WHG Walsall reviews

★★★★★ 1/5

Trustpilot

Absolutely awful,incompetent amateur s…

Absolutely awful,charged maintenance fee for years without doing any,refused refund twice,this is just one of the many things this dreadful company do,the level of mis information,and incompetence is staggering.AVOID

Stuart · 6 May 2025

★★★★★ 1/5

Trustpilot

I had applied for a 2 bedroom house and…

I had applied for a 2 bedroom house and was shortlisted for it, they asked me to provide financial documents to prove if I can afford it which I did. But instead they offered it to someone else with no clear reason. I realised that they offered it to someone else because they noticed my background which not fair. WHG is not worth even 1* as they are bias and racist housing association.

Boniphace · 18 November 2024

★★★★★ 1/5

Trustpilot

Overcharged for a flat!

You get charged more for a 2 bed 2nd floor flat!!! When their houses rent is cheaper!! I got a daughter who has additional needs and needs a garden to run around to have an outlet for her energy as she can't do it in a top floor flat!! The flat is too small for two of us and I've changed my circumstances and told them my daughter has a disability and they don't care!

Becca · 18 October 2024

★★★★★ 1/5

Trustpilot

cowboys

brought house through shared ownership with whg know ever ince been in property has been issues with soil grass even though had 4 different landscapers out who have all claimed there no topsoil in garden whg wont do anything claim it down to lack of watering but really its down to soil that is substandard that has been used for a cheap job

Kevin · 20 September 2023

★★★★★ 5/5

Google

The best Estate Agent in Worcestershire!

Jake · 11 December 2025

★★★★★ 5/5

Google

Sold my property though Free agent, Christine was brilliant throughout the sale. Would highly recommend.

Ryan · 24 August 2023

★★★★★ 5/5

Google

We have sold two houses now through Freeagent. Professional and quality service. Fantastic pictures and a video tour. Modern approach and outside the box thinking. Thank you Freeagent team.PositiveResponsiveness, Quality, Professionalism, Value

Maxim · 24 August 2021

★★★★★ 5/5

Google

Absolute pleasure working with Daniel and the team @ Freeagent247. Fast to react to any questions/queries, and managed the sale with professionalism and efficiency. Would recommend and use their services againPositiveResponsiveness, Professionalism

JOHN · 24 August 2021

★★★★★ 5/5

Google

Dealt with Gerard @ 24/7 throughout the duration of our sale. Positive experience, they do what they say on the tin. We would instruct them again if we were ever to move.

LYNSEY · 24 August 2021

★★★★★ 5/5

Google

We have tried many agents, all have failed us. Viewings only started when we appointed FreeAgent247.com. Suddenly, they became regular. However, there were only a few ones needed. Already, the first offer could be accepted and went through. Our agent Linda Rimmel accompanied the whole process. Each time when something was stuck, she could resolve it. Instead of the typical 12 weeks, it only took 10 to exchange contracts. Our experience tells us that it is a very good decision to take FreeAgent247.com.PositiveQuality

Klaus · 24 August 2021

★★★★★ 5/5

Google

The stand out difference between FreeAgent247 and other estate agents is their communication. FreeAgent247 keep you up-to-date with frequent and informative messages. Everything from general housing market updates, to advisories on marketing strategies and behind the scenes marketing tweeks, as well as direct and specific reports on movements with your own property. We actually felt as though we were part of the team, and a valued part at that. They hit the bases on all the general compliance and legal requirements without any drama or complication, then delivered an enviable level of customer service. We never felt isolated, ignored or taken for granted. We felt special. Their business model will not meet everyone's needs, until that model is adopted by more 'mainstream' estate agents. It makes perfect sense to me, as a seller and a buyer. I will be recommending FreeAgent247 without hesitation.

Steve · 24 August 2021

★★★★★ 5/5

Google

I have no heistation in providing you with a glowing reference. Dan has always impressed me with his market knowledge and creativity and that is why I used FreeAgent247. Love the business model. My big bug bear with property agents is lack of communication and follow up. This agency works refreshingly closely with prespective buyers and communication is excellent. The photos, presentation and marketing of my property has been excellent. I have throughout felt that they are working hard for me and ultimately acheived a sale bang on the advice they gave but worked hard to exceed expectations. All the FreeAgent staff I have had the pleasure of working with have been committed and delightful even to the point of sorting my washing up prior to a viewing ! The extra mile.PositiveResponsiveness, Quality, Professionalism, Value

Derek · 24 August 2021

★★★★★ 1/5

Google

We received awful service from this company and in particular, Linda. Very similar experience to the other 1/2 star reviews on Google. We don't believe our offer was ever sent to the seller. The company ethos seems to be hard sales tactics over service. We eventually pulled an offer after being told it was too low (although virtually asking price) and other buyers were more competitive... to find the property still on the market 6 weeks later - rubbish! The only consideration given is 'how much can we make on our 1% fee'. We don't dispute the 1% fee, it was mentioned during the viewing and I understand the model. However, we got the impression that sales agents are trying to create fake interested in houses in order to increase the offers/value and therefore, increase their fee. The market is already vastly over valued. We were also pestered about our proceedability and our sales agent was contacted to ensure we had sold our house (without prior consent or comms to us), but when we had enquiries about the house we wanted to buy the sales rep, Linda, seemed shocked at the notion, how dare we ask... Other than being pestered to offer higher, we had no other communication, we weren't informed throughout the process. Awful service. Would not recommended.

Jacob · 24 August 2021

★★★★★ 5/5

Google

Great experience with FreeAgent. We found ourselves in a tough spot as we had found out perfect next place, FreeAgent left us in no doubt that they were doing everything they could. Christine and the teams communication was exceptional which is something I really value (I can be quite demanding)! On top of all this great customer service their marketing team and the job they do is simply second to none, the main reason we were went with them in the first place! And.....its free!!PositiveResponsiveness, Quality, Professionalism, Value

Sam · 24 August 2021

★★★★★ 1/5

Trustpilot

if I could give 0 I would

if I could give 0 I would. over 3years I've been on whg choose and move and now they have changed " there allocation policy" apparently now I'm no longer eligible...3 years!! I've been waiting. my house is overcrowded..and online your policy still states I'm eligible yet on my account I've been kicked off.. disgusting way to treat a family who have been waiting patiently for 3years, we never complained or constantly called. we just waited for our turn. only to be kicked off. beyond disgusting. if you have a choice AVOID WHG like the plague!!!!!

Lindsey · 12 June 2024

★★★★★ 1/5

Trustpilot

absolutely awful

I'd like to give 0 * but there's no option.ive been having neighbour issues for 5 years,and we are on our last thread.they take months to repair anything,won't allow cctv for security and refused,and just straight up don't do a dam thing, everyone has rights for living in peace,and ive not had that in 5 yrs.cant wait to get out,would not recommend this housing. I'm taking this somewhere higher than them now.

Sarah · 21 October 2024

★★★★★ 5/5

Google

Fantastic service by Dan. I needed my house valuing and he gave me a brilliant run down of how I can achieve what I needed to. When it comes to selling my property there won’t be anyone else I’d rather use. General estate agents are fine but when it comes to independent businesses like this one you get a real personal service which means a lot when it comes to your home!!

Pippa · 24 August 2022

★★★★★ 1/5

Trustpilot

Very poor management

Very poor management. There not very nice people.they tell you there going to do job but when 3years I have been without instillation in my loft I’m disabled bungalow freezing cold that’s with heating on it’s costing me £500 pound a month in gas . They done the mould and fungus because I got solicitor involved . It will be back next year ?

Denise · 16 May 2023

★★★★★ 1/5

Trustpilot

I've been sat on the phone waiting to…

I've been sat on the phone waiting to get through to someone for 45 mins so far and still no answer. The doors are closed call centre is still open so why is nobody picking up?... Dreadful online services and also faulty appointment services again through online systems being dreadful...causing confusion to the clients and the staff.

Zoe · 15 November 2023

★★★★★ 1/5

Trustpilot

Avoid WHG AVOID THEY ALLOW BULLYING

Avoid this housing group they allow bullying even when called and even have CCTV !! Their a bunch of useless careless people who do not care that tenants are attacked and they reply and say yes course we will help you and then of course they don't their spineless and full of lies I can't wait to give up my house to get away from these as a landlord their absolutely disgusting Doesn't deserve one star !!!

April · 11 July 2024

★★★★★ 5/5

Google

Freeagent247 are definitely the best estate agents I have ever come across. Their use of photography and filming is by far the best in the industry. Dan’s passion and enthusiasm for the industry is amazing and he goes above and beyond to keep you informed throughout the whole process. Highly recommended and by far the best estate agents in Worcestershire!

Marcus · 24 August 2023

★★★★★ 5/5

Google

Extremely happy that I decided to go with FreeAgent247 to sell my property. The viewings were taken care of by Christine and positive feedback was always followed up in a timely manner. I always felt that my property was in good hands and had complete trust in Gerard, Dan and their team to get the sale over the line. You will not be disappointed if you entrust FreeAgent247 to sell your property. One happy customer. Many thanks. Carl.

Carl · 24 August 2021

★★★★★ 5/5

Google

Can’t fault the service we have received from FreeAgent247. Oliver was extremely helpful and efficient. He was incredibly responsive and kept updated throughout.

Ellie · 4 October 2024

★★★★★ 1/5

Trustpilot

Maintenance Charge SCAM

Make sure that you check and ensure that if you are paying a monthly maintenance charge that this is being paid to the estate company. We have lived on a new build estate for 6 years and been charged this fee as has everyone else to only be told now we are moving a company does not currently operate and this charge is not required. WHG claim to provide affordable housing but happy to SCAM residents for costs they dont pay. The estate company if and when appointed also cannot claim for any past unpaid charges as they were not in operation for that period so WHG are using this as additional funds. This should only be paid when an estate company is appointed. Make sure your new build estate has one and that it is in operation as its likely you are paying WHG extra and should be reinbursed to you.

Steven · 29 April 2024