WHG Walsall reviews

★★★★★ 5/5

Google

Thank you Rebecca and FreeAgent247. My elderly parents have recently moved to a wonderful bungalow after living in their home of 60 years with many happy memories. Rebecca was with us all the way offering support, and even popped in after the move to welcome them to their new home. Excellent service, and thanks again to Rebecca, I have two very happy parents.PositiveResponsiveness, Quality, Professionalism

Alison · 24 August 2021

★★★★★ 5/5

Google

Dan and the FreeAgent team really do go above and beyond. We cannot fault Dan's enthusiasm and efforts to do the very best for not just his clients but anyone looking for guidance and help in the often confusing the stressful process in buying and selling houses. Would not hesitate to recommend FreeAgent 100%.

Rachael · 11 April 2026

★★★★★ 5/5

Google

Excellent service from start to finish. Chanelle was very attentive and engaging throughout. She made the process a lot easier in what was a very stressful time for me.

Rukhsana · 24 July 2024

★★★★★ 5/5

Google

I cannot praise FreeAgent247 highly enough. In particular, I would like to thank Christine whose support, advice and reassurance was invaluable. Recently, I recommended FreeAgent 247 to friends and they have just had an equally impressive experience. I have absolutely no hesitation in wholeheartedly recommending FreeAgent247 to anyone wishing to sell their home.PositiveResponsiveness, Quality, Professionalism, Value

Sarah · 24 August 2022

★★★★★ 5/5

Trustpilot

So happy with our new home

We was weary about housing associations due to a really bad experience with stonewater ltd . but whg so far has been great ,really helpful ,repairs are done fast and lastly a big thank you to aneesha Patel & Dawn gover for our lovely home 😊

E&p · 27 August 2025

★★★★★ 5/5

Google

I would like to say tha Donna from FreeAgent247 was fantastic, she went above and beyond to help us with our solicitor and purple bricks even though she was the agent for sellers at 11 gardeners close worcester. We are all moved in now and decorating and making the place look great. Can you say a big thank you to Donna. I would definitely recommend FreeAgent247 to any of my family and friends. Regards Brett sadler

Brett · 24 August 2023

★★★★★ 5/5

Google

Have to say a massive thank you to Gerard for carrying out the sale of our property. Very professional and always replied to messages straightaway. Kept us in informed at all times. The team that came out to take pictures and measurements were all lovely! It was an absolute pleasure and would recommend to all.

Brigitte · 24 August 2022

★★★★★ 5/5

Google

I was really impressed with Dan at Free Agent 247. They valued my property promptly and gave me clear and realistic advice. They are very proactive with marketing and social media and helped my property get maximum exposure. Communication has also been excellent!

Sam · 23 September 2025

★★★★★ 1/5

Trustpilot

WHG tenants causing serious hygiene and environmental issues

I live next to properties managed by WHG, and the situation has become unbearable. The tenants constantly create a mess, rubbish, dirty nappies, and used tissues are often thrown around the area, making it smell awful and completely unhygienic.

Ozg · 15 October 2025

★★★★★ 1/5

Trustpilot

Lazy, bone idle, take your pick..

If i had a choice these racists wouldnt even get half a star, they are racists by the way they talk to u when they know your name but nobody going to believe me so no point touching on that. These are worst laziest bone idle housing people ive come across, they never want to pick up the phone, they never want to help and advise, they never want to do paperwork and never want to do their jobs.

ARMZ · 10 May 2024

★★★★★ 5/5

Google

Professional, attentive and knowledgeable estate agents. Dan and his team go that extra mile to ensure your house purchase/sale runs smoothly. If you want an agent that knows the local area, look no further.

Sarah · 25 February 2024

★★★★★ 5/5

Google

We had an excellent experience with Freeagent247 when buying our house towards the end of last year. Julia, who showed us around each time, was always punctual and went out of her way to accommodate our viewings when asked for and was brilliant at communicating our questions to the vendor who was living abroad in a different time zone. Even after moving in she was always happy to answer and help us with any other queries we had, and still does even now. Couldn't ask for more. Thank you!

AmandaWilson · 25 February 2024

★★★★★ 5/5

Google

Dan and his team at Free-agent247 were simply brilliant from start to finish. There systems and knowledge of the market are second to none. Having brought and sold a few houses myself and my wife will not be using anyone else again. Free-agent247 will always be our go to estate agent.

Steve · 24 August 2022

★★★★★ 5/5

Google

I would wholeheartedly recommend Gerard and the team. Gerard is brimming with enthusiasm and he knows the market, in fact he achieved a sale price far higher than any local agents suggested. All at no cost to me. His business model and extensive experience worked for me! Thank you so much.

Jane · 24 August 2022

★★★★★ 1/5

Trustpilot

Your call answer times are a joke

Your call answer times are a joke. I waited more than 20 minutes on Monday 19/2, and 40 minutes today 22/2. When I finally got through on Monday, my housing officer refused to take my call to discuss things. This is a joke, and sadly has always been a joke. This isn't a recent issue. You have a call back option but this is not a one size fits all. I work and cannot take calls at work so not knowing you are going to call is not a option for me. I do hope you 'record calls for training and monitoring purposes' because you need to hear how upset people are at this total lack of customer care. If you are aware that certain periods are busier than others, you need to put more staff on at those times. If you informed the caller of where they are in the queue, at least they could make an informed decision about whether to stay on hold. I've been a WHG customer for many, many years and this has always been a problem. For a company your size, this is an absolute disgrace. About time you got your act together

Julie · 22 February 2024

★★★★★ 5/5

Google

Professional, succinct with clear directive made our meeting very straightforward plus easy to understand. Highly recommended

Wayne · 9 April 2026

★★★★★ 5/5

Google

Recently used FreeAgent247 to purchase my first property. I have to personally thank Oli for giving me the chance with the house I can finally call mine. Oli was easily contactable at all stages of the purchase and was able to answer all of my questions. Thank you!

Kerrie · 17 November 2024

★★★★★ 5/5

Google

Great service, Daniel and his team are very helpful, thorough and prompt when dealing with clients. Would use FreeAgent247 again without hesitation

Craig · 24 July 2024

★★★★★ 5/5

Google

Fantastic service from start to finish. Christine kept us updated throughout the process which was greatly appreciated and made the sale stress free as possible. Would definitely recommend to anyone looking to sell their house - Thanks!

Blake · 24 August 2023

★★★★★ 5/5

Google

After knowing of FreeAgent for many years, I was thrilled to finally be able to work with them on our house sale. They were also recommended to me by a friend after he’d just completed via FreeAgent and told me how exceptional the service was. After having a very smooth sales process, we were in the position of simultaneously exchanging and completing. To ensure the buyer got everything they wanted, Dan dropped everything to drive across the county to collect the house keys from us, and took them personally to the buyers so they could move when they were ready. In addition to this, we had a complex issue pre marketing the property that was handled with professionalism. FreeAgent were so helpful, even before we appointed them officially. Gerard and the team always kept us up to date and informed, which made our sale a breeze. I can’t thanks FreeAgent enough and I would recommend them to anyone looking to buy or sell. I wouldn’t use another agent.PositiveResponsiveness, Quality, Professionalism, Value

Sonja · 24 August 2022

★★★★★ 5/5

Google

From my first contact with Daniel , I received excellent service , communication and I recommend this company to all , very professional and friendly ,

Allan · 16 December 2025

★★★★★ 5/5

Google

Thanks Dan. Really helpful advice and great knowledge of local sales market (Worcester - Droitwich). I would have no hesitation in recommending FreeAgent247 to any house owner wishing to sell their property. Cheers Colin

Colin · 24 August 2023

★★★★★ 1/5

Trustpilot

Con artists

Along with others just had a bill for fitting a new roof to my Leasehold maisonette, the the total cost to replace the roof tiles only according to these cowboys is £54000, they even want to charge me nearly £800 admin charge each, thats £3000 admin charge to put a new roof on lol. I do not care how they waste their own money but if they think they can rip all us leaseholders then they can think again, £3000 admin charge for putting a roof on?. Jokers. We are all going to get together and have an independent roofer come out and give us a a proper quote, It may be in the lease that we have to contribute to the roof but I am damn sure it does not say we have to be shafted by these people. Just to make it clear after reading the response from WHG, we have been told that the consultation period has ended & people I have spoken to who have contacted WHG have been told they must pay this money once the work is carried out. Many of the people that WHG are pensioners and some vulnerable, to put it plainly they have been told they must pay. WHG are carrying out work that is not always needed and are expecting OAPs to find £13300 at the very least, this sum could be higher.

Steve · 11 October 2023

★★★★★ 5/5

Google

Fantastic customer service, well over and beyond what was expected. Very friendly and courteous staff. Would certainly recomend to friends and family. Can't praise them enough.

Paul · 27 November 2025