Trusted Agent profile · Walton On Thames · Surrey
Verified
★★★★★
441 reviews across 3 platforms
38 High Street, Walton On Thames, Surrey, KT12 1DE
James Neave Estate Agents's office in Walton On Thames, Surrey, at 38 High Street, is rated 4.7 out of 5 across 441 reviews on three platforms, including 306 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
306
Reviews on Google
This office
70
Reviews on Facebook
This office
65
Reviews on The Trusted Agent
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Jasmin and Andy were brilliant, we sold our house and purchased a beautiful park home. We were kept informed all the way and guided through the purchase of our ...Read all 36 from sellers
I found the service provided to be very helpful, friendly and professional. Both Andy and Ryan were very quick to respond to my enquiries. They were ...Read all 20 from buyers
We have used James Neave for many years as our rental agents (in particular Andy Davies) and they have always been very good, reliable, responsive and have ...Read all 4 from landlords
It has been a great pleasure working with Amber and her team and not forgetting Lindsey's 3 monthly inspections, which enabled me to keep the property in good ...Read all 4 from tenants
James Neave the Estate Agents are independently-owned property specialists based on Walton on Thames High Street. We don’t believe that all Estate Agents are the same. We firmly believe that the decision of which Estate Agent you instruct to sell or let your home will have an impact on the outcome. We focus on doing all we can to bring our customers complete satisfaction. Our desire to bend over backwards when necessary has won us many friends, and we are proud to say a significant proportion of our work is repeat business and referral. Establishing long-lasting relationships is key to our ongoing success. We have many years of experience in our chosen field, and we know our area very well. If you are looking for a friendly service and an unparalleled knowledge, you need to talk to our experts at the earliest opportunity. With James Neave by your side, your property needs are fully taken care of. We are proud of the friendly service we provide, and the understanding manner with which we treat our customers. We don’t believe in giving you the hard sell just to get you to sign up with us, because we believe in good old-fashioned customer service instead. When we build a strong relationship with our customers, we do so because we know this is the way to achieve mutual success. Whether you’re looking to sell a house or flat in the area or you’re hoping to find a tenant to lease your property, you should be talking to James Neave the Estate Agents first. We’re always ready to have a friendly chat with you in order to assess the options that are open to you, so pop in for a coffee and some high quality guidance today! AREAS THAT WE COVER: Walton on Thames, Hersham, Weybridge, Addlestone, Chertsey, Esher, West Molesey, East Molesey, Kingston, Claygate, Woking, Shepperton. SPECIALISING IN: Residential Sales, Lettings & Property Management
The Trusted Agent 2026 results for James Neave Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Walton On Thames office, from every platform, shown as written. First names only.
5/5
GoogleJames Neave Estate Agents led by Andy helped us through our house move from start to finish. Andy was professional, very responsive at all times especially when things were moving quickly and extremely honest and helpful. He gave us good …
Ah lovely words Cathy thank you so much, it was pleasure working with you guys 😊❤️ …
5/5
The Trusted AgentSuperb from start to finish
A great estate agents, friendly, polite, knowledgeable. Super quick at getting back to us, answered all the questions and more. Help chase up solicitors. We dealt with a chap name Andy Davies and he was also superb. Would defiantly use again .
Thank you for your review David, I hope you guys are good :-)
5/5
The Trusted AgentHelpful agent went above and beyond
My wife and I purchased a property recently and Andy from James Neave Estate Agents was brilliant! Very helpful and quick to respond to any enquiries we had. We highly recommend James Neave Estate Agents, for their professionalism and efficiancy.
Thank you for your review Daniel, I hope you guys are enjoying your new home :-)
5/5
GoogleI've spoken to most of the team but mostly Hannah who literally has gone above and beyond with help and support and care, Hannah is a Superstar ☺️❣️
Thank you Christoph, we really appreciate you taking the time to write this review.
5/5
GoogleJames Neave and the team were absolutely excellent throughout our move! Unfortunately a landlord pulled out from our first property and Amber and the team worked tirelessly to find an alternative property for us. They went above and beyond …
Thank you Joe, we really appreciate your kinds words :-)
5/5
GoogleJN were the acting Estate agents for a property my wife and I bought. From the initial contact, viewing, putting a bid in, random questions etc, chasing solicitors, through to completion our contact Andy was fantastic to deal with! …
Thank you David, we really appreciate this review. It was great to work with you, enjoy your lovely new home :-)
5/5
GoogleA brilliant experience! Andy and his team were transparent and straight-up from the offset. The team were always available for any questions I had and, as first time seller, I appreciated being able to ask all the little questions. …
Thank you Zoe, its been a pleasure working with you, keep in touch :-)
5/5
GoogleAndy and the James neave team were brilliant through the sale process, and we're extremely understanding, despite delays my end in sorting finances.
5/5
GoogleWe Used James Neave for a very complicated Option agreement sale of our property In Walton On Thames . From our first meeting with Andy to the sale completion we received 5 star …
5/5
GoogleThe whole team are so helpful, from the initial phone call to signing contracts the team have been fantastic. Special thanks to Ryan Wales, Amber Smith, Amber Hayes and Molly Major. …
Thank you Aaron, we really appreciate your kind words :-)
5/5
FacebookWe would 100% recommend James Neave, and in particular Ryan Wales. The service we have received has been professional and friendly. Most importantly we feel that all communication has been honest and we have been given regular updates on the progress of our search.
Thank you Kirsty 😊
5/5
GoogleAndrew and the team were excellent from the start to the finish of my property purchase transaction, always on hand to help and progress the sale smoothly to completion. Excellent service, will definitely use them again.
Thank you Tony, we really appreciate you leaving a review :-)
5/5
GoogleWe received a great service….very responsive and helpful all the way through our sale. Many thanks to Ryan and Andy. Paul Shearman.
1/5
GoogleI contacted to rent flat in Walton area and saw the flat and filled up the form. However agent Jasmin told me I am not qualified but didn’t tell me why I am not qualified and didn’t event want to reply her email. I emailed quite few time …
Hello … More
5/5
FacebookI recently sold my maisonette in Weybridge with James Neave. I was recommended to them by a friend of mine. My place had been on the market for nearly a year with a couple of other well regarded local agents and we hadn’t any break throughs. So although I wasn’t keen on sharing the marketing with 2x agents, I met with Andy. From the initial conversations and subsequent visit/instruction right through through to completion - everything was very smooth. Nothing too much trouble. Andy was outstanding. In fact even the other agent in my chain was always very complementary too! It’s definitely worth pointing out that even though the maisonette was already being actively marketed with the other agent, Andy and his team had a number of viewings arranged before the property even went live on the James Neave website etc... In fact it was one of these viewings who decided to buy! All of the time I was up for sale with other agents, and James Neave needed just a week. I was bowled over. To anyone considering which Agent to use in Walton/Weybridge - my suggestion would be to call these guys. They are honest, up front and great communicators. No one ever went missing throughout the process - they were always at the end of a phone or email. They didn’t promise me the earth, they kept me grounded and nothing was too much trouble. A great service and exactly what I needed. To Andy and the team - thanks very much!!!
5/5
GoogleAndy and his walton team are great, we have worked with andy for 15 years or so and i can recommend james neave highly! Great communication all through the sales process …
5/5
The Trusted AgentVery accommodating and helpful
We purchased our new home through James Neave. They were very easy to deal with, extremely accommodating. James and Andy helped where ever they could and checked up on how things were going through out the process. We were extremely happy with purchasing through them and would highly recommend them.
5/5
GoogleAndy, Ryan and the rest of the team was amazing, always kept us informed of any updates. Also they sold our property within a few weeks of listing. Very helpful and any questions were answered. Thankyou for your help will definitely use again
5/5
GoogleMy mother bought a flat marketed by James Neave. The viewing was professional and information was volunteered. Andy was super and was happy to arrange second viewing and chased the lengthy process through keeping everyone informed. Very happy with service
Thank you so much Paul, it’s been lovely helping you guys and glad we got there in the end 😊 …
5/5
FacebookWe had been looking for another investment property in Walton for sometime when we found the perfect 2 bed flat in January with James Neave. Andy and the team were all helpful, professional and friendly. Tim looked after our purchase from the full and final offers nail biter through to our 11th hour completion yesterday. He always kept us informed, followed up our calls promptly and even chased both solicitors for us when needed. Excellent service from start to finish and very happy to recommend James Neave.
5/5
FacebookMy sister and I would just like to thank everyone at James Neave for making the sale of our family home smooth and easy with exceptional customer service. We first met with Andy back in December 2015 to discuss our sale. Andy was extremely sensitive to our circumstances and has continued to deliver the service he promised. We would also like to thank Ryan for his support throughout the sale process. The James Neave team always kept us both fully informed and quickly returned our calls and emails which was really refreshing. We will have no hesitation in recommending your agency as you are a real pleasure to deal with. May we wish you and your business continued success....just keep doing what you do best! Thank you Joanne Boyle & Karen Jones.
5/5
FacebookAndy, the director, is so incredibly helpful. I was so unsure about the process as it was the first property I have purchased, Andy sat with me for ages explaining and putting my mind to rest. I was very impressed with the service from beginning to end! Thank you Oscar for being so responsive and helpful too when things got a bit crazy from the solicitors side. The printed booklet on the house and area was a nice touch after the purchase. I would definitely 100% recommend you all.
1/5
GoogleI have had the worst experience with RMA. I had issues with my roommate and they never took action. I felt so helpless and from my point of view they are so unprofessional and so not willing to help. I will definitely avoid RMA in the future.
5/5
The Trusted AgentProfessional and experienced
James Neaves has been very helpful and professional in the entire process. It has made the process less stressful for me. I would like to express my thanks to Andy Davies and the team.
Thank you for your review, we are very grateful :-)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
36 reviews from sellers, rated 4.9 out of 5 on average. For example, Dawn wrote: "Jasmin and Andy were brilliant, we sold our house and purchased a beautiful park home. We were kept informed all the way and guided through the purchase of our ..."
20 reviews from buyers, rated 5.0 out of 5 on average. For example, Nicole wrote: "I found the service provided to be very helpful, friendly and professional. Both Andy and Ryan were very quick to respond to my enquiries. They were ..."
4 reviews from landlords, rated 5.0 out of 5 on average. For example, Greville wrote: "We have used James Neave for many years as our rental agents (in particular Andy Davies) and they have always been very good, reliable, responsive and have ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, Frank wrote: "It has been a great pleasure working with Amber and her team and not forgetting Lindsey's 3 monthly inspections, which enabled me to keep the property in good ..."
Yes. In The Trusted Agent 2026 awards: James Neave Estate Agents, Walton On Thames won Trusted Agent.
Send James Neave Estate Agents a message.
