Trusted Agent profile · Wallington
★★★★★
202 reviews across 3 platforms
77d Manor Road, Wallington, SM6 0DE
Cromwells Estate Agents's office in Wallington, at 77d Manor Road, is rated 4.6 out of 5 across 202 reviews on three platforms, including 184 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Cromwells Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Wallington office, from every platform, shown as written. First names only.
5/5
GoogleReally grateful with Cromwells wallington in the way they dealt with my purchase, especially Channelle who was very helpful and responsive all the way through. Thankyou guys.
Thank you for taking the time to compliment Chanelle and the team. It is really appreciated. Good Job Folks!
5/5
GoogleWe had a great experience with Cromwells! Kate and her team were really professional and proactive throughout our first time purchase and kept us regularly informed during the process. Thank you very much for everything.
Thank you for you kind review. We are always glad to help and Kate is a brilliant member of staff. Well done Kate!
5/5
GoogleFantastic service from the Wallington Branch. Patient, helpful and understanding throughout. Always responsive to emails. Special mention to Chanelle, Sally and Scott
Thank you for your review, it's always nice to be appreciated. Great job Team Wallington, we are very fortunate to have a great work place and great staff.
5/5
GoogleA great experience with Cromwells Wallington, special thanks to Sally and Hayley who helped us go through the purchase and regularly kept us informed.
The girls are extremely efficient. Good Job Hayley and Sally! Thanks for your review, they really help promote our business. Thank you.
5/5
GoogleI want to take this opportunity to thank the whole Cromwells Estate Agents team for their close co-ordination, support and guidance during the entire process of purchase of our property at Wallington. Thanks again to the entire team for ensuring that the whole process went smoothly.
Thank you for your review. Keep up the good work Team Wallington.
5/5
GoogleThese agents are a cut above the rest. I have nothing but praise for them. I tried another high street agent (who and after 4 months got me no where). These agents were different, my house was sold in the first week and the conveyancing process went smoothly. I found the agents Sally and Katie very professional and easy to get in touch with and they back to me without delay. Also I really appreciated that there was no b.s. just upfront factual information. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much. Good job team especially Sally and Kate.
4/5
GoogleVery professional and personable service from the team in Wallington. In particular, a big thank you to Sally Calvo, whose calm assurance throughout our sale was a big comfort. We will certainly be recommending them to family and friends.PositiveProfessionalism
Thank you. Recommendations always welcome. Well done team!
5/5
GoogleWe chose Cromwells after considering a few different local agents to sell our property. Sam stood out to us out of all the agents that came to value our home - his local market knowledge, friendliness and professional manner shone through. We were impressed by how quickly things moved once our property went on the market. The whole sales process was very well managed, even when we hit some bumps in the road. We found our sales negotiator Hayley to be exceptional in keeping everyone up to date and ensuring that the sale kept moving. Cromwells not only sold our house, they also helped us to find our new home. They were a pleasure to deal with and I would recommend them to anyone looking to sell or buy in the area.PositiveProfessionalism
Thank you so much for your appreciation and your lovely review. Well done guys!
5/5
GoogleAmazing service and help from Chanelle and Sally from Cormwells Wallington. Helped me find my house, with no fuss or stress. Both super friendly and made it easy every step of the way and were always there to help answer any questions I have. Would definitely recommend to anyone wanting to find dream house in the area. Thanks to them both!
Thank you for your review. Well done girls. Brilliant job!
5/5
GoogleI picked up with Cromwells following an original sale with a different vendor falling through. Sally talked through the sales process in a really easy to understand manner and got me to market so quickly. Sally and Chanelle in particular were great at getting people through the door and the subsequent correspondence with solicitors to get me to completion. Always approachable and happy to help. Would def recommend.
Thank you Lauren. We really are very lucky to have such great staff, good job girls.
5/5
TrustpilotCromwells Estate Agents Cheam
The lady that dealt with the sale was Nicky, she was so helpful and vey professional, she kept me informed every step of the way. I would definitely recommend this Estate Agents to anyone.
5/5
GoogleCromwells did an excellent job on our sale in a professional and friendly manner. Always available to take our calls and deal with any queries in a timely manner. We would recommend.
Good job! Thank you for your review, it is appreciated.
5/5
GoogleAn excellent service from Cromwells in Wallington. They achieved a good price for our family house following an open day which resulted in two offers. Sale progressed smoothly with regular updates from the team. We were kept advised at every stage and found them to be personable and professional. I would recommend them to anyone looking for a proactive and friendly local agent.
Thanks so much for taking the time to write this review. Good Job Team!
5/5
GoogleWe highly recommend Cromwells Estate Agents. Sally, Chanelle and the entire team kept us sane through a difficult property chain. They were always reachable, chased everything that could be chased and kept us informed throughout the process.
Thank you. Well done girls on a great job, keep up the good work.
5/5
GoogleWe recently sold our property via Cromwells in Wallington. What a breathe of fresh air it was to deal with real and honest agents for once. After shopping around and receiving several other valuations, we eventually decided on Cromwells. Although they didn’t give us the highest valuation, I just immediately clicked with the agent Sam. He gave me the time of day, despite how obviously busy he was, unlike other agents. I felt like I was seen as a person, not a % of commission. Cromwells arranged a seamless open day, where we received some immediate offers. After some consideration we eventually accepted the highest offer from a young couple. Sales progression was moving smoothly and then the COVID and stamp duty holiday storm hit! Despite being ‘off the market’ offers on our house continued to roll in, however my partner and I felt a moral obligation to honour our original buyer’s offer, which was echoed by the advice from Cromwells. This confirmed my reasons for choosing Cromwells in the first place. Anyone who has moved house knows how much of an arduous and emotional experience it can be and I’m glad we had the team at Cromwells helping us through it! I really can’t recommend them enough, especially for the honest people out there with integrity!PositiveProfessionalism
Thank you.
5/5
GoogleSelling my house was not straightforward and I was glad to have Cromwells on my side. They were professional throughout, as well as helpful, friendly and responsive. Whenever there was a problem Cromwells were there to solve it and set the selling process back in motion. (Actually, a visit to their Wallington office was always a pleasure!) It took nearly a year to sell my house (thanks, Covid!) and Cromwells were supportive from start to finish. Whenever I rang them there was always somebody to respond, even if the person I wanted wasn't available. I never had to ring twice with the same query. Financially they were the best choice of estate agent (highest valuation, lowest commission) but the best reason for choosing them was the quality of the individuals who work there. So, thank you Cromwells for a job well done.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Steve, we appreciate your kind words.
5/5
GoogleThank you for being kind and caring towards my elderly father. It was a difficult sale due to the land registry losing my father’s title deeds. Fortunately Cromwells were very helpful. Highly recommend this real estate.
Thank you. Well done Wallington Team.
1/5
GoogleI had put an offer on a property for sale with Cromwell Wallington. I waited for 14 days for a response. Since no one contacted me, I called them up today and I was told that another offer has been accepted. Without informing me if my offer has been accepted or rejected which is their legal obligation, they have gone and accepted another offer. Very disappointed with the kind of service these estate agents provide. Absolutely unprofessional.NegativeResponsiveness, Quality, Professionalism
At the time you made your offer you were clearly told the owner has just rejected an offer higher than the one you put in on the property and that the offer would not be accepted. You did not want to increase as you said and I quote "you would only offer £230,000 due to the works needed on the property". The owner happily accepted a higher offer. I'm sorry you feel you have to put in a bad review just because you missed out this property, but we tried to advise you at the time you submitted your offer. By law all offers have to be put forward to the owner so please feel free to increase your offer and I will put this to the owner. Many thanks. The Cromwells Team.
5/5
GoogleAll of the staff at Cromwells Wallington were polite, conscientious and offered a 1st class service. I would recommend them to anyone in the area.
Brilliant, thank you. Good job everyone, keep up the good work.
5/5
GoogleI was really delighted with the service we received from Cromwells. Choosing the right estate agent is important. I have been involved in two property sales through Cromwells and been delighted on both occasions. They have proven to be effective and professional. The agents were very helpful with special mention for Chanelle, she was brilliant. Thank you
Thank you for your kind review. Cromwells Wallington have the best team with the most helpful agents in the area. Great Job, keep up the good work!
5/5
GoogleThe staff were really helpful and proactive in securing the sale of our property
Well done team. Thank you for the reivew, it is appreciated by all.
5/5
GoogleExcellent service from Cromwells, Wallington. Mitzi, Jas, Samuel and the team were very professional in making sure that all stages of the sale went smoothly. I would recommend them to anyone buying/selling in the area.
Thank you.
1/5
GoogleLaziest estate agents ever! Homeowners don’t use this agency if you want to sell your property at the best price. I’m a buyer and I’ve literally been hassling these agents to view two properties that I’m really interested in and nobody ever comes back to me. And the crazy thing is, one of the properties I’ve been trying to view (is still not sold) has now been reduced in price twice even though I’ve been wanting to view it and am a serious buyer. I wonder whether the vendors are aware that they are being told to reduce the price of their home but yet the agents are ignoring potential buyers who have expressed interest in viewing! Absolutely ludicrous. Never have I experienced a situation where the buyer has to hassle the estate agent. I certainly wouldn’t ever use them if I had a property to sell, after experiencing how inefficient and lazy they are from a potential buyers perspective
FAKE REVIEW! No response. FAKE REVIEW! We were never contacted after this response. Please call if you are geniuine to arrange viewings on 0208 647 4422 naming properties. We have x 12 people registered by the name Smith but none of these appear to be yourself but happy to double check. is Sunday afternoon and I am responding to your review immediately so not that lazy I hope you would agree.You have omitted to tell me which property you have been trying to view and would be grateful if you could let me have the details so that if this is a genuine complaint we can rectify the issue. This is an immediate response and I would be grateful if you can respond immediately in order that I can deal with your enquiry efficiently as you Would like. We are not aware of any unanswered enquiries but I’m always here and ready to help so please respond. Many thanks I look forward to your response.
1/5
GoogleI would like to leave my disappointment with Cromwells. I contacted the agents because they had a house that fit what I was looking for, and after seeing the house I contacted by email the same day stating that I would like to rent the house, the next morning I called and said that I would like to rent the house, I waited for the contact of Mr. Martin all day, nobody called me, today 22/11/2019 again I called wondering about the house and was informed that the house had rented, without professionalism, without ethics, without respect for the client, they should give me a satisfaction, I felt a little prejudice for not being British. I had already attended the agency 2 weeks ago personally and after I left I realized that they had only noted my name, how would they contact me? Their criteria is the clothes someone wears? Because the money is the same, neither my profession nor my husband's was asked. Sad to see that even today people are judged, I do not recommend this agency to anyone.
This property was very popular and a number of people were already booked and interested. We did not contact everyone only the first few to begin with at the owners request, so to blame us for the owners decision is very unfair. We work for the owner who was happy with one of the applicants that they showed round and met in person. The property was let to someone almost immediately. I would also like to point out that we are in no one prejudice and enjoy a multicultural environment both with the public and our staff. We will obviously try and help you where we can should another property become available.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Cromwells Estate Agents's Wallington office has 202 reviews across three platforms: 184 on Google, 1 on Yell, 17 on Trustpilot.
Cromwells Estate Agents Wallington is rated 4.6 out of 5 across all 202 reviews, and 4.6 out of 5 on Google from 184 reviews.
Yes. In The Trusted Agent 2026 awards: Cromwells Estate Agents, Wallington won Trusted Agent.
Cromwells Estate Agents Wallington, 77d Manor Road, Wallington, SM6 0DE.
