Your Housing Group Warrington reviews

★★★★★ 1/5

Google

Hi There From 2 sorrel street Manchester. YHG managers are an absolute players which keep manipulating and neglected of doing what they’ve been promised since 8th July 2022. Formal Stage 1 Complaint - FEED0011874 an action plan: 46264 made by Samuel Wyatt, then no one connected in regards to action plan then Sara Butler came to my flat the. Manipulated and providing the wrong address and again and again till reported to House Ombudsman 202207110 and again and again manipulating and distressed me any way possible. The YHG creat Formal Stage 2 Complaint - FEED0013282 and then before date a Manager Adrian on 7th January 2023 called and made an appointment for me to discuss that urgent transfer to desire area and again on meeting they didn’t let me record the meeting to preventing of any further manipulating. And he said I am here to help you and promised me to answer back shortly in regards to that urgent movement which was issued on 8th July 2022. This is an absolute unauthentic act of such charity company.

Amertat · 16 June 2023

★★★★★ 1/5

Trustpilot

lies from lindsy farini just waiting…

lies from lindsy farini just waiting for court date she will be lucky to get a job in a chippy she owe.s me over 12000 pounds thinks she can pick on the disabled

Mr · 15 May 2024

★★★★★ 1/5

Trustpilot

Absolutely appalling service

Absolutely appalling service, laughable service. Cowboy builders. They leave you in Absolutely abysmal states. They fix things with duct tape mess your home up and leave you with a worse state.

Hannah · 17 June 2024

★★★★★ 1/5

Google

All this place wants is "smack rats" doesn't want working rent paying people,speak to you like a dog and we the rent payers pay there wages I've since left ,thank God but called round just to see how things were! omg rubbish everywhere just a s#£% hole Run ,stay away,private rent, tent anything else but these

Steve · 17 June 2018

★★★★★ 1/5

Google

Disgusting housing association. I have been left with a house in complete disrepair for three years. No one ever comes when you book them and if they do they say they can't carry out the work. One contractor that came laughed and said the house needs knocking down but still didn't carry out any repairs. It's has caused me so much emotional distress. I have now had to get a solicitor involved. Absolute shambles of a company.

Bellaz · 16 June 2023

★★★★★ 1/5

Google

Very poor customer support. Emergency repairs - no responce for longer that 48 hours. Web site is not working for ages. No-urgent repairs - waitinh ti,e longer than month, and on the day of appointment you will get messsage that your appointment is postpoined.

Tanya · 23 February 2025

★★★★★ 1/5

Trustpilot

broken promises and abysmal quality workm…

All the resposes on here from Yourhousing are just smoke and mirrors!No one does anything, apart from promise that they will "look into it and get someone to contact you"......and still nothing happens.When you do eventually see fix360, the quality of the work is abysmal!

David · 30 May 2023

★★★★★ 1/5

Google

Awful when it comes to repairs don’t know who’s in charge but they need to be fired

Saima · 3 December 2025

★★★★★ 5/5

Trustpilot

I had to give up my 3 bedroom house…

I had to give up my 3 bedroom house because I couldn't manage the stairs among other issues, this was a social housing cooperative. I got my bungalow last December after many years on the waiting list. YHG have been amazing from the get go, firstly the bungalow is perfect for my current needs and future proof for my ongoing needs. The staff have been more than helpful with any information I needed and they are prompt to respond to queries or repairs. Having been in social housing and private landlords YHG are by far the best, I've had some right nasty, lazy and rude people during my life but these have always been polite and helpful. “I love my home and feel beyond grateful for finding my nirvana. They have thought of everything in building this beautiful bungalow, it allows me to be the best I can be. I actually repeat a gratitude mantra every morning. ” to be listened to and supported is refreshing and to have a quality home with the correct environment is crucial for mental and physical health. I count my blessings every day.

Dave · 23 January 2023

★★★★★ 5/5

Trustpilot

Disgusting service

My experience with your housing has got 100 times worse over the years I have been a tennent with them their customer service is diabolical staff don't answer phone and when they do they fib you off without resolving the issue definitely rate them a big ZERO

Margaret · 14 December 2022

★★★★★ 1/5

Google

Wouldn't reccomend renting a house off these had a leaking roof for 2 years they finally came to give us a new roof and found asbestos so had to stop work. So just had to lath and felt it numerous phone calls to tell them it's leaking and keep getting told someone's coming out that day. Waters even coming through the lights very dangerous and its leaking on to the bed this time!

J · 16 June 2023

★★★★★ 1/5

Trustpilot

5 years as a tenant with your housing…

5 years as a tenant with your housing group. Let's put it one way how i have been treated by your housing is yes beyond a joke my home has had me trying to take my own life, so much so then feelings are back. it's took me 4 years to over come it to move forward. This company has now cost me 2 job a visit to court and then a 2nd visit because I fixed my own repairs. They moved me home due to asb and the state of my home and a promise from the managers and ceo that change would happen and not just for me but for everyone. I don't expect things to change over night however 9 months on nothing changed they again cost me a job leaving me with zero to live on has me again feeling beyond worthless in life and unable to pay my rent pa my bills or to even feed my cat come the end of this week.

John · 26 September 2022

★★★★★ 2/5

Google

Never answer emails.Hard to contact by phone (wonder why) and still have a housebound husband because they are stalling on a ramp installation which has been costed and funded and according to them a contractor has been appointed.That was aeeks ago.Why don't they ever actually talk to we clients????

Avril · 17 June 2018

★★★★★ 1/5

Google

Terrible service,no ability to directly contact a housing officer by email, always takes 3 hours on the phone, online complaints forms go unread, been trying for 7 months to get rubbish that people have fly tipped into communal and street areas removed. Five days for a callback from someone that never happens. I wouldn't say that they are the worst housing association, but they definitely aren't deserving of a 2 star review.

Scott · 16 June 2023

★★★★★ 1/5

Trustpilot

This is a joke now I've been waiting…

This is a joke now I've been waiting since Thursday 15 September 2022 for emergency call out for my boiler and its now Sunday after ringing them after 2r hours to say no one has turned up and being told another 24 hours emergency has been raised and so on and now its Sunday still no o e has turned up. Will be making a full complaint about this and I would like some advise into whether I can take this.further

Jackie · 18 September 2022

★★★★★ 1/5

Trustpilot

More expensive than private rented…

More expensive than private rented property, spend thousands of your own money to make the house livable and then pay more in rent than most private property.

Customer · 6 April 2024

★★★★★ 1/5

Trustpilot

I have been trying to report a man…nuisance neighbour

I have been trying to report a man repairing motorbikes for over a week but cannot get anyone to answer the phone. He is rebing motorbikes all day into late at night it's driving me mad

Susan · 4 September 2023

★★★★★ 1/5

Trustpilot

They should be fined, 0/5

I would put 0/5 if I could. This company is horrific and should be fined under tenant wellbeing regulations. They ignore you, respond late, and if you need a repair or compensation they completely leave you in the dark and stop replying. Then they want to constantly charge you more on Service Charge fees because the companies they use "Overspend" every year.I would highly recommend every person having troubles with Your Housing Group reports them to Housing Ombudsman.

Liam · 7 October 2022

★★★★★ 1/5

Trustpilot

Worst housing group …

Joke of a company I reported my neighbors in January and the problem as still not been sorted they promise they will phone but it never happens

Jeffrey · 5 March 2024

★★★★★ 1/5

Google

So far am unimpressed by them, I have been reporting repairs and issues around the building (15 in total) and so far not a single 1 has been completed or addressed correctly, sent a plumber out to fix the rear lights on the building for example, fly tipping just to have an employee more the rubbish into the building only bins meaning residents can't put there own rubbish out because of it, sent a roofer out for rising damp issues, sent someone to repair the heaters which work but not for the broken boiler. It's leaving me and my wife confused on how this can be happening.so this review is for people in this company to take notice of there failings, and maybe something will get done. There have all my emails as a list. We have even mentioned a move but no one got back to us, I wonder how many others are being treated like this

Wez · 16 June 2022

★★★★★ 1/5

Trustpilot

Couldn't care less about tenants

This landlord is an utter shambles. I've been emailing their complaints department for 5 months and had no reply.In the 6 years I have been a tenant it's been nothing but major repair after major repair. They send contractors out without notice and half the time they send the wrong ones. It took them 6 months to fix a leak from the boiler. It's just a pity you can't give minus stars because this landlord does not deserve any.

Miss · 28 April 2022

★★★★★ 1/5

Trustpilot

From 25 th january till last week no…

From 25 th january till last week no hot water or heating. But work not finished yet. All pipes need to be boxed.59 flats. We pay for services charges that we don't get them. Poor management .

William · 8 May 2023

★★★★★ 1/5

Trustpilot

Useless company

I have been 3 months without a cooker. I've called 10 times, waiting almost an hour every time and they say they are going to call you back to book an appointment but they never do. I finally got to book a date twice but nobody turned up, leaving me waiting for two full days (days I took off work especially for that). The most useless and disrespectful housing group I have ever dealt with.

Gabriela · 30 September 2022

★★★★★ 1/5

Google

If i could give this shambles a zero I would. Impossible to speak to a person, big city gets the attention the rest of us are invisible, spend money on useless leaflets and a phone system that sends you round in circles for an hour at a time. Bad enough when you aren't elderly but the way they conduct business shuts out anyone who doesn't use technology

M · 16 June 2023