Cromwells Estate Agents Wallington reviews

★★★★★ 5/5

Google

Sam and Amanda were really lovely and organised! A huge thanks!

Samir · 15 June 2017

★★★★★ 5/5

Google

Lovely And very knowledgeable staff, always responded to emails and phone calls, very vigilant with how they work. Definitely recommend!!

Len · 14 April 2024

★★★★★ 5/5

Trustpilot

Professional service from start to end.

Cromwells were great with our purchase showing exceptional professionalism from start to finish. They were very accommodating and friendly in all their approach. Chanelle, was just awesome and prompt in responding to our queries and went beyond her duties to assist us.Thank you Cromwells for your assistance in moving to our new home.

C · 3 March 2024

★★★★★ 5/5

Google

From market appraisal through to completion of sale, the team at Cromwells listened to our requests and hence the whole sale went through in 10 weeks. They were professional and well organised. Thank you for taking the stress out of the sale.

Coral · 14 June 2022

★★★★★ 5/5

Google

Very pleased with the support from the team at Cromwells on our recent sale. The team were always helpful, undertook viewings for us and gave good advice.

Jane · 17 October 2023

★★★★★ 5/5

Google

Thank you for your excellent service with our sale. It has gone very smoothly and everyone in your office are extremely helpful. I would highly recommend you to my friends.

Kate · 19 July 2023

★★★★★ 5/5

Google

We used Cromwells Wallington for our sale and the service we got was amazing. They were so helpful and nothing was ever too much for them. I would highly recommend using them if you want great service and support.

Sandra · 14 June 2022

★★★★★ 5/5

Google

Jay did an excellent job and was very helpful till the end and I'm very happy to get this house through Jay. Many thanks to Cromwells and team.

Donna · 14 June 2023

★★★★★ 5/5

Google

Used Cromwells Wallington recently to sell my house, and my mums flat. I found them all to be extremely helpful, and very professional. Keeping me in touch every step of the way. I would highly recommend them to anyone wishing to sell their property.

Joyce · 14 June 2020

★★★★★ 5/5

Google

Really good estate agent. Knowledgeable, helpful and supportive. I warmly recommend. Thank you for all your work and the welcome gift!

Claire · 18 August 2023

★★★★★ 1/5

Google

Pathetic - I viewed a property with them and put an offer they initially came back saying it was low, i increased the offer and they do not even care to update me on what the owner thinks. I followed up again on the status and was told owner expects more I increased yet again and have not heard from them. I have now given up and started looking elsewhere. they just do not care about the sale or followup. If you are really seriously about buying or selling forget Cromwells.

Srikanth · 15 June 2018

★★★★★ 5/5

Google

I am a buyer. The agent had quick response and followed up on all queries.

Dennis · 16 December 2023

★★★★★ 1/5

Google

ADDING ON TO HARRIETS REVIEW. To begin with, the flat had damp which Cromwells had promised us a free survey. After 2 weeks of emails and calls they finally contacted the damp company. (A delay due to Cromwells) The reason for the seller taking the flat off the market was because of a lack of communication and taking too long. The seller repeatedly called cromwells, who failed to notify us. We were waiting for the mortgage lender, which is out of our hands. If we had been contacted we would have been able to give information with the ongoing situations. After Harriet leaving a review, which we felt was adequate due to our experience, we have tried to arrange to view another flat. We are desperate to sort out a property with a baby on the way (we dont have a lot of options), so we were going to try and look past the bad customer service and try again. Unfortunately, we were met with a very unprofessional respose. It does not look like Cromwells are willing to deal with us. Yes we may have gone against our word, gone back to Cromwells on our knees but thats because we are desperate to get a property before the baby is born. We will now have to wait until another property pops up which is not being sold by Cromwells.

George · 15 June 2017

★★★★★ 1/5

Google

Absolutely shocking and appalling customer service. To begin with we were impressed with what seemed like a very friendly approach. From the moment the "professional photographs" were taken the level or service dropped. Once we received and accepted an offer all contact seemed to halt until we constantly rang/emailed for an update or response. We were constantly lied to or given ridiculous excuses by Sam and Mitzi almost daily. The only time we got anything in a half decent time from was following a phone call when I requested to speak to the manager, who surprisingly wasn't in at that point. I pointed out that my sister and friend were unfortunately selling through Cromwells at the same and that I would be pointing all this out to them. Turns out they had both uninstructed Cromwells almost two weeks prior due to the same issues. I discussed all my issues and grievances on the phone at the time and was assured that it would all be dealt with. The next time I called I was told by Sam that as a gesture of good will, due to the poor service, his boss had suggested that we paid our estate agents fees in cash via a brown envelope to save us the VAT!!!! My advice would be to avoid at all costs.

Mark · 15 June 2017

★★★★★ 5/5

Google

Cromwwells provided an excellent service and their communications were alway thorough and helpful.

Simon · 15 January 2024

★★★★★ 1/5

Google

They posted a flyer through my door and I sent them an email asking about letting out my flat. No reply so I sent them a chaser. Sent a third and still no response so my question really is why they put the email address as a contact in the first place. They won't get anywhere in the current climate, I've had immediate responses from other Estate Agents who are very helpful. Surprised they're still going if this is the general service, and I certainly won't be wasting any more time on them!

James · 15 June 2016

★★★★★ 1/5

Google

I feel like they sell properties under hand. Gave them a really good offer, chased them with call after call, every time promised to call back and get a final offer if needed. But just after the last call checked the website and saw they updated it as property was under offer. All happened within one day. Very unprofessional, never call you unless you call. I am really really disappointed with them. Please avoid if possible and don't believe even for a penny.

Pal · 16 June 2015

★★★★★ 5/5

Google

All staff are extremely professional and friendly, would highly recommend Cromwells from start too finish great customer service.

Dee · 14 June 2023

★★★★★ 5/5

Google

Simply Brilliant, from star to finish it A class support.

Ravind · 16 December 2023

★★★★★ 4/5

Google

All the critical situations were handled very professionally. A massive thank you for all your help.

Shanthi · 19 July 2023

★★★★★ 5/5

Google

I recently used Cromwells to sell my flat in Wallington. They always kept me up to date with proceedings and wouldn't hesitate in using them again. JohnPositiveResponsiveness

John · 14 June 2022

★★★★★ 5/5

Google

The cromwells team was extremely responsive and helpful when we needed a quick turnaround on our house buying. The communications were proactive, informative and friendly, making the process that bit less stressful!PositiveResponsiveness, Professionalism

Ellie · 14 June 2021

★★★★★ 5/5

Google

I would certainly recommend Cromwells again. Really friendly and helpful service and there communication was perfect!

Uncover2Cover · 14 June 2023

★★★★★ 5/5

Google

Very pleased with the service. My agent was lovely and kept me uptodate throughout the process.

Rosie · 14 June 2023