Every review we hold for the Wallasey office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFirst class service, Anthony and Steve have went above and beyond to help us find our next home. In constant contact, keeping us always up to date and informed. Making it as easy going and as little stress as possible. Highly recommend.
Kyle · 29 March 2024
Agent replied · 9 November 2024
Thank you for your fantastic review! We're thrilled to hear that our team provided you with first-class service and made your home search as stress-free as possible. Your recommendation means a lot to us, and we wish you all the best in your new home journey!
★★★★★ 5/5
GoogleFantastic experience with Bakewell and Horner estate agents. They kept me informed at every stage and were extremely professional, friendly, and thorough. Made the whole process much easier, highly recommend!
Julia · 30 October 2025
★★★★★ 1/5
GoogleDiscriminate against disabled and people claiming benefits. My daughter through no fault of her own can’t work but she has a brilliant credit rating. She has savings and more than capable of affording rent. She’s a great mum and her cleanliness is impressive. She booked a viewing on a local property with Bakewell and Horner they took the booking. Then called her and told her the landlord had rejected her due to being on benefits. I pointed out this is discrimination and was told it was due to the mortgage the landlord has. I have looked into this further and found older mortgages are not legal and now would be classes as discrimination so there’s no basis to this excuse. Banks are offering mortgages to benefit claimants! To blatantly discriminate without any relevant basis except discrimination is disgraceful.
Karen · 29 October 2023
★★★★★ 5/5
TrustpilotUsed them for years
Used them for years. Efficient, competitive and offer honest advice. Bought two houses this year both completed in 5 weeks due to there help. Sold last year and was super quick to find buyer. They work hard with the solicitors so makes it easy for us.
Billy · 13 May 2025
★★★★★ 5/5
GoogleOnly went in with ID documents today for family move staff friendly and pleasant
Kathleen · 8 June 2022
Agent replied · 8 June 2023
Thank you for your review! As a small local business, we appreciate you taking the time to do this. : -)
★★★★★ 5/5
GoogleExplained everything well and in detail.
Rang me first thing to make sure I was still able to come. Explain everything about the house and the process.
Nia · 26 October 2024
Agent replied · 9 November 2024
Thank you for your wonderful review! We're thrilled to hear that you found our explanations clear and detailed. We take pride in ensuring our clients feel informed and supported throughout the process. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you again!
★★★★★ 1/5
TrustpilotPathetic, Lazy Sales Particulars
Pathetic, lazy sales particulars: no floorplan, no room sizes, no energy performance certificate (EPC) details.
Michael · 21 February 2026
★★★★★ 5/5
GoogleThanks again to Anthoney and the team, always responsive to any inquiries or viewings I require.PositiveResponsiveness, Professionalism
Martin · 25 August 2021
Agent replied · 8 June 2023
Thank you for your review! As a small local business, we appreciate you taking the time to do this. : -)
★★★★★ 5/5
GoogleThis review is dedicated to Dave (Wallasey branch) 🌟 - thank you!! So helpful and kind - nothing was too much trouble when showing us around some of our potential homes 🏡 🌟🌟🌟🌟🌟 Lovely guy! …
Isobel · 29 March 2024
Agent replied · 9 November 2024
Thank you for your wonderful review! We’re thrilled to hear about your positive experience with our team. Providing exceptional service is our priority, and we’re glad to know we met your expectations. If you need further assistance, please don’t hesitate to reach out to us again!
★★★★★ 5/5
GoogleWe rented a house a few months back and it was Anthoney Mumford who dealt with us. He was very helpful and professional and we got the house very quickly. We had one little issue with the house whilst being in here so rang the shop and again it was Anthoney that answered and the next day the problem was fixed. Very impressedPositiveProfessionalism
Lee · 25 August 2021
Agent replied · 8 June 2023
Thank you for your review! As a small local business, we appreciate you taking the time to do this. : -)
★★★★★ 1/5
GoogleVery weak Accounts Dept.
Poor internal/external communication, as has been confirmed twice on the telephone with a senior member of the team today.
We will not be using this firm again. By all means, carry on and I’ll contact the regulator, as B&H is close to breaching certain limits that I am intimately familiar with.
Kindly reign Charlotte in, as I proactively asked this morning, because since then B&H/she has contradicted existing directions in writing, worse yet, for a consumer I clearly outlined as having an IVA/MH issues at present.
Kindly get organised. Can’t wait to give the keys back on Saturday.
D · 9 May 2023
★★★★★ 4/5
GoogleThe initial communication was a little bumpy and inconsistent, but as a first-time buyer finding the process stressful, I wanted to give them the benefit of the doubt. …
Patryk · 15 August 2025
★★★★★ 5/5
GoogleAnthony and Victoria have been brilliant from day one.
I can’t recommend these people enough when buying a house …
Sheldon · 15 October 2025
★★★★★ 5/5
GoogleExcellent service, really helpful, friendly staff, especially Victoria Hawksett who went above & beyond. Highly recommended.
Dawn · 9 June 2019
Agent replied · 8 June 2023
Thank you for your kind review : -)
★★★★★ 5/5
GoogleI found the agent, Dave, very friendly, professional and informative about the property I was viewing.
Geo · 26 October 2024
Agent replied · 9 November 2024
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our agent. We strive to provide friendly and professional service to all our clients. If you have any further questions or need assistance, please don't hesitate to reach out!
★★★★★ 5/5
GoogleJust completed the purchase of our first house. We are beyond happy and want to extend gratitude to Anthoney and all others that I spoke to at Bakewell & Horner for their help through this process. They always say that buying a house is one of the most stressful things you can do but B&H did everything in their power to make things go smoothly. Would highly recommend.
AJ98 · 29 September 2023
★★★★★ 5/5
GoogleJust completed today, great experience buying our new home from bakewell&horner, very helpful and friendly staff Anthony, Steve and Victoria always helpful in answering any questions we had, highly recommend using them if you are looking to buy or sell
Jon · 25 May 2023
Agent replied · 28 November 2023
Thank you so much for taking the time to review us, it means a lot to us all! Team B&H
★★★★★ 1/5
GoogleBakewell & Horner are more concerned about policing their Google reviews than actually providing an adequate service as a sales and lettings agent.
This is evident from the condescending responses given to customers reviews from B&H, which can be seen below.
The management of B&H deem it acceptable to contact their paying customers directly to question the feedback left here, in an extremely hostile and intrusive manner.
Several 5* reviews left within the past couple of days, from users who have never left Google reviews previously, suggests B&H have now resorted to posting fake positive reviews to bump up their overall rating.
Bakewell & Horner: if you focused your energy on keeping your paying customers happy, you wouldn’t need to spend so much time on Google.
Fabricating positive reviews whilst leaving imperious responses to genuine, disappointed customers is surely not the best use of your branch managers time?
Helen · 12 August 2022
★★★★★ 5/5
GoogleWe bought our first home with Bakewell and Horner. The guys were wonderful and helpful and kept us updated every step of the way keeping in good contact with us through the whole process. We couldn’t be happier with their service!
Grace · 9 April 2023
Agent replied · 28 November 2023
Thank you so much for taking the time to review us, it means a lot to us all! Team B&H
★★★★★ 5/5
GoogleGreat service from Victoria, Anthony and Steve - highly recommended and would use again. Thanks
Vicky · 18 October 2024
Agent replied · 9 November 2024
Thank you so much for your wonderful feedback! We're thrilled to hear you had a great experience with our team. We truly appreciate your recommendation and look forward to serving you again in the future.
★★★★★ 1/5
GoogleDisgusting !! Showed me around a MOULDY house in an absolute state dog muck all over garden, yellow carpet stained with animal urine black mould in every single room, wouldn't let an old dying dog live in that house it was described as a lovely family home in wallasey, hardly Wallasey more like seacombe/Birkenhead, waste of time and money travelling to see it. Office doesn't know what member of redress scheme they are under to complain, and they have the cheek to ask for a guarantor I would need a guarantor off them for my life living in that kip !!!
Molly · 8 June 2022
★★★★★ 1/5
GoogleI hope viewers see this as balanced feedback on our experience.Started with a quick sale ( week )
Gaining a good price ( recognising Jemma’s efforts ). Then I received a call from Victoria ( B & H Mgr) who stated the buyers had called informing the house valuation was £16k less than the sale price.The next line was would you reduce the sold property to the valuation price ( -£16k )!!!.I immediately said no and stated I was even prepared to take the property off the market.Victoria said she would call me back.within 5 minutes Victoria confirmed the buyers were happy to pay the agreed price and fund the difference.Remembering that Bakewell & Horner we’re representing us ( 100% ) , surely the professional approach would have been to highlight the valuation and agreed selling price difference and ask if we were prepared to drop the price by any amount.Later that day my wife had exchanged emails with the buyer direct and the buyers were shocked and horrified about events as they had not instructed the actions Victoria had taken , even stating to Victoria prior to my call they were prepared to pay the originally agreed price.I did escalate my conversation with Victoria to Russell ( Director )
Who did not see at all any ethical challenges.
In summary - In over 35 years buying and selling
Many properties I have never had this type of treatment with a company showing this level of arrogance and poor professional / ethical action . Thankfully I will have no reason to use Bakewell & Horner again in my lifetime.
It’s sad when Estate Agents like Bakewell & Horner act like car salesman!! Fortunately for the residence of Wallasey there are plenty of choices if looking to sell or buy a property..
Apologies for the length of the feedback.
Simon · 8 June 2022
★★★★★ 5/5
GoogleI have been using Bakewell Horner for some years to find and vet tenants for my properties. They are up front with their pricing structure and good communicators keeping me up to date on each viewing and the status of each application. I shall be instructing them again and would commended then to all users of Estate Agents.
Paul · 8 June 2020
Agent replied · 8 June 2023
Thank you for your very kind review :- )
★★★★★ 5/5
GoogleI would just like to say a big thank you to anthony for all his help these last few weeks in helping us get a lovely place in new brighton .he is a credit to bakewell and horner .thank you again from myself and elaine 😊 …
Joe · 8 June 2022
Agent replied · 8 June 2023
Thank you for your review! As a small local business, we appreciate you taking the time to do this. : -)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
