Cala Homes North Counties Waterbeach reviews

★★★★★ 5/5

Trustpilot

Excellent aftercare work by Marius

Marius performed some marvelous aftercare work for us today, repairing the exterior of the building. The areas he’s repaired look perfect. Really diligent and careful work - can tell he takes pride in it. 10/10

Lee · 4 June 2026

★★★★★ 1/5

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Service falls off cliff once they've got your money

Despite repeated e-mails, Cala's strategy appears to be masterly inactivity when it comes to addressing defects. You get very attentive service for a few weeks then it deteriorates to the point where you are blatantly ignored. Advice to any prospective Cala buyers: When looking around, ask existing home owners about their experience. This is a real shame since sales staff are lovely but once they've got your money the modus operandi appears to be stonewalling you.

Rory · 15 December 2023

★★★★★ 5/5

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We had a fantastic sales experience…

We had a fantastic sales experience with Cala - Gilchrist Gardens.We dealt with 2 members of staff, Fraz and Liz, and they were both so fantastic and just such a pleasure to deal with throughout the process.They were both so helpful. Couldn't do enough for us and no question was too much. The sales process was so informative as well. This is the 2nd time my partner and I have bought a new build house and we much preferred it this time. The information given to us was like night and day compared to what we got previously from another home builder.

Michelle · 5 September 2023

★★★★★ 5/5

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Reservation Process

Victoria and Sylvia have done a great job so far, providing comprehensive information about the development at Jordanhill Park, answering all our questions and giving us plenty of time for two viewings of both a show apartment and the unfurnished apartment in the same block that we have now reserved. Each stage required towards completing the sale has been explained in detail and follow up emails and queries have been dealt with efficiently and promptly. Victoria and Sylvia have both made the process run smoothly with minimal stress. I feel confident that their high levels of knowledge and professionalism will continue all the way to our moving in date and beyond.

Catriona · 4 September 2023

★★★★★ 5/5

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First class service + attention from my…

First class service + attention from my initial email enquiry through to reservation for a part exchange deal. I was given incredible help from Jenny who arranged for estate agents to value my current home + she skilfully guided me through the process.Result to my surprise I found this an enjoyable and stress free experience.The verification and reservation details were most professionally completed for me by Sophie and I couldn't be happier.I look forward to the remainder of the work towards Moving In Day later this year.

Alison · 4 September 2023

★★★★★ 5/5

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A great first impression of Cala

It was with some reluctance we started exploring the market of new build homes outside Edinburgh. Our perspective completely changed after visiting Cala’s spacious and beautiful show homes. Despite being at the high end of the market we did find the quality and overall appearance of the Cala homes unique.We met Amelia in the Bell Oaks Development on two occasions which contributed to our overall impression of a sound and very professional house builder. At this early stage in particular, it’s extremely valuable to speak to someone so knowledgeable, who seems to really appreciate our needs and preferences and our overall position. This has been a real eye opener with regard to potentially investing in a brand new house rather than an older property. We’ve learnt a lot about some of the great design and architectural benefits and features, and the look and feel, of the Cala homes and are quite impressed. Thanks so much for your time, Amelia - hopefully we’ll get there in the end.

Helene · 4 September 2023

★★★★★ 5/5

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Cala aftercare painter

Alan was great and so helpful. Very professional and would throughly recommend, fixed all issues.

Jamie · 22 August 2024

★★★★★ 5/5

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The quality of our new home is superb…

The quality of our new home is superb and the dedicated after care assistance and support from Eric and Marius was a real comfort too.

Simon · 15 February 2024

★★★★★ 5/5

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Happy Cala Owner

We chose our house off plan. Throughout our journey were looked after by Jo who was amazing she kept us up to date with progress, she also helped when we choose kitchen, tiles etc. made the process easy and enjoyable. When we moved in we couldn’t have been happier any issues we had was dealt with quickly and professionally by Fin. We have settled into our beautiful Cala home we couldn’t be happier with the service from Jo and Fin who are a credit to Cala.

David · 3 September 2023

★★★★★ 5/5

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James and Belinda were outstanding…

James and Belinda were outstanding throughout the long process of buying my house . Always personally courteous and helpful . They were always open and honest and did their best to resolve problems

Paul · 6 August 2023

★★★★★ 5/5

Trustpilot

Sales office environment was modern

Sales office environment was modern, clean and welcoming. Sales consultant-presented as professional, smartly dressed, pleasant, friendly, articulate and energetic. Did not pressure with information and gave time for self appraisal of property. Conversationally relaxed. Responded to questions with clarity. Subsequent contact made with frequent emails and follow up meetings, making each step of the process easy to understand and for client to feel involved.

Janette · 3 August 2024

★★★★★ 1/5

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3 year on going battle with only one looser .. me

i brought my house new 3 years ago off plan, shown a 3d model of my estate, adjacent to my home was shown as a lovely green area, but instead a swale area was built to manage the rain water run-off from the estate, this area is totally unfit for its purpose, ugly / poor design and full of weeds, green stagnant standing water, stinks horribly in the summers so much so i have to keep the windows closed, flys and mosquitoes and prone to flooding after one bout of heavy rain, my wife and myself have made what feels like 100's of telephone calls and emails to cala about this problem, we have even gone to their head office in Staines and demanded a meeting, we have spoken to numerous different people, had a few sight visits, last manager that came out agreed that cala hasn't left it in great condition and promised remedial work will be carried out, nearly a year has passed, we have asked numerous times for a list of work and date of start, we get no reply's back.last time i left a review on this very subject, cala responded with the usual very sorry to hear this etc etc, will will get a member of the management team to call you tomorrow .... guess what ? yep, nobody called ... all so very depressing PLEASE CALA DO SOMETHING POSITIVE

Very · 26 August 2023

★★★★★ 5/5

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Connor Campbell

Thank you to Connor Campbell for sorting the snagging today. He was friendly, helpful and patient. Hoovered and Cleaned up after him. Would recommend him as a joiner.

Naseem · 30 November 2023

★★★★★ 5/5

Trustpilot

My Partner and I are looking for a new…

My Partner and I are looking for a new home and came across CALA and went to see a new home on their site at Weston Turville. We meet Sue who was in Sales, what a lovely lady, nothing was too much trouble showed us around a few examples of the houses on site, which were beautiful lots of space high spec, exceeded our expectations, unfortunately the right one was not available to us currently, but we are keen to stay looking with CALA because we had a great experience with the sales team, full of information and transparency and tempting deals but also exceptional quality homes. We really appreciated all your help. Thank you.

Rhonda · 21 August 2023

★★★★★ 5/5

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Five star service from a 5 star…

Five star service from a 5 star builder. Garry Carlyle - the friendly decorator working for Cala has done a fantastic job in fixing many issues at our home. Cala has been very supportive of listening to our snags and getting them fixed on priority. Very pleased with the builder and Garry, you're great 👍

NAVEEN · 16 December 2024

★★★★★ 5/5

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Lawers Newton Mearns Sales Team

We are in the process of purchasing our home in Newton Mearns. The sales team comprising Emma Mcbride and Carol Higgins have been excellent throughout, ensuring we have been kept fully informed and even arranging a late change to the bathroom at our request. The recent open day for current and prospective residents was a nice touch and allowed neighbours to get to know one another.

Mr · 21 June 2024

★★★★★ 5/5

Trustpilot

👍 Can’t fault the service we have received on site.

We’ve been living at Cala, Rivermead, Alton for six months now, so feel we can leave a meaningful review. The sales office and site staff have been brilliant from day one. They are friendly and helpful. We are enjoying seeing the site develop and everyone seems to go out of their way to make sure we aren’t inconvenienced by the building work around us. Dustin has looked after us brilliantly. Mike, Lewis and their crew have too. David always has a smile for us when we are finding our way through the site. We feel very lucky to be part of something which already feels like home. Thank you!

DB · 15 August 2023

★★★★★ 5/5

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I have had a truly fantastic experience…

I have had a truly fantastic experience with Cala Home. From the moment I made my purchase, their exceptional support and dedication to fulfilling customer needs have truly impressed me.Not only have I encountered no issues to complain about, but the level of assistance and attention I've received has been nothing short of outstanding. Cala Home goes above and beyond to ensure that their customers are well taken care of, providing an unparalleled level of support that is often hard to come by in today's market.I look forward to continuing my journey as a satisfied customer.

Sergey · 15 August 2023

★★★★★ 5/5

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It was a very friendly experience we…

It was a very friendly experience we had when viewing the house we then reserved the whole procedure was very easy and very well explained, Joy was very knowledgeable and helpful and also Rosie was a great help

Leslie · 11 February 2023

★★★★★ 5/5

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Well done Eric Muzaci

Many thanks to Eric Muzaci for his reliability,courtesy and professionalism in completing various works to the highest standard at our property.

John · 16 April 2024

★★★★★ 5/5

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Many thanks to Courtney at Cala's…

Many thanks to Courtney at Cala's customer service team west for organising Central Cosmetic Repairs to attend to some repairs yesterday. James the Technician was extremely helpful too.

Dr · 10 November 2023

★★★★★ 5/5

Trustpilot

Excellent after-sales care

We are delighted with our new home at Burnland Meadows in Westhill. The Cala sales team have been on the ball from the get-go. The after-sales care from Amanda, Nicola, Fred, Chris, Jamie and the rest of the team has been superb to help work through any snagging issues. We have been very well looked after through the entire process and beyond. Thank you, Cala!

Michelle · 24 June 2024

★★★★★ 5/5

Trustpilot

1st class service which exceeded my expectations…

Anthony and Chloe have been totally AMAZING throughout my entire journey of purchasing my new home. They are extremely knowledgeable in their field, and have shown kindness and compassion throughout every stage of my journey! They have bent over backwards to ensure that I am happy, and that I understand all the steps along the way. They have truly exceeded my expectationsI honestly couldn’t have asked for a better sales team and would like to thank them both for all that they have done so far in making my purchase happen They are true assets to Cala homes and I would highly recommend them to anyone thinking of purchasing a new home Thanks for everything, I am SO grateful! Thanks without end 🙏😉

Cheryl · 24 July 2023

★★★★★ 5/5

Trustpilot

Great Personal Service

Buying an apartment with CALA as a first-time buyer has so far been a smooth experience. At what can be a stressful time, Gillian, Nicola and Angela have been amazing at making this experience as smooth and simple as possible. They have been made me feel reassured and excited for the journey. I can't wait to get my new apartment.

Siobhan · 14 September 2024