Trusted Agent profile · Walsall
★★★★★
264 reviews across 3 platforms
100 Hatherton Street, Walsall, WS1 1AB
WHG's office in Walsall, at 100 Hatherton Street, is rated 4.2 out of 5 across 264 reviews on three platforms, including 216 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for WHG, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Walsall office, from every platform, shown as written. First names only.
1/5
TrustpilotHad a kitchen refit cupboards to small…
Had a kitchen refit cupboards to small can’t fit dinner plates in one you fit water bottle and it’s full it like having a kitchen from eastenders cupboards on wall that thin you put a tin of bake beans in that’s all your getting. I am 4f11 and disabled can’t reach cupboards now need ladder to do a thing one cupboard under a work top that you can’t use
5/5
GoogleIf your wanting to selling your house in the Worcestershire area then Dan and his team are the guys you need to see! Nothing but a 5 start service. Being friendly, polite and also professional. I got above the asking price for my house and can’t thank the 247 enough!
1/5
GoogleNot so sure about this agent. my offer wasn't put forward.. Which I believe to be against the law. I Only found out as I took the owners number. Once questioned the agent made out they thought they did. All sorts of tricks played to get what they want. Overall lost the house due to lost respect for the agent, We would of actually paid more if this agent was trusting. Just to reply to the very professional reply below. What's the point in getting in contact when we didn't get the house. The above happend otherwise I would not waste my time Wow agents replies to my comment about getting in touch to resolve the issue. Well Daniel who wants to get in touch let me educate you. What is the point in getting in touch when the house I wanted got sold. The issue can't not be resolved? The comment was left so you don't do it to other buyers. Also. I would suggest reading your negative reviews and there are many negative reviews and trying to address them to improve your business. Rather than sending silly replies. If you want we can set up a meeting and I can teach you about customer service? And don't worry about qualifications I have a degree in management, and 15 years experience teaching.
Hi Jay Jay, thank you for your message. We have checked in with the team and all of our vendors and there does not seem to be any outstanding matters of this nature. You are indeed correct - all offers must be submit and all of our offers are naturally done so, at any stage so by all means if you wish to make an offer on any of our properties please let us know, of which we take our vendors instructions on and report back accordingly. Naturally we want to reassure you we have and will do all we can in this situation and at all times. We take your comments very seriously and would have appreciated if you had any concerns that you raised them directly with us and not on here as its very hurtful and as unfounded. Can you please send us the details of which property this was for and the agent you were dealing with to dan@freeagent247.com so this can be looked into further please and I can contact you personally to discuss.Thanks in advance and hopefully hear from you soon. Daniel Lewis, Managing Director. In addition to the above from 27th January 2021 (as can see the commenter has edited their comment for some reason) : 'Jay Jay' has made no attempt to contact or discuss this with us directly despite the above message. Naturally if something has happened we would want to ensure all is sorted as best as possible for all parties. However it has not been brought to our attention when discussed as a team or indeed with ANY of our clients that there has been an issue (we are in daily contact with ALL our clients via WhatsApp and they have been asked). Again this is unfortunate that this platform allows for comments like this to remain valid. Jay Jay if you do read this we would again love to address this with you directly please and thanks? We are VERY open for any and all feedback and constructive criticism as it helps us improve our business however its frustrating when things like this that are totally unfounded can crop up. Let us help and discuss please?! Thanks again, Daniel Hi Jay Jay, just seen your further comment - be keen to set up a meeting if you still wish to do so - please email me on dan@freeagent247.com or let me have contact for you so can look to sort, Thank you! Dan
5/5
GoogleWe used FreeAgent247 to sell our bungalow this year. I had a few different estate agents coming to value the property, and FreeAgent247 stood out for me. Gerrard inspired me trust and professionalism and was honest and open, so it was a very easy decision to go ahead with them. The pictures and videos taken of the property were also very high quality. The sale was handled by lovely Donna Dudley, who went above and beyond to firstly find us a buyer, and secondly to ensure everything goes ahead as smooth as possible. When I say above and beyond I truly mean it, she even organised for a colleague of hers to come and take my dog out for a walk for a viewing when I was at work! Communication has always been easy and I felt well informed and kept up to date with what was happening. Donna I can not thank you enough for all the effort and time you have put in! The whole package offered was outstanding! Would highly recommend FreeAgent247 and would certainly use them again ⭐️⭐️⭐️⭐️⭐️
Thanks for your lovely comments.
5/5
GoogleHaving just sold our property through FreeAgent247 we were very happy with the service and efforts from Dan and Julia. They were with us every step of the way and helped us achieve a quick sale and multiple offers. No question to silly, they were always on the end of the phone to help us, thank you both. Best wishes, Sarah and Kevin.
1/5
GoogleAfter listing my property with FreeAgent247, I’m disappointed to be leaving a negative review, but my experience has unfortunately been poor. …
Thank you for taking the time to share your feedback. We’re naturally disappointed to read your review, particularly as the matters … More
5/5
GoogleHave loved working with the FreeAgent team over the last 12 months - my house sale has been as efficient as possible, Chanelle, Dan and the rest of the team really delivered top notch customer service and I’ll recommend them to anyone - thanks guys.
Thank you Jody :D we will miss you guys!
5/5
GoogleHighly recommend. 5* all the way through. Great communication and overall a great company. Wouldn’t use anyone else now!
Thank you so much Kizzie! Team247
1/5
GoogleI had similar experience with Free Agent, I wouldn’t go into details, but my biggest regret was not knowing which side Free Agent works for the buyers or seller interest? Especially when I paid the fee. I would strongly recommend either don’t use them or get all the facts and figures right before you chose them.
HI There, As i'm sure you can appreciate as a small business comments like this really affect us and we are sorry you feel this way. Im not sure which transaction this was on but we would welcome the opportunity to discuss this with you directly please? If you could email dan@freeagent247.com we can discuss directly. We pride ourselves in being open in regards to fees and this is open for all to see. Our clients have the option to instruct us to either pay the fee themselves or instruct us to obtain it from the buyer. All fees are set out on all marketing and offer forms and official paperwork so we are really hurt by this and would like to put right. Best, Daniel Lewis. Founder & Managing Director 30/8 - update: no response from this review.
1/5
Trustpilotto improve you need to get some one …
to improve you need to get some one who can run ellum pointe better as some in here are getting away with murder plus having there own way they are singing on karaoke drinking intoxicated drinks and coming out drunk plus we have a man in here who pulled in underwear down to show the women in the lounge his private parts we have not got a singing licence or drinking licence whg could be fined I don't like the attitude of the whg staff we have in ellum pointe i went in to complain about a matter and i was told i was cursing trouble and didn't beleave me plus i and my partner was told by jenny murphy the lounge is better with out you 2 in there which she shouldn't have said to me i live in the place its not run right and we need better staff to run it
Thank you for bringing this to our attention Adrian. I will now flag this to our management team who will investigate. Please feel free to call us on 0300 555 6666 to report this.
5/5
GoogleFreeagent staff were always on hand to deal with any questions and were always willing to chase solicitors. I would highly recommend Freeagent 24/7 and would choose them as my estate agent in the future. Thank you Dan and TeamPositiveResponsiveness, Quality, Professionalism, Value
Hi Fiona, thanks for taking time to comment, appreciated. Was a pleasure to serve you and your family. Hope we can be of assistance to you in the future... FA247
5/5
GoogleIncredible service. Couldn’t do it without Dan and the team
Thank you for taking the time to comment, Joe.
1/5
TrustpilotCan’t give 0 stars or I would
Can’t give 0 stars or I would. Left with no bathing facilities since 29 December because of a broken shower and cracked bath to be told it’s not an emergency for them to come and fix and being told to sponge down in the sink. Despite telling them I’m disabled and need to shower they don’t care. Been told to call back on 3 January to book a routine repair which I’ll probably have to wait a month for and even then they’ll send the wrong person out to fix it and I’ll have to wait ages again. Maybe if I withhold my rent I’ll get something done quicker
We're sorry to hear this Kate. We know some customers are having to wait longer than we would like, and are doing all we can to reduce these waiting times.
5/5
GoogleAfter a great experience purchasing a property a few years ago we asked the team at FreeAgent247 if they could help provide a valuation on a property we have been modernising. The whole process was once again simple and efficient with good communication throughout. Dan demonstrated fantastic knowledge of the market and gave us great insight and some tips on how we could maximise our properties potential. Highly recommended as always.
Thank you for taking time out your day to send this over Craig. Appreciate how busy you are! Pleasure as ever. #Team247
5/5
GoogleDan was very helpful and gave a lot of his time to consulting with me on my investment property. His network has also been useful with helping me bring this property back to market with renovation and legal papers. Thanks again.
Hi James, thank you for your comments, as always you are a pleasure to advise where we can despite your vast business knowledge!
5/5
GoogleJust sold our second house with Free Agent. I love their modern and stylish approach. They’re easily contactable and always keeping you up to date without having to chase. Chanelle and Dan are amazing. Thank you both- again
Our pleasure, thanks for being such ace clients!
5/5
GoogleFreeagent recently handled the sale of our home and we couldn’t be happier with our choice! Gerard was professional from the outset and his enthusiasm, communication and advice superb throughout. Freeagent247 make it very simple and straightforwardPositiveResponsiveness, Quality, Professionalism, Value
Hi Emma, thank you so much for taking the time to comment. Really appreciate your comments. Glad we got there in the end for you all :)! Thanks for your patience and trust in the process...
1/5
Google11 Months after offering on a house that was after a 'quick sale' the chain has fallen through. During that time more and more came out about the complexity of the chain that was not disclosed at the start. Admittedly it does seem as though the sellers did not help this matter, however it is up to the estate agent to manage this! Gerard rarely answered phone calls or messages and on the odd occasion we did get a response, it was not an up to date response (I often had to tell him the latest situation), and sometimes the update wasn't even related to our purchase but to someone else! In the end Gerard admitted to us that he was no longer in contact with one of his clients who was selling the property..... We were not happy with the business model of having to pay the agents fee on completion (they are however upfront about this), so did factor this into our offer price, but do not be fooled into thinking that as the buyer paying the fee, the agents will be working for you! They are very much still looking after their seller! Overall we are now out of pocket on solicitor fees, searches and surveys as well as purchasing in a much more expensive market, the only saving grace is not having to pay almost £5k to the agents who quite frankly were useless for us.
Hi Rob, Thank you for taking the time to offer this feedback to us. First of all may I apologize on behalf of everyone involved in the transaction, it has and will always be (until such time something changes) my biggest bug bear of the industry that situations like this can happen and I am truly sorry you were on the suffering end of this here. I have taken time, as you know to look into this further for you and as you are aware Gerard has been in touch with you privately to discuss further. He offers the following conclusion: "Dear Rob It was good to speak to you yesterday further to your google review on my service to you. Thank you for your critique of my performance, I always seek to learn and improve where things are not satisfactory. As said, I was shocked and confused to receive your review. We discussed and you graciously allowed us to agree to disagree. This was ultimately such a wretched abortive transaction. The benign half of my clients is as you can imagine devastated by the negative outcome. Her heart goes out to you, as does mine. I’ll say no more save to say I think you are a first-class gentleman, it was a privilege to use all my time and powers to try my very best to serve you and I, and all at FreeAgent wish you every good wish in a successful search for a new home. Gerard" Rob, the sale collapsing on this property was the last thing any of us wanted for you here considering the time, effort and money each party has put in to the matter. I truly wish you all the best moving forward and naturally if you think any of us can be of service please do not hesitate to contact me. Daniel Lewis dan@freeagent247.com Founder & Managing Director
5/5
GoogleFreeagents247 and Rebecca in particular were fantastic at showing and listing the property in a very professional way. They were fast and efficient at securing a sale within a week of listing. Unfortunately the sale fell through near exchange, due to the buyers pulling out. However, Rebecca our agent unbelievably and swiftly secured a new buyer immediately and we were able to proceed with the sale and purchase as originally planned. We would like to thank Freeagents247 and Rebecca especially for the hard work and perseverance as this was a difficult sale and she pulled out all the stops to get the job done. Thank you.
Thank you Kat. Glad we could be of service to you. All the best moving forward. Here whenever you need!
5/5
GoogleI used FreeAgent247 to sell my house just before the pandemic hit in 2020. They took gorgeous photos of my house and an amazing video which captured all of the character of my home! Within a week the offers flooded in and within 7 days my house was sold stc and we got more than expected!- and this was before the pandemic started!! To sell there are no selling fees which is fantastic and they run a truly professional service. Gerard, our agent was available through their free agent whattsapp group and was quick to respond to all of our queries. I recommended free agent to my mother who has now also sold her property through them- again her property sold within a week and sold for higher than asking price! I would definitely use them again!PositiveProfessionalism
Hey Jessica, thanks so much for taking the time to write this detailed review. Thank you too for all the referrals you have given us. We hope you enjoy spending your vouchers :D - have one for us! Hopefully speak and see you again soon. FreeAgent247
5/5
GoogleWe have had a great experience working with Free Agent on the sale of our 7 properties at The Torrs. The team are very professional and experienced and have delivered the marketing material to a very high standard. I have worked with many estate agents in the past and I have to say Free Agent deliver abouve and beyond the rest from getting the viewing to always being kept up to date with the sales progress. I look forward to working with you all again very soon. Will
Thanks Botany - its a delight working with you and your beautiful homes, some might say they sell themselves!
4/5
GoogleDan has been very patient and extremely helpful in going forward, we have used 247 in the past, and it was a smooth transition from selling to buying then, well done team
1/5
TrustpilotAbsolutely awful,incompetent amateur s…
Absolutely awful,charged maintenance fee for years without doing any,refused refund twice,this is just one of the many things this dreadful company do,the level of mis information,and incompetence is staggering.AVOID
We're sorry to hear this Stuart. We want to hear from our customers when something isn't right. Please do reach out to us, or leave your feedback on our website, and we'll be in touch. We are always making improvements to provide our customers with the best service.
1/5
TrustpilotI had applied for a 2 bedroom house and…
I had applied for a 2 bedroom house and was shortlisted for it, they asked me to provide financial documents to prove if I can afford it which I did. But instead they offered it to someone else with no clear reason. I realised that they offered it to someone else because they noticed my background which not fair. WHG is not worth even 1* as they are bias and racist housing association.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
WHG's Walsall office has 264 reviews across three platforms: 216 on Google, 5 on Yell, 43 on Trustpilot.
WHG Walsall is rated 4.2 out of 5 across all 264 reviews, and 4.7 out of 5 on Google from 216 reviews.
Yes. In The Trusted Agent 2026 awards: WHG, Walsall won Trusted Agent.
WHG Walsall, 100 Hatherton Street, Walsall, WS1 1AB.
