Your Housing Group Warrington reviews

★★★★★ 1/5

Trustpilot

These people are inhuman they need to be investigated seriously they are killing people and ruining lives

Ok so to write a review I had to tick 1 star. They deserve no stars been with them over 20 years lots of repair problems main one being rising damp. Always a loop hole for them to hide behind totally affected my mental health over the years. It's an absolute disgrace they get away with everything even ombudsman there's just now way of winning with them. Recently done a damp course in my home knowing I have chronic illness and left it so bad I'm devastated. I had recently decorated and was so house proud! They promised to put it back the way it was an disappeared when they done the damp course. Left me with no wallpaper or skirting boards, a chest infection and depression. Also didn't tell me till after the work was done that I can't rewallpaper for 12months. I've always reported it had a solicitor twice but they still manage to get away with murder. I've tried every single strategy but nothing works they will do anything to ignore and make there tenants look bad before fixing the problems. Also they allow there contractors to treat residents however they please this can be very intimidating for women alone at home, I know this because when a complaint is made nothing is ever done except for discrimination to the resident.

Seza · 18 October 2021

★★★★★ 1/5

Trustpilot

Your housing are lucky I gave them…

Your housing are lucky I gave them a star. We have been tenants for nearly 4 years now and in that Time we have been paying for gas heating and hot water, but 7 months ago my wife discovered that we are also paying for hot water via an electric water heater which runs away with the electric, my wife contacted them concerning the matter and they were in denial over the problem but my wife is like dog with a bone and she would not back down until your housing accepted there were errors on there part, they are now going to have to reimburse half the flats that were fitted with damn water heater and charge the other half that were not converted and still only had the gas to heat both water and heating, they have said they are not going to charge the latter now but are still charging us for paying twice until they can decide how much to reimburse us, they are now saying it could take a further 60 days as they have never come across this situation before but they have had nearly 5 months already to sort it out. Getting past from pillar to post comes to mind, absolute rubbish your housing

Alan · 29 September 2021

★★★★★ 1/5

Google

Appealing service I reported an emergency repair a few days ago the repair cannot be dealt with until September

Abbi · 25 July 2025

★★★★★ 1/5

Trustpilot

Your housing very bad low ratings from…

Your housing very bad low ratings from Everyone dint fix my room black fungus all sorts very bad I have copd lung surgery s and tho s 2 put bit of plastic on window sill over wood it's out side room I pay council tax to breath black fungus mould frezzing room damp house won't replace gates or poles how can anyone get thos poles out of the ground them self not possible your responsibility we all pay rent bedroom taxs it's not right your's need to do work jobs proper look after Tenants no matter what it's only fair

Bruce · 11 August 2021

★★★★★ 1/5

Trustpilot

Fix 360 couldn't fix a cup of tea

If I could leave a minus number of stars I would. I've lived in my house for 4 years with nothing but trouble and aggrevation. Not just with Your housing group but also their contractors.They seem to be under the impression that I'm stupid with only a low double digit IQ,trust me when I say they are Very mistaken,they can't,won't or don't know their own tenancy agreement or even basics of the Landlords Act and Disability act. It's about time that these people were exposed for who and what they are.

Julie · 9 August 2021

★★★★★ 1/5

Trustpilot

At my wit's end.

Appointments missed with no contact or explanation, the home hub in my experience is totally ignored, at this moment I'm trying to get through on the phone but told there's a 45 minute wait really disgraceful service.

Alan · 23 December 2022

★★★★★ 1/5

Trustpilot

Because of my complaining YHG have…Banned replying to my emails

Because of my complaining YHG have referred me to Manchester Adult Services (Mental Health) They did this without my consent or knowledge. They have now said they have banned me from replying to my emails for 6 months. The large majority of the time they don't anyway. I wonder how long it will be before they look into banning me from comment here?

Marcus · 27 June 2023

★★★★★ 1/5

Google

I've been with your housing for 6 years always paid rent etc on time, recently had an emergency issue with my boiler leaking out of a multiple copper ubends to explain it could fill a pint glass in about 10 seconds, phoned multiple times for an engineer explaining we have two children 6 & 8 months old no heating because boiler was in service mode. Phoned at 1pm and never had a call out left all day and night with no heating water pissing down the wall just missing an electrical plug socket Quick to take your money but never will they rush to get the jobs fixed

Mike · 16 June 2021

★★★★★ 1/5

Google

They were beyond the worst housing association ive ever come across we lived in a house riddled with damp and problem after problem. It took them months or even 12 months to actually complete maintenance that needed doing but were great at cutting corners and doing botch maintenance also. We always paid our rent on time but the money we spent trying to make the house a home was riduclous as damp ruined all our brand new carpets and all our walls that were freshly decorated it was a joke i literally lived in the house that jack built. I recommend anyone to avoid.

Sarah · 16 June 2021

★★★★★ 1/5

Trustpilot

This Company Doesn't Care About Repairs.s

This company avoids repairs .We have had a leak which eventually ( after a long time ) was "fixed ". The fixing was one hours work , and when the Surveyor came to check on the work , he said it had been done incorrectly . Even the surveyor told us I am putting this in my report - but don't count on them coming back .They haven't .After numerous e mails to them - all responding the contractors will be in touch asap - still nothing .We are having to do the repairs ourselves .It speaks volumes that they don't respond to all these negative experiences on Truspilot .What a shame Truspilot don't rent out houses !!

Mitch · 13 June 2021

★★★★★ 1/5

Google

I live in a over 55s apartment and it has been a nightmare a member of your housing staff made it known to other residents that I have bipolar and my life has been made hell ever since and it seems there is nothing your housing can do or …

Michelle · 16 April 2024

★★★★★ 1/5

Trustpilot

There is no words I can say how bad they are …

I have never dealt with a housing association that is so bad that I have had my lot with them I have reported repairs that many times that they haven't done that I am now going to take them to court and sue them and I think the only way to deal with them is for the tenants to all come together and take action and get what is owed to all of us

Chris · 5 May 2022

★★★★★ 1/5

Trustpilot

Disgrace of a social housing group

Disgrace of a social housing group. My daughter moved in to one of their properties when she was 38weeks pregnant. You would not have let an animal move into it. Blood up the walls, used needles, old rusted radiators, doors hanging off. But after a lot of hard work we got it liveable and she has made it into a lovely home. This week though yet another problem. Water pouring from the boiler upstairs, soaking new flooring in lounge, ruined paintwork, soaked toys and furnishings. This happened on a Sunday. Numerous phonecslls to customer service agents who did not give a damn that she was sat with water pouring through ceiling, no heating or hot water and a baby under 1. Waited until Tuesday before anybody finally came. Could not fix it until Thursday. Supposed to have fixed it contractor leaves operation, put heating on and gues what no heating. Another phone call to report yet again she is now day 5 with no heating but yet again has to give 24 hours for someone to come out. Yet again tgey are not bothered that she has a baby and its freezing and still has no heating your housing and P H Jones contractors yiu are a disgrace

Andrea · 6 May 2021

★★★★★ 1/5

Trustpilot

Inconsistent. Unreliable. Embarrassment.

Replacing all active smoke alarms with non smoking signs instead in their replace.Fully well knowing being made aware time and time again that there are smokers smoking indoors and inside the “no smoking” areas / communal areas and grounds. Don’t fix jobs efficiently always the cheapest solution.Think it’s okay to provide bathrooms that aren’t waterproof , have no windows, temporary light fixtures and NO shower to be told after enquiring three times that, that is a bathroom suitable for 2021 standards up until 2033!So glad that I am getting my new house in a few years. Your Housing your a disgrace, get taken over or get sued.

Claude · 5 May 2021

★★★★★ 2/5

Trustpilot

not the best

I understand that the landlords have an obligation for the upkeep of the property however i would like to no why arent things like gates and door locks come under this legislation .surely it contributes to the security of the property .ie the lock is on the door that comes under upkeep and repair surely and the same can be said for gates which is obviously part of the property its disgusting that any issues with things like this are the tenants responsibility which includes repairs which have to be paid for by the tenant . Id like to no how people that are on benefits suppose to afford to pay for things like that to be fixed

Alison · 20 March 2021

★★★★★ 1/5

Trustpilot

Abusers allowed, disabilities shamed, no care.

Poor service. Customer services are polite, but very unhelpful.Houses in complete disrepair with "repairs" being barely patchwork.Brand new kitchen made in a very inconvenient way; I cannot use my appliances properly, or clean properly, due to this. Less than a year later it was not up to health and safety. Lots of damp. *Walls falling onto the floor*They don't show houses anymore (inc pre-pandemic) which makes me wonder if they're interviewing people, like I had to be, before offering them residence.Facilitating the abuse of disabled people.

Edward · 3 March 2021

★★★★★ 2/5

Trustpilot

YHG - no evidence of caring for tenants

I live next to neighbours whose homes are Your Housing Group owned and run. YHG has no conern for the properties or the tenants. Appalling condition of propoerties, jobsworthy attitudes, no follow-ups to problems, full of excuses. This and most housing associations should be abolished and a proper local council run association should do the work and be answerable to local communities. Government has decided that making a profit off of affordable local housing is best so that their greedy mates can get rich by squeezing tenants and reducing their duty of care.

Kevin · 26 January 2021

★★★★★ 1/5

Trustpilot

Latest issue is no heating or hot water…

Latest issue is no heating or hot water for 3 weeks that they keep saying 24hr emergency appointment. Still waiting even though young children and disabled persons living here , no offer of heaters just “ we have raised it with PH Jones to sort Other issues going back 24 months Broken windowFront and back door are warped and told would be replaced Hot water isn’t hot when running a bath Fences are rotten Most of the window seal leak and draughty Aqua board in shower room has an issue and tiles cracked and are dangerous And they send me letters when my kids outdoor toys are in the front garden !

Paul · 7 January 2021

★★★★★ 1/5

Google

in an emergency, I can't contact them for repairs for 3 days I can't use the bathroom, because my neighbor's water is breaking out in the bathtub and toilet! They sent a repairman who, after 5 minutes of pressurized knocking from the outside, said that he would not help any more and left, and me and the neighbor with the problem in the bathroom remained! to get through is a miracle!

Joanna · 16 June 2022

★★★★★ 1/5

Trustpilot

Well my bigest problem with Your…

Well my bigest problem with Your Housing group is when they first contacted me to offer me a property they explained to me they wanted to move someone in to the property as soon as possible their for they require alot of documents and character reference off a professional person in just 24 hours or they would move on to another potential tenant in my personal opinion this is rather unreasonable and cruelt and don't understand want the rush was all about I have been with other housing associations such as lrwell Valley who did required documents and character reference but not with a time limit of just 24 hour

Stay · 31 October 2020

★★★★★ 1/5

Trustpilot

4-6 week decant on shocking property is now ongoing 8 1/2 months

8 months and ongoing of 'work' (that doesn't appear to be getting done at all on regular inspection) for a house unfit for purpose, meanwhile myself and my even more sick mother have been dumped in a decant property with 2 less rooms, and in worse condition than the house deemed unfit for purpose we had to be decanted from. We have had to put up with electric meter and elctrical cutout issues, gas issues, safety and fire hazard issues, damp, repeated bpiler issues, ignored reports of several burglary attempts, filthy knickers lodged in radiators, broken window frames, birds in walls, for starters and an ever increasingly growing list ... IN THE DECANT PROPERTY!!! do yourself a favour if you read this and are looking for a new housing association... AVOID THIS ONE LIKE THE PLAGUE IT IS!!! we've taken things to solicitors twice! Had settlements TWICE!!! And the work and this poor excuse of a decant is STILL ONGOING.... 8 MONTHS AFTER THE 4-6 WEEKS QUOTED TO US!!! YOURHOUSINGGROUP IS A HUGE JOKE!!!a housing manager admitted to me they bought up too much property and now can't manage it, so people like us suffer.Meanwhile they keep promoting '£55 million in improvement to the kitchens and bathrooms of their houses' ...BULLThey keep fighting and arguing over fixing ours which needs it, was actually agreed upon in a court settlement ... AND THEY STILL HAVENT DONE THE WORK.. they aren't spending money on jack... it's all lies.

Michael · 28 September 2020

★★★★★ 1/5

Google

My granddaughter has been left with a 4yr old child with a heart condition and waiting for surgery 9 weeks without heating and wallpaper peeling from the walls. The only response she has had is to be told that the parts for the boiler are on order and that every house has black mould It says it all really. An absolute disgrace to treat tenants in such a way. Should be ashamed to show no compassion or concern for the welfare of tenants.

Brendan · 16 June 2020

★★★★★ 1/5

Google

How this company are registered to be allowed to rent houses is beyond me. The house they have moved my daughter into had electrics that where unsafe and would have gone on fire had she moved in and plugged anything in. The walls where covered in blood from drug addicts that had been there, which we had to clean before it could be painted. Obviously the contractors they use to do the electrics are cowboys because they deemed it safe. British gas came out and the electrics had been tampered with and live wires exposed. This housing group did not give a dam and the staff are rude and rogant and are not interested in anything you say and do not have the knowledge of how dangerous faulty electrics are and blood from drug addicts . Your housing you are a disgrace

Andrea · 16 June 2020

★★★★★ 3/5

Google

Terrible treatment, I am a pensioner had to repair my own roof Had to pay for I eternal shutters, the over 30 yr old wooden windows are quarter of inch double glazed Survey came out said 5 more years before they doing them New residents get new doors , I been 10 yrs here nothing Pensioner in this close they don't care , I wish someone in authority would have the decency To call me or visit not a young girl surveyer. My living room ceilng had 2 holes in they put a bucket in attic And it was report6 Oct 6th they said Nov 18 to fix it and it rained that much I had to protect my contents It was there roof I had to repair myself

Eddie · 16 June 2020