Trusted Agent profile · Waterbeach
★★★★★
1,683 reviews across 1 platform
1, Kendale Road, Waterbeach, CB25 9QS
Part of Cala Homes North Counties, see every office.
Cala Homes North Counties's office in Waterbeach, at 1, is rated 4.5 out of 5 across 1,683 reviews on 1 platform.
Every review we hold for the Waterbeach office, from every platform, shown as written. First names only.
5/5
TrustpilotAbsolutely fantastic customer service…
Absolutely fantastic customer service from Paul Cawley, had few painting issues to be sorted and Paul went above and beyond what i expected, attention to detail was fantastic.
Hi Scott,Thank you for leaving your review. It is great to hear about your experience with Paul.Best wishes,Cala
5/5
TrustpilotIssue with heating(Boiler)
I had an unexpected issue with my heating as the boiler turned completely off. I called Cala and they sorted fast for me, they sent the Site manager and he was absolutely a star, by the end of the day we found out that someone had turned off the switch that cuts the electricity to the boiler. Duh. I was really impressed on how Cala managed the issue, and was able to help me in such short notice.
Hi Jefferson,Thank you for leaving your review. It is great to hear about your experience with our team when you experienced this issue.Kind regards,Cala
5/5
TrustpilotCommitted people make the difference
The people we have encountered through our buying process have made the difference. Heather and Janet in the Sales team are knowledgeable and committed and really are with you every step of the buying journey. After sales has been brilliant too - nothing like some of the things we had read. Attentive, understanding and we believe are doing their best to resolve any issues we've had. We love our house and excited to spend our first Christmas in our new forever home in a beautiful village! If you want a new build home we'd highly recommend Cala!
Hi Emma,Thank you for leaving your review. It is lovely to hear about your experience with our team. Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotEric-Mulazci and Marius have been…
Eric Mulaczi and Marius have been brilliant throughout any works that have occurred at my property. They are both professional and polite whilst lending their expertise throughout. I would like to single the both of these out as they are always going above and beyond to make the customer have the best experience. I would be happy to recommend them to any friends or family and they are a credit to Cala.
Hi Josh,Thank you for leaving your review. It is great to hear about your experience with Eric and Marius.Best wishes,Cala
1/5
TrustpilotUnwilling to Repair Faulty Letterbox
14/12/23 - I ended up paying IDAW £67.74 to repair it, seeing as CALA were not helpful. IDAW are also concerned this is a fault with letterbox.-Update 12/12/23 : Spoke with the Head of Customer Services, at CALA North of Scotland, for 21 minutes - they specifically asked that I include the number of minutes in my review and remove the names of colleagues from my review. We did not reach a suitable resolution and CALA refused to acknowledge the fault or incorrect installation of our letterbox. I felt that part of the call was quite inappropriate - with my supposed place of work being brought up during the call, concerning how I would provide customer service at 'RGU' despite this not being my place of work. This was highly inappropriate and was not relevant. It was also suggested I was using my poor review as a threat.The call was not constructive and we went around in circles - with no resolution being found. CALA refused to accept that this was a fault as they 'have installed over 400+ doors and have not encountered the issue before'. They also continued to attempt to blame third parties - despite it clearly being faulty as a result of poor installation.-Update: I have since spoken to a member of staff from CALA Customer Services North Scotland on 07/12/2023 for around 15 minutes whilst I was at work at 4.45pm. The call was not very constructive and we went around in circles, with the member of staff insisting that it is not covered under the warranty. For some reason, he thought that a 1.5 year lifespan for a letterbox was satisfactory. I continued to dispute this and pointed out that it should not be breaking so easily under normal usage. The member of staff continued to try and pass the blame onto 3rd parties, despite us having a door camera to prove that no-one has used excessive force on our letterbox or forced a large item into it. I repeated that it is a clear sign of a fault and it clearly should not break so easily. I also noted that there appears to be glue residue around the crack, which has formed around the screw which has been over-tightened on installation - this leads me to believe a temporary repair was performed prior to us moving in to conceal the fault. The member of staff was was unable to help and instead said I should contact NHBC. I explained that I would prefer to allow CALA the opportunity to repair the letterbox in-house as it was clearly faulty and not fit for purpose. I asked for this to instead be escalated in-house and have been advised that the head of customer service will contact me next week when they return from work on Monday - and I would receive an appointment for a call on Tuesday 12th December.I am not very optimistic about a satisfactory resolution. Given the other problems we have previously had with this door, our French doors, and all windows in the house, I have very little faith that this letterbox was installed correctly by CALA or IDAW. The fault and damage which has occurred does not just happen from general usage. It has been caused by an underlying fault & incorrect installation. I have also been in contact with another site manager who has confirmed that this fault should not have happened and it would be a simple item to fix. I've also done some research online and it seems there are many issues with the quality of the doors and components supplied by CALA, with many other homeowners across several CALA developments experiencing similar issues caused by poor quality parts, defective items, poor installation and shoddy workmanship.The fact that the letterbox cannot withstand being used normally is a clear sign that it was defective & faulty already. This is clearly a sign of an underlying issue with the letterbox and its installation. The plastic bracket which was used to fix the letterbox to the door should not break under standard usage of the letterbox and this leads me to believe it was already damaged. Given that this would be a rather simple thing to fix, and the relatively low cost associated with potential repairs and replacement, I am surprised and shocked that CALA is disputing this so strongly and are refusing to accept responsibility here. The quote from IDAW was £56.45.I appreciate that CALA takes pride in their customer service and customer satisfaction, and I hope that we can therefore come to a suitable resolution.-Initial post: Don't expect your letterbox to last more than 19 months. Ours cracked & CALA has refused to repair it despite being within the 2-year warranty period. Poor-quality parts are not made to last. Very disappointing. Have disputed this again with a colleague from Customer Services and am awaiting a response 05/12/2023. I contacted Customer Services again via telephone on 06/12/2023 & spoke to a member of staff, who was rather rude & unfriendly, talking over me etc.
Dear Marc, We are very sorry to read your review. We are aware our regional Customer Service team are handling this for you. If you have any further concerns, please contact the team directly. We have passed your feedback onto director level. We do apologise for the inconvenience caused. Kind regards, Cala
5/5
TrustpilotHighly professional and exceptional…
Highly professional and exceptional quality work by George Fisher!
Hello Shivya, Thank you for leaving your review. It's lovely to hear about your great experience with George. Wishing you all the best in your new home. Many Thanks, Cala
5/5
TrustpilotThank you Eric
Eric Muzaci has been to our home to action some of our snagging issues three times now- always excellent work, very polite and knowledgeable. Thank you!
Hi Melina,Thank you for leaving your review. It is great to hear about your experience with Eric.Kind regards,Cala
5/5
TrustpilotCala Homes - Maidenhill
We are in the process of buying a Cala Home in Maidenhill and just wanted to acknowledge the first class service we've recevied from the sales team so far - Carol & Emma have gone above & beyond and been so helpful along the way. From initial enquiry right through to picking our extras nothing has been a problem & every question answered. Looking forward to moving in!
Hi David,Thank you for leaving your review. It is great to hear about your experience with Emma and Carol.Best wishes in your new home!Cala
4/5
TrustpilotA pleasure to deal with.
Great experience so far. Hannah and Sarah were particularly helpful and a pleasure to deal with. We’ve a little way to go before exchange and completion, but I’m sure the professional and timely assistance will continue.
Hi Mark,Thank you for leaving your review. It is lovely to hear about your experience with Hannah and Sarah.Best wishes in your new home!Kind regards,Cala
1/5
TrustpilotLove the house but terrible customer service
Love the house but terrible customer service. I've had a few issues since I've moved in and dealing with customer services is a terrible experience. Communication is so poor, you have to constantly chase and chase as nothing happens otherwise. I've had 4 different contractors out to view one issue. Apparently each one is never heard from again so we move on to the next, waiting around 6-8 weeks each time. I've been waiting over 9 months to have a door handle fixed and over 4 months to have some brackets replaced. It's an absolute disgrace really.
Dear Jody, We are very sorry to read your review. We are aware our team is in contact with you to resolve issues. We have passed your feedback on and we sincerely apologise for the inconvenience caused. Kind regards, L&G Homes
5/5
TrustpilotI have reserved and exchanged my new…
I have reserved and exchanged my new cala home I am moving into my brand new cala home at the end of March, I have been extremely impressed with how the sales team at hambrook Abi and Levi have treated me.They have been brilliant extremely knowledgeable and have made the experience super easy they have been fantastic! Also the site manager Simon at my igm was brilliant 🤩 I can’t wait to move into this amazing development.
Hi Thatcher,Thank you for leaving your review. It is great to hear about your experience with our Hambrook team.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotWell let me start with Katie at the…
Well let me start with Katie at the lancing office. She went above and beyond to help me as my situation was a bit difficult. Nothing was a problem for her, she knows her job inside out. Without her I think I would be living somewhere else. The build itself is beautiful, quality and finish is great. Can’t wait to move in very soon. Mr D Butler
Hello,Thank you for leaving your review. It is great to hear about your experience with Katie.Best wishes in your new home!Cala
5/5
TrustpilotVicky @ Cala West Customer Service was…
Vicky @ Cala West Customer Service was really helpful when our hot water went off earlier today. She made sure the plumbing contractor was made aware of the issue as quickly as possible and that they called to fix the fault as soon as possible too. She also called after to make sure it was fixed too. Thanks for all your help Vicky. Grant (Doonfoot Cala)
Hi Grant,Thank you for leaving your review. It is great to hear about your experience with Vicky.Best wishes,Cala
1/5
TrustpilotInformation was withheld from me on the…
Information was withheld from me on the day I reserved plot 144 Balgray Gardens Newton Mearns. I was not told about a pedestrian crossing, play area or park being built in the vicinity of the flat untill the information meeting.
Dear Kate, We are very disappointed to read your feedback. Our team has provided all required details at your information giving meeting 6 days post-reservation and throughout the reservation process.We are sorry to hear your disappointment, and your reservation fee will be refunded. Please do not hesitate to get in touch at balgraygardens@cala.co.uk. Best wishes, Cala
5/5
TrustpilotGreat Experience (Florence Gardens Development)
Angela and the team from the Florence Gardens (Dunfoot Development) have been exceptional throughout the whole process so far. Since the initial meeting, Angela has always been informative, helpful and has great attention to detail.Thank you for all your continuous help.
Dear Diane,Thank you for leaving your review. It is lovely to hear about your experience with Angela and our team.Best wishes in your new home at Florence Gardens!Kind regards,Cala
5/5
TrustpilotCALA builds beautiful and quality homes!
I recently bought a newly built home from CALA. The standards applied by the sales, building, and sales teams are excellent. The journey was smooth, and I recommend them to everyone. I love the beautiful home I currently live in, and I have no fault to report. CALA is better than the other developers; I found them superior in quality and customer service. Thank you from a delighted customer!
Hi Klay,Thank you for leaving your review. It is great to hear about your experience with our team.Best wishes in your new home!Cala
5/5
TrustpilotRepair of leaking shower
Vicky arranged for a plumber to come out to fix a leak very quickly. She got back pr-actively in touch a few weeks later to check if the leak was fixed and offered to arrange for a painter to come out to repair the staining to the ceiling below the shower. We're really happy with how Cala resolved this issue for us.
Hi Colin,Thank you for leaving your review. It is great to hear about your experience with Andrew and Conor.Best wishes in your home!Cala
1/5
TrustpilotWorst Customer Service Ever - AVOID
Honestly too much to put down into words on here but the customer service is non existent so if you have an issue of any sort you will be left banging your head against a brick wall (actually that would hurt less than dealing with the shambles that they call customer services) because you’re on your own. Moved into a new build, pretty much all radiators were / are wonky, ceilings out of level, floors out of level, electrical faults, door bell stopped working, rust / heat marks over external white UPVC window cills, a drive way that doesn’t actually work because it’s too steep so you scrape the bottom of your car on it every time you go to park, faulty plumbing, now a leak from a faulty toilet causing water damage to the downstairs toilet which has spread up the wall and caused damage to the floor, wall, skirting boards and door linings and they are not interested in helping at all so I have been told that I need to sort this out myself with the house being only 18 months old and even their plumber agreeing it was their issue and a fault with the toilet!!! I would avoid these guys at all costs and I certainly would never buy a house of theirs again.UPDATE - The issue has been confirmed by your plumber and an independent plumber to be nothing to do with a loft conversion. How can a faulty and leaking toilet on the ground floor be anything to do with a loft conversion which, as the name suggests, is in the loft?! I have given you opportunity to fix the issue but it has been refused at every stage, I can prove very easily that it has nothing to do with a loft conversion which I will do. I will be doing the work myself, keeping all receipts and I will take Cala homes to small claims court to get my money back. All snags mentioned above were pointed out to you far in advance of any work being undertaken on our home so it is a complete joke to state that they are due to the work we have done and again this is all easily proved with email correspondence and dates. It all goes towards your lazy attitude and non existent customer service which is the worst I have ever had the pleasure of dealing with but trust me that I will not let this lay. Feel free to get one of your so called directors to come over and see me in person.
Dear Tom, We are very sorry to read your review. Please be assured we have shared your feedback with directors. We are aware that all snagging items have been completed and as the new issues reported are due to your extension and loft conversion, we are unfortunately unable to assist with these matters.We do apologise for any inconvenience. Kind regards, Cala
5/5
TrustpilotCaroline & Susan at Cala Preston Glade…
Caroline & Susan at Cala Preston Glade in Linlithgow have provided top shelf service regarding the purchase of our new home. Nothing is too much trouble, their knowledge about the homes, process etc and professionalism has been second to none. They have been stellar representatives for Cala who I can see pride themselves on being a step above the competition. Well done ladies and thank you!
Hi Sarah and Alasdair,Thank you for leaving your review. It is great to hear about your experience with Caroline and Susan.Best wishes in your new home!Cala
5/5
TrustpilotI went by on the off chance that I…
I went by on the off chance that I could see some homes for sale. Paul and Patrick were very helpful and I was able to look at a house that I am now buying. Great service and I am looking forward to getting into the property! Many thanks
Hi Phil,Thank you for leaving your review, it is lovely to hear from happy customers. Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotEric Muzaci
Eric Muzaci is great, he was very meticulous, also clean up the area after he fixed them. Even mopped the floor.
Hi Gary,Thank you for leaving your review. It is great to hear about your experience with EricBest wishes,Cala
1/5
TrustpilotAVOID AT ALL COSTS
Yet again I feel I have no choice but to write this company a bad review. We’ve been in our property around 18 months and we’re still awaiting resolution from original issues. Being told our loft was boarded when it wasn’t, our front door having so many faults that it became unusable and a health and safety issue oh and the best one yet is our recent stay in hospital after my boyfriend was bitten by a rat who found his way into our home through the worst waste water pipe job you’ve ever seen. Day to day rubbish being shoved in the hole along with the smallest amount of expanding foam.The company is a joke! They hand you the keys and then the rid themselves of you. The quality of the build of the company is diabolicle. Every aspect, half of which we haven’t raised. Our kitchen surfaces are peeling, we had to have our splashback replaced because it was rusting, the sinks aren’t even attached to the wall. Honestly, avoid at all costs. The properties look to be high spec but that’s just what they want you to believe. The worst company to try and communicate. It’s been going on so long I’ve now sent two emails to Kevin Whitaker the CEO but again he’s properly too busy sunning himself on an exotic holiday at the expense of us as victims of the company he ‘runs’. The worst!
Hi Roisin,We are sincerely sorry to hear you have experienced these issues.Our team has been in contact with your Housing Association and arranging a groundworker to attend your property. Kind regards,Cala
5/5
TrustpilotEric was very professional and…
Eric was very professional and completed all the items mentioned with ease. The quality of his work was top notch and I would recommend him to anyone!
Hi Tom,Thank you for leaving your review. It is great to hear about your experience with Eric.Best wishes,Cala
1/5
TrustpilotIgnored and fobbed off
Yet again trying to get Cala to sort any form of problem or issue is a full time job. Emails ignored, phone calls ignored. Promises of phone calls back and still nothing after weeks and months. Reoccurring issue since we moved in 3 years ago, it has never been sorted properly and Cala just refuse to listen - they have their head firmly in the sand. DO NOT buy cala unless you want a battle on your hands. Brand new house with leaks and cracks, oh wonderful(!).
Dear Mrs Dawson, We are very sorry to read your review. Unfortunately we cannot see from your details which development you are from. To ensure your complaint is dealt with correctly, you can view our policy page here: https://bit.ly/47mBBuvWe sincerely apologise for any inconvenience caused. Kind regards, Cala
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