Every review we hold for the Warrington office, from every platform, shown as written. First names only.
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5/5
GoogleThe Leaders Team at Warrington has managed my buy to let properties in Great Sankey for the last 10 years or so. They provide a reliable and cost effective service. In particular, I deal with Rebecca Hubbard on a regular basis. She provides a professional, well informed and timely management service which promotes a positive relationship with tenants and makes being a landlord easier for me. I would have no hesitation in recommending Rebecca to others.PositiveResponsiveness, Quality, Professionalism, Value
Mike Β· 22 June 2022
Agent replied Β· 21 June 2024
Hello Mike, Thank you for your review of our team, particularly Rebecca. It is always pleasing to read such positive feedback of our team here in Warrington. Regards Richard
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5/5
GoogleMy review is based on many years of dealing with Leaders (previously Jordans) and the excellent service I have had from Rebecca Hubbard and her team. I have several properties and all those from the Warrington area (about eight) have been let via Leaders. There is new management of the Lettings Department now and I am in the process of renting out one of my apartments. I can only hope that the care and efficiency continues.
Stephen Β· 23 June 2019
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5/5
GoogleLeaders are truly wonderful! Our estate agent Michael Foreman really kept us up to date with all of the relevant information regarding our house purchase. He made us feel confident with many of the terms and jargon used in law and sales. The process was easy and simple throughout. I would recommend him and Leaders services to anyone. Thanks again Mike, you deserve a pay rise!
Andrew Β· 26 August 2023
Agent replied Β· 21 June 2024
Dear Andrew Butler
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleA great service, highly recommended. Rebecca Hubbard, Property Manager was very professional in ensuring all parties involved where kept informed of any issues at all times. Five Stars π β¦
Darren Β· 22 June 2022
Agent replied Β· 21 June 2024
Thank you Darren for taking the time to write such a lovely review of Rebecca. Thanks Richard
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5/5
GoogleI've had Leaders maintenance guy do some work today (Hire Handy Andy) - such great work, replaced 3 fence panels which where in really awkward places, a new gate and took care of a huge, 15 ft part of a tree that had been blown off by the storns - he was extremely efficient and friendly and would highly recommend his work........Also Jane at Leaders Maintenance dept who was so helpful at with and queries please had.
Sharon Β· 22 June 2022
Agent replied Β· 21 June 2024
Thank you Sharon for taking the time to write this review, as I appreciate you must be very busy. Best Wishes Richard
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5/5
GoogleWe worked with the Leaders team to sell a property in the Warrington area. Our experience was a really positive one especially working with Rob Greenwood who was a complete gentleman who could not do enough to assist and help get our sale over the finish line. We will be forever g5raqteful and would recommend Leaders.
Ian Β· 22 February 2024
Agent replied Β· 21 June 2024
Dear Ian Hoather
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleLeaders just had to let you know and congratulate Rebecca, she has been a star! as always . Rebecca has gone up and beyond to ensure we have been completely satisfied with the work undertaken and recently completed at our address. This wouldn't have gone as smoothly if it hadn't been for Rebecca, we'll done and thank you Leaders, you have a member of staff that is a credit to you, herself and demonstrates exactly what great customer service is and should be..... Well done!PositiveResponsiveness, Quality, Professionalism
Darryl Β· 26 October 2021
Agent replied Β· 21 June 2024
Hi Darryl Clements-paterson,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Warrington. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
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5/5
GoogleDealt with Jane Healy brilliant service from start to finish. Issues are dealt with quickly and efficiently cannot recommend Jane highly enough Kept both myself, tenant & landlord informed at all time will definitely be using Leaders again highly impressed.
Eugene Β· 23 June 2019
Agent replied Β· 21 June 2024
Hi Eugene, thank you for this great review. We are so happy to read that Jane has been able to deliver such exemplary service to you throughout your dealings with her and that she has been able to provide you with such a positive experience! We will ensure your comments are passed onto the Jane and the team. Kind Regards, Leaders
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5/5
GoogleRebecca is amazing. So helpful and understanding. And quick to respond. With a outlook like that you will go far and be head hunted in your business fields . Thank you Rebecca
Britbrickwork Β· 22 June 2021
Agent replied Β· 21 June 2024
Hi Britbrickwork Britbrickwork,
Thank you for the great review of our Leaders Estate Agents Warrington team. Itβs fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
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2/5
GoogleOne member of staff ( dan ) was particularly helpful and prompt with responses .
However when dealing with a female member of staff ( to whom I am still awaiting confirmation for collection of keys a day away from my move in date ) was both short in her attitude and in my opinion obstructive when it came to getting a straight answer - she was also trying to contact me at this key stage on a telephone number which did not belong to me ! These matters of moving are stressful enough but her β couldnβt really care β attitude made me very disappointed in the service provided , from what seemed like a professional outfit . I will be making a complaint about this particular member of staff formally to the branch manager to begin .NegativeResponsiveness
Stephen Β· 22 June 2021
Agent replied Β· 21 June 2024
Dear Stephen Turpin,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Relations Team
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5/5
GoogleIf your thinking about selling your house please speak to Mike. I didnβt have a clue what I was doing so Mike spent over an hour explaining everything that would happen stage by stage. He valued the house and it was spot on, he got the best price for me which I feel is very important. They have an amazing system which helps them get back to you and the possible buyers very quickly. I would never recommend anyone else to sell your house but Mike and his fantastic team. Thank you all so much.
Clare Β· 22 June 2021
Agent replied Β· 21 June 2024
Hi Clare, we appreciate your positive review about your recent experience with us! We are pleased you were happy with the service you received from Mike and his team at Leaders Warrington.
Thank you
Customer Relations Team
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5/5
GoogleI needed to move from Glasgow to Warrington in a relatively short period. The Estate Agent Dan was very helpful, and professional in finding me a place at a great value.PositiveProfessionalism
Dennis Β· 22 June 2021
Agent replied Β· 21 June 2024
Hi Dennis Adam,
Thank you for the great review of our Leaders Estate Agents Warrington team. Itβs fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
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5/5
GoogleDan was very professional throughout the process going above and beyond to make sure all our questions were answered our questions promptly. We would definitely recommend using Dan and Leaders.PositiveResponsiveness, Quality, Professionalism, Value
Carolanne Β· 26 October 2020
Agent replied Β· 21 June 2024
Hi Carolanne Tranter!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Leaders Estate Agents Warrington
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5/5
GoogleJust to say how pleased we are to have met Leaders in Warrington.
As my son is looking for a flat in Liverpool we came across Colonial Chambers and it fits the bill. As a worried parent its very important to have confidence and great communication with the letting agent who are managing the property. I would highly recommend Mark, Beth and Adam who are a great team.
Mike Β· 23 June 2019
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5/5
GoogleMy agent was Dan! He responded immediately to my needs. Sourced a number of options straight away then found an absolute gem of a property and got me in as soon as possible. Took care of everything. Responded to any queries day or night and it has felt like it was 24 hour support. Iβm really happy with the ongoing support and know that any issues during the tenancy are in his safe hands.
Cheers to Dan and to Leadersππ»PositiveResponsiveness, Quality, Professionalism, Value
Phil Β· 26 October 2020
Agent replied Β· 21 June 2024
Hi Phil Jordan,
Thank you for the great review of our Leaders Estate Agents Warrington team. Itβs fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Leaders Estate Agents Warrington
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5/5
GoogleDan at the warrington branch has been absolutely phenomenal when it comes to customer service and client support.
He was very friendly and supportive when we decided to apply, especially during the current climate, going above and beyond to ensure our experience was a smooth as possible, even when others slowed the process down.
I cannot fault the service we've been provided and wouldn't need any persuading to deal with Dan again in the future.PositiveResponsiveness, Quality, Professionalism
JB Β· 22 June 2021
Agent replied Β· 21 June 2024
Hello Jb 625
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
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5/5
GoogleDan was very helpful from the very first enquiry I made. Always on hand to answer questions and guide me through the process. Overall great customer service. πPositiveResponsiveness
Adam Β· 22 June 2021
Agent replied Β· 21 June 2024
Hello Adam Smith
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
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1/5
GoogleFirst time buyers and we seen a property available online that we was really interested in and seen on the Leaders website that due to Covid-19 to contact the sales manager Michael Foreman via email for which I received a quick response and arranged a call. After initial contact with Michael he sent over a virtual viewing for the property and arranged for a follow up call the day after. Tried to contact Michael the day after to which he explained he was on the way to the property to show another potential buyer around (which is completely fine and understandable) and would contact me when he was back home at 3pm. This was 1st of May and I am still awaiting for a call back after trying multiple times to reach him. The property has today been taken off the market and even called today to confirm it had been sold and still no response. Disappointed with the service and wouldnβt look to use Leaders services further as we had a real interest in the property and as a seller I would also be disappointed if an agent representing me didnβt respond to potential buyers.
Matt Β· 22 June 2020
Agent replied Β· 21 June 2024
Hi Matt, We understand the importance of providing a high level of service to our customers and recognise that effective communication is such a key factor in allowing us to do this. Our staff always try to be contactable for our customers both over the phone and via email and addressed within a timely manner and that any calls which are missed or messages left be returned at the earliest opportunity but are saddened to hear that this has not been the case and we have fallen short on this occasion. Thank you however for bringing this to our attention as knowing of these issues when they arise allows us to continue coaching and mentoring staff to ensure that our service levels continually improve. Thank you from the Customer Service Team.
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5/5
GoogleThe quality of service that I received from Daniel and Natalie when renting a property from Leaders in Warrington was excellent. Thank you.
AlanPositiveResponsiveness, Quality, Professionalism, Value
Alan Β· 22 June 2021
Agent replied Β· 21 June 2024
Dear Alan Wood,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Warrington. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Care Team
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5/5
GoogleVery much impressed with Leaders property management, warrington. They are always trying to help and guiding with right process. There is a prompt response whenever some kind of house maintenance issues and tracking for closure.
Sai Β· 23 June 2018
Agent replied Β· 21 June 2024
Hi Sai, thank you very much for your kind words! We will be sure to pass your comments onto the team.
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5/5
GoogleLaura is amazing, thank you so much for your help and your patient in all the process steps to rent.
Yolanda Β· 22 June 2022
Agent replied Β· 21 June 2024
Thank you Yolanda for taking the time to write this review, it is really appreciated. Kind Regards Richard
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5/5
GoogleMany thanks to Michael, for his expertise in helping me with the sale of my property in these troubled times. Thanks again Michael.PositiveResponsiveness, Quality, Professionalism, Value
Rick Β· 22 June 2021
Agent replied Β· 21 June 2024
Hi Rick Halil,
Thank you for the great review of our Leaders Estate Agents Warrington team. Itβs fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
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5/5
GoogleJane is very easy to communicate with and is always very professional and helpful in responding to any tasks that need doing on our properties.PositiveResponsiveness, Professionalism
Elliot Β· 22 June 2021
Agent replied Β· 21 June 2024
Hi Elliot, we're happy to hear about the professional service you received from Jane at Leaders Warrington branch. We are pleased she has been able to assist you during the tenancy.
Kind regards
Customer Care Team
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5/5
GoogleThank you so much to Rebecca Hubbard for all your help, you are a credit to your company !!
Tracy Β· 22 June 2022
Agent replied Β· 21 June 2024
Thank you Tracey for taking the time to write this lovely review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.