Trusted Agent profile · Warrington
★★★★★
355 reviews across 2 platforms
602 Aston Avenue, Birchwood Park, Birchwood, Warrington, WA3 6ZN
Your Housing Group's office in Warrington, at 602 Aston Avenue, is rated 1.9 out of 5 across 355 reviews on two platforms, including 157 Google reviews rated 2.4.
Every review we hold for the Warrington office, from every platform, shown as written. First names only.
1/5
TrustpilotBeen left without heating and hot water…
Been left without heating and hot water for 5 days now keeping calling to ask when my boiler is going to get fixed only to be told it’s a 24 hour repair and they’ll be out soon
Hello, I'm really sorry to read about the problems you have experienced. Can I check if your boiler is now fixed? Let us know if not and we will make sure this gets sorted as a priority.
1/5
TrustpilotAll sudden this yr our service fee…
All sudden this yr our service fee jumped from £8 to £14 a week. Joke . We only see gardeners 2 time yr for bushes in front and little piece grass. We get nothing else.ask for a breakdown and don't get proper ones. Also my rent gone to samed as assured when I was always a secure tenant.
Hi Ms Smith, We do share a breakdown of how your service charge is used, so we would like to ensure you have the right one and it's clear enough for everyone to understand. I'm sorry if you don't feel this is the case and would like to chat to you further about how we can improve this service as we value your feedback. If you'd like to discuss this further, please don't hesitate to email us at general@yourhousinggroup.co.uk so we can help. Thank you for taking the time to review us, Kate
1/5
TrustpilotI am so angry with your housing.The…
I am so angry with your housing.The bins are Overflowing agan and agan they make no effort to help Solve the flight tipping. There are rats foxes. Also, the glass in 2 of the doors What have still not been fixed The doors are constantly being broken. Your housing should be ashamed of themselves Making myself And others live like this. I do not feel safe in my own home. I also have expressed this many times And still get the same response, which is nothing. 13 of October 2023 which was my last review And not one of these things that I reviewed last time has been fixed or been sorted, they did empty the bins. But the problem.Was not solved as they are just as bad the bins are Disgusting
Hi Jessica, please can you contact us via social media with you address and contact number so we can get on of the team to call you, Thanks Caroline
1/5
TrustpilotAbout there safety and maintenance to there propertys
Im a tenant with your housing grove village for two years a suffered with infestation of mice my little boy and daughter became very poorly my housing officer was aware but it fell on deaf ears i put complaint its a long story so cut it short i took it too the housing ombudsman that was a waste of time so much of my belongs were damaged but they were told to pay £200 only morgan sindall are the contractors in October a bathroom was fitted the contractor told me they have just one day to do this job because they had to go to other homes the fitted was really bad i have all my evidence on Friday i had a bad leak its caused a lot of damage again iv put a complaint and i have contacted the local mp its a reckless landlord and contractors
Hello Shazia, I am so sorry you are unhappy with the complaints and repairs, I will ask one of our team to call you for more info and to assist you more. Thanks Caroline
1/5
TrustpilotScaffolding left at property
Your housing did a roof repair over a week ago, it was completed in just over 2 hours Unfortunately the scaffolding is still up at the front and the back, we can't get in and out as easily as we should as we need to be aware of the various poles and mainly the boards that were put down to protect the decking, it is now proving to be a trip hazard and its very slippery out there due to the constant rain. We are unable to clear up the debris that came from the roof, which is now soaking wet and a definite slip hazard until this equipment is taken down. We don't want help to clear it up just an honest answer of when this scaffolding will be removed.I am constantly being fobbed off on the phone but a very good point is that as this scaffold came from an independent company I have to assume that Your Housing are wasting money on hiring equipment that is sitting idlePerhaps it will take an accident before this is addressedI did send and e mail but the response time was 5 days which really is a jokeEdit - I received a call from a Swansea number on Friday and was told they were going to push for the removal of this scaffolding early this week. Its now midweek but no contact, strangely enough the number they called from on Friday now says its an incorrect numberWhat does it take to get a straight honest answer out of these people
Hi Cathy, Thank you for sharing this feedback, we will have this chased up and the team will call you. Many Thanks, ClairHi Cath, I am sorry, we will arrange for the team to chase this and contact you asap, Thanks Danielle
1/5
TrustpilotMore housing failures
I require repointing around my windows and booked this in months ago, only for your housing group to repair the wrong building. I have now drawn the conclusion a court summons will be required. They simply do not care and receive wages for being totally incompetent
Hi Donna, We’re really sorry to hear about this and completely understand your frustration. It’s not the service you should expect from us. We do care and we would like to make this right for you, if it's not already. Please can you get in touch by emailing general@yourhousinggroup.co.uk with the subject line 'Trustpilot - 29 July 2025' Thank you.
1/5
GoogleAbsolutely disgusting group putting elderly and vulnerable people's lives at risk we are currently taking legal action and other actions including health and safety executive,housing ombudsman and our local MP to take this company to task BOYCOTT THIS COMPANY AND I URGE OTHER RESIDENTS TO TAKE THE SAME ACTION.
1/5
TrustpilotI have an active ongoing complaint (for…
I have an active ongoing complaint (for 6 months) yet nothing is being done! Absolutely sick of taking days off work for appointments and nobody shows up! I will be charging you for the days off work . You have a cheek to up my rent and for what ? No repairs have been done! and don't even get me started on fix360 quicker you pull the contract from them the better. You have caused nothing but stress and inconvenience
HI Lou, I am really sorry this is not resolved for you, Please would you send us a private msg via social media with your contact details and we will have this followed up for you, Many Thanks Clair
2/5
TrustpilotWorse housing associations ever
Worse housing associations everI'm a single mum with two small children Work part timeMy full back garden fence blow down in strong winds been like this for 5moths they won't fix it. said I need get it fix its a big fence looking at over 1,000 to fix it. where am I gonna find that sort of money from and there's a homeless place at the back of me not safe at all for myself and the children
HI Sam, Please send us a private msg via Facebook or Instagram with your contact details and we will have this looked into, Many Thanks, Clair
1/5
TrustpilotWhat does one even say anymore?
What does one even say anymore?Been living in this property for 28 years, no issue from my family or property, spent thousands doing the home up over the years!Yet this company is downright appalling, the negligence is unreal!No repair work, fail to log the calls you make, don’t turn up for repair work!Logged numerous complaints - yet nothing happens! Like do they even care? Doesn’t look like they know the laws around landlord and tenants and the rights a tenant holds!Iv wasted so many days off work and no one turns up for repairs! are u gna pay me for not going to work?????Fix360 is a bunch of cowboys no motivation to even turn up for work!The only thing to do now is lodge a complaint right at the top and stakeholders! Only way anything will get done!
Hello Mohammed, I am really sorry to hear this. Please could you privately message us on social media with your name and address, and i can get our team can look into this for you. Thanks, Danielle
1/5
GoogleThe worst customer service u get i tried to keep in touch twice after 30 mins wait each time and the adviser kept putting the phone down on me.fist time he hear me and asked about my address than he said he can't hear me and put the phone down 2nd time he introduce himself as Jordan and straight after put the phone down wat a worst person I went through
1/5
GoogleWe have months next door neighbours had been let the kids running around house noise is getting too loud when we ring up them are only writing down nothing gets done about it and we’re getting we can’t live like this i getting on joke it really need sort out. Because it stess Us out became even day and on weekends as well it not fair is disgusting this is.
1/5
TrustpilotBelieve Housing Bishop Auckland
I have tried for more than a month to speak with Believe Housing's Data Protection Team. Each day I telephone but get no return call. I am complaining because I'm being given incorrect info then am being told this isn't on computer, then I'm told by Emergency phone line and workmen that what I was told but which didn't exist really does exit on computers. I am being harassed, alarmed and distressed and today when I asked the call handler if she would be happy if it were her she said she wasn't in that situation and so wouldn't be able to say. Professionally speaking the answer should have been no she wouldn't have been happy to be given incorrect information. The customer may not always be right but the staff should know that an Organisation cannot lie about the information they do, do not or in this case do hold on records somewhere! There are Data Protection Laws to abide by. O out of 100!
Hello Linda, Many thanks for your message. This page is for Your Housing Group, please can you advise further if this is for Your Housing Group or should this be for Believe Housing, Thanks Danielle
1/5
TrustpilotI have lived at a place called willow…
I have lived at a place called willow barns in blurton stoke on trent since May 2016.there is a small group of residents who think they own the place .they sit around and moan about lack of events going on,then a few months ago 2 very good friends of mine moved in ,they wanted to make things better for residents by arranging things to do ,this did not go down well with the above small group formentioned who proceeded to discriminate verbally abuse spit at damage the veical of my friends this has carried on now for months, and after pleading with your houseing management time after time they have turned a blind eye ,they have done nothing.this treatment of my dear friend over the months has resulted in her being admitted to hospital because of her mental health.your houseing group have no empathy for residents lives or wellbeing this is evident .please anyone interested in applying to live in willow barns this could be you next time give your houseing a wide berth they are bad news.shame on you your houseing SHAME ON YOU
Hi Phillipa, I have forwarded your comments on to our housing team to deal with, I am so sorry you feel that we have not dealt with this and we will get this looked into, Kind regards Caroline
1/5
TrustpilotI have been a tenant with your housing…for 20 +years damp and mould YHG DONT GIVE A DAM ABOUT THERE TENANTS ONLY THERE RENT
I have been a tenant with your housing for over 20 years had no problem when it was ting sing when your housing took over omg the worst association ever my issue started 4 years ago damp and mould after 2 years of fighting with solicitors telling them I wasn’t interested in money they sacked me made an excuse I had breeched my contract they are being sued for being fraudulent.they did do me a massive favour though they gave me a bundle which contained data reports from your housing groups own repair reports which showed your housing group and the solicitors where just interested in not having this case in court just wanted to give me £1000 and bodge the property but I refused I wanted my property fixed properly so I went to court your housing group did not turn up the judge failed us just said in your favour here’s x amount off you pop.now YHG want to come back in and bodge the property but I refuse they don’t care no body does so now I am going to go public with all my evidence that I have collected over the 4 years they have left me no choice all they do is lie when I phone up I give my house number an postcode and they hang up I contacted the mp they lied to them I have all emails pictures videos dated as proof I am not letting them away with this anymore I have nothing to lose anymore my marriage has broke down my mental health is bad aswell as my health I am now getting all tenants off the estate together so we can tell are stories and the ones I have heard are heartbreaking just like mine we can put all our evidence together so if you live on fairylane contact me on my email and I will give you my info
Hi, Please could you private message us on social media with you name, address and contact number and we will get one of the team to call you, Thanks Caroline
1/5
GoogleFirst of all I've worked for several housing associations and the responses to emergency repairs from your housing is by far the worse. The worse elsewhere is for emergency repairs is 3-4 hours, these state 24hrs even when your house is flooding from burst mains (came in 7 hrs!!) They never seem to communicate but if you dare miss a few weeks rent, they personally come out and post warning court letters. Ever complain and they don't even respond and a nightmare to contact! But... they have cheap houses and we all need them so should be thankful 😮💨
5/5
TrustpilotNeeded advice regarding home insurance
Needed advice regarding home insurance. Rang them and spoke with Gary who was most helpful. I certainly couldn't have asked for more. Highly recommend these people, saved me quite a bit of money . Thank youRegarding the reply from Clair. I absolutely did mean to leave this review for Your Housing Group, Gary saved me both time and money. To say I'm pleased is an understatement. Thanks again John
HI John, Thank you for the positive review, did you mean to leave this for Your Housing Group?Many ThanksClair
1/5
TrustpilotFrom water ingress to heating faults…
From water ingress to heating faults all present for longer than 3 months without any fixes. Anti social behaviour is a real issue with racial slurs being the norm and threats against me and my family. Loud noise and drug parties but complaints being ignored. All began in September 2023 and is still ongoing. Gas engineer supposibly fixes a fault and leaves but nothing has been fixed. After reporting water ingress in September, finally in October after mentioning the intention to get the ombudsman and involved someone shows up to inspect the water ingress on back and front of house. Inspect, no follow ups or anything, chased it up mid December just to be told it's to late now and will have to wait till January, chased again to be told it'll be towards the end of the first week in January. That passes and again nothing, chased again and was hung up on. No call back either, then received a text confirming further dates with only half the job covered. The property is in a state of disrepair with loose bathroom tiles ready to fall off. Explained the situation numerous times, I have Cancer and going through chemo and we have a little lad that just turned 2. All this is ignored. This will now referred to the ombudsman and legal action will be taken.
Hello Daniel, I am sorry to hear this, i will arrange a call to you to discuss further so we can look into and provide you with an update, Many Thanks Danielle
1/5
TrustpilotYour housing just go from bad to worse
Your housing just go from bad to worse, my main electric/consumer box was making crackling sounds and smelling of burn.. so I ring them for them to say it’s not our problem you need to get your own electrician because your shared ownership and it’s past your 12 months… this is a new build and the electrics should have a certificate of safety and should not be burning the RCD breaker!! My house could of gone up in flames over the weekend with me and my young children inside of it, all because someone hasn’t fit the breaker on the box properly which should be covered for 10 years minimum!
Hi Craig, please can you send us a private message via Social Media with your address and contact tel number to enable us to look in to this, Thanks Caroline
1/5
TrustpilotNothing Changes
Just been looking at some of the review's especially those relating to ASB and nothing seems to have changed. We had years of this and all Wythenshawe Housing Group did was avoid or defend the culprits. The so-called ASB Officer seemed to condone the behaviour and actually encourage it.Hopefully in time these properties will eventually be placed, once again, under the control and auspices of Manchester City Council. How this Organisation managed a Hat Trick in Awards fascinates me and can only assume they are Mickey Mouse awards.
Hello, Thank you for your message. Are you a customer of Your Housing Group? If you are please can you advise of your address and best tel number so we can contact you to assist further, Thanks Danielle
1/5
TrustpilotI don't think they can!
I don't think they can!. You get harassment off neighbours, they tell lies and YHG believe them over you. Would never go with these again they are a total disgrace. They tell you they will ring you back and never do!. You have to wait on the phone for about 45 minutes to get through. Neighbours cause you harassment and they believe them. Then they ask you if you want to move as it's an easy option for them and don't address the harassment of neighbours. They should should hang there head in shame, but we know it's all about an easy life for them. We have nothing but harassment off them.
Hi Raymond, I am really sorry you feel this way, I will get the team to call you to discuss you concerns,Many ThanksClair
1/5
TrustpilotFire safety
One star is too good for YHGMy father is a tenant of a sheltered accommodation scheme by YHG. He was involved in a fire at his home and taken to hospital from the scene. Turns out he had no smoke alarm in his living area and no alarms linked to his telecare system. Luckily a neighbour saw smoke coming from underneath his front door and alerted the fire brigade. We have proof of all of this information. Not only that they then allowed him to live in a smoke damaged flat for months..(to which they admitted in writing) which affected his health. This is a company who is already being taken to court to failing to comply with fire regulations at a retirement village in Warrington. The staff are rude and condescending. They have absolutely no concern or sympathy for the safety of their residents. They continue to lie to cover each others backs. I would urge anyone who has a problem with this company to go to the Housing Ombudsman. They are an absolute disgrace!In response to your reply YHG, was my Father treated with respect and care?! My complaint is apparently now closed with YHG so it has been passed on now higher than YHGWho will hopefully see that how he was treated and what unsafe conditions he was living in. Regards*update* The head of compliance Kate M and Jon S of older peoples services responses to my complaint had been forwarded on to every fire brigage in the North west so they are aware of Exacty how YHG work and their fire safety compliance.
Hi Laura, thank you for taking the time to message and I’m sorry to hear this. I believe that we have already been in touch with you through our usual complaints process about your concerns and remain hopeful we can reach a resolution. Regarding the issues you mention about our colleagues, please do let us know privately so that we can address this separately, as we always strive to treat everyone with respect and with care, so if you feel this has not been the case, we will look into this further. Thanks, Olivia
5/5
TrustpilotAmazing personal service from Lynn …
Amazing personal service from Lynn and her team !!! she .arranged a viewing with a lovely lady in Apperley Bridge , unfortunately the lovely apartment wasn’t suitable , but I wanted to say a big thank you for your time and kindness
Thanks Lynn for your lovely feedbackMany ThanksClair
1/5
TrustpilotI Raised an ASO complaint against my…
I Raised an ASO complaint against my neighbour and I haven’t been listened to at all, this has been going on for 19 months. At the time of my first complaint I had an newborn, my neighbour started doing DIY on his rented property during unsociable hours, parking his cars across my driveway and letting his dogs foul on my front lawn. My ASO officer is treating me like I am doing wrong by making complaints against my neighbour. She is rude and doesn’t listen to me as a tenant. I am feeling very threatened by the way I am being spoken to in regards to the ASO officer. On YHG website it states 3 core values, “ honesty & Reliability, caring, Fair & Respectful.”How on earth is my ASO officer practicing these values because she isn’t. I’ve had many conversations and exchanged many emails with my ASO officer regarding these issues and have been shut down each time. Apparently my neighbours dog fouling on my front garden and not being picked up is not an ASO issue and is my fault for having an open area with no fence. I have checked on my local councils website and it states that dog fouling and being can’t clearing it up can result in prosecution, so I am confused as to how this is my fault???
Hello Alex, I am sorry to read the above, I have asked that you are contacted from a manager within the housing management team, Many Thanks Danielle
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Your Housing Group's Warrington office has 355 reviews across two platforms: 157 on Google, 198 on Trustpilot.
Your Housing Group Warrington is rated 1.9 out of 5 across all 355 reviews, and 2.4 out of 5 on Google from 157 reviews.
Your Housing Group Warrington, 602 Aston Avenue, Birchwood Park, Birchwood, Warrington, WA3 6ZN.
