Your Housing Group reviews

★★★★★ 2/5

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AVOID - VOID CLEARANCE OPERATIVE

VOID CLEARANCE OPERATIVE - Very short lived in employment with YHG. Expected to deliver high standards of cleanliness in properties that require other maintenance. Example: Mold is not to be cleaned it's to be treated, expected to remove high volumes of sharps without correct PPE, properties are a disgrace and expected to become a show house within 4 hours with a 5 ltr drum of bleach. Complaints over marks on walls when really needs painting. Good, trained and knowledgeable cleaning staff are difficult to find. YHG Clearance operative role is just a blame game for there properties being at a poor standard hence why they can't keep staff.

Jason · 24 July 2025

★★★★★ 1/5

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Shocking forced into taking the flat in…

Shocking forced into taking the flat in March of last year or I would of been homeless were do I start a team should of gone on I think void team to clean and remove items old fridge freezer left with food and ling back hairs in fire doors not fitted right front door fitted without restriction to stop it banging plastic trunking hanging from the ceilings held with a screw underneath asbestos report asked for this year in April penny pitchers sent out somebody to take samples etc without protection window cleaner turns up once or twice a year but we pay every month hydro clean none existent from October last year lift constantly breaking down with elderly people in the building poor entterance for ambulance to get upstairs my 90 year old nieghbour got stuck in the lift on a few occasions I've booked jobs in multiple times and they have young kids working from home Jan the supervisor who does the contract none contactable manager is like okay pocas now you see me now you don't roofs and gutters left discusting had an appointment today for them to come and do repair yet again a call late afternoon to say rearranged to the 24th YOUR HOUSING POOR DISCUSTING DONT CARE IM TAKING YOU TO COURT NOW OTTOBURN HOUSE MONTON how you can get away with this I will never no please do not get a property from these money grabbers penny pitchers SOLICITORS NOW THEY HAD CHANCES AND NOT DONE WORK YET AGAIN IM HURT FUMING PUSHED ASIDE

Paul · 14 July 2026

★★★★★ 5/5

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i don't know where these ratings are…

i don't know where these ratings are coming from i lived in the ribbleton flats with these and i had the best experience living in there i had no problems all was good manager excellent even the cleaner was nice they both even tried to find me a job. but i wanted to be back in blackpool so i had to move if i could get a place with these again i would move in again but this time just a flat not bedsits or studios but they don't have property in blackpool or st,annes anyway those reviews that give less than 5 stars are not happy in life full stop.

Sean · 30 June 2026

★★★★★ 2/5

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Every one in my neighbourhood has had…

Every one in my neighbourhood has had new kitchens and bathrooms I've had to repair my kitchen work tops and cabinet doors with vinyl coverings from the day I moved in has my kitchen worktops had burn marks doors hanging off and chunks missing out the doors. When I call no one wants to know. I've recently called about electrical problems the bathroom lights which doesn't work they hung up twice

Robert · 28 August 2026

★★★★★ 1/5

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Kills me to leave even 1 star these…

Kills me to leave even 1 star these donkeys taking money off hard working people. I could write a book about these fraudsters but the latest is gutter cleaning. Had to have the day off work WHY I don't know for the gutters to be cleaned. I have a loud door bell and a video camera placed above my door. At 11am I got a text message to say the job had been completed. They had not been near. After waiting 2 hrs for the phone to be answered by the way I did the call back thing no ne called back. I eventualy got through said I would be passed to the repair team. Instead they put me back in the queue another 45 mins to speak to someone. Repeated all again a lady called Gail. She said she'd get back to me. Eventualy she did but I couldn't hear her so she left a message saying they had been and took a picture of my door as no one was in FAT LIES. They said they couldn't do the job as they need special equipment. Never heard this before. Special equipment to clean gutters and please surely you would no this before you came out to do your job. Just lies and more lies excuses for the fact YO DID NOT COME. So a day off work lost a day's pay and nothing but lies from the good for nothing so called proffesional 360 group. I'm a actually on the phone now waiting for it to be answered 57 mins upto now no one can be bothered to pick up. I just wish they would do one and let a company that can actualy help people take over.

Gillian · 22 June 2026

★★★★★ 5/5

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After negative reviews I have found a gem !

It kills me to say anything positive about Your Housing (see previous reviews ) but something rather miraculous has happened. I have come across a lady in the leasehold department who is wonderful! Her name is Celia and she is by turns responsive, honest, helpful and knowledgeable. Emails and calls are returned same day and even same hour sometimes, her advice is sound, and I hope to God she sticks around long enough to take over as Chief Exec.. Bravo Celia, I wish there were more like you!!

JimBob · 11 June 2026

★★★★★ 1/5

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I recently moved into a flat owned by…

I recently moved into a flat owned by your housing, after spending a week decorating it all and getting new furniture, the upstairs neighbour had a leak which resulted in my flat being flooded with the celling collapse. all my belongings are still in the property and ruined! And trying to get hold of someone from your housing is hard work and when you do get a response it’s through text messages and not phone calls! They are so unprofessional! The person I’m dealing with and getting nowhere is Emily.

Jessica · 9 June 2026

★★★★★ 1/5

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I have repeatedly asked for repair…

I have repeatedly asked them to repair the dangerous flagstones through this property. Talk and promises is I get. 3.5 years later, I tripped and fell, fortunately for me I fell onto the grass and besides a twisted ankle was okay. Yesterday my wife fell and landed on her face smashing a tooth and severely cutting her lip, hurting her wrist and chin! This is their idea of duty of care for the elderly.

Robert · 17 July 2026

★★★★★ 1/5

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Reported a repair on my electrcs as the…

Reported a repair on my electrcs as the RCD kept tripping, electrician turned up, tested the cooker, sairt the cooker was faulty. I rarely use it so said 'It might be the cooker wire, as I had recently pulled out the cooker to clean behind it'. "No, he said, it isn't that". I asked him to check, "no point, definitely the cooker. I took him at his word, bought a new cookjer at £400+. Cooker came, I pulled out the old 'broken' cooker and found the wire had split, causing the trip. The incompetent engineer cost me £400+.

Steve · 2 June 2026

★★★★★ 1/5

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Absolutely dreadful

Absolutely dreadful. Only been a tenant for 6 months, haven’t been able to decorate or move in but I’m still having to pay rent. It’s absolutely ridiculous. I’ve had 4 inspectors now, all saying what the problems are perfectly. However when it gets to being fixed nothing gets done or it’s a half arsed job and needs re doing within the week. I got “signed off” from my complaint, so wrote another as nothing from my first complaint got fixed. They sent another inspector who agreed that nothing got fixed and honestly he was mad himself as he also inspected the property before.

Caitlin · 15 April 2026

★★★★★ 1/5

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Fenney is the female Joe Anderson so corrupt Conflicts of interest and Bullying.

This corporation is so corrupt. They nearly pushed my girlfriend, who is ill, to end her life. She lost everything, but not her dignity. She has a Handicapped son who has the mental age of a child and is gay. And they let an old neighbour bully, harass and lie about my girlfriend and son until she snapped. This neighbour worked for them voluntarily, and every other neighbour in the street had a party when she passed. She bullied everyone. Even the old vicar of the church was terrified of her. Just because a woman or a man is a pensioner does not give them the right to break the law. I still go into the street and have a cuppa with a neighbour that I will not name. Baxter said she hated my girlfriend as soon as she moved in. When my girlfriend's Mum was alive, and they went to view the house, a woman with a shopping trolley said to my girlfriend and her Ma. You need to watch her in number 13; she is not a nice woman. To this day now my GF always regrets taking the property. She spent thousands on that house. Memories of her late Mum and her Son and us all having a laugh with one of the neighbours when a rat went into her kitchen, and I had to trap it. It was so funny. She did the Garden up like a palace and loved her cats. She has never been the same since she lost her Mum and her home, and is in and out of the hospital with respiratory failure and depression. She hates injustice tho and understands the law. A member of staff tried to gag her over what went on, and the solicitor they wasted money on knew she knew the law. The judge in a civil case was terrified of her cause; she knew the law. They wasted about 15k of your money on vexatious civil claims that went nowhere. No Judge signed the order; it was null and void. This unit was an ex-magistrate and was harassing me and my Sister, who works in a better job than this housing officer and is on more money than this fat sow. We were being harassed and questioned by this big gobbed f@t unit, called Fenney, in a criminal court, trying to intimidate us, thinking my GF had nobody, so we had to give sworn witness statements to help her over this for a criminal case that is now being looked at again, as this old tw@t neighbour lied. Fenney also tried to intimidate me by getting a lad bigger than me when I had to get her furniture out. I am 6ft 4. It did not work, you f@t old nasty ugly Sow. I wonder how much they paid for the bouncer to try and intimidate me? My Sister is doing SAR requests for my GF to find out who the thugs are. And my GF will get justice. All of her data was breached by these b@strds as well. Baxter lied and said her daughter had terminal cancer. Her Children left her when they were 9 and 14, as they hated her; they went to live with their stepfather, so what does that tell you about this dead, nasty animal-abusing satanist? Think for yourselves, we refuse to be silenced. No weapon formed against us shall prosper. My Mum is 93, coming to the end of her life, but she was going to tell Baxter to leave her alone in 2019. She is an ox, my Mum. I understand now what my GF went through when her mum was only 65 when she passed. Baxter was terrified of my Mum. This one who was doing witness intimidation is the type that thinks other people's money can get her out of the trouble she is in. Your turn soon to be cross examined. My Sis is not going to risk her pension and rep for some ladder pulling bully. Fenney is the type that thinks having other people's money equates to her getting her own way, The truth is always free.

Jojoblogs · 6 November 2025

★★★★★ 1/5

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My daughter moved into her property…

My daughter moved into her property last year with her then 7 year old daughter who has ADD and Autism, also my daughter has delayed learning difficulties. They had settled in having spent money getting new carpets throughout and decorating the whole flat. She has a support worker in place and all was going well till November last year after a new neighbour moved in June time. From November onwards they shouted abuse about my daughter’s and granddaughter’s disabilities and obscene hand gestures all because my granddaughter looks out the window, in the end we at to get the local police involved. Then to make things worse a friend of theirs moved in below my daughter now she’s had it from them too. We have tried to report this several times to our local housing officer but to no avail. My granddaughter looks every time they got out to see if the neighbour is smoking on her step and won’t go until she goes in. They both now do not feel safe there and want to move which is a shame because she love’s her flat but not the area.

CG · 26 February 2026

★★★★★ 1/5

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13 years living in their supposed…

13 years living in their supposed housing. Absolutely disgusting service. Lining their pockets with hard earned wages. Nobody gives a damn. Repairs not done. Hosing officers don't give a damn. Should be held accountable. Living in damp black mould conditions. They will also do their up most to inhabit the worst tenants around you. I've had it all. Drud dealers. ASB. Need to get out while you can.

Baridol · 28 May 2026

★★★★★ 1/5

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Absolute joke

Been living in one of their properties for over 8 years and now they started doing shared areas inspections 😂 They removed everyones door mats because it's a "fire hazard" according to them, threatening they will take peoples' prams BUT they are not bothered about the front entrance being broken for 6 years, homeless sleeping in shared areas occasionally, certain tenants smoke indoors and stink the place out, no window cleaner service, our windows are filthy, car park is frequent meet up spot for drug dealers, garages are used to store gardening equipment which is a real fire hazard!!! Really? Get it right!! Your reviews are horrible for a reason. Sort it out. Bullies!!!

Saxon · 18 February 2026

★★★★★ 1/5

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Utterly disgusting staff at Ryfields Village

This morning I reported to Lee the so called handyman who's a total waste of time and the receptionist about outside workes building a scaffolding and while doing so throwing the scaffolding on flowers beds and also the broke a garden light post. Even worse the guys were walking all over the flowers beds and crushing the plants with no care in the world. Asked them politely to be careful, but they didn't care and carried on doing it. Third time reported to the receptionist and asked to speak to the centre manager. Lyin told me that I could speak to her and there's no need to speak to the manager. I told her I wanted to speak to Jenny and not her. She took it very badly and started shouting at me telling me who the he'll I think I was, just because I live there? Jenny came out with her boring look like saying "What now?"and saying, we are dealing with it. I asked how since it has been two hours from the first report? She replied very annoyingly and with a smirk on her face by saying, we are dealing with it. Then Lyin said once again, you only live here, like saying you are nobody and we are in charge in here. Jenny the manager just stud there without saying nothing. I told both that I would report them, and Lyin then said. "Yeah, get me sack if you can" I then reminded her that me living in Ryfields pays her wages and to be very careful with her words. Now. The problem here, is that a receptionist thinks, or even better believe to be a manager. The centre manager is just useless with a very bad attitude, and thinks she's our boss and she's very dismissive and rude. Now. Enough is enough. I don't know what they think of us residence? but if they think they can look down on me and speak to me like that, they're very well mistaken. A receptionist who speaks like that to a private resident, should be fired for gross misconduct. And a Manager who allows all this to happen should be at least be reprimanded and be given a proper training, and if not fired too.

Giorgio · 18 September 2025

★★★★★ 5/5

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My Forever Home

After being a pvt tennant for 18 years (owner was selling) I was given a bungalow by YHG. Before I moved in they did quite a bit of work to the place - yes I had to paint it myself and put down flooring (a big expense) but at least I can call this my "forever home" Iv been here coming up 2 months and any repairs reported they did within 2 weeks. A BIG thank you to the Office Staff - they've been wonderful in helping me with Council Tax / Housing Benefit issues

Penny · 24 September 2026

★★★★★ 1/5

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Awful

YYour housing make claims like we sent a worker and you were not in but when I rang the worker he said henhad never been my address as your housing will never admit their mistakes they double down on stupid so I am going to send them the full day of camera footage and the phone call from the worker they claim had tried to call, awful they were OK back in apx 2011, they do have at least one good manager Dave Lovatt

Drbadass · 27 January 2026

★★★★★ 1/5

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I have been living with antisocial…

I have been living with antisocial behaviour and fly tipping for 10 months and after a a verbal warning, 2 written warnings, a face to face meeting, a pre court letter for an injunction, environmental health noise pollution officer sending a warning letter, putting equipment in for noise levels and still its continued. This goes on from 8pm til 7,8,9 in the morning. Its effected my son and effected me. The police dont do anythin either. Theres also been a numerous police visits for kicking off with a numerous of lads and still social services dont do anything either. I had reported to UCAN, the local MP, Citizens advice who all told Me to report it to the people i had already spoken to. No one should have to live with this. Your housing sends out a brochure every year and states it deals with 97% of cases and its risen by 33% i must be the 3% it failed. In result of this lack of involvement i am moving out and it cant come soon enough. I feel sorry for the next tenant that moves in. No respect for anyone.

Leanne · 23 January 2026

★★★★★ 1/5

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Given an option I wouldn’t even give…

Given an option I wouldn’t even give this company one star!! Absolutely sick of the continuous lies I get told from YHG. If I had an option I’d never have them as my housing association. They are notoriously hard to get hold of. The wait on calling them is around 20 mins (if ur lucky and that includes the emergency at weekends)! that’s if you don’t get cut off beforehand. I have taken to Facebook messaging them now because my blood pressure can’t cope with the waiting plus it’s all in black and white. I had my front garden fencing measured up last year. They finally arrived 7 months later with no measurements so I basically got what was at the timber merchants. I now have fencing where I’ve had to wedge stones in to 2 panels place because they aren’t big enough and fall out. I have no new gate because of said measurements “gone missing” so they bodged the old one back in to place (I don’t even have the energy to fight for a new one when all I’ll get is fobbed off. I had bathroom mould reported early 2023 and no one has come to look at it let alone sort it as it’s an “awkward job” and the roof would need work apparently! I have had a burst water pipe in my front garden for around 8 weeks now. Someone was sent to fix it last Tuesday and they said they’d be back at the end of the week to check on it! They obviously didn’t because they’d have seen it’s worse now than it was before. The sheer amount of water being lost & wasted is truly awful. I’ve had the supervisor for the area tell me twice now that someone would be out at a certain time and surprise surprise NOTHING! I’m sick to the back teeth of this company & their lies. Call yourselves landlords, you just want money and don’t give a toss about your tenants.

Helena · 12 June 2024

★★★★★ 1/5

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These are an absolute disgrace

These are an absolute disgrace. I’ve had an anti social neighbour for five years above me I’ve complained none stop and they advised I should pay for sound proofing. Then gave me a noise app that was utter crap. Useless. I’ve no bedroom as it’s in the living room. I go to my doctors for sleeping pills. When I complain to him upstairs he floods my flat. 16 weeks of flooding until the bathroom ceiling came crashing down. They reluctantly gave me pennies for all the damage. They’ve had to come out and fix the intercom five times last year because he tags it out if I buzz his door at 4am to turn the radio chat shows down. This has caused me terrible stress even suicidal thoughts

Vanessa · 8 January 2026

★★★★★ 5/5

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A lovely man called Jason came out did…

A lovely man called Jason came out did a excellent job was kind made me feel comfortable chatted to me just 100 percent credit to your housing for sending the best person to my house good luck with ur wedding jas a big up to Jordan in the call center aswell lovely and kind all good today thank u ❤️❤️

Betsy · 12 June 2026

★★★★★ 1/5

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On my housing records it states I…

On my housing records it states I offered to buy my own kitchen sink unit,this is an absolute lie, they tried to charge me for it.Also had a gang try to chop trees down illegally and bring all the waste through my rented so called home,left me with no bathroom fan dripping stagnant water for more than ten years, causing constant health issues and finally losing my hair,do they hate their own tenants, feels like it looks like it too.

Patricia · 13 August 2026

★★★★★ 1/5

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There is a continuous banging whirring…

There is a continuous banging whirring noise in my mo ther in law flat which has been going on and off for last 12 months. When they last came out 4 different times they tried to say it was all in her head !!!! We actually recorded it to prove it wasn't. After being told numerous times there was nothing wrong they finally fixed it. Then yesterday it started again worse than ever ,again we have vidioed and recored it. We rang up to be told someone coming out urgently!!! Still waiting 24 hours later ,she is almost 91 just out of hospital where she been seriously ill and had to listen to this all day and night it's like torture. Also may I had she had water coming down her living room wall approx 4 weeks ago into her plug socket, again it was urgent again took 3 days to come out saying the electric might trip !! What good is that to a 90year old frail woman who lives alone? Absolutely disgusting how you are treating the elderly fast enough to take the rent and maintenance money but do no maintenance. Would you put your mother through this ??? Doubt it very much. Shame on you the management.

Jacque · 19 February 2024

★★★★★ 1/5

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Evil Housing Association

Geniunely frustrating company to deal with. They can't seem to wrap their head around the idea of someone working a 9-5 job and demand you talk to their 9-5 offices regarding any kind of issue. Their systems are always down and they consistently increase rent crying about "oooo hard times for us corporate entities too ;C" despite their yearly statements always boasting multi-million net incomes and a "finacially robust" business.I desperately want to move out but whenever I start to earn enough to start saving YHG isn't too far behind with another rent increase. Every schmuck with internet access can see your annual reports where you gush over "increased profits largely due to rent increase" to investors, it's sickening.YHG is living proof that ombdusmans and watchdogs in the renting sector have failed, and YHG is more than happy to exploit the gap in regulation to squeeze as much profit out of it's struggling tenants as legally possible.There is a special place in hell reserved for the suits at YHG, how people like that sleep at night is beyond me.

Wild · 28 November 2023