Cala experience
From buying our house just over 2 years ago to working with Calas painting contractors Paul and George recently to finish our painting snagging it's been easy.I would caveat that changing customer service managers numerous times from Cala in the 2 years was very fustrating and I evidence of being re-asked for snagging lists as previous manager had moved on wasn't great but that isn't a reflection on the wider site team and contractors.David from site was great, I kept him on his toes for sure and all contractors in our house have been great. HavingPaul and George here for the last three days has been easy, very lovely guys, very tidy and great banter. Nothing was an issue despite me checking their work (I think they enjoyed my eagle eye)- it really helps make Cala stand apart from other builders who I have had experience with.Thanks all for giving us a great experience. Now when are you putting the lovely suds pond in behind our house that was mentioned, Frankie
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