Trusted Agent profile · Waterbeach
★★★★★
1,683 reviews across 1 platform
1, Kendale Road, Waterbeach, CB25 9QS
Part of Cala Homes North Counties, see every office.
Cala Homes North Counties's office in Waterbeach, at 1, is rated 4.5 out of 5 across 1,683 reviews on 1 platform.
Every review we hold for the Waterbeach office, from every platform, shown as written. First names only.
5/5
TrustpilotNick Sullivan highly recommend
Nick Sullivan has attended our house on a couple of occasions for snagging by Cala, can’t fault his work, professionalism or customer service. Extremely honest and realistic with solutions and time scales. We are always pleased when Cala sends Nick over, thank you.
Hi Gary,Thank you for leaving your review. It is great to hear about your experience with Nick.Best wishes in your home!Cala
5/5
TrustpilotA very good experience so far
Very nice, helpful and non pushy sales team who have made the process a pleasure so far. Nothing has been too much trouble (including letting us take a rug to the property to make sure it will work in the room even though our move in date isn't until October)
Hi Nicola,Thank you for leaving your review. It is great to hear about your experience with our team.Best wishes in your new home in October!Cala
5/5
TrustpilotMark Henderson attended my Cala…
Mark Henderson attended my Cala property to fix a number of snagging issues, and I highly recommend him. He was hardworking, polite and has excellent workmanship. He went above and beyond with his service and I was delighted with the work that he completed.
Hi Nadia,Thank you for leaving your review. It is great to hear about your experience with Mark.Best wishes in your home!Cala
5/5
TrustpilotTomasz was round for 3 days and did an…
Tomasz was round for 3 days and did an excellent job
Hi Rich,Thank you for leaving your review. It is lovely to hear about your experience with Tomasz.Kind regards,Cala
5/5
TrustpilotCala homes are a great company
Cala homes are a great company. They made my experience of buying a home really simple and I felt they went above and beyond to look after me They explained the process simply and kept me informed every step of the way. Highly recommended buying a lovely property from them.
Hi Trudi,Thank you for leaving your review. It is great to hear about your experience with our team.Best wishes,Cala
5/5
TrustpilotSunnie the Sales Advisor
We have a lovely Sales Advisor. Whilst waiting to reserve the plot we are interested in, Sunnie has made this experience so enjoyable and exciting. She is genuinely interested in your life and background so much so when I phoned her the first time she knew exactly who myself and my partner were and what plots we are interested in which left us so impressed considering how many customers will come in and out the door. She is so helpful with any questions you may have, and makes you feel very welcome. Sunnie's name truly reflects her bright and bubbly personality, and an absolute credit to Cala.
Thank you for leaving your review, it is lovely to hear about your experience. Your feedback will certainly be passed onto Sunnie.Best wishes in your new home!Kind regards,CALA
3/5
TrustpilotExcitement turned to Disappointment
I recently moved in to 4 bedroom detached Cala home. Having fallen for the show home we could not wait to get our hands on our new home. Having had three delayed dates we finally moved in. Sadly the rumours and reports we had heard of lots of issues with new builds were worse than we anticipated. The workmanship and quality of the build can only be described as very poor and in some cases looked as though someone on their first day on a building site had done certain jobs. it is very evident that this house and others on this development and adjacent to me have been rushed to get people into them. On the day of moving in my drive and pathway had not been tarmaced with the final finish. this was done two days before Christmas and the pathway is still not been done. Cala say all the right things but sadly do not deliver on a lot of them.I have ended up with a snag list containing 140 defects. this includes things like very boggy turf in the back garden, every socket and light switch has paint around them. half the door handles were defective and this was known about but they were still fitted. cracked kitchen cupboard units and doors, a tank in the emersion cupboard hanging off the wall, paint splashes on the stained wood handrail on the stairs, and many more issues. Six weeks in and I have started to get these defects sorted. I did have some issues resolved by the site manager within the first few days of moving in which I though ok this is good and was given a mini skip on my drive to get rid of rubbish but after a few days attention then switched to other new families moving in and it became more difficult to get things done quickly. I had my emersion heater left on prior to moving in. on moving in I was advised not to switch my emersion switch on at the top of my stairs. this switch turned out to be the loft light and I have had the real emersion switch switched on for a month which has doubled by electricity usage. This was reported to the sales team who messaged the site manager a week ago and I have still not seen the site manager having also tried to find him on site in his office.It is very clear that the workmanship of the various aspects of the build is in a lot of cases very poor and the treatment of the interior fittings such as doors, stair rails, door handles are very poorly stored and managed and the result is a a very substandard finish which looks nothing like the show home. Cala are putting profit before quality and no quality inspections can be being carried out prior to moving in so that these issues can be resolved before new tenants arrive. Get it right first time!! and you do not need to send someone in behind the builders with new occupants in place to rectify what are in most cases attention to detail issues. There seams little point Cala doing surveys asking questions like how satisfied were you with your new homes quality, then having scored them low, not learning from what you are being told. The whole point of a survey is to learn from your mistakes but having spoken to the builders doing the repairs they see the same issues time and time again day in day out so you are clearly not taking note of what your new occupiers are telling you.We were not advised of design changes to that of the show home such as you would not get a walk in wardrobe in the master bedroom, you would be a window short in your lounge and master bedroom. we were expected to see this on a building drawing.I can only hope that Cala take note and actually do something about this. Sadly the response comments I see on here look like standard responses that are most likely pre written in a lot of cases just to ensure a response has been done to meet a target. Cala should focus more on the build quality of their homes and deliver what they say and show in their brochures. you can only do this buy listening and doing something about the feedback you get.I would say that there has been some positive things that Cala have done due to the delays hense why I have given 3 stars but sadly the negatives outlay the positives. I would think twice before buying another new Cala home.
Dear Gary, We're incredibly sorry to read your review. We have passed this onto the regional team who are currently working on this with you with the aim of completing outstanding matters by the end of the month. We sincerely apologise for the delay and inconvenience caused. Kind regards, CALA
1/5
TrustpilotAbsolutely loved the dinscott 2 bedroom…
Absolutely loved the dinscott 2 bedroom house, but decided against buying as was informed by sales staff that nothing could be stored in the loft. When you have been married 48years you tend to store family items, such as photographs, Christmas decorations. We then read some of the reviews from previous purchasers where they complain that repairs take months if not years to get resolved.We were very disappointed as absolutely loved the style and layout of the house.
Hi Julia, We are sorry to hear you have decided against a Cala home. Thank you for your feedback, which we have passed onto our sales team. Kind regards, Cala
5/5
TrustpilotCala Burnland Meadows Development (Westhill, Aberdeenshire)
Both sale team (Amanda & Nicola) and site team (Fred & Chris) at Cala Burnland Meadows Development (Westhill, Aberdeenshire) have been phenomenal throughout the sale and settling in process. We cannot thank them enough for their caring and professional service they have provided in what otherwise is a very stressful process.
Hi Mike,Thank you for leaving your review. It is great to hear about your experience with our Burnland Meadows team.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotAlan and Neal. Pacific Quay.
Alan and Neal have been working at our house in Pacific Quay Glasgow for the past two days and have made the whole experience pain free. Their work, demeanour and attention to detail have been second to none. They are an asset to Cala. Thank you guys and Cala.
Hi Derek,Thank you for leaving your review. It is great to hear about your experience with Alan and Neal.Best wishes,Cala
5/5
TrustpilotExcellent!
I have been extremely satisfied with Cala homes. My house is beautiful and the team are responsive and seem to genuinely care. Any snagging issues I had were sorted very promptly and efficiently. I would recommend them to whoever is looking for a new build home.
Hi Becca,Thank you for leaving your review. It is great to hear about your experience with our team.Best wishes,Cala
5/5
TrustpilotMarius was very helpful and informative
Hi Sorin,Thank you for leaving your review. It is great to hear about your experience with Marius.Best wishes,Cala
5/5
TrustpilotExcellent service!
Having met Vickie from the start, she's been welcoming, informative and great at keeping us updated. The service so far has been excellent. Our IG meeting with Vickie and Rhuaridh has left us even more excited to move into our new home.
Hi Heleen,Thank you for leaving your review. It is great to hear about your experience with Vickie and Ruairidh.Best wishes in your new home!Cala
5/5
TrustpilotGreat experience
Great experience, purchasing a new home, the attention to detail and customer service we have received from the whole Cala team from Joy in Sales, Rosie, Victoria in P/X team to Allan the site manager has all been first class, we were a bit apprehensive doing P/X to start with however with in a few minutes that disappeared and the smile, kindness, courteous nature of the team all shines through.
Dear M Alexander,Thank you for leaving your review. It is lovely to hear about your experience with us. Your feedback will certainly be passed onto the team.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotCustomer service
I had a problem with the upkeep of the parking bays outside my house. Julie Rogers in customer service illustrated sincere and timely customer service. It’s absolutely refreshing to see, there are a lot of organization's that could learn from these standards.
Hi Shashi,Thank you for leaving your review. It is great to hear about your experience with Julie.Best wishes,Cala
5/5
TrustpilotNice and smooth journey so far
It has been a really nice and smooth experience since getting in touch with CALA Sales Team. Emma and Vickie are very professional and responsive when introducing every details on the property, and arranging the processes, and so on. It is a pleasant journey so far.
Hi Wendy,Thank you for leaving your review. It is great to hear about your experience with Emma and Vickie.Best wishes in your new home!Cala
5/5
TrustpilotExcellent sales team at Prince's Quay.
Excellent sales team at Prince's Quay.We are first time buyers and Vickie, Astrid and Jess have been fantastic. They have been really professional and friendly and have addressed all our questions. They have guided us all the way and have made the process streess free.We have loved our experience and cannot thank the girls enough for all their support.
Hi Ana,Thank you for leaving your review. It is lovely to hear about your experience with our team at Prince's Quay.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotFantastic customer services
Really great experience with Kerry and Adele at the new monk park estate. Needed some work done to my garden and both were fantastic with sorting the issue and providing an extremely high customer services. They are both a huge asset to the Cala team.
Hi Jennifer,Thank you for leaving your review. It is great to hear about your experience with our team at New Monks Park.Best wishes in your new home,Cala
5/5
TrustpilotEric and Marius, aka the dream team
Another brilliant job from Eric and Marius!They came to add some insulation in the ceiling of the ensuite, when they noticed the insulation was missing also above the bedroom.They wasted no time and decided to fix it once and for all, they put insulation all over it.Can't recommend them enough
Hi Matteo,Thank you for leaving your review. It is great to hear about your experience with our team.Best wishes,Cala
1/5
TrustpilotVery poor workmanship throughout
Very poor workmanship throughout. Over 250 issues identified on professional snagging report. A year on and major issues have been dealt with but the finish throughout the property is terrible it looks like a DIY job not the work of an experienced home builder, things such as tiling, dry wall and painting are awful.
Dear Tom, We are very sorry to read your review. We are aware our Director of Customer Services has been in touch with you.Kind regards, Cala
5/5
TrustpilotOutstanding service from beginning to…
Outstanding service from beginning to end from the Sales team Sophie and Jenny. Efficient, understanding, kind and professional at all times. This positive experience carried over to the site team who were also exceptional. As a family of 7 they all made our dream move a smooth reality
Hi Emma,Thank you for leaving your review. It is great to hear about your experience with our team.Best wishes in your new home to you and your family.Cala
1/5
TrustpilotBought an apartment in Parklands…
Bought an apartment in Parklands Aberdeen. Nothing but problems starting with internally to start with several leaks along with damaged flooring corian worktops all scratched along with numerous other things.Now we have the problems externally with brickwork visible through the render they never returned to carry out resealing of windows etc and now one of the balconies seems to be sloping. The tar on the roads and front paths are of poor quality again was assured it would all be redone once the site was finished. Parking spaces poorly laid and bin and bike sheds a joke. Don’t buy a Cala home certainly no aftercare.
Dear Rita, We are incredibly sorry to read your review. Please be assured your feedback has been passed onto our regional team to look into and who will be in touch.Kind regards, CALA Homes
5/5
TrustpilotSale and after sale
I found the meeting with cala sales person adn site engineer very helpful. Clearly explained the issues that a new built will have. After moving, we did have a few snags, but Cala has arranged for these to be reviewed and in the process of getting this sorted.
Hi Aravindhan,Thank you for leaving your review. It is great to hear about your experience with our team.Best wishes,Cala
1/5
Trustpilotissue after issue with our property
issue after issue with our property , sucked in by the Cala propaganda , whistling windows for 9months , internal doors needing replaced , snagging repairs making original issue worse , question over garden levels , as constantly flooding etc etc etc now at the stage where we wantsenior management as customer care isn’t enough to remedy our issues . no hurry either to fix problems . would i buy cala again - absolutely not
Dear Amanda, We are incredibly sorry to read your feedback. We are aware that our team has been in touch and have a arranged a visit to resolve any issues you have been having.Kind regards, Cala
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