Every review we hold for the Walsall office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFreeAgents unique approach to selling houses in a changing climate is unrivalled. In my opinion their point of difference is their relevant and modern approach to marketing, particularly the professional teaser video of our home, which is ultimately what got people through the door.
Dan sold our house on the first day of viewings and the buyers have since been in touch to say that they ditto’d our feelings about the whole process.
Thanks to Dan and the team, two houses sold on the first viewings, let’s make it a hat trick! :-)
Jessica · 24 August 2021
Agent replied · 23 August 2024
Hi Jess, Many thanks for your comment. Truly appreciated and glad we could assist. We have been in touch with your buyers regularly since the move and understand they are settling very well into their new home. We hope we can be of further assistance to you in the future. Take care for now. FreeAgent247.com
★★★★★ 4/5
GoogleI sold with Free Agent and from the start of the process they offered their advice with ensuring our house was "staged" correctly for when the film and photographer crew arrived.
I was happy with the quality of the photos and the videos of our property and although we had a quick start of viewings we then experienced a slump my opinion was that the asking price was a little ambitious and as we had already found a house we wanted to buy we were advised to drop the price. We sold after 6 weeks which was great. However due to the pandemic and the second lockdown the sale fell through.
This is where Julia went above and beyond for us and arranged multiple viewings (10) on Easter Sunday and worked. I had multiple offers on the Tuesday morning which was fantastic.
I felt at times the level of communication wasn't as responsive as I would expect considering the company are using modern communication methods (WhatsApp being one), and I also felt I had to do a lot of chasing to find things out.
Overall I have given 4 stars as the quality of the videos and photos were great, the cost at not paying anything as a seller, Julia went completely above and beyond giving up her Easter Sunday to work at showing our house.
They lack the fifth star due to the communication level not being where I think it should be and in my opinion not being pro active enough when dealing with queries.
Stuart · 24 August 2021
Agent replied · 23 August 2024
Hi Stuart! Lovely to hear from you, thank you so much for taking time to provide this exceptionally diligent feedback for us. We appreciate all of your points and despite the frustrations the market and current climate bought in regard to the sales process were thrilled we got you the deserved result in the end. We will take on board your comments about communication and seek to improve this further - it's something we are conscious of with the volume and accessibility our clients all have with you and how we best manage this is to currently only provide updates when we see best fit etc as there's a lot that goes on behind the scenes we do try to 'limit' communication to be as productive and as effective as possible but again totally appreciate your point here and will review this further in house... Thanks again for your lovely words and we hope we can be of assistance to you or anyone you know in the future :). All the best for now, FreeAgent247.com
★★★★★ 5/5
Google"We were impressed with the professionalism and speed with which Dan and Freeagent dealt with our sale. From signing them up as our agents to getting our property on the market, with all the photography, drone footage etc. took just over a week. Within days, we had several viewings booked, and the sale was agreed, at the asking price, 4 days after going on the market. Well done Dan and the team!"
Michael · 24 August 2022
Agent replied · 23 August 2024
Hi Mike, thank you very much for taking the time to comment - it is greatly appreciated. It was an honour to deal with you and serve you and sell your magnificent property. All the best for the future, FreeAgent247
★★★★★ 5/5
GoogleFree agent 247 sold my parents' house when many others couldn't and then ours. The service they provide is excellent - they gently helped us to reach the price necessary - lower than what we had hoped, but we were never pushed. Delighted with the WhatsApp easy communication - so much better than emails.. thank you for everything.
Lara · 9 October 2025
Agent replied · 23 October 2025
Hi
Thank you so much for your lovely review, and for entrusting us not only with your own sale but also your parents’ home. We’re so pleased we could help both journeys reach a successful conclusion.
It means a lot to hear that you appreciated our communication style and the gentle, no-pressure approach, we always aim to make the process as smooth and transparent as possible.
Wishing you and your family all the very best for the next chapter, and thank you again for choosing FreeAgent247.
Warm regards,
The FreeAgent247 Team
★★★★★ 5/5
GoogleAbsolutely amazing experience with selling my property with Free Agent. Christine is wonderful, so friendly and efficient and a joy to have worked with. Dan is also wonderful , lovely person and character and this company really does go above and beyond for you. Highly recommend, thank you for everything guys :)
Emily · 25 February 2024
Agent replied · 23 August 2024
Thank you Emily :D
★★★★★ 5/5
GoogleFreeAgent247 are the most streamlined and professional agent in Worcester! Dan is a gem and makes you feel at ease in a stressful situation, offering guidance and support throughout. There are plenty of options for selling fees which gives you choices and the team are attentive and helpful.
Holly · 24 July 2025
★★★★★ 5/5
GoogleMy experience with FreeAgent247 has been as a buyer on 2 properties, the first fell through due to issues with the lease. The second property I moved into a few weeks ago. I can thoroughly recommend Gerard and his team and would not hesitate to use them if ever I decide to move. Professional, efficient, friendly & supportive. Thank you for helping to make the process as smooth as possible.
No · 24 August 2022
Agent replied · 23 August 2024
Hi there, many thanks for taking the time to write this review to us, it is greatly appreciated. Glad we got there in the end for you! As you experienced buying a property is a rollercoaster of emotions and a lot of which are influenced by controls beyond our means however Gerard and the team in turn send their best wishes and thanks right back to you for our understanding and perseverance in the process. Hopefully you are settling in to your new home well. If there's anything we can ever help on then please do not hesitate to contact us. All the best again for now. FreeAgent247.
★★★★★ 1/5
GoogleA greedy business model which charges an absolutely scandalous 1% fee of final sale price. There is certainly nothing 'free' on the part of the buyer, who has to bear all of this cost in what is currently a seller's market. House prices are manipulated as the agent's fee is required at the point of completion, which is effectively manufacturing the need for a higher deposit. When you consider how difficult it is to obtain a mortgage at 85% LTV or higher, it is a very selfish way to operate a business.NegativeValue
Rob · 24 August 2020
Agent replied · 23 August 2024
Hi There. Many thanks for taking the time to comment. We appreciate that the business model may not be for everyone, like the reverse and usual way other Agents operate in which can equally generate the same opinion but the other way round. There are 1000’s of reasons as to why we chose to go with this model and would be delighted to discuss with you personally further should you wish to do so, please drop us a message directly on hello@freeagent247.com and we can happily discuss from there. In the meantime thank you for your valued opinion. Regards, FreeAgent247.com
★★★★★ 5/5
GoogleDan and his fabulous team sold our house for us early in 2024. We could not fault their service. Their communication with us was exceptional, always checking in, discussing the market, making sure we were informed at every step through the process.
If we were to move again, we would not hesitate to ask Dan and his team to see our house for us.
Thank you. 🙌
LorenHowland · 4 October 2024
★★★★★ 5/5
GoogleOur agent Rebecca and the whole team at FreeAgent247 were brilliant from start to finish throughout our move.
Agreeing a listing price and the staging, photography and videography were very professional and resulted in a quality listing that attracted lots of interest.
Rebecca was supportive and helpful throughout the sale and we would use their service again in the future and recommend to friends and family.
Gareth · 24 August 2022
Agent replied · 23 August 2024
Hi Gareth, thank you SO much for taking the time to post this review - it is greatly appreciated. We were very grateful to be of assistance to you in you and your family's move. All the best for the next chapter of your life and we look forward to helping you and anyone you know in the future. Best, FreeAgent247
★★★★★ 5/5
GoogleDan and the whole Freeagent team have been great with our house sale so far. I was recommended Freeagent by a family member,who have used them twice previously, and I cannot fault them at all.
Jess · 25 September 2024
Agent replied · 25 October 2024
Thank you for taking the time to post Jess :D
★★★★★ 5/5
GoogleWe had a wonderful experience with Chanelle from free agent 247, although she was the estate agent for the house we were purchasing she helped us through the buying process every step of the way. She informed us at every stage where we were …
Hayley · 16 December 2025
Agent replied · 16 April 2026
Thank you for the review. Best, 247
★★★★★ 5/5
GoogleWe recently sold our house with FreeAgent247 and couldn’t have asked for a smoother process. Communication with the team was excellent, and they were always happy to help and offer advice throughout
Jack · 2 April 2026
Agent replied · 16 April 2026
Thanks Jack :D 247
★★★★★ 1/5
TrustpilotThis Housing Association is absolutely awful, no lie or exaggeration at all.
One Star is being generous. The lowest rating i could give.
Gavin · 8 July 2025
Agent replied · 23 October 2025
We would be keen to speak to you Gavin about your complaint and current situation. Please do call us on 0300 555 6666 or message us on Facebook so we can help where we can.
★★★★★ 5/5
GoogleProfessional, knowledgeable and helpful at all times, and in ways which suited my needs (Christine was my main point of contact throughout). Would highly recommend and will use if I sell again.
Est · 25 September 2024
Agent replied · 25 October 2024
Thank you so much for your kind words. we loved working with you!
★★★★★ 5/5
GoogleFrom start to finish FreeAgent247 have been amazing! Chanelle especially has gone the extra mile to make sure the sale for the seller and the buyer has been plain sailing. This is my second time selling with FreeAgent247 and I would 100% recommend them as the best in the market. Thanks Chanelle and team for all your hard work.
Heidi · 3 December 2024
★★★★★ 5/5
GoogleOur initial enquiry and informal chat with Daniel gave use confidence that Freeagent’s approach to marketing our home was the right way forward. From instruction to completion the marketing package, communication and end result proved that we had made the right choice of agent. We would highly recommend Daniel and Gerrard, thank you both and all at Freeagent for a very smooth and uncomplicated house sale.PositiveResponsiveness, Quality, Professionalism, Value
Sharon · 24 August 2021
Agent replied · 23 August 2024
Thanks for taking the time to comment Sharon. It was an honour and pleasure to assist in the sale of your beautiful property. Pleased we could achieve the desired result for all concerned.
★★★★★ 5/5
GoogleI had a fantastic experience selling my house with Oliver, Dan and the rest of the team. Their communication was excellent from start to finish, keeping me updated at every stage. They were incredibly proactive, professional, and made the …
Johnathan · 16 December 2025
Agent replied · 16 April 2026
Thanks for the kind words, we got there! 247
★★★★★ 5/5
GoogleChanelle has been amazing during our purchase and I couldn’t thank her enough! She was always polite and professional and always available for a call whenever. Highly recommend Chanelle she’s brilliant! 😊 …
Lizzie · 26 July 2024
Agent replied · 23 August 2024
Thanks Lizzie!
★★★★★ 5/5
GoogleGerard was a pleasure to work with. The process for listing our house was easy and the photos and videos created were of a very high standard. I like the paperless approach to communication. While the process of selling and moving can be fraught with unforeseen bumps in the road, we had good communication throughout and got there in the end :) Thank you for your help.PositiveProfessionalism
Esther · 24 August 2021
Agent replied · 23 August 2024
Hi Esther,
Many thanks for taking time to post this. Feedback is invaluable to us so its much appreciated. We note your comments about our marketing and paperless in particular which is good to hear! All the very best in the next chapter of your life. All the team at FreeAgent247
★★★★★ 5/5
GoogleWe couldn’t recommend this company more! Jack has been amazing from start to finish. There were times we really struggled to navigate the process and Jack really kept us to keep going and now we have our dream home tomorrow. We actually feel like we will miss Jack as over the past 6/7 months he’s been someone we’ve spoken to more than we have family 🤣 he has built up such a fantastic relationship with us which we have really appreciated. We would 100 choose you again and have spoken so highly of your company to others. Being having less than 2 weeks to due date baby will have a new home to come back too and we can’t wait! Cheers FreeAgent!
Verity · 24 August 2023
★★★★★ 1/5
TrustpilotPoor plumbers
It didn't allow me to give 0 stars. I had a plumber sent out to me, 2 separately in 2 weeks and still did a cowboy service. This is my first review and decided to after so much stress and frustration. Please send your best plumber, preferably a mature old timer that really knows what he's doing for goodness sake!
MS · 14 March 2026
★★★★★ 5/5
GoogleSold our first home with Free Agent and had an amazing experience from start to finish! Would definitely recommend them for selling your home - brilliant marketing and service all round!
Lucy · 16 February 2026
Agent replied · 16 April 2026
Thank you for taking time to comment lucy!
★★★★★ 5/5
GoogleWonderful service - Rebecca was fantastic! She did a great job selling our house VERY quickly, then frequently liaised with solicitors, buyers and us (sellers) to keep all parties constantly up to date with progress.
We loved the easy communication via WhatsApp, meaning that any queries were answered within hours but most often minutes.
Would absolutely recommend FreeAgent247!
Lynn · 24 August 2022
Agent replied · 23 August 2024
Thank you for taking the time to post this Lynn, much appreciated. All the best in your next chapter. FreeAgent247.com
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