Leaders Lettings reviews

★★★★★ 1/5

Google

Complete time wasters. Conversed solidly for two weeks and indicated that they wanted to take over the renting of some flats in Liverpool. Went on holiday and was told a manager would contact me to carry on the conversation. Then just stopped responding. Could have simply said they were not interested but just ignored me. Highly unprofessional.

G · 26 September 2025

★★★★★ 5/5

Google

I am a current tenant and Jane and Natalie always go above and beyond to help me with any issues. Natalie was great during the whole moving in process and kept me fully informed and Jane my property manager has always made sure any maintenance issues have been quickly sorted and has also helped me a great deal with her advice in general. Thank you bothPositiveResponsiveness, Professionalism

Michelle · 26 October 2022

★★★★★ 5/5

Google

We are deeply appreciated effort the Leaders put into their work, especially Michael who have been our guide on obtaining a property. He is very helpful and responsive! I always called them with many questions about the property he always made sure and helped me with the information. We can't believe that we got the keys within 2.5 month. Highly Recommending Leaders Warrington and Michael !PositiveResponsiveness, Quality

Theresa · 22 June 2022

★★★★★ 1/5

Google

WOW! How on earth this letting agents has got this high of a star rating is just mind blowing, if I could give minus stars I would. AVOID AVOID AVOID at all costs both tenants AND landlords. Most unprofessional letting agents Ive had the misfortune of being involved with. So much so we’ve handed our notice in and are moving next door just to get away from them. Just a tiny example of how unprofessional they are - My mother and I were sat in their Warrington office last month and one member of the team just suddenly stood up and shouted at the top of his voice “WHOS TAKEN MY BLOODY PEN?” How “prefossional” It’s been one thing after another since we moved in 20 months ago. The boiler wasn’t working when we moved in, they put the wrong date on our tenancy agreement which ment I had to pay two weeks council tax for this property and I wasn’t even living there. There were various leaks under all of the sinks. The washing machine sounded like a jumbo jet was going off every time it span. The freezer doesn’t work. Hardly any of the bulbs were working, we had to replace the majority of them. Oven was filthy. House was filthy. We went away on holiday for three weeks, came back to discover the toilet had been leaking, it took them four days to come and take a look at it, and four months to get a painter round to paint the ceiling where there had been water damage. It’s a good job my partner is a plumber and turned the water off to the toilet or the ceiling would have fell in. They are totally unreliable, say they are going to come round for an inspection etc and I always have to ring them to chase them up because they are late or have forgotten - naturally the whole office blames each other. I could literally go on and on about Leaders as to why not to go with them. I’m sat writing this review now because my partner and I had an email stating that there would be a viewing at 10am this morning. Shock horror nobody has turned up and when we’ve rung the office to see how long the prospective new tenants are going to be, it’s not even on their system that there is a viewing today even though we have it in black and white on an email. I cannot stress how horrendous Leaders Warrington are. Honestly do yourselves a favour and do not look twice at this company. We cannot wait to move out so we do not have to deal with them anymore. I’ve written this review to help others from making a huge mistake. My friend was also with Leaders and had the same issues with them as me so I know I’m not alone. Just a piece of advice if you do go with Leaders make sure you put everything in an email So you’ve got documentation for everything. AVOID AVOID AVOID!

Sarah · 23 June 2019

★★★★★ 5/5

Google

First of all the efficiency and professionalism of Dan from lettings really did it for me. He did everything he could to help. He went above and beyond to help me secure the property. Always answered the phone and always called me back if any call was missed. Made paper work easy and explained every detail. He was happy always smiling he really wants customers to get there dream home. Thanks Dan BaynhamPositiveProfessionalism

ED-209 · 22 June 2021

★★★★★ 5/5

Google

Moving to pretty much the other side of the country is not easy especially at 19 years old, Warrington leaders made sure we knew what was needed at every step of the way and provided me with an outstanding property I would like to give special thanks to Natalie and Lewis, too agents!! Would highly recommend.

Aaron · 22 June 2023

★★★★★ 5/5

Google

Can't express how much of an effort the Leaders put into their work, especially Laura who have been our guide on obtaining a property. She is very helpful and responsive! Smashing service and professionalism, always on the spot - Highly Recommending Laura ! Where other agencies would let me down, Leaders have put up to the task and did a great, swift job. Thank you :)

Patryk · 22 June 2022

★★★★★ 1/5

Google

Shockingly awful service. Unsurprisingly, they apparently have difficulty retaining staff, and therefore communication between their departments is extremely unreliable. When they do reply, the response is robotic and automated, and fails completely to address the issues. They will even respond to reviews in the same robotic way. Therefore services on behalf of landlord aren't carried out efficiently or at all. End result is that tenants terminate tenancy early and rent isn't received by landlord. Leaders then fail to return tenant deposit, or even to provide details of the deposit scheme, which is a legal requirement. Naturally, this affects both the tenant and the landlord, both of whom are left in a totally miserable position. Truly awful agents. Do business with them at your own risk - or find an agent who is more reliable.

Deb · 18 October 2024

★★★★★ 5/5

Google

Dan from the Warrington (town centre) branch was my agent, and I just wanted to say how happy I am with his attentiveness and professionalism. Dan was there to answer my questions and to assist with the tenant finding service. Leaders found a tenant for my property within 4 days of me having contacted them. Thank you for your help, and I look forward to you managing my rental property. Tina, Warrington.PositiveProfessionalism

Tina · 22 June 2021

★★★★★ 5/5

Google

I have lived in a property now for about 4 months I have nothing but good things to say about Leaders especially Rebecca Hubbard in property management she has been amazing throughout this whole process, she is so quick to reply to me and put my mind at ease with any issues I have and is amazing at working everything around my full time jobPositiveQuality

Megan · 22 June 2022

★★★★★ 5/5

Google

What can I say as a newbie to being a landlord, the help and advice From Natalie and Richard and the team they have helped me in every step of the way. Could always rely on them for helpful and knowledgeable guidance. I'm sure its due to them that a actually continuing on my landlord journey. All I can say is thanks for the help.

David · 22 June 2022

★★★★★ 5/5

Google

Leaders were really professional and efficient when helping us with moving into our new flat, making the whole process from enquiring about a viewing to signing the contract and collecting the keys really smooth. Especially Rebecca and Alisha who were great at communicating with us and were always really lovely, we would highly recommend!

Milena · 22 June 2023

★★★★★ 5/5

Google

As a family that is in the process of relocating from South Africa to the United Kingdom, I contacted Leaders in Warrington after calling two other Agencies with neither so much as answering the phone. Having searched the internet for weeks, I still had some significant questions that I felt required a physical persons input, rather than my interpretation of what I had read... hence my call.. it must be noted that I can talk the hind leg off a donkey... A lovely young, most capable lady took my call - she introduced herself as Danielle. In short, I asked about rentals, deposits, fees, credit references, and so much more... pet friendly, gardens, qualifying criteria for my self employed hubby regarding rentals etc... gosh, I could go on and on! Not only did Danielle handle my call with professionalism, and answer my questions with patience and consideration, she went in my opinion beyond the call of duty to send me a list of areas to think of relocating to - I mean, I certainly wouldn't have a clue. I hope to pop in to Leaders Warrington to meet Danielle, and certainly would look at doing business with them based solely on this interaction. I am looking at long term rental initially with a view to purchase in a few years. Leaders Warrington will be the first number I call to get that ball rolling. Thank you Danielle and your colleagues - you certainly put my mind at ease and that is quite simply, PRICELESS!!!

Joanne · 23 June 2017

★★★★★ 5/5

Google

Thank you to Mike, Sean and Jimmy for all your hard work and support with the sale of my house! They sold it in 7 days for the asking price and kept me informed every step of the way. Mike was really helpful when he came to value the house and gave us all the information and was upfront about the fees and costs. They were really quick organising the photographer and getting the house online too!

Ginaward90 · 23 June 2019

★★★★★ 5/5

Google

Well, were to start. Having rented before from Fast Move I must say that going to a property managed by Mary and her team at Leaders is a breath of fresh air. Mary and Linda have been amazing in every way, If there has ever been an issue they have been straight on it and it has been sorted withing a few days. They are without a doubt one of the most professional Letting Agents in Warington if not the best. They are always there when you need them and will do their very best to help you in any way. If we were not moving to a property that we are buying we would quite happily stay with Leaders for another 3 years. We would like to thank Mary, Linda and the rest of the team at Leaders for a pleasant and trouble free time under their property management, and wish them all the very best for the future.

Steven · 23 June 2016

★★★★★ 5/5

Google

We had dealt with dodgy estate agents before and were precautious however leaders have been fantastic for us first time renters, Dan in particular has been sincerely professional and Informative and friendly guiding and helping us through every step in the process aswell as showing us the property in question, any queries we had his number to reassure and sort out any request. Couldn’t recommend him more. Thanks Dan!PositiveProfessionalism

MJ · 22 June 2021

★★★★★ 5/5

Google

Absolutely fantastic experience from the first enquiry to moving in, Dan and Natalie were exceptional and fantastic to talk to. Whenever we had a question they were both always there to answer and now that we are moved in there was a couple of things the contractor didn't do and they got it sorted straight away. Would highly recommend leaders Warrington Keep up the good work guys 🙂PositiveResponsiveness, Professionalism

Daniel · 22 June 2021

★★★★★ 1/5

Google

Staff issues at Leaders. They are ineffective and inefficient, and totally fail to respond to requests in emails. They fail to manage property repair effectively and are totally unreliable as an agent. They make no attempt to get new tenants in quickly, so rental income is lost. Their management of tenant deposits is shocking, and they have to try to recoup money from tenants to make up for their own failures. Take your business somewhere else!

David · 18 October 2024

★★★★★ 5/5

Google

Dan was amazing from start to finish when I was getting everything sorted for my tenancy. He helped me throughout and I really can’t thank him enough. Kept me informed of everything that was going on and I knew I only had to give him a call and he would get back to me straight away with the answers. He kept me updated through everything. Thank you Dan.PositiveResponsiveness, Quality, Professionalism

Kate · 22 June 2020

★★★★★ 5/5

Google

Very thankful for Mike Foreman. He made the whole process simple and stress-free, with clear communication throughout. Always helpful and professional, 10/10, highly recommend!

Nq · 26 March 2026

★★★★★ 1/5

Google

As a landlord DO NOT USE Leaders Warrington , appalling customer service , cost me my deposit because they have lied ( I have proof) did not complete inspections , tradesman they use are cowboys . Their contractor did not fix a leak (sealed the bath only) invoiced me for a boiler part that I wasn’t fitted, charged me for EPC that was not completed . The list goes on Dawn

Dawn · 19 November 2024

★★★★★ 5/5

Google

Leaders Warrington have managed a number of properties for me and my family over many years. The team are always friendly, helpful and professional, especially Jane who is our property manager and has always been very supportive with advice and queries. Thank you Leaders Warrington.

R · 22 June 2023

★★★★★ 5/5

Google

I rented my first flat through leaders, Jordan was the agent who dealt with me from the offset and she was amazing! She was very responsive and kept me up to date throughout the whole process answering all my questions and finding things out for me I couldn’t recommend her more! Thank you again:)PositiveResponsiveness, Professionalism

Belinda · 22 June 2022

★★★★★ 5/5

Google

People at Leaders Warrington are exceptional, they are warm helpful and supportive as much as they can and they work together like a small family. The letting team handled my move lead by Rebecca, supported by Karen (special thanks to Karen!) and Danielle were absolutely amazing. I came across the branch manager Mary as well, she took the time to say hi, wishing her and the team all success.

Abdulkadir · 23 June 2017