Your Housing Group Warrington reviews

★★★★★ 3/5

Google

Terrible treatment, I am a pensioner had to repair my own roof Had to pay for I eternal shutters, the over 30 yr old wooden windows are quarter of inch double glazed Survey came out said 5 more years before they doing them New residents get new doors , I been 10 yrs here nothing Pensioner in this close they don't care , I wish someone in authority would have the decency To call me or visit not a young girl surveyer. My living room ceilng had 2 holes in they put a bucket in attic And it was report6 Oct 6th they said Nov 18 to fix it and it rained that much I had to protect my contents It was there roof I had to repair myself

Eddie · 16 June 2020

★★★★★ 1/5

Trustpilot

Bath re-enamelled due to being chipped…

Bath re-enamelled due to being chipped poor quality of workmanship they came out a second time and it’s worst than the first time, tiles coming away from wall but they wont fix them

Cheryl · 28 November 2022

★★★★★ 1/5

Trustpilot

These guys are a joke, you'd be better off with a tent!

These guys are a joke, they even tried to explain to me that because they triedto expand the business 'services have been lacking' (i have this conversation recorded) what kind of a damn excuse is that, because you're money hungry we suffer!!? pathetic!!!you have housing managers way out of there depth.repair workers who cause more issues than do repairs.and you'd think after losing a legal battle over housing disrepair would result in temporarily re-housing somewhere sensible and suitable, WE HAVE BEEN MOVED SOMEWHERE WORSE THAN THE FIRST HOUSE! sort it out get your act together or a second disrepair claim will follow!!!

Michael · 4 April 2020

★★★★★ 1/5

Google

As council owned these properties in the 1st place b4 selling them off to Your Housing, council should buy them bk at a deserving cheap price, thus helping tenents to get bk the repairs & valuable support they well & truly deserve, seen as tenents r " customer's whom pay high rent" this seems a fair exchange.

Tia · 16 June 2023

★★★★★ 1/5

Google

Complained numerous times about one of their tenants they moved in next to me. The bloke smokes weed, the smell has spread to my house, he's cut my tv cable, stolen lead from roof of an outbuilding which backs onto my garden, slates now all loose and dangerous, throws spliff ends into my garden, constant loud shouting rows with his mum at all hours, bangs on my wall if i dare hoover up at 9 in the morning. This housing group has done nothing.. but they're getting the rent so don't suppose they care. Disgusting and no consideration whatsoever for what was a nice little street until they moved this scumbag in.

Claire · 17 June 2019

★★★★★ 1/5

Google

Absolute rubbish housing association, Dont repair things when need to, can't get through on the phone, and housing officer was harassing us and making up lies to our neighbours who are her family and friends. Mold in house for 6 years this …

Scott · 16 April 2024

★★★★★ 1/5

Google

What a experience yet again with Your Housing.. i have yet to speak to one person with any skills or manners. They will try ther level best to annoy on purpose why i dont know!!! Trying to get them to repair anything in your house is like punching fog! The minute u stick up for youself and give it back to them they will threaten u wiv ur tenancy in some way or court action they think they own u... what a bunch ov brainwashed unhelpfull nitwits ... cant wait to hand my tenancy bak and tell them straight what i think ov them all.... worse association there probably is...i hope they read this pls do ya bunch ov useless ill mannered unhelpfull windups...

Phil · 17 June 2018

★★★★★ 1/5

Google

This housing association is the worst. Who in their right mind puts fuse wire around a 38 year old 60amp fuse in the main electric box and don’t bother to put a new one in then 2 and a half weeks later it blows again. I even phoned them 2 days ago to ask what was happening and they said the electrician will phone today to make an appointment, I’m still waiting on the call. 😤😤 This association was 100% better when it was Headrow Housing, they should never have merged with this group. Sooooo angry right now and I’m reporting this to the ombudsman.😤😤

Michelle · 17 June 2018

★★★★★ 1/5

Google

JOKE of a Housing Association. Stay clear everyone. Never experienced anything like their customer services! And their stupid rules and their horrendous attitude! They do not care about anyone living in their properties as long as they are raking in the money. They should have more respect for the people (like me) that always without fail pay their rent on time, kept the house nice and am always available for their home checks etc. I dread ringing up as I know I will just be left angry. Had to put the phone down when on the phone today after waiting jus under 20 minutes to even have the phone answered and then a lady with a 'can't be arsed' attitude answered and fed me a load of ****. Unhelpful, miserable and unprofessional is what they are.

Gemma · 17 June 2017

★★★★★ 1/5

Google

Just spent 80 minutes trying to report that our central heating is not on.We are in our 80’s and my wife is awaiting surgery for a new hip.The weather is forecast to be cold tonight and we are very worried.

Michael · 16 April 2024

★★★★★ 1/5

Google

Useless and unprofessional beyond belief, treating their tenants with distain. Insist on intrusive monthly inspections of your private sleeping accommodation, but quite prepared to leave you with no cooking or washing facilities for weeks on end while their cowboy contractors do unnecessary “refurbishment” work to communal areas, resulting in a squalid mess.

Gustav · 16 June 2023

★★★★★ 1/5

Trustpilot

3 weeks in...living in rat infested…

3 weeks in...living in rat infested flat with a child. Appalling management and customer care is zilch!

Ms · 1 September 2023

★★★★★ 1/5

Google

Zero stars. Dreadful housing association! Disgusting. Do NOT live in their properties. It will be the worst decision you ever make.

Lotus · 11 January 2025

★★★★★ 1/5

Trustpilot

Continued problems over years

Continued problems over years. Latest took them 5 months to sort out. They are not fit for purpose

Marcus · 5 June 2023

★★★★★ 1/5

Google

Worst ever getting main gate repair done. Nil services as always.

David · 6 May 2025

★★★★★ 1/5

Trustpilot

Absolutely disgraceful housing…

Absolutely disgraceful housing Association, been tenants for 15 years and not missed a single payment, the garden fences are literally rotting away, and we’ve had to do something about it ourselves, kitchen still hasn’t been changed after numerous complaints, just find it disgraceful how they can take money off people and do nothing to help the people living in their homes.

Deldar · 12 February 2022

★★★★★ 5/5

Google

It does a while to get through to your housing group but once customer service team answers the call they get on to the problem ASAP Unfortunately this can take weeks for someone to complete the works Why does it take weeks and not days like other councils

Jenny · 16 June 2023

★★★★★ 1/5

Trustpilot

I have been a housing association Platform …

I have been a housing association tenant for 18 years. Platform took over my tenancy with Waterloo housing. Since then they are the worse housing group to contact. They take weeks to respond to any kind of repairs required. They are also a nightmare to contact on the phone. The portal for the email to contact them is a waste of time to.

Ann · 18 May 2021

★★★★★ 1/5

Google

I think they forget people live in there property and are paying to live there. 4 year old repair jobs still pending, complaint team waste of time, won't close your case so the ombudsmen won't get involved. Unsafe property's, surveyors that are unqualified.

M · 16 June 2023

★★★★★ 1/5

Trustpilot

The app never works

The app never works, the book a repair part however of course there is nothing broken about the make a payment part!

Tania · 4 September 2024

★★★★★ 5/5

Google

Fantastic, modern complex with top facilities.

Phil · 16 April 2025

★★★★★ 1/5

Google

Trying to get the ball rolling to report anti-social behaviour. Constantly having to phone them, still nothing has been done. Having to request things over and over again. Absolute joke. Not bothered about this kind of stuff as long as they get the rent. Getting to the point where I'm going to involve my local MP. First chance I get to move I am gone from this street.

Jamie · 17 June 2017

★★★★★ 5/5

Google

Called up Your Housing on the phone, regarding a rent an over payment that I made by mistake. I got right to their accounts dept. Found them extremely helpful, and that they would return the over payment I had made before the end of the month. A couple of weeks later, the over payment was back in my bank account. Well done, and thanks for helping so much.

Graham · 17 June 2017

★★★★★ 1/5

Trustpilot

Bad management from top to bottom

Bad management from top to bottom. Problems, many serious for over 15 years

Marcus · 15 February 2023