5/5
Dan and the team were great from start to finish, communication is excellent and I was kept up to date with everything.
Agent replied · 23 August 2024
Thank you James, and appreciate your return custom - it means a lot to us!
Trusted Agent profile · Walsall
★★★★★
264 reviews across 3 platforms
100 Hatherton Street, Walsall, WS1 1AB
WHG's office in Walsall, at 100 Hatherton Street, is rated 4.2 out of 5 across 264 reviews on three platforms, including 216 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for WHG, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Walsall office, from every platform, shown as written. First names only.
5/5
Dan and the team were great from start to finish, communication is excellent and I was kept up to date with everything.
Thank you James, and appreciate your return custom - it means a lot to us!
5/5
Jack was fantastic in helping me market and sell my property. Wonderful service and communication. I fully recommend free agent 247.
Thank you Dan, glad we could help you!
5/5
Dan and the team have been professional, pro-active and accomadating throughout our challenging selling process and would recommend to anyone looking to buy or sell.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to comment Calvin. What a YEAR its been...aha! Glad we got it over the line for everyone...
5/5
Always happy with the choices...service's
Ruth is the owner, I know ...when ever I order wigs all colours and sizes there's never a problem...100 % service...lovely place to shop...
Thank you PennyM-134 so happy to offer a satisfactory service.
1/5
I cannot understand how my monthly bill…
I cannot understand how my monthly bill before April tax year was about £421 and a few pence to now £475 and some pence. What's with the big jump? I don't get it. Normally evey year it be provs around £5 or something.
Please take a look at your rent increase letter for all the details, and feel free to visit our website for more information. We always consider the impact on our customers before making any decisions about increasing rents. If you're having trouble paying your rent, please reach out to us as soon as you can. We're here to help!
5/5
Very professional and friendly. Spoke to Dan who was very knowledgeable and nothing was too much trouble. Thank you
Thank you Laura, glad we could help!
5/5
Dan and the team and free agent are fantastic. He handled both mine and my sisters sales. Highly recommended.
Hi Ryan, thanks for taking time to comment. We appreciate it. As ever, we just do our best and are pleased you were happy with our services. All the best for the future. FreeAgent247
5/5
Dan has been so helpful and no question has been too much trouble to answer.
5/5
Very impressed with the communication throughout from FreeAgent247. Oli was fast and responsive and really helpful - highly recommend
1/5
If I could give zero stars I would…
If I could give zero stars I would absolutely shocking customer service. Since April I have had no radiator in my bathroom as it needs replacing. I have to use an electric radiator in my bathroom because they haven't given me an appointment for the replacement radiator and I've tried to call and find out when it is but they NEVER answer the phone.
We're sorry to hear about your experience, Ellie. Hopefully, we have managed to provide you with an update. If not, please do give us a call on 0300 555 6666. You can now manage your home online here manageyourhomeonline.whg.uk.com - it's the quickest and easiest way to book a repair.
5/5
Dan and the team are fantastic to work with. Extremely hard working and knowledgeable. Would highly recommend.
5/5
Rebecca has been amazing sold my house 4times finally got it over the line today its taken 12months she very professional what she did never given up aways positive and smiling I would used them again
5/5
Very pleased all round with WHG
Very pleased all round with WHG - repairs have been quickly and correctly first time (most of them without me even asking - it was just scheduled and they did it). Phones are answered quickly by staff who know what they are talking about, fly tipping dealt with quickly and efficiently, paid services all completed. Have come from GreensquareAccord and it is night and day. I don't think those down voting having experienced a truly corrupt and evil landlord, because whg are wonderful in comparison.
5/5
Great team! Chanelle was on hand to deal with any queries and she responded to all messages promptly. Fabulous!
5/5
We purchased our house through freeagent247. Both Dan and Gerard were both very knowledgeable and professional. We were happy with our experience of them.PositiveResponsiveness, Quality, Professionalism
Hi Max. Many thanks for your feedback. We are constantly trying to improve our services and since your purchase have added a few team members to help us with the pursuit of this even more. Hope your happy in your new gorgeous home! FreeAgent247.com
1/5
Came and chopped down 50 year old trees…
Came and chopped down 50 year old trees without any consultation
We understand how upsetting this must be, especially given their age and significance. In some cases, tree works are carried out by the local council, but we still want to clarify what happened in this situation. Please reach out to us directly via our Facebook page or give us a call, we truly value your feedback.
5/5
Dan and his team are very personal and professional, great to work with and I would highly recommend!
4/5
Freeagent247 marketed our property well, the images and video footage were remarkable & we sold our property within one round of viewings and for over the asking price. Our chain wanted a quick process which meant a lot of chasing solicitors, I do feel like this is where freeagent lacked a little with communication but other than that I would recommend from a sellers perspective. Thanks guys!PositiveQuality, Professionalism
Hi Elektra, many thanks for taking time to comment, appreciated as always! Super feedback re the conveyancing process, we will do what we can as always to make this as speedy as possible moving forward! FA247
5/5
I am very pleased with Nad at…
I am very pleased with Nad at WHG,helpful,listened,did not interrupt me when I was speaking.Also I`d say that he did make notes on whg system.Very important. 10/10.Communication is the key.I have been with whg for a year and the quality of service is excellent which is far far better than my previous tenancy in costa del Wolverhampton Midland lack of heart.Would highly recommend WHG.
This is wonderful to hear, Roger, thanks for your comment.
1/5
Shocking service when you needed them most
My neighbour had a leak/blockage from the property above. The leak is coming through my ceiling water everywhere flooded my kithen. I Called Whg with my neighbour at my side on loud speaker. She is hard of hearing and in her 70's. Only to be told if it is a blockage they won't come out. So they did not my neighbour and I are both seriously stressed. She has had to get her own plumber. No empathy from the agent on the phone terrible service. Not sure what to do about the damage to my property Whg didnt care. We pay our rent and when we needed you you were not there in a emergency. My neighbour is going to the news paper about this and when I said I wanted to make a complaint I got transferred through and it just rang out for over 15 min. Still waiting for a call back
5/5
We sold our house through the Malvern branch of FreeAgent247. We dealt with Rebecca and she was an absolute legend throughout. Friendly, down-to-earth and so helpful. Can't recommend enough.
1/5
Whg are useless
I had a property with whg I was bullied bye two of my neighbours and had the Micky taken out of my both neighbours was load smoked weed I made loads of compliance to whg and the housing officer which she was useless I even kept a diary of times and dates of what was happening both me and my husband feel let down to the point we had to move due the place where we had to move whg didn't offer us another property so we went on the council list and got a property off there the place we lived is now a drug den to the point the police are going around with guns I am so disappointed because one of the residents has been told whg is going to get them a property now why wouldn't they offer us one we have to go through the council if anyone has a complaint number please post on this as I want to take this further please if you get off with a w h g property in bengrove close Redditch do not take it it is a dump if you ask whg to come out you need something done on your property they take their time if you owe them rent they are all ways on your back
5/5
FreeAgent247 have been fantastic with the sale of my property. From start to finish they have been supportive and thorough. With regular check ins through a WhatsApp group, they always offer their support and are happy to help in anyway. They are personable and friendly and have been a great team to have supporting me through my sale.
5/5
I've been in touch with many estate agents especially during the last few months and I can genuinely say that I have yet to come across anyone more pleasant, polite and customer focused as Dan and Gerard. I would highly recommend them if you're looking to buy/sell your home as their service is second to none.
Thanks Aaron, look forward to helping you further soon...
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
WHG's Walsall office has 264 reviews across three platforms: 216 on Google, 5 on Yell, 43 on Trustpilot.
WHG Walsall is rated 4.2 out of 5 across all 264 reviews, and 4.7 out of 5 on Google from 216 reviews.
Yes. In The Trusted Agent 2026 awards: WHG, Walsall won Trusted Agent.
WHG Walsall, 100 Hatherton Street, Walsall, WS1 1AB.