Your Housing Group reviews

★★★★★ 1/5

Google

unreliable and relentless at the same time. You have a repair booked nobody shows up you are late to pay the rent you have missed calls and voicemails. The company is obsessed with sending people out for gas checks or some other check. The app never ever works, and the workmen literally cannot be bothered to do any job they are called out for.

Occasions · 11 April 2026

★★★★★ 1/5

Google

The number of repairs in my house now is unreal, I've had a leak for 8 years plus in a room where my kids sleep, now infested with damp and mould. Your Housing Group is taking advantage of people who need social housing. It's an absolute disgrace. I will definitely be seeking legal advice. *UPDATE* Tue 9th Jan 24 We have a newborn baby in the house, We still have a leaking roof! Everything is exactly the same except the room where my boys sleep now has a serious hole next to the window and more thick looking mould growing around the hole. Repairs should've been started on the 15th of December 23. On the 23rd, we received a text message stating that we would now have to wait until Feb 24 for work to commence, 2 months more of fighting this leak and mould. It's an absolute disgrace. Your Housing Group and Fix360 should hang their heads in shame.

Michael · 17 January 2024

★★★★★ 1/5

Trustpilot

Awful Job Application Process

Tried to apply to work at a 1st Line IT Support role for these baboons, but their shocking website wouldn't even allow me to log in with the account I created with them via their convoluted careers portal.

Alex · 2 February 2026

★★★★★ 1/5

Trustpilot

Shocking they don't give a toss about anybody but your rent

Shocking they don't give a toss about people who have a disability. They do the bare minimum, can't read door numbers properly. Can't get hold of housing officer perfectly fine if you tell that you have a mental health issue.never listen when they come round or when you email them . It is not the repairs it is the ones at the top. don't give a toss all you care about is the rent. My husband Is very ill and very lucky to be alive .they do give an appointment to come round through emails and tell you it is tha damp and mold team when it is a building surveyor we need.my husband has just been put on the waiting list for a heart transplant.

Tara · 27 September 2024

★★★★★ 1/5

Trustpilot

Not happy with the services am getting…

Not happy with the services am getting a person was aposs to come back to fix me roof never got back in contact with me and no job on the app I had another person to come out for a ground worker to fix me gutter today but I end up getting a roofer again but a different person this time. All they do is take photos say someone will be out to fix them. I had to fail appointments. Even had me place inspection but no news over that The phone service you have to wait on for ages. Wish they will get there act together.

JAMES · 19 August 2024

★★★★★ 1/5

Trustpilot

By far the worst landlord I’ve ever had…

By far the worst landlord I’ve ever had They just don’t care about tenants repairs non existent you fill out a complaints email and never even respond after 14 years in my lovely bungalow I find myself looking to move At nearly 60 because I just can’t put up with them anymore as per usual you do as they ask and they still never contact you I even made a official complaint and still no response absolutely shocking behaviour

David · 28 August 2024

★★★★★ 1/5

Trustpilot

Nightmare Neighbours.

Why do your housing anti social behaviour team. Allow a young family of three to terrorise a 67 year old living in the flat below. I try to sleep at night they bang on the ceiling. I can't even sleep in the day time because the 14 year old boy never goes to school he is at home whilst his mother is at work and she's told him to stop me sleeping in the day. I have had to book into a b+b for 6 nights to get some sleep. I've had the area manager to see me on two occasions. Nothing as been done. This is still going on and something needs to be done about it. This family we're evicted from there last placed they lived. I wonder why !!? I have now received a reply from your housing 24/07/2024.stating that they will have this looked into. I heard this story the last time i placed a review on trust pilot. Guess what I'm still waiting. Well here we are again this post is from 22 of July. Only last night and every night before that was they banging on the ceiling again. Still not heard from anti social team at your housing. Doubt I will. They are a company full of lies. And I'm sure by now people who post on here are wise to the fact that they only reply to your post to make people think they are doing something sad sad 😔😔 it's now 6th August.

Stephen · 6 August 2024

★★★★★ 1/5

Trustpilot

If I could give a zero rating.

If I could give a zero rating.. for that matter a minus would be more fitting. In an ongoing battle of torture caused by fleas from another tenant. Housing provider has had ample opportunity to treat their flat and yet they've left me to suffer the worst experience I've ever had. My torture began in February this year and knowing nothing about fleas thought I had shingles and treated for such. In March discovered it was fleas and the rest of my story continues to be a living nightmare. Will be taking another posters advice below and contacting my MP tomorrow. Case already with ombudsman. This organisation's complaints procedures are utter nonsense and unfit for purpose.

Jo · 23 July 2024

★★★★★ 1/5

Trustpilot

Formal Complaint Regarding Tenant Behaviour and Lack of Response from Your Housing Group

The tenants' behaviour is problematic, but the customer service is even more concerning. Despite submitting numerous complaints regarding these tenants, I have received no response. The shared fence panels have been damaged by the tenants on one side, and they have installed protruding nails and glass on our property, creating a hazardous environment. On the other side, there are also various objects encroaching onto our property. These actions are illegal under UK law, yet Your Housing has consistently ignored my complaints. The tenants are not only violating the law but also breaching their tenancy agreement. I would certainly avoid any areas managed by Your Housing Group; do not purchase a property near them under any circumstances.

William · 18 July 2024

★★★★★ 1/5

Trustpilot

Does not carry out repairs that are…

Does not carry out repairs that are stated are there obligations to carry out on the repair responsibility page on there website to carry out dismissed my repair requests online numerous times discarded many of my phone calls saying I am responsible for the repair of my exterior gate which it states on the website it’s there responsibility they then lied saying it’s in my tenancy that am obliged for the repair in which it does not state in my tenancy that I am responsible for this repair I have every phone call recorded along with the online repair submitted on the home hub along with the numerous emails I have a sent to be blanked. I have 2 children under the age of 5 years old one with a disability which I have explained to them that there’s no gate on the garden so if they was to run out of the property and a accident was to happen then it would be there fault as they’ve left the property exposed unsafe and exposed to intruders. I have since contacted housing ombudsman and my local mp and I am also awaiting a visit from the environmental health in regards to this matter. Anyone else having problems with your housing group contact the housing ombudsman and also your local mp and environmental health as your housing group have a duty of care to carry out all repairs in there properties as it is tenant’s responsibility to make sure the rent is paid on time every month it’s there responsibility to make sure repairs are carried out in the correct conduct and manner do not be fobbed off by this company and there lies and text book customer services asking to contact them and send more emails and calls over to still do nothing about the problem !!!!

Kemmi · 12 July 2024

★★★★★ 1/5

Google

This is my personal experience with Your Housing Group. I reported serious disrepair in July 2024, and after a long period without resolution, I felt I had no choice but to take court action. A judgment was entered in my favour. Despite this, the property remained in what I considered uninhabitable conditions for a long time, causing significant stress. I hope future tenants receive quicker responses and better support

Charlie · 17 December 2025

★★★★★ 1/5

Trustpilot

Absolutely appalling housing group.

Absolutely appalling housing group.I moved in with integrated appliances which have now broken and I can't replace because the housing unit they fitted isnt standard. I have asked simply for the sizes of equipment they installed but they cant even respond properly to emails. I have put in 2 complaints and heard nothing back and have now been without a cooker for months. They replaced a neighbours but wont mine(discrimination at it's best but that's another matter) I think they are a bit behind and haven't heard of the housing act 2018 yet. Leaving a home without cooking facilities or the space to put them does not make it habitable.

Dawn · 18 June 2024

★★★★★ 1/5

Trustpilot

May I suggest you take your complaint…

May I suggest you take your complaint to your local MP or nothing will get done, I have been through it all myself, property not even having basic amenities such as working heating and a safe electrical system with all manner of other things unsafe and broken from the day I moved in, total shambles. The amount of time I spent calling the emergency repairs and often late in the night and still not managing to get to speak to someone. The housing officer in Chester couldn't care less about my complaints and concerns, she made that clear enough times, same as the so called surveyor who came and tested for damp at my request as the property stunk of mildew and had visible signs of damp problems yet he dismissed every one of my concerns, well he would as he works for them. Take it to your MP, there is no there other way.

Kitty · 14 June 2024

★★★★★ 1/5

Trustpilot

HORRIFIC

Please forgive the below ramble. This whole ordeal and all the frustration that has come with it has taken it out of me.We’ve waited 11 months for a repair on our bin shed roof that has caused damage to our hallway. It has been ‘completed’ by cowboys at Fix360 after two days this week. The roof is wonky and poorly fitted in two parts, unfinished, my neighbours side has some form of trim attached and is fit snug with the fascia at least but ours is not, nails are hanging out, pieces of wood that look like they’ve been snapped in half, damaged and frayed have been thrown up, parts are not secured or finished. Missing bricks. I have a ply board meant for the inside roof leaning in my shed, door frame damaged…. I could go on and I sure wish I could share the pictures.Chasing up with this company, complaining, sending detailed pictures and descriptions of damage, gets you no where fast. We’ve had so many no show visits, the last time I was told it was because they needed to order the proper materials… having viewed the materials used, it looks like they rifled through a skip to find them.You feel like you are begging this company like a charity for help… when actually we’re paying customers.I sent detailed pictures to my contact there on Tuesday evening, with no response until today after one of their colleagues emailed me to say now the work has been completed can they close my complaint??‘From looking at the job the work has been completed so I have sent your email to the area supervisor for him to review and if necessary to do a post work inspection.’I’d like it if they could look at the pictures I’ve sent as evidence and not the ‘completed job’ tick on their system. I look forward to hearing the area supervisors review however at this point, I have little faith.

Jen · 13 June 2024

★★★★★ 1/5

Trustpilot

For 4 days now my disabled brother has…

For 4 days now my disabled brother has had to live in his bungalow with not being able to use his taps or shower or toilet as there is a blocked drain and your housing have fobbed us off over and over since we first reported it when his bungalow was under 2 inches of sewage resulting in his carpets throughout the bungalow having to be removed. They also refuse to replace his carpets saying he should ha e his own insurance, now surely they should have insurance for these purposes as its a fault with there system not something he has done. I am now on hold in a queue once more on day 4 waiting to complain and try and get this sorted.

Dennis · 4 June 2024

★★★★★ 1/5

Trustpilot

Discrimination and lies they feed you a story to shut you up

Lived here for 19 months excuse after excuse the roof has leaked for the entire tenancy. They patch it leaks they patch change entire loft insulation yes under a patch job .. so it leaks again. The money wasted on insulation change under a dodgy roof. Escalate to complaints team in October promised definite roof in April... May... going into June now. Still no date but had scaffolding 3 weeks now they said down as urgent as had no light in bathroom as water is running through the light fitting as only way of escape. My husband is having chemo and going through cancer treatment, explained this, they book appointments don't show change dates. Expect me to be physic then when I get annoyed there messing us around they reply concentrate on your husband he should be your priority. You have a cheek we are also entitled to a water tight property we pay you for. No mould or damp working safe electrics in a family home with children. I would never use this association again if had a choice and hadn't put so much money into this HOME we wouldn't stay as they know he's having treatment to weak to move anyway at the minute. So loosing battle and kicked when your down and added stress everytime it rains which room they direct the rain to next after each patchwork roof temp job. I won't name your employees for saying your down as a roof fix because you have cancer as any and every tenant deserves a good safe level of repairs from there landlord regardless of disability. They pay there rent do the right thing and keep the house in good order. I text and ring every day for updates to complaints and supervisor they either don't reply. Or say will get back to me... they don't.

Mrs · 29 May 2024

★★★★★ 1/5

Trustpilot

This housing association makes false…

This housing association makes false allegations they even went the police and the police didn't have a case They have caused me a lot of stress with the housing office making allegations on assumptions and then says it's true because she wrote it down She also called me for a meeting and didn't introduce her self or any of her colleagues wouldn't give me a copy of her statement now I'm going to pursue this in court I have witness who was present do not trust any of them I have made a complaint and the complaint was dealt with by the same people I made the complaint about there legal team is really poor they posted a note throuh my door accusing me of criminal activity with no evidence what so ever all based on assumptions So now it's become malicious liable and slander with police involved I wouldn't even give them 1 star it's the most corrupt company they tell lies it's ruined my life as well as my job

Joseph · 4 May 2024

★★★★★ 1/5

Trustpilot

Mr Thinks I’ve got the power

Again if I could give no stars I would . Another prime example of YHG employees getting above their station & thinking they have power over residents.

Marie · 12 February 2026

★★★★★ 1/5

Trustpilot

Been left without heating and hot water…

Been left without heating and hot water for 5 days now keeping calling to ask when my boiler is going to get fixed only to be told it’s a 24 hour repair and they’ll be out soon

BM · 4 November 2025

★★★★★ 1/5

Trustpilot

All sudden this yr our service fee…

All sudden this yr our service fee jumped from £8 to £14 a week. Joke . We only see gardeners 2 time yr for bushes in front and little piece grass. We get nothing else.ask for a breakdown and don't get proper ones. Also my rent gone to samed as assured when I was always a secure tenant.

Angela · 19 March 2025

★★★★★ 1/5

Trustpilot

I am so angry with your housing.The…

I am so angry with your housing.The bins are Overflowing agan and agan they make no effort to help Solve the flight tipping. There are rats foxes. Also, the glass in 2 of the doors What have still not been fixed The doors are constantly being broken. Your housing should be ashamed of themselves Making myself And others live like this. I do not feel safe in my own home. I also have expressed this many times And still get the same response, which is nothing. 13 of October 2023 which was my last review And not one of these things that I reviewed last time has been fixed or been sorted, they did empty the bins. But the problem.Was not solved as they are just as bad the bins are Disgusting

Jessica · 6 April 2024

★★★★★ 1/5

Trustpilot

About there safety and maintenance to there propertys

Im a tenant with your housing grove village for two years a suffered with infestation of mice my little boy and daughter became very poorly my housing officer was aware but it fell on deaf ears i put complaint its a long story so cut it short i took it too the housing ombudsman that was a waste of time so much of my belongs were damaged but they were told to pay £200 only morgan sindall are the contractors in October a bathroom was fitted the contractor told me they have just one day to do this job because they had to go to other homes the fitted was really bad i have all my evidence on Friday i had a bad leak its caused a lot of damage again iv put a complaint and i have contacted the local mp its a reckless landlord and contractors

Shazia · 4 April 2024

★★★★★ 1/5

Trustpilot

Scaffolding left at property

Your housing did a roof repair over a week ago, it was completed in just over 2 hours Unfortunately the scaffolding is still up at the front and the back, we can't get in and out as easily as we should as we need to be aware of the various poles and mainly the boards that were put down to protect the decking, it is now proving to be a trip hazard and its very slippery out there due to the constant rain. We are unable to clear up the debris that came from the roof, which is now soaking wet and a definite slip hazard until this equipment is taken down. We don't want help to clear it up just an honest answer of when this scaffolding will be removed.I am constantly being fobbed off on the phone but a very good point is that as this scaffold came from an independent company I have to assume that Your Housing are wasting money on hiring equipment that is sitting idlePerhaps it will take an accident before this is addressedI did send and e mail but the response time was 5 days which really is a jokeEdit - I received a call from a Swansea number on Friday and was told they were going to push for the removal of this scaffolding early this week. Its now midweek but no contact, strangely enough the number they called from on Friday now says its an incorrect numberWhat does it take to get a straight honest answer out of these people

Cath · 27 March 2024

★★★★★ 1/5

Trustpilot

More housing failures

I require repointing around my windows and booked this in months ago, only for your housing group to repair the wrong building. I have now drawn the conclusion a court summons will be required. They simply do not care and receive wages for being totally incompetent

Donna · 29 July 2025