Cala Homes North Counties Waterbeach reviews

★★★★★ 5/5

Trustpilot

Great team and first class service.

George and Connor visited our house on 2 occasions to complete some joiner finishing work and painting at our front door after repairs. Both were exceptionally professional and friendly, going above and beyond to complete the works. First class service.

Cl4ndrew · 19 August 2023

★★★★★ 5/5

Trustpilot

New home at Murtle Den development, Milltimber

We have recently moved into our home at Cala’s Murtle Den development at Milltimber, and so far the journey has been overwhelmingly positive. From our initial interest, to viewing the property, and through the purchase process, Jo and Toni in the sales team kept us informed every step of the way. Both are very knowledgeable and professional, and accommodated all our requests. Rob provided lots of useful information on the house as part of the preparation process.Since moving in, we have had only a handful of snagging items to address, all of which have been addressed promptly. Fin from the site team has been a real pleasure to deal with on practical aspects, technical queries and general guidance. In fact, all the team we have dealt with so far at Milltimber are a real asset to Cala. The quality and attention to detail in the house itself is reflective of Cala’s reputation as a premium house builder, and is way above what we have experienced in new-build homes from other developers. This of course should be expected, given the premium price.While recognising that it’s still early in the ownership journey, the experience so far has been great and we’d have no hesitation in recommending Cala to others looking for a quality new-build home.

Gordon · 23 February 2024

★★★★★ 1/5

Trustpilot

Poor customer service.

Poor customer service.Saw an ad in Rightmove about a new development in South Queensferry. Rang as it looked centrally located but the information on their brochure was contradictory to that in rightmove.Cala staff admitted info was wrong and instead of apologising and offering to correct this online so as not to be misleading just asked me if I was interested in buying a house.Cheeky and unprofessional and clearly lacking in training.Should have gotten her name to report.

Maria · 23 April 2024

★★★★★ 5/5

Trustpilot

Marius was fantastic

Marius was fantastic, he done the job in no time and cleared up after himself. I am a very happy customer

Florence · 11 September 2024

★★★★★ 5/5

Trustpilot

How I bought plot 214

Lucy has been nothing but accommodating, helpful, knowledgeable, made me feel relaxed. Super efficient with email responses. I have viewed every new build estate in central chichester and I have felt Lucy to be the most pleasant to deal with.

Fabienne_Reynolds · 14 August 2023

★★★★★ 5/5

Trustpilot

Ann was really friendly and great at…

Ann was really friendly and great at providing information about the development and answering any questions we had.

Eleanor · 26 October 2024

★★★★★ 5/5

Trustpilot

Happy new flat customer

The girls at princess pacific quay, Astrid, Vicky & Jess are a credit to the Cala house builder. The girls made us feel so welcome and were so knowledgeable regarding the area and development. We felt at ease and no pressure was given. Nothing was was a bother and the girls assisted in everything we asked or needed.The biscuits and coffee were so nice 😊 Looking forward to getting the keys to my new top floor flat end April 2024 Brian Greef & Steven CampbellXxxx

Steven · 16 February 2024

★★★★★ 5/5

Trustpilot

I had George Fisher Decorator out to do…

I had GEORGE FISHER Decorator and ANDREW GALLOWAY Joiner out to do some repairs to my living room cill. Andrew the Joiner installed a new cill (which was a difficult job ). Andrew did an excellent job in changing over the cill and George the Decorator did an excellent job plastering and painting the cill. It’s looks great. Both did excellent work and both are very pleasant, clean and tidy workers and a credit to the Cala West Customer Care Team.

Mrs · 16 February 2024

★★★★★ 5/5

Trustpilot

Garry Carlyle

Garry Carlyle. Couldn’t have been anymore helpful, friendly and professional. We are absolutely delighted in his workmanship. Highly recommend. Thank you Garry for everything.

James · 18 July 2024

★★★★★ 1/5

Trustpilot

Worst experience ever. EVER!

We moved into our new Cala house on the 1st of April 2000. It has been April fools day every day since. Due to Covid we didn’t have a hand over and were met by windows and doors that were actually bent so badly they wouldn’t close on day one. Move ahead to 4 years later and we still have tens of outstanding fundamental build issues. Not normal snagging issues - actual build issues. We have had a leaking roof for 4 years. Every time it rains water pours down our garden room wall despite having been “fixed” on more than 10 occasions. We have had every piece of skirting removed and replaced as they were mouldy, damp treatment, every wall and ceiling made good as they simply hadn’t been finished. We have had floors lifted and replaced - Carpets replaced, a one inch high ridge in the landing floor boards required the landing floor being cut open and replaced (twice), the drive was replaced and has still sunk so there’s a permanent puddle, the patio and paving has sunk, lifted and twisted so bad that been replaced twice and still looks like a toddler threw it in one afternoon. We have missing bricks, leaking pipes….. the list is genuinely almost endless. To compound it all the level of service, support and accountability is virtually zero. So many hollow promises. When we started legal action Cala told us they would not carry out any repairs unless we stopped legal action and confirmed we would not recommence! As I write this I am watching water pour in through the roof and run down the wall into a plug socket in my children’s play room. Cala will absolutely take your premium purchase price and run as far in the opposite direction as they can! Hands down the worst purchase of my life and I’ve wasted money on some awful rubbish!Always make me smile that if I don’t provide a phone number to Cala Trust pilot will take my review down! Never fear I have - they won’t call.

Mr · 12 February 2024

★★★★★ 5/5

Trustpilot

Great customer service…

We were at our son's house to let Cala Customer Care in. The guys arrived on time. We're friendly and courteous and got on with the work required. The end result is great work so a huge thank you and well done to Scott Moxey and Rab the joiner who forgot to leave his card. Cleaned up and tidied before they left. Well done both.

Mr · 6 November 2024

★★★★★ 5/5

Trustpilot

Cala Homes Sequoia Meadows - amazing houses, great team and wonderful experience

Cala Team has been amazing from the beginning, helping us navigate the complexity and uncertainties of being a new house owners. They have a warn and friendly approach, always keeping us up to date with the details of our property and sharing tips around the area we are purchasing the house as it will be our first time living there. A big Thank You for Cala Team in Sequoia Meadows!

Nathalia · 18 August 2024

★★★★★ 5/5

Trustpilot

Happy Homeowner

I've lived in my house for 2 1/2 years and I can't fault it. Yes I've had some issues within my property that needed to be sorted, I understand that this will happen, but CALA acknowledged it and sorted it within a good time frame and I wasn't too inconvenienced. I do feel we're in a time now where people want things doing straight away without consideration of outside parties being involved and availability marrying up with each other. Most new build developers will have disgruntled customers but having owned a few new build properties with other developers, Cala is by far one of the better ones out there in terms of quality and after care.

Customer · 10 February 2024

★★★★★ 1/5

Trustpilot

We have had nothing but endless issues…

We have had nothing but endless issues in what we thought was our dream home. Missing bathroom vents that were reported at our 6 week snags and have only been addressed a couple of weeks ago (nearly two years later) meanwhile the house has stank of sewage, not great with a child and new baby. Customer care (when they bother to get back to you) couldn’t seem to organise the relevant trades without difficulty, in the end it took the site manager to sort. Customer care lose snag items or ‘wasn’t aware of that item’ despite it being emailed across. Promises of work commencing on certain dates then appear to be affronted when you chase it up a month later. The construction director offered us £500 a few months ago to go away basically, the legal letter stated they won’t admit liability for all the issues, unsure how, wasn’t me that built the house.These are the last few issues we can’t seem to get over the line. Other things like nails sticking out of our concrete floors when we got the keys we had to address ourselves as it was a safety issue with a two year old. I would recommend anyone buying from Cala to either think twice or have your solicitor draft up a retention agreement until your ‘snags’ are sorted. Horrendous experience the likes of which I’ve rarely seen working in house building myself

Rebecca · 9 February 2024

★★★★★ 1/5

Trustpilot

4 years of hassle

4 years of hassle. Wouldn't go near them ever again. Finally gave in and reported them to NHBC and started rectifying the problems ourself at our own expense. Honestly don't know how they get away with it. Had massive groundwork issues that we told them about as soon as we moved in and only rectified when the garden slipped down the hill onto the road taking our fence with it. Insulation not fitted properly, came out to modify our heating system and managed to destroy it. Wouldn't fix it even though they were at fault so we have put a new boiler in ourselves. Flooring still coming up after 4 yrs. Leaking water fittings. General standards not up to scratch but their marketing team do an excellent job fooling customers that they are the "5star builders". Only managed to get that due to forcing people to sign when they move in and not enough time for them to realise the problems. Word of advice, if you do buy a Cala house don't sign off or do the survey until you've been in for several months. They push it like mad so they can get good ratings then dump you.....

Steven · 9 February 2024

★★★★★ 5/5

Trustpilot

Great customer care service experience

I am almost finishing 2 years in a Cala owned home and after seeing the kind of customer service they have provided through out in these last 2 years have been commendable and totally customer centric. Always paying attention to the customer problems, quick to respond and ensuring all queries answered. Recently got bunch of snagging work, which was promptly addressed and resolved. Must mention one of their customer service team “Claire” who have been looking into my queries for last few months has been absolutely fantastic and patient and can’t thank her enough. Thank you and kudos to the whole customer care team.

Sushil · 8 February 2024

★★★★★ 1/5

Trustpilot

7 months of hell

7 months of hell! What went wrong? It would be quicker to tell you what went right... We were sold a wet and mouldy house, on investigation the blockwork came back at 100% moisture. Our complaint has now been ongoing since September. We are currently living with 40 holes in the plaster, no skirting boards, an infestation of mites and 2 industrial dehumidifiers. We were told this would take 2/3 weeks to resolve, we are currently on week 11. We have been told we have exhausted their complaints procedures however we have had no response from the regional chair as stated in Cala's own complaints procedure. We have asked Cala why they failed to investigate our mouldy skirting boards when we raised concerns in September, only to discover 2 weeks ago that they are rotten and mouldy... they are currently greeting us with a wall of silence and no answers.. Not very 5* in my opinion.

Customer · 8 February 2024

★★★★★ 4/5

Trustpilot

Professional and Prompt Service.

Cala has been very professional and prompt in resolving the issues i have reported. we had a faulty kitchen extractor hood from Siemens which was then replaced completely. though it took 3-4 months to replace but they did appropriate follow up with contractors to get it done and as nice gesture they had a professional cleaner to have deep clean for kitchen. Vicky Sowden from Customer service west team did a great job in getting this done. she also helped in resolving many other issues and she is very quick and prompt in her response.

Karthik · 4 February 2024

★★★★★ 5/5

Trustpilot

Cala Tradesman

joiner came along today to complete some repair works . Connor was excellent , went over and above to complete repairs . very friendly , and tidy tradesman . many thanks to him today . a consummate professional .

Ronnie · 15 August 2023

★★★★★ 5/5

Trustpilot

Cala - simply the best

The whole Cala experience in Aberdeen and finally at the Southbank site with the friendly attitude was excellent giving us confidence that should we have any concerns they would be dealt with in a professional and prompt manner. Having viewed many other sites to find our new home we have been given confidence with all areas already covered to date, in our opinion, to have chosen the best.

Carol · 10 September 2024

★★★★★ 1/5

Trustpilot

Another false promise..

After being “assured” by Cala that my previous Trust Pilot review had been passed to regional team and that the MD would be in contact with me last week, I can’t say I’m surprised that yet again Cala have failed to stick to their word and it was just another false promise. I will continue to share my ongoing battles with Cala on here and other social media platforms in hope that it makes at least one person think long and hard before purchasing a Cala home. The stress, disappointment and sadness Cala have caused us over the past 18 months will be shared, we will no longer allow Cala to make us feel as though we mustn’t speak out in case they won’t help us. Cala have completely taken away our excitement of owning our first ever home and we deserve to be heard and understood.

Customer · 28 January 2024

★★★★★ 5/5

Trustpilot

Customer Care After Sales

Buying a Cala house you expect the after care service and team of sub contractors to resolve any issues quickly and professionally. This has been the case with Vicky the senior customer service coordinator from the west customer service team and Last Lawns. Both have been fantastic. Level of service and work has been to the highest standard. This is what we have always expected when you buy a house from Cala.

Jocelin · 3 July 2024

★★★★★ 1/5

Trustpilot

My experience of buying a £515k home…

My experience of buying a £515k home has been soured by the poor customer service of Cala homes east. I have been extremely measured in the defects that I have raised with customer service, only raising defects which I really can't resolve myself - in the hope that this builds some good will with Cala. I have defended Cala's customer service before in public forums and I've looked past issues up to now - including the builders leaving a can filled with urine behind the tiles in my bathroom, which had to be found by a contractor sent out to investigate a foul smell. Unfortunately, Cala has proven that their good customer service only lasts a year. I raised the issue of part of my roof having fallen off, and provided pictures showing that it was never installed properly in the first place - it had just been wedged on, and it took some strong winds to blow it off. The screw in the ridge-end could never have been connected to anything and simply went into a void. Because I reported this after a storm, they have said it's storm damage and not their responsibility to fix - I would be absolutely happy to repair genuine storm damage myself, but for Cala to be so unwilling to investigate a genuine defect is shocking. They refuse to engage in any further dialogue - despite not even having inspected the issue - saying "I have made you aware of the position of Cala homes. I now see this matter as closed."

Josh · 24 January 2024

★★★★★ 1/5

Trustpilot

Extremely poor customer service

Extremely poor customer service. I brought a Cala home 1year ago, had a large leak in the kitchen. After nearly 5 months the damage is still not repaired! I have been writing to them weekly for updates and just get ignored. The paint on skirting boards and door frames has peeled off and awful stain left on the wall.Don’t trust them.I am part of the Shopwyke estate in Chichester

Victoria · 21 August 2024