Cala Homes North Counties Waterbeach reviews

★★★★★ 5/5

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Outstanding Customer Service - Cala Jackton

This was my first time dealing with Cala and the customer service I received from everyone involved was outstanding. Lawrence and Sarah in particular went above and beyond to help me in what was an unusual situation. Their patience, honesty and understanding was unbelievable. I would highly recommend them and Cala to anyone and I will be certainly buying another Cala home in the future. Thank you!

Mark · 12 November 2024

★★★★★ 5/5

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Great customer service at Aberdour

We were looking at a plot at the Aberdour site. Both Dawn and Sunnie were super helpful every time we visited, patiently fielded all of our questions, and we never felt pressured into making a decision. It left a really positive impression of Cala.

KF · 17 June 2023

★★★★★ 5/5

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Our new home From the first visit on site Patric was…OUR NEW HOME

From the first visit on site Patric was so very helpful and put us at ease He sold it to me, the benefits of a new CALA home helping us choose the right spot to suit our need's best, The staff were delightful the hole thing made our decision so easy thank you

George_Rainbow · 1 August 2022

★★★★★ 5/5

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Quality job!

We had Scott Moxey in to do some snagging paint work. Excellent job and great attention to detail. Thank you Scott. Brian, Haddington

Brian · 6 September 2024

★★★★★ 5/5

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Great service from Eric Muzaci…

Great service from Eric Muzaci yesterday. We had problem with our front door and he was quick to detect the problem and fixed it for us. Thank you Eric

Mrs · 24 May 2024

★★★★★ 5/5

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Remedial work by Tomas - Chiltern

I had some remedial work carried out by Tomasz, one of your operatives. Tomasz’s work is of an exceptional high standard and quality of finish for any task. He left the house after the work like no work had been carried out at all. It’s a shame the contractors who originally built the property didn’t have the very high standards of finish, quality and care that Tomasz quite clearly has.

Alan · 22 September 2024

★★★★★ 5/5

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Excellent customer service

Ann was so helpful in giving me and my family a tour around the show homesWould definitely recommend Cala if you want a forever home

Nadia · 3 August 2024

★★★★★ 5/5

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Snagging

Robbie Sutherland is not only a nice guy, he is good at what he does. Always happy to see him if i have any issues at home.

Stephen · 28 June 2024

★★★★★ 5/5

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My husband and I collected the keys of…

My husband and I collected the keys of our new Cala home at Saltcoats Grange, East Lothian on 25 June 2024. The whole experience from first visiting the site to final purchase was made easy by Laura Comerford and Chloe Dallanegra, both of whom were charming, helpful and responsive. The Cala build is great and we can see that the follow-up necessary with a new build will be dealt with efficiently over the coming period.

Pmlrbrtsnaol.com · 27 June 2024

★★★★★ 5/5

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St Peter’s Quarter

I had the pleasure of meeting your sales representative Lance at Cala homes St Peter’s Quarter. He was extremely knowledgeable and guided me through the process in full. Lance went out of his way to assist me and made the buying process easy. Well done.

Mr · 2 May 2023

★★★★★ 5/5

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George Fisher painter review

George Fisher completed our painting work to a very high standard. Very professional and lovely to deal with. Thank you George.

Fiona · 1 October 2024

★★★★★ 5/5

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George Fisher

Thanks again to George for his fantastic painting skills and second to none customer service skills. It’s always a pleasure to have George in our house when we need to have snagging fixed. He is extremely skilful in his work, and takes so much time and pleasure in what he does to make sure the job is perfect. Nothing is ever and issue for George and I would always recommend his work. It’s always lovely to have someone so confident in their skills and demonstrate an excellent level of customer service also. Cala are lucky to have you work for them. Thanks again George

Karley · 17 March 2024

★★★★★ 5/5

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Inspection jobs fixed - Kyle

Kyle was very efficient and friendly. He was helpful and informative about the jobs he was doing and even offered to fix a leak which wasn’t on his job list. Thank you Kyle!

Lauren · 23 February 2024

★★★★★ 5/5

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Alan Park - Painter & Decorator

Just finished having our snagging painting completed. Alan was a pleasure to have in the house, brilliant job, tided up and such a lovely guy. No job too small, couldn’t have asked for anything else, Thanks Alan

Vicky · 23 November 2023

★★★★★ 5/5

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Our whole experience with Cala has been…

Our whole experience with Cala has been brilliant, we now live in a beautiful 3 bed house we absolutely ADORE, Georgina in particular was absolutely brilliant with helping us throughout the whole process. Her patience, attention to detail and support throughout the whole duration and after was second to none. We are planning on buying again on the same estate, using Georgina and Cala again in a couple years time as we are so happy with everything about it here.

Hannah · 10 March 2024

★★★★★ 5/5

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Extremely helpful when trying to secure…

Extremely helpful when trying to secure our house. Sara and Vicky went out of their way to ensure we got exactly what we wanted!

Nikki · 6 August 2024

★★★★★ 1/5

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Cala Homes Exposed

Before I begin my review, I aim to ensure fairness by providing evidence. While opinions may vary, images unambiguously illustrate the workmanship quality I have highlighted at calahomesexposed (dot) com.Over the past two years, I've encountered an unprecedented level of unprofessionalism, incompetence, and poor workmanship. This issue is systemic, affecting every layer of the Cala ecosystem, from onsite teams and management to contractors and even director/senior levels, a clear signal that significant changes are necessary.Despite the expected minor issues with new builds, our challenges over these years stem from Cala's unacceptable and unethical business practices. The company advertises "exceptional homes and 5-star service come as standard" on their website. Unfortunately, our experience, along with that of the 17% of customers who have left reviews, contradicts this claim.We have faced a multitude of problems, including ceiling leaks; widespread property damage; poor finishes; building practices out of tolerance; warped walls; missing drains; incorrect door frames; a poorly laid, sinking driveway; and issues with flooring, windows, fencing, doors, and kitchens, plus roof and gutter complications, heating, alarm, and floorboard/structural defects. Added to this are missed appointments, discontinued items, and unprofessional contractors.Dealing with Cala's management team has been particularly frustrating. Even with undeniable issues, we often hear, "Management has decided not to proceed with their responsibility to fix the issue."Regrettably, sharing our negative experience is necessary to offer a truthful and fair reflection of our situation. Like most negative reviews, it is the accumulation of unresolved issues that leads to ill feelings. Over the two years since purchasing our home, we've endured undue stress and financial loss due to numerous missed appointments, time away from our professions, and the exhaustive effort required to remedy our living situation. This ordeal has severely impacted our wellbeing, highlighting a distressing aspect of our experience with Cala Homes.

Andrew · 8 March 2024

★★★★★ 1/5

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Disgraceful aftersales customer service

Having now raised my complaints about sunken driveway, roofing issues, poor drainage, disgraceful common land areas and several other issues to CEO level, via recorded delivery letter dated 29 January 2024, still waiting for reply. Disgusting! Promise the earth in their sales literature and sales office but as soon as they have your money, they don't care. Don't believe a word they say!!Update 8 March 2024Further to above, have now received email from cala customer service director to say that they are still refusing to sort my sunken driveway, even though I have proven it was faulty workmanship by them in the first place. They have used the non independent NHBC visit to back up their decision. Who pays NHBC...oh the building companies of course....so certainly not a independent source for the homeowner. Cala, you are not a 5 star customer service company. I hold by my 1 star given the various major issues since moving including flooding up to my foundations due to non existent drainage, roof trusses coming through bedroom ceiling, garage door not fitted properly, leak from downstairs loo due to bad plumbing, doors and windows not draught proof, roof slates not correctly installed, kitchen units not fixed to walls properly, faulty electrics, squint internal walls, blown plaster, not to mention the wasteland of common areas which are a disgrace.Oh, and if you dare to complain too much and not just keep quiet and suck it up, they then blacklist you and use every dirty trick to refuse to sort things eg my driveway, though they know perfectly well that your neighbour's drive has also sunk in exactly the same place but they have been deemed to not have complained too much or gone to the NHBC so got their one fixed, without hassle ( not my lovely neighbours fault)And don't get me started on the lies that are blatantly told by sales team, site management etc. My house type dropped in price 7 weeks after moving in by £15k. Was told basically "tough", told by site manager that the 2 inch gap at my garage door was needed for ventilation and that the drain with my rear garden was connected properly when it was actually completely unconnected.Worst experience ever!!

Arlene · 8 March 2024

★★★★★ 5/5

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Jenny from Cala Customer service…

Jenny from Cala Customer service Chitren & the entire team did a Outstanding service in addressing the snagging issues in my property.Your prompt attention to detail and dedication to resolving each snagging item efficiently and effectively have truly impressed me. From the moment I reported the issues, you took swift action to ensure that they were rectified promptly, leaving no room for dissatisfaction.Your professionalism and expertise were evident throughout the process. I am incredibly grateful for your hard work, diligence, and commitment to ensuring that my property meets the highest standards of quality and craftsmanship. Your attention to detail and willingness to go the extra mile have made a significant difference in my overall experience as a homeowner.Please accept my heartfelt thanks for your exceptional service. Your dedication to excellence is truly commendable.Thank you once again for your outstanding efforts. I will not hesitate to recommend your services to others in need of similar assistance.

Pradeep · 6 March 2024

★★★★★ 5/5

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Cala Finchampstead David Wilton & team

From day 1 on seeing our desired new home, David & Dianne at Cala Finchampstead have gone above and beyond with their customer service. We never ever felt pressure to buy, but there was no need the houses speak for themselves. Excellent quality homes with lovely touches that others do not include. We had a card and gifts waiting on the day we moved in, with a towel in the downstairs toilet and milk in the fridge along with a selection of tea bsgs and coffees with 2 nice Cala mugs. We often used to pop by and sit outside the house , one day we got out and peered into the lounge, we noticed some mould in the walls, probably due to being shut up and the rain. We wrote to David and had a swift reply saying not to worry the team will be instructed to look in and treat the areas. This they did without any hesitation. David then took it on himself to check regularly and give us mould updates on a weekly basis even naming himself Mould specialist 😂 This was so reassuring. After we moved in we were asked to report any snagging which has been attended too almost immediately and to be honest there were very few. Matt the site manager was tasked with getting the snags attended to and always got them chopped off the list with various professionals. We were lucky not to have many at all but a truly lovely guy that never made you feel a snag was un important. So over all Cala @ Finchampstead, Wokingham have been outstanding and with a new team member Sam, she has made a great addition to a wonderful sales team, all so professional and also lovely people. So David, Dianne, Matt and Sam thank you so much for making our move the best experience ever. 🙏

Nikki · 6 March 2024

★★★★★ 5/5

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Great customer service

Meg at Stepps was very welcoming and gave us all the answers to our questions. Very professional, friendly and understanding. Was a lovely experience.

Gail · 31 July 2024

★★★★★ 5/5

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Exceptional Customer Service from Vicky Snowden Cala Homes, Glasgow.

Exceptional Customer Service from Vicky Snowden at Cala Homes GlasgowI recently had the pleasure of experiencing an extraordinary level of customer service from Vicky Snowden, a dedicated member of the Cala Homes Customer Services Team in Glasgow. I felt compelled to share my outstanding experience, as Vicky consistently went above and beyond to ensure that our concerns were addressed with utmost care and professionalism.From the outset, Vicky demonstrated a remarkable commitment to customer satisfaction. We had identified several significant repairs that needed attention including, a roof repair, flooring and blind replacement and cistern fixes in the bathrooms. Vicky took charge in a manner that exceeded our expectations. Her proactive approach in organizing contractors and meticulously overseeing the execution of the work was truly commendable. My father has stage 4 terminal cancer and she worked around his health needs to make sure repairs were scheduled when convenient and completed quickly. What sets Vicky apart is her unwavering dedication to ensuring the highest standards of quality. She not only facilitated the necessary repairs but also went the extra mile to ensure that the end results met our satisfaction. Vicky's attention to detail, coupled with her excellent communication skills, made the entire process seamless and stress-free for us.Furthermore, it was evident that Vicky prioritizes the customer experience. She maintained open lines of communication throughout the entire process, keeping us informed at every stage. Her responsiveness and willingness to address any concerns promptly showcased a level of professionalism that is rarely encountered in the customer service industry!!!!In a world where exceptional customer service is often a rarity, Vicky Snowden at Cala Homes sets a benchmark that others should strive to achieve. I am genuinely impressed with her commitment to excellence, her proactive approach, and her genuine concern for customer satisfaction. It is clear that Vicky takes immense pride in her role and is an invaluable asset to the Cala Homes Customer Services Team.In conclusion, I would like to express my sincere gratitude to Vicky Snowden for providing a level of customer service that is truly second to none. Cala Homes should take pride in having such a dedicated and proficient professional in their team, as she has undoubtedly contributed to enhancing the overall experience of their customers. There’s no doubt the customer service received would encourage others to buy a Cala home, given the commitment to after sales care. Thank you. Arlene Smith Beatrice Meadows Development Lanfine DriveKirkintilloch

Arlene · 29 February 2024

★★★★★ 5/5

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Chloe made it a seamless process for us…

Chloe made it a seamless process for us and was very helpful when it came to our selections, ie. kitchen

Carrie · 1 October 2024

★★★★★ 5/5

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Best customer-focused sales experience

The sales team at Wintringham (Martin & Ryan) made the process of buying our first home easy and stress free. Martin showed so much care and understanding which went beyond my expectations of a sales person. We didn’t get that typical salesy experience, it felt more like we were interacting with a friend that had our best interest and not just a sales target. Even after completion, Martin’s support and attention to details has been outstanding. I’ll highly recommend the team ( Martin & Ryan) at Wintringham to anyone.

Chioma · 25 February 2024