Beresfords Great Dunmow reviews

★★★★★ 5/5

Trustpilot

Exceptional Experience with James Annetts of Beresfords Group

My recent interaction with James Annetts, Letting Consultant of Beresfords Group during my property application process in Chelsford was nothing short of exceptional. James exhibited a remarkable level of professionalism, expertise and dedication to ensuring a seamless and stress-free application. His clear and transperant communication, prompt responses to inquiries, and expert guidance has been invaluable during the process so far. In summary, James Annetts has exemplified the highest standard of service at Beresfords group, making the entire rental experience not only efficient but also enjoyable. I wholeheartedly recommend their services, especially those provided by James, to anyone seeking a top-tier letting agency experience.

Ikenna · 3 November 2023

★★★★★ 5/5

Google

Ben at Beresfords, Great Dunmow, has been outstanding in the instigation of the sale of our property. His tenacity of suggesting to a buyer that they should view our property between viewings basically found our buyer and sold our house. It wouldn’t have happened had he not thought on his feet and played matchmaker to get a result. Thank you Ben, you are a credit to Beresfords and the higher-ups in the company should mark this young man out as a valuable company asset and a rising star.

Kevin · 26 October 2023

★★★★★ 5/5

Google

Not your stereotypical estate agents. Genuine and decent people - a real credit to the industry. As an ex-estate agent and property developer myself, I found having to deal with most of Dunmow's Agents a real pain (to put it politely). Viewing after viewing, I would look over to my wife and say "wait for it" and like clockwork, we were told about the countless viewings they had lined up for the afternoon and how important it was for us to put an offer forward 5 minutes ago. Worst of all most had over-valued the properties in the first place, wasting both our time and their seller's time. It's a shame that many of Dunmow's sellers are convinced by inflated valuations given to them by many of Dunmow's lesser Agents (subsequently being tied into sole-agency contracts whilst the agents work on convincing them to reduce the price - getting people like me through to door only to waste my time too, no thanks). Honestly, save your time and instruct an agent like Beresfords in the first place. Beresfords were a breath of fresh air. We were shown correctly valued properties and were given the space we needed to view them without feeling pressured. Ben Gillyon was an absolute pleasure to deal with, from the very first viewing we had with him around a month ago, to the very last one towards the end of last week (that we're now purchasing). We found ourselves calling Beresfords throughout the process (whilst actually avoiding calls from other agents) to see if they had anything else for us to view, simply because Ben was such a great guy to deal with (David was also very friendly and helpful each time we called). Ben has been exceptionally helpful, friendly and informative throughout. He's proof that people really do buy people, and ultimately end up buying properties that are right for them, not properties that are forced on them. Dunmow could learn an awful lot from this guy. 5 Stars, highly recommended.

Ashley · 26 October 2023

★★★★★ 5/5

Google

Just purchased my first property through Beresfords and could not fault them at all. Ben picked up my first phone call and I’m so glad he did, he made the whole process so easy and smooth. His knowledge of the property, area and amenities sold it to me. He met me for several viewings, answered all my questions (there were loads) and even chased and met up with the locksmith at the property in his own time when there was a missing key, nothing was ever too much. He bridged the gap between buyer and part-exchange company well and chased the seller up on my behalf time and time again to ensure timely close. I highly recommend Beresfords, especially Ben! Thanks again so much Katie

Katie · 26 October 2023

★★★★★ 5/5

Trustpilot

Excellent property management team and personal experience with Kate Haywood

Was a tenant in a property managed by Beresfords for the last 4 years plus. Property management team always excellent and sorted out any maintenance issues promptly. However have to give special kudos to Kate Haywood, the ever patient inventory clerk who performed our regular inspections and also our checkout admirably. I think it's easy to discount their role especially since they tend to be bearers of bad news but Kate was always helpful and gave us constructive advice whenever she could. Definitely made the moving out process less stressful!

Boon · 11 October 2023

★★★★★ 4/5

Trustpilot

Smooth and pleasant move

I had the pleasure of experiencing a truly smooth and pleasant transition during my recent property move. From the very beginning, James went above and beyond, taking the time to show us the property and ensuring we were well-informed at every stage of the process initially. His assistance was invaluable, and his efficiency was commendable.Furthermore, the support provided by Christine and Gabby was nothing short of outstanding. They exhibited remarkable efficiency in handling all the necessary documentation and checks and making sure every detail in regard to the move was communicated to us on time.I really appreciate the team for their assistance throughout this phase. Their commitment to making this process seamless and stress-free is truly commendable.Thank you for making this transition a memorable and enjoyable experience for us. Nikhil and Darshana

Nikhil · 28 September 2023

★★★★★ 5/5

Trustpilot

Thank you to all staff.

Amy was an absolute star, from beginning of our journey. Not only did Amy settle any queries, we had regarding our first move, she made sure everything was clear and understood. She is always happy and smiling, and nothing is every too much of a bother. Amy, has made our first move, a stress free, exciting experience. The beresford staff, have been incredibly helpful, with every single aspect. I can't express how grateful I am, and I would recommend anyone who is starting their journey of a new home, to 100% choose beresford.

NICOLA · 22 September 2023

★★★★★ 5/5

Trustpilot

Fantastic Service From Start To Finish

Amy was very helpful, I mustve called 1000 times in a short period of time with questions. Nothing was too much of a stretch for Amy, she is very knowledgeable and very efficient in her job. She keeps you in the loop every step of the way!Holly in the finance team was very helpful and very efficient with her job, she chased everyone at Paragon up very quickly for us and made sure everything was dealt with the same day!Charlie was very polite and helped us get the little bits of information we needed to finalise!As a whole the whole team will fill you with confidence and help from start to finish with the whole process taking some of the stress of moving! The only stress now would be yourself!

Ben · 22 September 2023

★★★★★ 5/5

Trustpilot

Hannah Grant - exceptional

I am having issues with a tenant who asked for a section 21 notice (29 Radcliffe House) and then stopped paying her rent. Hannah Grant has been superb in liaising with me, Paragon and the tenant. She is dealing with a very difficult tenant in terms of communication but has stuck at the task until she gets an answer. She has advised the tenant of the risk she is taking in not paying her rent, so is not only looking after my interests but also the tenants. She has also dealt with the claims process with Paragon, saving me time and effort.In all my dealings with Hannah I have found her to be totally professional, trustworthy and extremely personable. She is someone who seems to go above and beyond my expectations. In my view, she is a real asset to Beresfords.

AJS · 20 September 2023

★★★★★ 5/5

Trustpilot

Excellent Service Rendered by Beresfords Team

I am delighted for the opportunity to write a review about the priceless contributions of the Beresford Team in our journey to becoming a buy to let landlord. It’s being quite a roller coaster ride!The proactiveness of the Mortgage Adviser, Pindar, enabled us to beat the deadline of a good mortgage rate offer with few hours left. Finding a suitable property in the right location was an uphill task. After several weeks of scouring the market, endless property viewings and disappointments, we were signposted to 10 Wren Road. To be honest I was sceptical about getting the property. The openness and Professionalism of the Rob who conducted me around during the viewing, encouraged us to put in an offer and pray to get it accepted by the seller.The offer acceptance was followed by several months of waiting for the necessary probate paperwork to come through. It was like waiting forever! Throughout the long wait, the Beresford Team kept us posted all the way. Holly Hall and other members of the Team were exceptional in giving regular updates. Without their constant communication and reassurance, we would have walked away. It was a nail-biting wait; we were able to exchange contract within the 2 weeks of grace after expiration of the mortgage offer. Thank you Guys, we are forever grateful to you and to God.We are personally thankful to Karen for her guidance on the refurbishment and decoration works required to get the property to a good shape suitable for tenancy. Her first visit to the property was thorough, nothing missed her attention to details. She went through long list of improvements required. From jet-washing the walkway to make it more presentable, to removal of existing polystyrene ceiling tiles for statutory reasons, removal of bathroom barrel locks for health and safety reasons, changing old electrical switches etc and the urgent need to obtain building Landlord insurance ASAP before start of the renovation / redecoration works. It was a long list and every item on it was necessary. Furthermore, she explained with clarity, details of the professional fees that will be charged for Beresfords services and offered some generous discount as an encouragement. We are so grateful for her wisdom and guidance. Next was the uphill task of getting suitable Tenant. With many interests from prospective Occupants, the meticulous efforts of Karen’s Letting Team made it far easier to identify the right Tenants with good credit rating for the property. Without the five-star performance / professionalism of the Beresford Team and God’s help, we will not have been able to record success this far. I highly recommend their Team to anyone considering embarking on buy to let property rental journey. It is always good to be guided by those who know and have proofs to show for it. Thank you.

Temitope · 11 September 2023

★★★★★ 4/5

Trustpilot

Title: Exceptional Professionalism and Outstanding Customer Service at Beresfords Estate Agents Me and my mother rented 5 Thought lodge London RM11 2BE on the 31 /08/2023 Rating: ★★★★★ I recent

Title: Exceptional Professionalism and Outstanding Customer Service at Beresfords Estate AgentsMe and my mother rented5 Thought lodgeLondon RM11 2BEon the 31 /08/2023Rating: ★★★★★I recently had the pleasure of working with Beresfords Estate Agents during my property search journey, and I must say that their level of professionalism and customer service was truly outstanding. From the moment I walked through their doors, I felt at ease and confident that I was in capable hands.The first thing that struck me was the warm and welcoming atmosphere in their office. The staff greeted me with genuine smiles and were ready to assist me with my queries.Here is a list of the staff members that helped meKarenDavidLauren JMelissaAmyCharlie Their knowledgeable team seemed to have an excellent understanding of the local property market, and their expertise was evident throughout our interactions.One aspect that particularly impressed me was their attention to detail. They took the time to thoroughly understand my requirements, preferences, and budget, which ultimately saved me from wasting time on unsuitable properties. Their dedication to matching clients with the right properties is impeccable.Beresfords Estate Agents' customer service was exceptional throughout the entire process. They promptly responded to my calls and emails, ensuring that I was well-informed at every step. They arranged property viewings at my convenience and were very accommodating when I requested additional visits or had specific concerns.During property viewings, their agents were friendly, professional, and highly knowledgeable about each property's features and surrounding areas. They went above and beyond to provide me with all the necessary information to make an informed decision, and I never felt rushed or pressured into making a purchase.Once I found my dream home, Beresfords Estate Agents guided me through the offer process, negotiating on my behalf with professionalism and expertise. They were transparent, ensuring all details and terms were clear and understood.After my offer was accepted, Beresfords continued to offer support and assistance, liaising with solicitors and other parties involved. This streamlined communication ensured a smooth and stress-free process until the final completion of the for lettingsOverall, I cannot recommend Beresfords Estate Agents highly enough. Their professionalism, attention to detail, and dedication to customer satisfaction set them apart from other estate agents. If you are looking for a reliable and efficient team to assist you in your property search, I strongly encourage you to choose Beresfords Estate Agents.

Robert · 8 September 2023

★★★★★ 5/5

Trustpilot

Thomas was absolutely wonderful at…

Thomas was absolutely wonderful at finding home that met all of our requirements. He took the time to thoroughly explain a home’s details before we decided to move forward with it. He liaised between the two parties seamlessly. We were able to relax and have a stress free process due to his professionalism. Thanks again to Thomas and everyone at Beresfords for all the advice and help we received.

Deniz · 27 April 2024

★★★★★ 5/5

Google

I have found Beresford to be helpful and friendly and efficient and have been in my property managed by then for over 4years. They are quick to act when I have informed them of any issues in the property that have needed attending to. Most recently Lauren has been really helpful with regards to my renewal.on the property.

Leigh · 23 October 2024

★★★★★ 5/5

Trustpilot

I wish all agents were this great!

I wish all agents were as reliable/easy to deal with as Alice and Christine from Beresfords. Very friendly service all round. They took a lot of the stress and frustration I was experiencing from other agencies out of the equation.Trying to find a somewhere in the current climate with so many people going for each property is frustrating. Majority of agents I spoke to wouldn't even do simple things like return calls/emails or couldn't get through to them on phone lines. With Beresfords being the polar opposite to my experiences elsewhere, returning calls and doing what they said, when they said they would was a breath of fresh air. I was happy with their service even before I was offered the property so would wholeheartedly recommend them to anyone.Thank you Alice and Christine!

Matt · 11 August 2023

★★★★★ 1/5

Google

I had a terrible experience with this agency. I felt cheated. In 2023 we rented a property through them. It was a nightmare; the property had mold and dampness, and the heaters didn't work. In 2024, the contract expired, and when the inspection was done, the girl from the agency said they knew the property had many problems. I was shocked. I sent several photos to prove the amount of mold and dampness.

Janaina · 15 November 2025

★★★★★ 5/5

Google

Ben was a fantastic support in buying my new property. I visited multiple times which he welcomed and followed up where I needed him to throughout my solicitor process. Excellent service, thank you Ben.

Laura · 9 August 2025

★★★★★ 5/5

Trustpilot

William Hasard was as always prompt in…

William Hasard was as always prompt in visit ,friendly and helpful. Good job !

Natalia · 11 February 2026

★★★★★ 5/5

Trustpilot

Charlie Richardson is a very likeable…

Charlie Richardson is a very likeable guy who went above and beyond with his assistance.Polite, well informed and well dressed it was a pleasure to have dealt with him. I would definitely recommend him and beresfords to anyone else in the future . Charlie will go a long way with such an excellent attitude. I wish him all the best.

Maureen · 29 August 2024

★★★★★ 5/5

Trustpilot

Mixed experience with communication but Lauren's help made a difference

I recently changed my contract with Beresfords for the property I own and rent through them. I switched from full management contract to let only contract.However, I was not happy with the process at first because it was a misunderstanding between me and the letting department. They did not respond to may emails and questions and I felt ignored. It was frustrating because I expected them to assign someone to help me since I was under full management contract. When I was about to lose hope, Lauren Johnson stepped in and contacted me firstly by email then by phone. She not only acknowledged the miscommunication but also took the time to clearly explain the entire process of changing contracts. Lauren made sure I understood the necessary steps for the contract switch and was open to discussing any concerns or questions I had. I would like to say a big thank you to Lauren for her support. Her actions reflect positively on Beresfords and demonstrate the value of having knowledgeable and customer-oriented staff members. She is undoubtedly an asset to Beresfords. While the initial breakdown in communication was disappointing Lauren's intervention and assistance turned the situation around. I believe that Beresfords should take this as an opportunity to improve their overall communication practices and ensure that clients receive consistent and timely responses. In conclusion, I am grateful to Lauren for going above and beyond to help me during the contract switch. Her exceptional support greatly improved my overall experience with Beresfords. I would recommend their services with the advice to seek assistance from staff members like Lauren to ensure a smooth and satisfactory experience.

ANDY · 2 July 2023

★★★★★ 5/5

Google

Back in 2023, I appointed two agents to sell my home in Great Dunmow, Beresfords were head and shoulders above the other agent, more viewings, better communications etc. it wasn’t an easy sale falling through twice, Ben was excellent throughout, always responsive to calls, full of good ideas and saw the sale through in a professional manner from start to finish. Overall a very good service.

David · 28 April 2024

★★★★★ 5/5

Google

Ben was extremely helpful and insightful throughout the moving process which made it stress free for us. Would highly recommend Beresfords Estate Agents and in particular Ben.

Nicholas · 3 October 2025

★★★★★ 5/5

Google

As a tenant, I cannot fault Beresfords, particularly Kirsty who has been amazing and incredibly helpful from initially viewing the property through to the end of my tenancy. Communication has been faultless, any minor maintenance issues resolved quickly and efficiently and it's just so refreshing dealing with such a genuine and kind person, a real credit to Beresfords. My whole experience has been so positive, I'll forever recommend Beresfords to friends and family.

Emma · 26 October 2023

★★★★★ 5/5

Trustpilot

Great experience

Great experience. I mostly dealt with Tom and Ella, and they were both extremely helpful and professional throughout the process. Everything went smoothly from start to finish.

Tosin · 16 September 2025

★★★★★ 5/5

Google

Sam Robinson is an amazing lady who helped to remedy a problem in my home, which without her intervention and tenacity would never have got resolved. Sam is truly one in a million and a complete professional, I can't thank her enough! Sam you're the best!! Beresfords you are so lucky to have her.

Tessa · 11 October 2024