Your Housing Group Warrington reviews

★★★★★ 1/5

Trustpilot

I have tried to contact Your Housing…

I have tried to contact Your Housing Group via the hub that does not allow me to use it as it just keeps saying NO ACTIVE APPLICATIONS, I tried calling the emergency repair phone number but was kept hanging on line while music was playing and after 10 minutes I had to hang up because I could not afford to stay on the line any longer. I have also messaged them on Facebook messenger but I have had no response at all from them. I have put in two complaints now as well. I find their lack of responding to people’s needs and requirements very disappointing, disgusting, disgraceful and disheartening.

MRS · 28 November 2022

★★★★★ 5/5

Trustpilot

The CEO is turning it round

I would like to say that I have had many issues with Your Housing Group. However since they have changed the CEO to Jacque Allen I can honestly say the service was second to none. Jacque put my issues into the hands of a lady called Kate Meredith who dealt with every issue I had. The repairs were corrected immediately and left me very impressed. I really feel this is a turning point for Your Housing and hopefully they will give everyone the same service which I have received. Thank you again.

David · 25 November 2022

★★★★★ 5/5

Trustpilot

Can't fault Your housing

Can't fault Your housing. Just rang as my patio door had problems with the lock. Joiner rang ten minutes later and arrived 2 minutes after that. Currently doing the repair. That's what you call service. Thank You

Angelique · 14 April 2025

★★★★★ 1/5

Trustpilot

Incompetent fools all of them!

I have sadly been with this housing provider for a long time and I can say they employ some dodgy people, they are clueless about ASB, they most certainly target those that have the courage to complain, they keep moving housing officers so you never can get a good working relationship with them, the new one is a complete idiot, and Lazy! they protect criminals no doubt, maybe the odd one gets kicked out then they have a big party about it, they have no care in the world what happens always reliant on Police and all will know how useless they are, I have done everything other than take legal action against these muppets if only I could get legal aid! my neighbours trashed my flat flooding it 4 times, smoke drugs, they dont like me having a bin and stole 4 of them, made a false allegation against me, continued waking me up, yet the crafy B....s go quiet whenever I start recording, how the F do they know? housing done nothing, believed all the BS at the door thats how incompetent they are, Fix360 is a disgrace they still wont come in and do my electric, I am living of one socket! I wish I could leave this horrible company and something needs to be done about them.

Daz · 11 November 2022

★★★★★ 1/5

Trustpilot

We are waiting for an emergency repair…

We are waiting for an emergency repair for the boiling with a part being ordered for the second time and still no response. We have also got excessive Mold with an inspector coming out to assess and advising of everything that was needed again still no response. We are going down the route for compensation for the Mold as it is now out of control and after years of dealing with and cleaning this myself i still have no response. After replying to surveys and questionnaires and even a door call questionnaire which I explained every detail we still have no response. We also now have 3 plug sockets that are not working, and I am reluctant to raise a fault as i feel like i won't get a response. Please can someone call me ASAP. Tenancy number - 150023

Sarah · 26 October 2022

★★★★★ 1/5

Trustpilot

Incompetent doesn't begin to cover it

Reported a near miss on the steps leading up to my property two months ago. A delivery driver had almost injured himself when one of the steps came away from the already rotting structure that had been looked at by a member of YH staff last year. An emergency repair constituted little more than a maintenance operative fencing and taping off the steps to prevent anyone using it and suggested that I use my next door neighbours steps instead. I called YH the following week to inform them that I was buying a house elsewhere and needed access to my own front steps to move my furniture out when the house sale completed. I was told a new set of steps would be fitted, a job had been raised and I would receive a date when the repair would take place. Two months, nearly ten phone calls, 6 promises of call backs and two weeks to the date I actually move out and I refuse to waste any further time on this tin pot joke of a company. I informed them on the Monday of my notice to quit the property and received an email the following day referring to a call that was never made . I then received a call from a different person to discuss my reasons for leaving who was surprised to learn that I had never even spoken to her colleague? She promised to call me back regarding the issues raised but failed to do so. An appointment was made for a housing officer to visit to inspect the property which I welcomed but they called to cancel half an hour before they were due to turn up. I then made one final attempt and instructed the person I spoke to that this was the last time I would waste time on them. She promised me a call back from the person overseeing the repair and a follow up call to ensure I had received the information I needed. Neither of these happened. I received an email from someone who clearly wanted to discuss the payment of rent that would be due before I leave. They were instructed to provide a date that the repair would take place and then we could discuss finances. I have been turned down by two removal companies due to the access to my property. This has been highlighted to YH and falls on deaf ears. I can honestly say that this is organisation -I use the term in it's broadest possible sense- is happy to take money from their tenants (I would like to add that I am not and have never been in any arrears with them,) but not quite so quick to use it to maintain the property. They are an utter disgrace. As tenants we are treated with total. contempt despite making every effort to raise issues before they become so serious as to endanger the health and safety of occupants and visitors. My property was modified prior to moving in and the result was that there are no doors downstairs. This caused a serious concern in terms of fire prevention and also made it very expensive to heat . YH were aware of this but have ignored it. My conclusion is that they would rather invest in new properties rather than maintain the older ones and the same seems to apply to their tenants .Either way I would rather sleep on the streets than return to a property owned by Your Housing.

Claire · 20 October 2024

★★★★★ 1/5

Trustpilot

Disgraceful

Disgraceful, no repairs despite over 3 years of complaining of having live electrical wires hanging out into my kitchen. Reported black mould 3 months ago, still nothing been done, all children and myself are now waiting for test results from Drs proving illnesses have been caused by this mould. Have complained numerous times, still nothing done. Time to sue me thinks

Kerri · 20 February 2024

★★★★★ 1/5

Trustpilot

Is YOUR HOUSING LTD is a scam?

I've tried contacting this company several times via message about rental properties advertised on websites and have never received a response.

Murilo · 8 September 2025

★★★★★ 1/5

Google

I have been trying to get through to emergency repairs for a week!!! After an hour of waiting the line goes dead. TOTALLY FRUSTRATING AND NOT GOOD ENOUGH. Get more staff to man the phones.

James · 16 February 2026

★★★★★ 1/5

Trustpilot

Even one star is too much for this…

Even one star is too much for this absolutely disgusting organisation. I have been battling with mould and damp problems with my ceilings for years. I was in legal battles last year then had another major leak with my bath in March. Had forever problems with my shower, leaking and flooding through four cupboards leaving black mould everywhere. I am been sanding treating trying to manage this myself up until two weeks ago where I had a tiny leak. The plumber come and turned it into a gushing nightmare. I had to dehumidifiers on constantly. I’ve spent a fortune on mould products and I cannot get through to anybody about the appointments that have been booked in as these appointments are never even booked in after me chasing and chasing I took time off work with 3 separate jobs next week to try and get some of these repairs set into motion as I need all my shower ripping out, and the inspector said this himself that I had three weeks ago now they’re trying to push these appointments back even further as they was never even booked in and I cannot take any more time off work as I will lose my jobs as you can understand getting A week off with three separate jobs is an absolute miracle. I’ve not had seven days off in over four years not even Christmas. I am contacting the papers, my solicitor environmental health and my MP today you have today to phone me. If not I will be setting things into motion. I’ve already spoken to the papers and they’re waiting for the go-ahead. I have over 90 photos of damage that your property is causing some my items. Your absolute jokes

Miss · 24 September 2024

★★★★★ 1/5

Trustpilot

A shambles of a housing association.

It's a shame I have to even give them one star just to write a review... I've had damp and mould in my flat now for months and nothing has been done, fix360 come out and want to do as least as possible and seem to think the damp and mould is all a big joke when it was caused by a roofing disrepair when I first moved in. I'm still waiting for scaffolding to be put up, I feel as though nothing is being done and whenever I contact them I am being fobbed off. It isn't my fault nor is it my responsibility to fix damp or mould that was caused by disrepair. It really feels as though myself as a tenant is being ignored and expected to live with damp and mould because I've been socially housed. Then there's fix360... Don't even get me started on fix360, they want closing down, they're a disgrace and don't want to do any of these jobs they're told to carry out. Then they don't even bother turning up when they're supposed to and would much rather sit in their vans all day, I could go on! Your housing group needs a radical improvement when it comes to carrying out repairs and they want to switch their partnership with fix360.

Pablo · 1 July 2022

★★★★★ 5/5

Trustpilot

Never had a problem with YHG

Never had a problem with YHG, if you can actually communicate with people in the appropriate manner, the issues get resolved. After reading alot of the comments, most are needless and people love to whinge. At least YHG reply to every/most reviews,that isn't what a,bad company does!!!!!!! Trustpilot in no way reflects YHG as a, company. Most happy tenants don't post positive reviews

Christopher · 1 December 2023

★★★★★ 5/5

Trustpilot

Manor Gardens, Hartford, Northwich

We were looking at purchasing a property at Manor Gardens, Northwich and had a small blip at the start but this has been overcome.Donna & Amber have been super at supporting our application so far & we are progressing with the purchase of our share on this development.Even so the development is still under construction the area is well looked after by the site team. Don’t be put off by the negative reviews on here as we feel you will get a positive outcome always from Amber & Donna at Yours housing.

Ben · 3 September 2024

★★★★★ 1/5

Trustpilot

An absolutely repulsive company that is…

An absolutely repulsive company that is responsible for damage to our property and the creation of hazards.One of our neighbours is with Your Housing and the tree on the property has began causing damage to the path leading to our house as well as the foundation of the fencing and the path in the front garden.We contacted them about this, just to have them basically say that we should contact our insurer. They have completely neglected ANY responsibility with this and it is disgusting. We're now still stuck with this issue months later and the tree is still causing damage, pushing path flags up which is creating trip hazards, especially concerning for an 80 year old disabled family member.A truly disgusting company.

Bradley · 1 September 2024

★★★★★ 1/5

Trustpilot

I am extremely disappointed with…

I am extremely disappointed with your housing group ltd.

Srwah · 5 December 2025

★★★★★ 1/5

Trustpilot

My daughter signed her tenancy in July …

My daughter signed her tenancy in July 2022 still can’t move in because of damp she has a little boy paying rent bills ect on the house been out to plaster but still damp they say they are coming out but don’t turn up ring to ask where they are they say it’s not been logged why has no-one investigated this company is beyond me

Sarah · 18 August 2023

★★★★★ 1/5

Trustpilot

ASB Warning

Issued a warning by Sue Fenney when we own our house. The warning was issued for apparently threatening a neighbour.

Neil · 8 August 2025

★★★★★ 1/5

Trustpilot

Shockingly bad

Shockingly bad. Great at wanting payment, zero in return. Lost count now of booked appointments and no show. No apologies, nothing. Empty promises for property upgrades and repairs. About as bad as these things can get really. Wouldn't recommend to anyone. Avoid if you are looking for a reputable Housing Group.

Jay · 4 June 2024

★★★★★ 1/5

Trustpilot

When they do repairs or upgrade your…

When they do repairs or upgrade your home, they use inferior materials. The worst thing is they refuse to do anything about anti-social behaviour. We had a group of yobs in the grounds causing damage and lighting fires, yet they didn't want to know because they don't have to put up with it.

John · 27 April 2024

★★★★★ 1/5

Trustpilot

Absolutely no empathy for people's…

Absolutely no empathy for people's situations. Constantly have to chase up emails and phone calls. No interest in doing minor repairs. Get put in an absolute dump that no one else would touch.... dont blame them. Area vile full of drug activity. Seems to be just put up and shut up. Feel so let down and been struggling healthwise and now hardly sleep due to incident last month. Really disappointed.

Sue · 22 February 2023

★★★★★ 1/5

Trustpilot

I wouldn’t trust them to open an envelope that’s already open!

My building flooded 6 weeks ago due to a roof leak that hasn’t been repaired for years. Three flats out of four had water running through and is now mouldy and damp throughout. Your housing group have done nothing. They put up scaffolding for two weeks, did not carry our repairs, the took it down. I’m convinced they throw up scaffolding so you think they’ve done something but they have not. One of the tenants is depressed and living in one room, despite paying full rent. They were supposed to send someone to welfare check said tenant but cancelled on the day of and no one else came or picked up the complaint. No duty of care whatsoever towards tenants and their welfare. All methods of communication from other tenants has been ignored. Calls and from tenants Therapist have been ignored. No tangible meaningful action of any kind taken. False platitudes only. Personally, I’ve now had no heating or hot water for 6 weeks. Online repair request-ignored. Emails chasing-ignored. Your housing group-unofficial motto-“just ignore everything and it’ll go away”..Edit- just so people know fix360 are your housing group under a different name. They are not an outside company. Companies house clearly shows this. They try to blame 360 for poor repairs but they are one and the same...

Zara · 1 December 2021

★★★★★ 1/5

Trustpilot

Tried to run me off the road today

Tried to run me off the road today, so clear to me they do not care about people's wellbeing at all. Be careful dealing with them.

Customer · 19 May 2025

★★★★★ 1/5

Trustpilot

Rubbish service

The service is so bad you wouldn't believe it,they have me down as always moaning,the fact every winter the heating goes off,I have tried to get some answers earlier this to try and resolve it,but the make me look so stupid,I also reported water coming in to our bedroom,the carpet is soaking wet but no one as been as of today 16/10 I originally reported it on the 9/10 no calls no response NOTHING

Ron · 16 October 2024

★★★★★ 1/5

Trustpilot

Worst housing associations ever

Worst housing associations ever. Left me from december to August to fix the faulty un livable house. Then in reality they never fixed anything they just masked over their job. House is full of damp and illegal alterations. The workmen they use are confrontational and thieves. My housing officer mattehew never responds back to me EVER!!!! Worst housing company I have ever known i should of stuck with Weavervale

Joanne · 18 September 2020