Your Housing Group Warrington reviews

★★★★★ 1/5

Trustpilot

Awful

YYour housing make claims like we sent a worker and you were not in but when I rang the worker he said henhad never been my address as your housing will never admit their mistakes they double down on stupid so I am going to send them the full day of camera footage and the phone call from the worker they claim had tried to call, awful they were OK back in apx 2011, they do have at least one good manager Dave Lovatt

Drbadass · 27 January 2026

★★★★★ 1/5

Trustpilot

I have been living with antisocial…

I have been living with antisocial behaviour and fly tipping for 10 months and after a a verbal warning, 2 written warnings, a face to face meeting, a pre court letter for an injunction, environmental health noise pollution officer sending a warning letter, putting equipment in for noise levels and still its continued. This goes on from 8pm til 7,8,9 in the morning. Its effected my son and effected me. The police dont do anythin either. Theres also been a numerous police visits for kicking off with a numerous of lads and still social services dont do anything either. I had reported to UCAN, the local MP, Citizens advice who all told Me to report it to the people i had already spoken to. No one should have to live with this. Your housing sends out a brochure every year and states it deals with 97% of cases and its risen by 33% i must be the 3% it failed. In result of this lack of involvement i am moving out and it cant come soon enough. I feel sorry for the next tenant that moves in. No respect for anyone.

Leanne · 23 January 2026

★★★★★ 1/5

Trustpilot

Given an option I wouldn’t even give…

Given an option I wouldn’t even give this company one star!! Absolutely sick of the continuous lies I get told from YHG. If I had an option I’d never have them as my housing association. They are notoriously hard to get hold of. The wait on calling them is around 20 mins (if ur lucky and that includes the emergency at weekends)! that’s if you don’t get cut off beforehand. I have taken to Facebook messaging them now because my blood pressure can’t cope with the waiting plus it’s all in black and white. I had my front garden fencing measured up last year. They finally arrived 7 months later with no measurements so I basically got what was at the timber merchants. I now have fencing where I’ve had to wedge stones in to 2 panels place because they aren’t big enough and fall out. I have no new gate because of said measurements “gone missing” so they bodged the old one back in to place (I don’t even have the energy to fight for a new one when all I’ll get is fobbed off. I had bathroom mould reported early 2023 and no one has come to look at it let alone sort it as it’s an “awkward job” and the roof would need work apparently! I have had a burst water pipe in my front garden for around 8 weeks now. Someone was sent to fix it last Tuesday and they said they’d be back at the end of the week to check on it! They obviously didn’t because they’d have seen it’s worse now than it was before. The sheer amount of water being lost & wasted is truly awful. I’ve had the supervisor for the area tell me twice now that someone would be out at a certain time and surprise surprise NOTHING! I’m sick to the back teeth of this company & their lies. Call yourselves landlords, you just want money and don’t give a toss about your tenants.

Helena · 12 June 2024

★★★★★ 1/5

Trustpilot

These are an absolute disgrace

These are an absolute disgrace. I’ve had an anti social neighbour for five years above me I’ve complained none stop and they advised I should pay for sound proofing. Then gave me a noise app that was utter crap. Useless. I’ve no bedroom as it’s in the living room. I go to my doctors for sleeping pills. When I complain to him upstairs he floods my flat. 16 weeks of flooding until the bathroom ceiling came crashing down. They reluctantly gave me pennies for all the damage. They’ve had to come out and fix the intercom five times last year because he tags it out if I buzz his door at 4am to turn the radio chat shows down. This has caused me terrible stress even suicidal thoughts They don’t give a shit about the tenants and the nutters and anti social tenants are given priority over us because of their mental health. But what about mine? I have developed heart disease in the past two years. I’ve also had plastic surgeries for a devastating illness and can’t recover properly. Almost six years of this annd your housing are a disgrace I wish I’d never gone with them. They’re now advising me to move out instead! It’s with a solicitor now as I’ve had enough. I’m seriously ill.

Vanessa · 5 January 2026

★★★★★ 5/5

Trustpilot

A lovely man called Jason came out did…

A lovely man called Jason came out did a excellent job was kind made me feel comfortable chatted to me just 100 percent credit to your housing for sending the best person to my house good luck with ur wedding jas a big up to Jordan in the call center aswell lovely and kind all good today thank u ❤️❤️

Betsy · 12 June 2026

★★★★★ 1/5

Trustpilot

On my housing records it states I…

On my housing records it states I offered to buy my own kitchen sink unit,this is an absolute lie, they tried to charge me for it.Also had a gang try to chop trees down illegally and bring all the waste through my rented so called home,left me with no bathroom fan dripping stagnant water for more than ten years, causing constant health issues and finally losing my hair,do they hate their own tenants, feels like it looks like it too.

Patricia · 13 August 2026

★★★★★ 1/5

Trustpilot

There is a continuous banging whirring…

There is a continuous banging whirring noise in my mo ther in law flat which has been going on and off for last 12 months. When they last came out 4 different times they tried to say it was all in her head !!!! We actually recorded it to prove it wasn't. After being told numerous times there was nothing wrong they finally fixed it. Then yesterday it started again worse than ever ,again we have vidioed and recored it. We rang up to be told someone coming out urgently!!! Still waiting 24 hours later ,she is almost 91 just out of hospital where she been seriously ill and had to listen to this all day and night it's like torture. Also may I had she had water coming down her living room wall approx 4 weeks ago into her plug socket, again it was urgent again took 3 days to come out saying the electric might trip !! What good is that to a 90year old frail woman who lives alone? Absolutely disgusting how you are treating the elderly fast enough to take the rent and maintenance money but do no maintenance. Would you put your mother through this ??? Doubt it very much. Shame on you the management.

Jacque · 19 February 2024

★★★★★ 1/5

Trustpilot

Evil Housing Association

Geniunely frustrating company to deal with. They can't seem to wrap their head around the idea of someone working a 9-5 job and demand you talk to their 9-5 offices regarding any kind of issue. Their systems are always down and they consistently increase rent crying about "oooo hard times for us corporate entities too ;C" despite their yearly statements always boasting multi-million net incomes and a "finacially robust" business.I desperately want to move out but whenever I start to earn enough to start saving YHG isn't too far behind with another rent increase. Every schmuck with internet access can see your annual reports where you gush over "increased profits largely due to rent increase" to investors, it's sickening.YHG is living proof that ombdusmans and watchdogs in the renting sector have failed, and YHG is more than happy to exploit the gap in regulation to squeeze as much profit out of it's struggling tenants as legally possible.There is a special place in hell reserved for the suits at YHG, how people like that sleep at night is beyond me.

Wild · 28 November 2023

★★★★★ 1/5

Trustpilot

There is damp and mould I am contacting…

There is damp and mould I am contacting them since May 2023 and now it’s November and still no job been done. Again they give me appointments for December and another appointment for February 2024 🤦🏻‍♂️ I am sick of them I can’t live in bedroom because of damp I have been sleeping in living room for last 2 weeksThey keep send someone and they come have a look and say ok we will be back and never come back Now I have complained to council and on there website many times

Zana · 15 November 2023

★★★★★ 1/5

Trustpilot

Your housing is a complete shambles…

Your housing is a complete shambles been in a house 9 years with the same cold damp mould roof leaking bay window pissing through and still not fixed had solicitors onto them at one point they said had fixed all the problems have they hell noone ever phones you back or anything job don't get done or they say they have fixed the job but 2 week later its back to square one avoid at all costs joke of a company won't even move us out me and my kids r ill all the time aswell this has been going on since moved in 9 years again and its still the same lmao iv been waiting for the complaints to contact me lmao iv phoned them all this week an noone is answering my calls again also housing offer ignore my call an text and been waiting gover a year for manager phone me when I phone to chase it up get told all they can do is send email to such a person an all that rubbish an noone ever grta bk to me I want out this shit hole house asap been asking housing officer for months an noone wants to help this bay window is pissing through still needs a new roof multi leaks everywhere even lad has said needs new roof an guess what iv been told this morning when I called fix 360 they are coming out on 18th to put scaffolding bk up and co.ing out on 30th to patch the leaks up again lmao 🤣 so on other words no roof and we are still gunna have it leaking noone this shit 9 years an still won't do a proper job so to everyone DO NOT GO WITH YOUR HOUSING GROUP U WILL REGRET IT SHIT COMPANY

MRS · 3 October 2025

★★★★★ 1/5

Trustpilot

Absolutely nightmare to get any job…

Absolutely nightmare to get any job done with these people. They miss appointments without warning and when they bother to show up, they leave without logging any updates, so you have no clue what’s been done, no matter how many times you chase them up. The customer service is even worse, they lie, waste your time, and will postpone the simplest task for months unless you escalate and complain repeatedly. It’s a broken, careless system run by people who clearly don’t give a f. Do yourself a favour a hire a private contractor and then pass the bill to your housing.

Eva · 2 October 2025

★★★★★ 1/5

Trustpilot

Totally useless

Totally useless, live in a shared ownership property. Needed roofv epair they tell me rood is wholly my responsibility, insurance won't pay as it'd due to wear and tear. Neighbour rings them today with roof problem, all logged and repair to be done free of charge by Your Housing. What goes on here?

Lesley · 8 May 2026

★★★★★ 1/5

Trustpilot

Do not book with this accommodation

Do not book with this accommodation, worst apartment I've ever been on my vacation. I paid €1500 for 12 days that were hell! There is no air conditioning, it is impossible to sleep in a house that is hotter than outside. There was no cable to watch TV, the fridge freezes all the food, the washing machine does not work, the apartment does not have enough kitchen utensils, when I arrived it was dirty to the point that I had to take the sheets off the bed that looked like they had never been washed, so like the pillows, they put a roll of toilet paper for 12 days, two bath towels, completely dirty apartment with dirty walls of dead mosquitoes with blood. All in all, for the price I paid, it's not worth it at all. Don't book with this accommodation, it's living a vacation from hell.

Beatriz · 22 August 2023

★★★★★ 1/5

Trustpilot

ASB Warning

Issued a warning by Sue Fenney when we own our house. The warning was issued for apparently threatening a neighbour. No threats were made, they were approached to ask them to turn their music down at 21:45 in an evening, given the fact they had a DJ in their garden & we’re celebrating the tenants birthday. Please familiarise yourself with the definition of a threat. I’m currently awaiting contact from a director having just spoken to another director at YHG. They appear not to care, they conduct no inspections, people are running businesses from their driveway, commercial vehicles parked up, discarded washing machines left to rust on driveways, yet YHG just want to try to issue warnings without conducting any investigations.

Neil · 8 August 2025

★★★★★ 1/5

Trustpilot

If i could give 0 stars i would!!

If i could give 0 stars i would!!3 complaints made none acted on and even 1 i was made to feel guilty about by a manager so i retracted it!These made myself and my disabled children homeless (no fault of my own) and offered no temporary accommodation, was “promised” and “assured” a property would be available for us to move into after 2 weeks it’s been a month we are still homeless!!All they say is they’re having meetings and contacting legal teams this is by far the worst housing association i have ever dealt with and the employees are terrible my 5 year old could do a better job!!I’ve even had the local MP involved.In my opinion if you can avoid this housing group then do it! Unfortunately I cannot as my children need a home.I wouldn’t even be homeless if the housing officer had done her job back in November!!!

Klare · 26 March 2023

★★★★★ 1/5

Trustpilot

Avoid Your Housing Group at all costs

I bought a new-build house from Your Housing Group in September. At the time of sale, there was litter in the house left over by builders, cracks in various sinks and no grass in the garden (amongst 180+ other defects according to a snag report). We're nearly in March and nearly all of these issues have not been resolved.Your Housing Group have blamed this on the construction company they used - Lane End. Whilst Lane End have been impressively inept, Your Housing Group have also got to share the blame for choosing such a company to build their houses.Customer service has been neglectful at best and deceitful at worst. Many issues they have 'resolved' need resolving again due to the continued lack of professionalism and care carried out.My neighbours are all having the same issues with housing defects and a lack of response both companies. It got so bad that a meeting was scheduled between Lane End, Your Housing Group and the residents of my estate. Promises were made regarding better communication and a commitment to fixing our issues. It's been predictably silent since then.The icing on the cake has been the rent increase just months into my tenancy. There's been no attempt to address our issues and now they're asking for more money. Avoid Your Housing Group at all costs.

Jake · 28 February 2023

★★★★★ 1/5

Trustpilot

If I could give these people zero stars…

If I could give these people zero stars I would! Every single issue we have had in our court...a tree branch bashing the roof in....a bike shed falling down from the weight of ivy....and a great many more! All have been ignored (with regular complaints from a number of tenants)for multiple years until long after they have become dangerous! The tree branch ripped off the TV aerial taking roof tiles with it and crashing to the ground narrowly missing my neighbour carrying a baby! It still took over a year to have the rest removed. I now have another issue with my roof. I reported it leaking back in September! A guy came to check it and said the whole of the back needs taking out and redoing. The scaffolding has been up since 13th of January and nobody has been to fix it! Or been in touch with any information! And when I try to call them it's a minimum 45 minute wait to speak to anyone! The mould patch has doubled in size and I have now got a bad chest and need to use a puffer every day! And the customer care people care not a jot!UPDATE....Have had a reply to give more details (thanks Danielle) but I do not want to leave personal details on here so how on earth will I get this leak fixed?UPDATE 2 Thursday 9th Feb I had a bit of time to try to get through to the call centre today. After waiting on hold for about 20 mins a recorded message asked if I would like a call back so I booked it. Got the call from Charlotte at 5 pm who put me on hold for yet another 20mins then promptly hung up on me!! I could not be more disgusted with this company. UPDATE 3. I can't even get on their website because they aren't even sending out the confirmation emails...tried numerous times and still no link! Will be contacting CAB for legal adviceUpdate 10.02.23. Have finally spoken to Charlotte, who did apologise for yesterday and says she will have more information for me by Monday....we'll see.

Nom · 10 February 2023

★★★★★ 1/5

Trustpilot

Powerless against YHG's apathy and unavailability

I want to discuss important issues about my tenancy. The phone option says the office is closed due to 'system maintenance'. No indication of when it might be open. There is no part of the website about this. The tenancy handbook is not available online - it just says 'error' when I try to access it. All other phone options to find out info (repairs, ant-social-behaviour - in fact, the lot) says there is a 45 minutes wait. Just enough to put people off, eh? In the very cold snap in December, my boiler broke down: no central heating or hot water. Reported it on Wednesday morning (two phone calls taking 40 minutes each to respond) and was put as 24 hour emergency. (I am disabled aged 81). Got a phone call from engineer on Saturday at 9.20pm. Some chap rang from YHG complaints office rang to make placating noises a couple of weeks later, but what help was that? YHG has got steadily worse and if they have an email address, it doesn't seem to appear on the website. What bothers me is that they can continue with their poor service yet there is no-one with the authority to make them toe the line. The Ombudsman will only deal with individual problems after several weeks and only if one one contacts YHG group first - and you can't get through most of the time to do this (see my second sentence). I despair that I am powerless against YHG's apathy.UPDATE: I note below that YHG want me to contact them. There are now TWO issues with them and they still haven’t contacted me although they have my contact details. This request from them is a red herring to make them look responsive and caring. Dear Clair, YOU ring ME - look up my house details M46 ODY, because you are just as unavailable as ever.FURTHER UPDATE: Clair has now given me her email address but messages can only be sent via their webpage. This means that a printed record of to whom, when and content of message cannot be made so no evidence in case of disputes or for reference. I believe the letting steam will contact me. Perhaps…

Franam · 20 January 2023

★★★★★ 1/5

Trustpilot

Your Housing supported living

Your Housing provided supervised accommodation for my son. From the moment the tenancy started and they were getting rent the property had no gas or electric supply after two weeks still no electric supply. A worker revealed the flat above was constantly blocking the toilet which was flooding my sons flat. There was sewage in the bathroom light fitting and the smell was unbearable and tainted everything that had been put there despite being wrapped up. Yet their staff said they couldn’t smell anything, there was black mould on the ceilings. There was a clean empty flat next door yet they put my son in that hovel. The staff at Lewis Close were unwilling to do anything at all and seemed to think renting a property to a young vulnerable adult without heat or light was perfectly acceptable. They had two months rent for nothing and the rent was probably several hundred a week due to the supported living costs yet at no point was the flat habitable. Your Housing provided in this case the most disgusting uninhabitable property you can imagine and could only say it “passed their inspection” undertaken by themselves obviously!

Mike · 17 January 2023

★★★★★ 1/5

Trustpilot

Antisocial Behaviour Laughed Off

Antisocial Behaviour Laughed Off Constant complaints about antisocial behaviour and criminal, violence, drugs and nothing done. Loads police involvement. Residents living in fear from these Yours housing residents. Laughed off nothing can do , email from liason virtually said not got time to deal with. Housing is mess with smashed windows and doors! YOURS SHOULD BE ASHAMED OF YOURSELFS!! Bet if local residents stop paying rent you would respond to them.

Mr · 1 October 2025

★★★★★ 1/5

Trustpilot

1 star is way to generous

1 star is way to generous. Trying to log several repairs on the Your Housing hub… utterly useless. Despite setting up my details on the hub, can’t log in. Tried phoning. Waited for nearly one hour, no response, second call almost identical to the first. Third call gave up after 30 minutes. There is clearly a problem with the hub. There is a bigger problem trying to engage with actual human beings. When works / repairs are done always seems to be done on the cheap. New bathroom installed less than 12 months ago - shower doesn’t work, no hot water, unable to regulate radiator thermostats, constant battle with damp & mould, due to poorly insulated walls and previously leaking ceiling. Plaster on living room wall in danger of falling off, another repair previously reported. Some defects I have had to pay out of my own pocket to get the repair fixed. I have left these comments out of frustration, clearly Your Housing needs to work on its lamentable communication skills. I have written previous reviews regarding similar issues. Surveyors , workmen have been and gone, no follow up, no resolution absolutely nothing, a truly awful housing provider.My contact details should anyone from Your Housing wish to contact me:Chris Clayton 07894 159677

.Chris · 18 December 2022

★★★★★ 1/5

Trustpilot

I have reported several complaints over…

I have reported several complaints over the years but yet nothing got logged i am currently draling with a tenant that has had 3 emergency moves for DV but yet it continues asb court case over other tenants currently in place this is a on going problem being abused in the street police called reference number cctv footage but yet it's stil going there's nothing good about the housing they dont do there job you get fobbed off I live on chapel court and I am surrounded by druggies and alcoholics this is a ongoing problem for years they won't move me but 3 other tenants has already been driven out there homes due to drug deals and alcoholics and asb

Amanda · 10 June 2025

★★★★★ 1/5

Trustpilot

Allow children to be abused and don’t take any action

For over a year myself and my family have been subjected to abuse from tenants of your housing. For over a year, I have reported this to your housing via email and phone call. Still nothing has been done about it. every time I leave my house they shout at me, they spit out the windows at me yet your housing will take NO action at all despite me having tonnes of evidence. The most recent complaint was put in in May but the housing officer can not be bothered to respond or take any action. Absolutely pointless emailing the general email because they don’t solve anything either.

Beth · 6 June 2025

★★★★★ 1/5

Google

I’m extremely disappointed with the service I’ve received. My toilet has not been able to flush properly for months. One contractor attended and only provided a temporary fix, which quickly failed. A further emergency repair was booked, but the contractor did not attend. The emergency repairs line is extremely difficult to get through to, and when contact is made, the support provided is inadequate and unclear. Having to flush waste manually using a bucket of water is unacceptable and unhygienic.

Snappy · 16 March 2026