Trusted Agent profile
★★★★★
285 reviews across 2 platforms
93/95 Wallasey Road, CH44 2AQ
Bakewell & Horner's Wallasey office at 93/95 Wallasey Road is rated 4.1 out of 5 across 285 reviews on two platforms, including 268 Google reviews rated 4.2.
Every review we hold for the Wallasey office, from every platform, shown as written. First names only.
5/5
GoogleBakewell and Horner have been brilliant the whole experience! Whenever I needed a prompt or reassurance calling them was easy and straightforward and they listened each and every time! Victoria and Anthony in particular were brilliant in all aspects!
5/5
GoogleAbsolutely amazing service from Ant Steve and Victoria really helped push the solicitors. Helped me get in touch with potential company to help with grants. Couldn’t recommend them enough even gave me a Christmas box. Professional personal service.
Thank you for your wonderful feedback! We are delighted to hear that you were pleased with the service provided by our team. It's fantastic to know we could assist you in connecting with companies for grants and make the process smoother with solicitors. We aim to offer professional and personalized service to all our clients, and your kind words are a testament to our efforts. We're glad you enjoyed the Christmas box as well! Thank you for recommending us.
5/5
GoogleOut of all the Estate agents we contacted B&H certainly proved to be the best choice. Their representative we dealt with “V” was absolutely on the money and the ball at all stages of our trouble-free sale. Always quick to respond to queries and sharp with follow ups too. I thoroughly recommend and thank them. Cheers “C”, Wallasey.
Thank you for your kind words! We're thrilled to hear that you had a positive experience with us. Our team strives to provide excellent service, and it's rewarding to know we met your expectations. If you need any assistance in the future, please don't hesitate to reach out. We appreciate your recommendation!
5/5
GoogleI have spoken to a very nice young man, his name is Anthony mumford, about selling my house, and finding a smaller property for me.. he's keeping me well informed about different properties that might suit me... just felt like I had to write something about him.. hopefully something will come up soon.. thank you Anthony 😊.. for everything.
1/5
GoogleHad an offer accepted on a house yesterday with a very good offer. Instructed a solicitor and a surveyor on the back of that , Received. a phone call late this afternoon advising the vendor had accepted a higher offer and our offer was now not being accepted. This Estate Agent does not appear to have a policy that actively discourages their vendors from allowing gazzumping . Beware of this ethically dubious practice. You can get gazzumped right up to exchange of contracts and find yourself seriously out of pocket with no recourse.NegativeProfessionalism
Dear Mr Edmondson, Having received your message (email) and review, I feel it completely unfair that you would firstly not return allow us to respond to your message but then review us so badly. As an agency acting on behalf of any seller, and this would also include you if you were selling with us, we actively advise any vendor to complete all viewings. We would then present offers as and when they came in. We are legally obliged to give every offer to our vendor. Can you imagine if we did not give the owner an offer from an applicant? Put yourself in our shoes. If you were selling your house and you had a higher offer and you decided to take it, would that be the fault of the agent? If we did not give you all offers, how would you feel then? Betrayed? Deceived? Would you accept a higher offer? Maybe you would when presented with the money. I completely understand your frustration and in this market its absolutely crazy how buyers are being so aggressive with offers. I am sorry it did not work out as you hoped. The lady told us she had a ‘personal connection’ with the buyer, again, this is not something we know about. We simply respond to viewing applications and send them to the buyer, as we did with you, we don’t not know viewers personally. As previously mentioned, we are legally obliged to forward all offers. We don’t actively encourage or discourage vendors, this situation very rarely happens, but if it does, its not from any decision in our office. We keep at arms length with all decisions. We are non bias and never want to be blamed for a decision made by a seller or buyer. As a small business owner, I find it deeply upsetting that you would actively seek out to destroy us and our teams moral when all they have done is give the information to our client. We don’t make any decision for vendors, in fact, we keep well away. Ultimately the vendor has to make up their own mind. Again, how would you feel you were on the receiving end? Its not our house and we don’t make the decisions. I trust you will see this from our point of view. In the meantime I will deregister you from our agency however, I wish you luck and success in finding your perfect home.
5/5
GoogleWe have worked with Bakewell & Horner for over 12 months now, they fully manage several properties for us in the area. The team at B&H are very professional but still friendly. They give us just the right amount of contact and look after our tenants well. Communication is great and they deal with any small niggly issues promptly and with minimum fuss. This works well for us as we are based many miles from the area so need someone 'on the ground' to look after our tenants and our properties, Anthoney, Charlotte, Steve and the rest of the team do just this. Would thoroughly recommend Bakewell & Horner.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review! As a small local business, we appreciate you taking the time to do this. : -)
5/5
GoogleThis is the second property I have rented out with anthoney. I found the process so simple and efficient. I handed him the keys on the Monday, he had already arranged for the photos to be taken that day, it went live on the same day and was taken by Wednesday. Importantly it was taken by renters that he already had a good relationship with, this gave me confidence that someone was going into my property who would take care of the house. Anthoney even dealt with all the utilities. In regards to the first property they have been in for nearly two years and I have never had so much as a phone call, rent just drops in every month, they deal with everything for you. Would highly recommend, stress free.
Thank you for you kind review. Good luck in your new home :-)
1/5
GoogleThese are a bit of a nightmare to be honest they want the ins and outs of your life but still are hard work I’ve never had any joy with them when renting houses or Buissnes premises sorry but it’s only one star just wanted to add to this review after leaving it I have now been informed that I don't turn up on viewings tut tut Bakewell please remove me from your system without delay I have been happily renting a property for over 4 years now and my business premises for a year I did come in for a property that you had on your books but you wouldn't let me rent it as I was a new start up and said my business may fail isn't that a risk I take not you ???? And am still trading over a year later
Thank you for your comments. We want to ensure thay any landlord gets a tenant who passes all criteria. If you cannot provide us with the information or that you cannot financially support the tenancy then we are not obliged to let you rent a property. Turning up for appointments is crucial to us however, you deem it not so important to turn up on pre booked viewings that you have arranged.
1/5
GoogleThis company is an absolute joke. Repeatedly reporting things that need fixing and nobody gets back to you for days! Right now I have reported some health and safety risks, back door won't open properly and the smoke alarm dosent work. That in itself should have been done the same day. They don't take into account any type of disability awareness and the only time they get intouch with you is if your rent is late or you put up a snotty review. So, B&H this time I will be going over you head and DO NOT CALL ME AND ASK ME TO TAKE THIS DOWN. I THANKYOU
1/5
GoogleI had a really poor experience with Bakewell & Horner. As a first-time buyer, the process was already stressful enough, but their lack of communication made it so much worse. Victoria often came across quite abrupt, and Anthony would never …
5/5
GoogleThe team at Bakewell & Horner could not do enough for me when I recently sold my house through them. I was kept up to date at all times and didn't have to chase them for updates. Selling your home can be a very stressful time but Bakewell & Horner made the process simple and painless. I would recommend them to friends & family and will certainly use them again in the future.
Thank you for your review! As a small local business, we appreciate you taking the time to do this. : -)
5/5
GoogleGreat service from Rus, Victoria, Anthony and the whole team at Bakewells. Very professional, friendly service whilst guiding us through the sale of our house. Good, informative communication throughout the process. Highly recommended.
5/5
GoogleI bought my property through Bakewell and Horner and throughout the process they were extremely helpful. My Solicitors were not always on the ball, but the staff at the office chased up enquiries for me and without them I doubt my move would have happened ! At all times they were friendly and nothing was too much trouble. Thank you Bakewell and Horner for a good job well done !
5/5
GoogleJust sold my property through Bakewell & Horner. Tried 2 other Estate Agents first, with no luck. Bakewell & Horner did a brilliant job with their marketing and in less than 2 months, had an acceptable offer. Would definitely use them again. Highly recommended. Their fees are also competitive.
Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with us and that our marketing efforts helped you secure an acceptable offer in such a short time. We appreciate your recommendation and look forward to assisting you again in the future. Thank you for choosing Bakewell & Horner!
5/5
GoogleGreat from start to finish, helpful and friendly in the search for my perfect home, keeping in touch throughout the whole experience will use again if I move, thank you
Thank you for your fantastic review! We are thrilled to hear you had a great experience finding your perfect home with us. Our team is dedicated to providing helpful and friendly service every step of the way. We look forward to assisting you again in the future. Thank you for choosing us!
5/5
GoogleCouldn’t have been happier with the service we had from Bakewell and Horner! As a first time buyer we had so many questions and Anthoney gave us all the answers and reassurance we needed!
Thank you for your kind words! We're thrilled to hear that you had a positive experience with us at Bakewell & Horner. It's our goal to provide excellent service and support to our first-time buyers. If you have any more questions in the future, don't hesitate to reach out!
5/5
GoogleAn excellent company to work with when purchasing my property. Elaine Stowell-Smith was very pleasant, helpful and knowledgeable.
Thank you for your review! As a small local business, we appreciate you taking the time to do this. : -)
5/5
GoogleGreat team at Bakewell and Horner. I used to wonder exactly what an estate agent does for the money they charge you, but after selling a house through B&H I can honestly say they have earned it. I was kept up to date throughout the whole process, and whenever a snag did come up, it was always presented with a "we can sort that out for you" attitude. They really did do all the legwork (and there was lots of it in my case), and I just had to make decisions. The girls on the desks/phones are very helpful and friendly, I highly recommend you give them a call.
Thank you for taking the time to review us. We welcome your kind comments and great feedback! As one door closes, another one opens... Good luck for the future 👍🏻 …
5/5
GoogleFantastic experience with Bakewell and Horner estate agents. They kept me informed at every stage and were extremely professional, friendly, and thorough. Made the whole process much easier, highly recommend!
5/5
GoogleFirst class service, Anthony and Steve have went above and beyond to help us find our next home. In constant contact, keeping us always up to date and informed. Making it as easy going and as little stress as possible. Highly recommend.
Thank you for your fantastic review! We're thrilled to hear that our team provided you with first-class service and made your home search as stress-free as possible. Your recommendation means a lot to us, and we wish you all the best in your new home journey!
1/5
GoogleMore then a month my house new front photos not uploaded. Lots of apologies and promises had given but they didn't even bother to take one outside photo of my property and upload. I can't believe I dealt with them for this one photo for one month. When I decided to leave them instead of an apology they shut the phone on me.stay away from this agency.i have had the worst landlord experience. If I had a chance I would give 0 score
Thanks for taking the time to review us. We wish you well with your property and good luck for the future.
5/5
TrustpilotUsed them for years
Used them for years. Efficient, competitive and offer honest advice. Bought two houses this year both completed in 5 weeks due to there help. Sold last year and was super quick to find buyer. They work hard with the solicitors so makes it easy for us.
1/5
GoogleDiscriminate against disabled and people claiming benefits. My daughter through no fault of her own can’t work but she has a brilliant credit rating. She has savings and more than capable of affording rent. She’s a great mum and her cleanliness is impressive. She booked a viewing on a local property with Bakewell and Horner they took the booking. Then called her and told her the landlord had rejected her due to being on benefits. I pointed out this is discrimination and was told it was due to the mortgage the landlord has. I have looked into this further and found older mortgages are not legal and now would be classes as discrimination so there’s no basis to this excuse. Banks are offering mortgages to benefit claimants! To blatantly discriminate without any relevant basis except discrimination is disgraceful.
5/5
GoogleOnly went in with ID documents today for family move staff friendly and pleasant
Thank you for your review! As a small local business, we appreciate you taking the time to do this. : -)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bakewell & Horner's Wallasey office has 285 reviews across two platforms: 268 on Google, 17 on Trustpilot.
Bakewell & Horner Wallasey is rated 4.1 out of 5 across all 285 reviews, and 4.2 out of 5 on Google from 268 reviews.
Bakewell & Horner Wallasey, 93/95 Wallasey Road, CH44 2AQ.
