Your Housing Group Warrington reviews

★★★★★ 1/5

Google

In the the future, please ensure that a candidate's CV is thoroughly reviewed before scheduling an interview and confirming the time. I dedicated an entire weekend to researching your company, only to find that my efforts were wasted. The way this interview was handled does not align with the values your company promotes, which raises significant concerns. Based on this experience, I do not believe your organisation is one I would consider working with in the future.

Parul · 20 August 2024

★★★★★ 5/5

Trustpilot

Brilliant housing association

Brilliant housing association! The system is easy to use and the staff and Contractors are lovely and helpful. We understand that things go wrong within your home, however I am very happy with this housing association and I feel very lucky as there are some terrible housings.

Vicky · 24 June 2024

★★★★★ 1/5

Trustpilot

Absolutely disgusting

Absolutely disgusting, leaving an elderly couple 3 days not being able to use the bathroom as toilet wont flush is a joke, being told they are on an emergency call out this is the 3rd day and nothing, having to use buckets to go to the toilet is a disgrace,

Katie · 20 April 2024

★★★★★ 1/5

Trustpilot

Absolute joke I have been a tenant for…

Absolute joke I have been a tenant for 24 years the past year I have nothing but problems from shabby repair work to my home from cowboy builders I waiting for repairs no one shows up serious issues here regarding communication I am not happy but you still take my rent every week

Kelly · 13 February 2024

★★★★★ 1/5

Trustpilot

Absolutely unacceptable

Unhelpful, called numerous times to get a leak fixed…no communication, no followUp calls, asked for a complaint to be logged and each time I call back, no complaint has been logged. Completely ignorant, unhelpful, disgusting customer service. Will be involving local MP now, posting on social media and advising every single person not to use YHG.

Stephanie · 6 December 2023

★★★★★ 1/5

Google

Appalling! work men come out refuse to do the work make appointments for future never attend them it is a never ending cycle. They book the jobs in and then turn up every other day and expect you to be in! then say you weren't in!!

Tania · 20 August 2025

★★★★★ 1/5

Trustpilot

On the 6th November I raised a…

On the 6th November I raised a complaint regarding how I have been treated by An ASO officer. I received a reply on the 7th November and was promised a manager would contact me. I am still waiting, this whole experience has been very frustrating and stressful. I think Your housing group are a joke.

Alex · 6 December 2023

★★★★★ 1/5

Trustpilot

Not caring

I am sick of your housing they say they are there to help you and they don't they just ignore you and are not very nice I have tried to kill myself a few times worrying about what I am suppose to do I have abit of rent arrears I don't work because of my health and they just not helpful do t know what to do

Julia · 13 November 2022

★★★★★ 1/5

Trustpilot

I have been reading lots of reviews on…

I have been reading lots of reviews on here that talk about complaining via email or phone. The best and most effective way to complain to YHG is by writing and posting tracked delivery. If you are not happy with the Stage 1 complaint process you can escalate to Stage 2 and then if you are still not happy then you can escalate even further to the Housing Ombudsman. This is the Stage of my complaint at the moment regarding my father who had a fire at his Sheltered Housing accommodation owned by YHG. They can not ignore a letter in writing and if you do take it to the Housing Ombudsman you have to have followed the correct complaints procedure AND so do YHG by using the complaint handling code. This is the only way you will move forward and hopefully have your complaints resolved. Don't bother emailing nothing will ever change. My complaint is currently being investigated by the Housing Ombudsman. The housing ombudsman is free and impartial. YHG investigating YHG doesn't work and isn't a fair process therefore nothing ever changes. Please write and take copies.

Laura · 19 March 2024

★★★★★ 5/5

Trustpilot

Brilliant A⭐️⭐️⭐️⭐️⭐️ Housing group

Excellent accommodation! Clean , warm and comfortable. Feel safe and secure and staff at my location are fantastic and helpfull. The best thing I ever did was get a flat of your housing group ! All repairs have been carried out on time and to a high standard!!⭐️⭐️⭐️⭐️⭐️ Well done to all the staff within your housing group! U do a fantastic job….

Mr · 17 February 2023

★★★★★ 1/5

Trustpilot

There’s is no point complaining to the…

There’s is no point complaining to the Housing association regarding nuisance from neighbours nothing gets done and they( neighbour) just get away with it. It’s driving me mad all the noise!!! I shouldn’t have to suffer on may own house because of inconsiderate people. You guys need to do better.

Mrs · 24 December 2023

★★★★★ 5/5

Google

Yesterday I had my sons bathroom repairs finished, in Kestrel Lane, Birchwood. Your Gentleman who did this was there early in the morning and worked very hard doing a fantastic and very professional job. His name was Steve Murphy and he is a big assest to your Company. thank you Steve

Wayne · 16 June 2022

★★★★★ 1/5

Trustpilot

Antisocial Behaviour Laughed Off

Mr · 1 October 2025

★★★★★ 1/5

Google

I am so glad that I do not have this company as my landlord. Refused point blank to change the locks when they knew my father had died and that somebody else was threatening to remove his property because they were given his keys by the hospital and I do not live locally. 1 star is way too good a rating for this uncaring excuse for a company!!! Update When I was eventually given the keys, my fears were realised as all his property been stolen.

Stephen · 18 November 2023

★★★★★ 5/5

Trustpilot

Brilliant housing association

After having a leak coming from my daughters flat to the flat below, Paul McNeilly of Yours housing group got it all sorted in 2 days, and was extremely polite helpful and kept us up to date throughout.A great experience.

Rajan · 30 April 2024

★★★★★ 1/5

Google

Terrible hardly answer allways leave you in the cold with no water for days sending wrong contractors out so haveing to start agane giveing out faulty heaters

J,T,A · 24 November 2025

★★★★★ 1/5

Google

Absolutely disgusted with them took them 3 months to get right measurements for radiators they gave us tiny fan heaters on Christmas eve me my children and husband were living with my parents until the radiators got sorted before we moved in to my parents house for short term my daughter was telling me that she was cold and when she was going to bed she had to have a hot water bottle and a blanket over her duvet as she was so cold because they couldn't get the measurements right after 7 whole years of telling them we needed a new side door they finally came out to measure it but then lost the measurements we were told we would have a new door within 7 weeks 6 months later they finally replaced it I'm waiting for a broken window to be fixed tomorrow and now they have pushed it back until October when I'm away no phone call to explain why this has been pushed back they just assume that you are always available they have no consideration and will happily allow the house to fall to bits worst company ever

Charlie · 19 September 2023

★★★★★ 1/5

Trustpilot

Pathetic Housing managers.

Pathetic Housing managers.Housing managers do not take responsibility or ownership for their inaction.Instead they use rent payers money to enlist aggressive solicitors who are more than happy to milk YHG for work. This is then charged to the tenants. Were the housing managers not so inept there would not be any need for the legal teams.

Leo · 18 January 2023

★★★★★ 5/5

Trustpilot

Had my gutters cleaned.

Miggins · 8 August 2025

★★★★★ 1/5

Google

Through our passion for housing more people have a safe place to call home, that is their words, what a load of garbage, should say, through our passion for greed, we throw you in a house knowing it’s a dump already knowing fence posts …

Michael · 16 April 2025

★★★★★ 1/5

Trustpilot

My partner is in remission from cancer…

My partner is in remission from cancer have a 7yr old in the house no heating or hot water in December YHG are an absolute joke ..... so now I have cancelled my rent direct debit see if they finally do something

Adam · 16 December 2023

★★★★★ 1/5

Google

Communication is zero very badly managed and when you complain and report someone they cover it up this company is a waste of time complete and utter shambles I've just filled in a complaints form on line but I don't suppose I'll get a reply

Brian · 4 April 2025

★★★★★ 1/5

Google

My shower is not working so i want to start by telling u, here goes they were actually suppose to come out last friday & the guy never turned up so i rang the housing to ask whats going on they said oh he had to cancel i said thats not acceptable he should of atleast rang me & notified me if he couldnt come so they made an appointment for him to come out again yesterday & he eventually turned up at 4pm & came & looked at the shower i told him that its not working & he said he hasnt been told anything regarding the job typical isnt it! so he wasnt able to do it he also told me its joke the system is rubbish between the housing & life 360 regarding communication so while he was here he booked an appointment for the shower for next Tuesday & i got him to show me that hes booked it in on his phone its ridiculous! Dont get me started my other repairs they need to book up on there communication skills its a joke!

Emma · 16 June 2023

★★★★★ 1/5

Google

Totally disagree if a company left my partner for 5 days so far without any heating or hot water . Should be ashamed to call yourself a housing company. Every time she’s been in touch they e said they will get someone out to fix it . They come get it on even though they know it’s going to go back off . And now they are trying to say it’s down to the sub contractor to sort out but when you speak to sub contractors they say it’s your housing’s responsibility. Pathetic. And while the argue over it my partner freezes and has to go to neighbouring people to get a shower .

Francis · 16 June 2023