Your Housing Group reviews

★★★★★ 1/5

Trustpilot

Princess Court Manchester Construction Site Intruders

Could someone please look into this?Princess Court, 117 Princess Street, Manchester M1 7AG - Tonight 11/09/23 at around 8pm, several intruders were seen climbing onto access scaffold that have been erected by your contractor Casey. This is the second time in a week that this has happened. The residents were traumatised and fear for their safety.We rang the Casey out of hours emergency hotline, the Casey liaison office and Princess Court scheme manager but none of them answered.Apparently there is zero security measures to safeguard the boarded construction area, there is NO LIGHTING, NO CCTV, NO ALARM and we all know darkness invites crime and they are putting our lives and properties at unpredictable risk.Everyday the construction work starts at 8am until 4pm, causing much disturbance to the residents on a daily basis. At night we have sleepless nights worrying about intruders. We urge you to take immediate action without delay. The security and safety of the residents is the number one priority. The site security should be checked and reviewed as a matter of urgency to stop further unauthorised access.

DanRabbit · 12 September 2023

★★★★★ 1/5

Trustpilot

It I could give 0 stars I would

It I could give 0 stars I would. We're do I start? From Japanese knotweed weed taking over my full garden to black damp leaking mushrooms growing out my walls and ceilins. I also have a rat investion and a next door neibough that thinks it's acceptable chucking eggs, bricks and more at my windows were young children live. The housing are well away it's her she's done it to multiple previous tenants and also a tenant of your housing bur they just don't care. They do 0 repairs and good luck getting hold of YOUR housing officer. Over 100 calls and voicemsils iv left with no respond. Iv had letters of my doctors, school, midwives etc to say I need out this living hell hole. Yet they refuse to move me.

Katy · 3 September 2023

★★★★★ 1/5

Trustpilot

The worse housing association you could…

The worse housing association you could imagine. SHOCKING!!!!We have dangerous holes on the path that our children could break their ankles on. This has been reported for over 2 years and they don't class it as an emergency fix. We have a window sill that leaks, the taps are loose, the toilet I leaking, the window handles are broken off so that we cannot open the windows, the electrics need re wiring according to an independent electrician and he quoted " the electrics are dangerous and don't follow regulations, they need re wiring ASAP". We had rats in the loft, which I have had to take care of myself. There's a large tree that has pushed the manhole cover open with it's roots allowing rats to escape. The workmanship throughout the house is very cowboy and "slap and dash". Shocking is an understament. They should be sued.

Margaret · 2 January 2022

★★★★★ 1/5

Trustpilot

I am gobsmacked how this housing…

I am gobsmacked how this housing association is still able to operate, with numerous emails to the ombudsman and to media the housing group continues to protect my illegal neighbours who are living in the above property illegally, it feels like the housing are protecting them, this time though they over stepped the red line and legal action is going to take place they are the pits and let me tell each and every one of you who have had issues with them as bad as I have you must take legal action, the housing group do not care about your complaints to ombudsman or media interest they have zero shame, its time for action people to get rid of this diseased infested unprofessional firm or at the very least get the housing group to install professional people that care about what they do and the communities they serve which I strongly suggest they do, the managers run off when they have done wrong, its time for change and I will lead the way! watch this space YHG

Daz · 16 August 2023

★★★★★ 1/5

Trustpilot

Unbelievable service

They don’t care about wellbeing of residents at all. The bin has no lid and rubbish is everywhere. Our parking is always filled with rubbish. Staircases are dirty and smelly. And when we complain or send an email no one replies. When we call after 60 minutes they say they can’t do anything or they come and make everything worse. Now they fixed scaffoldings for nearly 5 months, with no workers!!!!! They have blocked our windows and we can’t open the windows properly!!! Unacceptable….I would give 0 if I could.

Sherry · 18 July 2023

★★★★★ 1/5

Trustpilot

Ignorant Bunch of Morons (Warrington Branch)

Upon reading on-line reviews, coupled my own experiences, it is evident that they are an inconsiderate collective of like-minded morons who do not give a toss about their tenants. I, personally, over the past several years have contacted these cretin’s numerous times regarding things from minor repairs to simple advice/clarification on matters and I was ignored on every account. I have even had to pay for repairs which I know are the responsibility of Your Housing Group as I’ve checked my tenancy agreement to confirm this.Recently (June 2021), I decided to try my luck to see if I could get a response from them as I have a very large tree in my property that is causing numerous issues. Guess what? Yeah, you guessed correctly. I was ignored yet again!Brief summary of my latest encounter:• 25/06 21, Telephoned Your Housing Group regarding tree in question but could not get through• 25/06 21, Online request to Your Housing Group regarding tree. IGNORED!• 30/06/21, Email request to Your Housing Group regarding tree. IGNORED!• 02/07/21, Email (follow-up) request to Your Housing Group regarding tree. IGNORED!• 06/07/21, On-line complaint to Your Housing Group regarding lack of correspondence etc. IGNORED!• 09/07/21, Complaint about above via Resolver platform, this too went IGNORED!• 16/07/21, Emailed Your Housing Group expressing my disappointment with their systematic practice of ignoring me, oddly enough, this too went IGNORED! • 21/07/21, To my surprise I received an unexpected email from YHGs very own Tree Surveyor (Mr. John Cheetham). You could have knocked me over with a feather!Bearing in mind - although my details had been forwarded to a Tree Surveyor, I still have not received a direct response from YHG themselves. The Tree Surveyor:On 20/07/21 an appointment to survey the tree on 27/07/2021 was confirmed via email. However, the surveyor turned up, unannounced several days earlier and we almost missed him. While it made a refreshing change to actually be acknowledged by somebody from YHG, it soon became apparent that this guy was coached at the same “We Don’t Give a Toss” Collegiate of “Screw Customer Services” that the rest of YHG were ill-trained at.He clearly didn’t want to be there, and his body language spoke volumes. He did not apologies for turning up on a different day than arranged and nor was there any pleasantries from him. At the very least he should have said something along the lines of: apologies for turning up unannounced Mr.? only I was in the area blah blah blah. There was nothing. In fact, I don’t think he even addressed me by my name.To be frank, the guy was quite rude. He barely gave me eye contact and whilst I was attempting to engage with him, he was more interested in looking at his phone. Even when replying to me he was still looking at his phone. He was rude and ignorant!Likewise, as I was trying to explain the issues that the tree was causing, he rudely interrupted me (whilst still looking at his phone) and highlighted that they are not legally obliged to do XYZ and that it would take a court order for them to do anything other than the bear minimum. Eventually he agreed to prune a few low-level branches and nothing more. Why he even bothered turning up is beyond me; I can reach the these branched myself. It is higher up the tree that’s causing the bulk of the issues. He just wasn’t interested.One particular ironic aspect about YHG that made me laugh uncontrollably is their so-called customer service page, where anybody can leave feedback, good or bad.Apparently… and I quote: “We are dedicated to consistently providing an excellent customer service.” REALLY!Lastly, I would have given YHG minus 5 stars given the chance, but unfortunately, I had to award them one star to be able to post my review.Enough said!

Paul · 27 July 2021

★★★★★ 1/5

Trustpilot

Its a nightmare when you need repairs…

Its a nightmare 😱when you need repairs doing. 😵I've been waiting over a year now for my pipe work to be rejoined. They use the repair company fix360 who used a pressure rodding to remove a blockage in my sink. It blew the pipes apart and also broke my washing machine. I have to keep ringing them and reporting the repairs online.🏃 I've had to make complaints and we are over a year down the line with them jobs not done. There was a leak from the flat above me that's damaged my ceiling,walls and flooring and I'm still having to remind them about them jobs. 😠I want some answers. Why they can't sort repair jobs out is beyond basic human comprehension. How much longer am I expected to wait. You've had well over a year. Its almost a year and a half now. Your well aware of my complaints & the list of jobs, so why am I still waiting ?😟😕

Lisa · 20 June 2021

★★★★★ 1/5

Trustpilot

Never turn up

Never turn up , reschedule appointments all the time take years to fix a job and don’t complete jobs properly. Avoid at all costs being a tenant or a worker for this company

Kg · 23 July 2025

★★★★★ 1/5

Trustpilot

Property reference 170267

Property reference 170267.I have today 22nd April’ delivered a letter on this subject to Youggle House in Warrington.My fathers gas fire was disconnected on 31st January’.He is 94 years old and does not wish to use his central heating at all.He does not have access to the Internet so I, his son,am seeking to establish when and if his gas fire will be reconnected please?

Ian · 22 April 2024

★★★★★ 1/5

Google

Giving up with people saying, sorry have to speak to my supervisor. Again and again, they've been to see my windows, wont open, letting in water. Seriously, would they put up with the constant NO. Ive just completed stage 1 with the ombudsman, now starting stage 2. Even Warrington Council won't help until there's completely nowhere else to turn. System broken, it's never worked to break.

Simon · 10 July 2025

★★★★★ 1/5

Trustpilot

0 stars if I could give that rating

0 stars if I could give that ratingI have been waiting for new patio doors for 10 months, due to them warping with age.....-9 degrees this winter, so I had to put duck tape over the gap to block out the freezing wind, I wake up every morning to find snail slime on the carpetYour housing have turned up to measure twice but when it was due to be upgraded last month, no one turned up, no call to say that they weren't comming, no way of making a complaint because they don't answer the phone (I have left it ringing for over 2 hours three times other residents also have have this problem).When I did manage to get a complaint in via a manager, I've still not had a response.I am not the only person on our complex who has had to wait nearly a year for works to be done!!! This company need reporting to the Ombudsman...rogue landlords?

Dave · 5 April 2023

★★★★★ 1/5

Trustpilot

No heating for 4 days and counting.

ZCR · 11 March 2026

★★★★★ 1/5

Trustpilot

DO NOT USE YOUR HOUSING GROUP

book in work to be done no one ever turns up no phone call to let tenants know. ive had nothing but issues for four years living in a house that is rotting away. i cant move because no one wants to live in the area or a house that is rotting away. your housing group are shocking. ive had to do a disrepair claim and still its not sorted so i will be putting another claim in. the house looked like a crack den when i first moved in. i didnt even want to give one star

Isabella · 17 March 2023

★★★★★ 1/5

Trustpilot

Nothing ever gets repaired

Nothing ever gets repaired! Leak in the kitchen ceiling from the shower still not fixed after having numerous people come out and looked at it. My downstairs toilet was booked in for a repair this afternoon, had a voicemail left this morning cancelling the appointment after waiting a month for someone to come out. My kitchen cupboards keep falling off and we had measurements taken around 2 years ago for repairs and still nothing.

Lisa · 31 August 2023

★★★★★ 5/5

Trustpilot

LEAK TURNED INTO A BIG JOB BUT AMAZING STAFF

We had a problem with a leak in our ceiling, and after contact with the staff on the phones and then speaking with Debs @ Julie @ Martin, Also One Colleague in particular (Not remember his name) He was outstanding with contact by text always looking out for mum and dad who are vulnerable eased one of the biggest repairs we have encountered from one leak to a new roof, new ariel, and waiting for new ceilings, Everyone made the process so easy for us with the constant correspondence, and their attention to our concerns. I am eternally grateful for all that your housing group as done for usEVERYONE IS A CREDIT TO YOUR HOUSING GROUP..THANK YOUMR AN MRS WAINWRIGHT

Colin · 8 March 2023

★★★★★ 1/5

Trustpilot

YHG are a disgrace!!!

YHG are a disgrace!!!Cold damp living room, due to no damp course & no insulation. Leaky radiator pipes, noise nuisance, drug activity. Grounds we pay service charges for in terrible state. Report disrepair & get bullied by C###ish managers who could not run a bath! Had enough since February 2022 & am now going to law courts in morning. #nomoreexcuses#zerotoleranceA corrupt dodgy social housing landlord!!! Council need to buck up & prosecute.

Phillips · 17 October 2023

★★★★★ 1/5

Trustpilot

Logged a hole in bathroom floor in May

Logged a hole in bathroom floor in May, sent someone out in June, who couldn’t fix it as needs completely replacing. Covered with a sheet of wood told 21 emergency.

L · 5 August 2025

★★★★★ 1/5

Trustpilot

Extremely Poor Standards

I have been living in a YourHousing flat at their scheme at Yeomanry Court in Manchester. In the 8 years that I have lived here there have been a litany of repair issues.I’ve asked for repairs only to see contractors attend without spare parts. Sending the wrong contractor ( gas fitter for an electrical problem). Contractors being confrontational; on one occasion the contractor refused to do the repair because it would “take to long. Call centre staff being completely unhelpful. There has been a leak in the ceiling which was initially reported over 3 years ago and is ongoing despite letters, emails and a plea for help from my local MP.The final straw is an issue with hot water, or the lack of it. In the last 3-4 years there have been approx 8 visits to rectify this - 3 new timers and a new thermostat and yet again Im without hot water. Try reporting an issue on the YourHousing website - never a response. Kept waiting by a call handler for 20 minutes only to be told the “systems” have crashed. As I work I have to take days off to meet their ludicrous appointment slots. Your Housing are a prime example of how not to engage with their customers. Appalling standards of change customer care. Despite all of this there are still outstanding repairs that are in need of attention.

.Chris · 22 October 2020

★★★★★ 1/5

Trustpilot

DISGRACEFUL

disgrace. I've been I've been waiting for a phone call back for 2 weeks everyone you speak to will pretend there bothered about your situation, write a few notes on the system, but never follow it up. left my 2 year old in a room with damp and can't be bothered to come out and look at the problem never mind sort it out. they are also about to cause the sale of my property to fall through a week from completion. DISGRACE

Aaron · 21 February 2023

★★★★★ 1/5

Trustpilot

Constantly poor and getting worse

Your Housing have no regards for customer service. I reported a major issue about a leak in our porch that was effecting my house but also our neighbours house, the water was / is dripping down the main fuse box to both houses. So we call the emergency help line after waiting for 2 hours we get through. We will send a team out….This was in December 2022…Your Housing use 360 to action repairs but they are just as bad and they didn’t turn up. Next day call again wait over an hour eventually get through 24 hours later 360 turn up put a bit of silicon on the wall!!! Really job done, but no it’s a cowboy job and water still leaks in. Roll on to February and I’m still chasing the work to be completed correctly as the issue is the rendering has come away from the roof tiles. I now have made over 12 calls about this Your Housing even gave me the direct number of the 360 team leader but she doesn’t respond. I part own my house wish I never bothered I am also now in contact with my MP about making a complaint about Your HousingSo Danielle please see update… So after my complaint amazingly I get a phone call saying we will look into your complaint and get back to you today…..Guess what I didn’t get a phone call just unbelievable you can’t make it upUpdate So at long last on 13/2/23 Your Housing have fixed the roof. It only took over two months and they only responded because I complained on Trust Pilot. Awful service so any and disappointed

Mrs · 16 February 2023

★★★★★ 1/5

Trustpilot

Lack of responsibility by management

Rather than take ownership and responsibility for their inadequate service and terrible management, housing managers prefer to enlist legal representatives on their behalf. This makes said managers redundant. What’s more is the legal reps are paid for using tenants rent thus affectively tenants are paying to have themselves prosecuted. When extra costs arise the housing managers will instruct their legal ‘heavies’ to extort money from tenants, by threatening court action or bailiffs. Were housing managers not so inept in the first place there would not be the need for courts or legal teams.YHG are quick to take payment but never abide by their own standards.Receipts are never sent out on time either and the online complaints procedure is nothing but a black hole.

Angry · 18 January 2023

★★★★★ 1/5

Trustpilot

An absolute Nightmare, Avoid!!

First of all, moving into this property has been an absolute nightmare! I moved into one of their properties in Warrington on the 5th of Dec 2022 and have literally been without any heating. It was after I paid and got the keys that I was informed that the gas in this property was not turned on and that I needed to call the gas company which I did. I stayed in this property for days without heating until the gas people at A&M came on the 19th of December 2022 to switch it on, after they did, it turned out that the boiler was bad and the person who turned it on didn’t notice that the water pressure was low, so I went back to no heating! I have had to constantly change my work start date to accommodate this repair as they can not let themselves in. I have constantly called both Your housing group and Ashley and McDonough to no avail. A repair man turned up on the 7th of January 2023 and said that some parts needed change and he would order them and come back but he did not come back. Yesterday the 10th of January 2023, another technician came to say that a wrong part had been ordered and he was going to order what is needed and come back this morning to fix it! This is ridiculous! How can a human being be left without heating in this cold? I paid for a property only to be treated like an animal. No help has been rendered so far, no one is taking responsibility, I am only constantly being passed on to other people on the phone to no avail, Please this is a cry for help! Fix my heating before I freeze to death!

AJ · 11 January 2023

★★★★★ 1/5

Trustpilot

Two hours wait for emergency to answer

Two hours wait for emergency to answer, my sons bungalow in warrington is flooded, the kitchen ceiling has come down, water pouring inside and outside, happening now as I type, my son is disabled, I am told someone will come out within 24 Hours,, what a dreadful group you have become, this is an extreme emergency, 24 Hours, you should be ashamed, If this is down to a disused tank in the loft not being drained years ago I will go to the press, shame on your service You should maintain your properties, pipes and plumbing should be checked yearly, no one been in the roof since the property was built, disgusting

Joan · 30 December 2022

★★★★★ 1/5

Trustpilot

What a joke!!

What’s with the 24hr emergency then you fail to turn up, damp mould leaking roof, health deteriorating rapid, a full month so far, hole made in ceiling to let the water out! I’m crying uncontrollably, ptsd amongst other issues, COPD? The Press have been let’s see now! I’m no longer begging for jobs to be done that are putting my health in danger! EDIT….. CONTACT THE WARDEN AT MANY BROOK HOUSE PRESTON PR5 0FD.. NATALIE WHO HAS RUNG FIX 360 (WHO FIX ZERO) TIME OVER! YOU SHOULD BE ASHAMED OF YOURSELVES…. IM LIVING IN A HOME WITH MINUS 2! MY CARE HAS STOPPED DURING THE NIGHT WHEN I NEED IT THE MOST! I HAVE BEEN TREATED LIKE DIRT WHENEVER I HAVE MANAGED TO GET TO CHAT TO IGNORANT OPERATORS I GIVE UP!! MAKING PEOPLE SUICIDAL!!!!

Debra · 16 December 2022