Every review we hold for the Warrington office, from every platform, shown as written. First names only.
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5/5
GoogleLeaders acted as the estate agent for our vendors of the house we were buying but we had such a good experience with them, I would definitely use them if we were ever selling. Ben, in particular, I can't recommend and thank enough. He was so helpful, he worked tirelessly to ensure things were progressing and chased solicitors etc. and don't think it all would have happened without him and he was so lovely throughout to us as well.
Hannah Β· 22 February 2024
Agent replied Β· 21 June 2024
Dear Hannah Jordan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleI'm writing this on behalf of my wife and I to say a big thank you to Rosey Turner, the Property Manager for the property we currently rent. You have been patient and supportive towards resolving issues that we highlighted that needed attention in the property. Thank you for being very responsive and professional π.PositiveResponsiveness, Professionalism
David Β· 22 June 2021
Agent replied Β· 21 June 2024
Hi David Chukwuebuka Ekwueme,
Thank you for the great review of our Leaders Estate Agents Warrington team. Itβs fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
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1/5
GoogleThe worst agency for renting a house or flat. They are ignoring tenants. They never have time to contact each other, the manager is always at a meeting or at lunch. After moving out, there is a problem with getting the deposit back, when registering to rent, the requirements are higher than when buying a house.
Disgusting agency.
Michal Β· 5 January 2025
Agent replied Β· 12 January 2025
Dear Michal D.,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
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5/5
GoogleHere's sending my heartfelt thanks and appreciation to Sue, who kindly answered all my questions regarding housing even I wasn't with Leaders this time. She was so friendly, patient, professional and helpful. Would definitely recommend! (date: 8 August 2025)
Penny Β· 20 August 2025
Agent replied Β· 25 December 2025
Dear Penny,
We greatly appreciate your 5-star review and the time you took to share your β¦ More
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5/5
GoogleMy experience with Leaders Warrington has been outstanding. Our Agent, Dan Baynham has been professional and informative and has really guided us through myself and my partners first time renting privately. We have been constantly updated at each stage of the process which is reassuring. Very happy with the service and I would highly recommend dealing with Leaders.PositiveResponsiveness, Professionalism
Tris Β· 22 June 2020
Agent replied Β· 21 June 2024
Hi Tris Pickwick!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Leaders Estate Agents Warrington
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5/5
GoogleAfter a nightmare experience with my previous tenant, Dan was exceptionally helpful in finding a new tenant, and the whole process was handled very professionally. Most importantly he liaised almost daily with both myself and the new tenant, even at the weekend. All queries were handled promptly. Communication is the key! Thank you Dan
Duncan Β· 22 June 2021
Agent replied Β· 21 June 2024
Hello Duncan Mapp
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
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4/5
GoogleWhat a wonderful experience. Lewis was such a friendly guy and was always willing to help.
Natalie was one of the first friendly and helpful people we met. I want to thank you for all her help.
Carolyn Β· 22 June 2023
Agent replied Β· 21 June 2024
Dear Carolyn,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
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5/5
GoogleMany thanks to the team at Leaders, especially Natalie, for your excellent customer service and advice when renting out our properties. Natalie went above and beyond ensuring that all of the correct procedures were in place and even visited us on her day off when we had a minor issue. We would not hesitate in recommending Leaders Warrington. Thanks
Webb Β· 23 June 2019
Agent replied Β· 21 June 2024
Thank you for taking the time to let us know about the service you have received from the team at Leaders in Warrington. We are so pleased to read of the exemplary service that Natalie has been able to provide you when renting out your properties by going above and beyond whenever necessary. We will ensure your comments are passed onto the team. Thank you for the recommendation, we hope you have a great day! Kind Regards, Leaders
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1/5
GoogleI am a tenant who has the misfortune to have a landlord who uses Leaders as his Agent.
They are worse than useless.
When my cooker broke (an item that was the landlord's responsibility) they did nothing and then lied to me about what they were going to do.
If you are thinking of using this company, I strongly recommend that you keep records of all your dealings with them so that you can show their lies in court.
Nick Β· 26 August 2023
Agent replied Β· 21 June 2024
Dear Nick Graham,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
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5/5
GoogleSadly, google you donβt have a 10Stars ratings because thatβs what LORENA deserves. From the very first enquiry, professional, friendly, and incredibly responsive but what Amazed me and my family was the day we were coming to pick up the β¦
Benny Β· 16 May 2025
Agent replied Β· 16 April 2026
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
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1/5
GoogleWorst Service. Reached out to Leaders regarding one of the property posted in Right to move by Leaders . Tried contacting them for almost one month , initially they used to tell that landlady dint handover the keys lateron they used to tell that the viewing is not yet started and finally after one month they ended up stating the house is no longer available as the land lady have choosen some one. My concern is how come they dont even provide an oppertunity for viewing the house after one month of follow up , they ignored me and provided viewing oppertunity for someone else. This is simply wrong way of handling customers. i wish god WIll not give me another oppertunity to reach out Leaders again.
Nagamalleswararao Β· 22 June 2023
Agent replied Β· 21 June 2024
Dear Nagamalleswararao Chaluvadi,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team
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5/5
GoogleVery professional experience from the start and continued through to moving in to the property.
Dan has been great and has got everything sorted that I have requested and Natalie was also very good as well when I spoke with her on the phone on several occasions.
Would highly recommendPositiveResponsiveness, Professionalism
Jamie Β· 26 October 2020
Agent replied Β· 21 June 2024
Hi Jamie Barratt,
Thank you for the great review of our Leaders Estate Agents Warrington team. Itβs fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
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5/5
GoogleIβve had a fantastic experience with the team at Leaders especially Jordan and Natalie, always really prompt getting back to you. They have been so helpful and friendly through the whole process which can be stressful but they made it easy.
Emma Β· 22 June 2022
Agent replied Β· 21 June 2024
Dear Emma,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleWe requested new flooring for the bungalow we rent Carpet fitters came measured up We have received confirmation that this can go ahead all in a couple of wks We now look forward to choosing our colour scheme Thanks to Rosie for all her helpPositiveProfessionalism
Sue Β· 26 October 2021
Agent replied Β· 21 June 2024
Dear Sue Shaw!
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Warrington branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.
Kind regards Customer Care Team
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5/5
GoogleAfter many years of problems with my house Rosey Turner has been a God send. She's been so efficient and has always keep me fully informed on any works and the progress of them. I feel like my house is in good hands 10/10 for Rosey!
Elizabeth Β· 22 June 2021
Agent replied Β· 21 June 2024
Dear Elizabeth Hague!
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Warrington branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.
Kind regards Customer Care Team
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5/5
GoogleWe dealt with Dan from the Warrington branch recently. He was great and the whole moving process was handled brilliantly, any issues Dan came straight to us and were resolved really quickly. Dan was always available to speak to and always professional. Great service.PositiveResponsiveness, Professionalism
Lucy Β· 22 June 2021
Agent replied Β· 21 June 2024
Hi Lucy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Leaders at Warrington. Thank you for your time in leaving your review and it means a lot to the branch. From the Customer Relations Team.
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5/5
GoogleWas moving out of my city and contacted leaders for a property. Lorena, one of the letting a consultants, was an absolute gem and helped me through the whole process, she answered all the questions I had and had extremely fast responses. Exceptional costumer service from Lorena and the other consultants at Leaders.
Baw Β· 4 October 2024
Agent replied Β· 25 October 2024
Dear Baw M
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleNeeded some repairs doing and reported to Jane Healy on the phone. Everything was taken care of and received a follow up call to confirm everything was sorted afterwards. Very professional and pleasant experience in getting my repairs carried out. Thanks.PositiveProfessionalism
Danny Β· 26 October 2021
Agent replied Β· 21 June 2024
Thank you Danny for your review. It is always good to read that our customer service has such high standards, and Jane has offered such a good service. Thanks again Richard
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5/5
GoogleNATIONAL CONTRACTS - Sue B.
I have spoke to Sue numerous times over the last few years and always found her very professional (compared to others) in all that she does. I have often had trouble contacting tenants and gaining access to properties, one phone call to Sue and it was sorted within a day or so. Sue is always polite on the phone and does have a sense of humour which a lot of people lack these days. Pleasure to deal with always.
Garry Β· 23 June 2019
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5/5
GoogleWe received amazing customer service from Lorena. She was efficient, helpful and her communication was excellent. She found us a tenant very quickly. She kept us informed, providing valuable advice and feedback through out the process.
Deepa Β· 11 April 2025
Agent replied Β· 16 April 2026
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
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5/5
GoogleI rented a house in Warrington with Leaders. The team has been very professional, especially Rebeccah. She dealt with us always very quickly! Thanks!
Csaba Β· 22 June 2023
Agent replied Β· 21 June 2024
Good afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleRecently used Leaders and dealt with Jordan from Lettings. She was so organised and very friendly. Always kept me up to date. Really recommend for a estate agencyPositiveResponsiveness, Quality, Professionalism
Kylie Β· 26 October 2022
Agent replied Β· 21 June 2024
Hello Kylie, thank you for taking the time to write such a lovely review for Jordan, and glad to read your experience was a positive one. Regards Richard
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5/5
GoogleLeaders have been great throughout the whole process, from applying for the property to moving in. Jordan was especially helpful and answered any questions as quickly as she could. Overall 10/10 experience
Kirsty Β· 22 June 2022
Agent replied Β· 21 June 2024
Dear Kirsty,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleGood and smooth process in sorting out the tenancy for my flat. Particular special thanks to Jordan and Natalie who kept me informed and supported me every step of the way!
JAMES Β· 22 June 2022
Agent replied Β· 21 June 2024
Hi James, thank you for your comments and this review and we are glad we could help!
Kind regards
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.