Trusted Agent profile
★★★★★
810 reviews across 2 platforms
27/31 High Street, Great Dunmow, CM6 1AB, Uttlesford CM6 1AB
Beresfords's Uttlesford office at 27/31 High Street is rated 4.7 out of 5 across 810 reviews on two platforms, including 108 Google reviews rated 4.9. The 702 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Uttlesford office, from every platform, shown as written. First names only.
5/5
GoogleWe took a rental property in Felsted with them and Kirsty was great
Hi Algonzi Thank you for posting your recent review. I was pleased to read that our Dunmow office have assisted you effectively in finding you a suitable property to rent. We wish you all the best in your new home. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotBeresfords Review
We was with Beresfords as tenants for one year, and was very impressed with the Customer Service shown by our Inventory Clerk (Melissa McGaughin) throughout our Tenancy. Melissa listened to our concerns and always gave time for any questions to be answered. When she conducted her Inspections, she was always polite, friendly and very respectful of the home. We had dealings with some other agents at Beresfords, where Customer Service sometimes came across rather poor at times when help was needed. Melissa was no doubt the best. Thank you Melissa, you make a great agent! - From all of us!
Hi RNMany thanks for taking the time to post your detailed review. I am pleased that you found Melissa's approach professional and that she listened to any concerns you had.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotI had a very disappointing experience…
I had a very disappointing experience with this letting agency. My viewing was confirmed both over the phone and by email, so I travelled to the property as agreed. When I arrived outside the property, they suddenly cancelled the viewing and gave me different excuses.
Hi Shafi Thank you for providing us with your feedback. I was disappointed to learn that your experience when dealing with us was not positive. I have investigated this further and it appears that your viewing was scheduled for 3.30pm. Earlier, when our offices first opened for business that day we received an offer to rent from tenants who had viewed the property previously. Their interest was confirmed to the landlord and later that morning the landlord confirmed acceptance of their offer. As a result, we called you immediately to cancel your viewing. Our phone logs confirm that a voicemail message was left for you at 11.22am, informing you of the landlord's decision to proceed with an alternative party. Although not ideal, I feel that in the circumstances 4 hours prior notice to your viewing was the best outcome that we could achieve, as it was only just before this that the relevant landlord accepted an offer from someone else. From the comments contained within your review, I can only assume you had not received an alert that you had a left voicemail message earlier that morning. Being really honest, the process we followed was standard where a viewing needs to be cancelled, but I am sorry that on this occasion you felt your time was wasted. Steven Bond Managing Director - Residential Lettings
5/5
GoogleYet again a first class service from Beresford's. I would like to thank Naomi Nistor who was very prompt and helpful in sorting out my problem with my landlord regarding the washing machine which unfortunately had to be replaced. Very impressed with the level of service. Thank you Naomi. :-)
Hi Gary Many thanks for posting your positive comments. It was great to read that Naomi was able to assist you efficiently in dealing with the issues regarding your washing machine and that the service she provided was prompt and efficient, enabling you to obtain a suitable replacement. I know she will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleKirsty was so helpful with the whole process definitely recommend them
Hi Miguel Thank you for your review. I am pleased that Kirsty has been efficient with the service provided to you during your recent dealings with us. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotWe are extremely pleased with the…
We are extremely pleased with the service that we have received so far.Abby has been extremely professional, helpful and precise with the service she has provided to us so far. She's been Brilliant. Similarly Cameron and James have also been brilliant throughout. Thank you all so very much!
Thank you so much for taking the time to provide us with your feedback. It's great that you have found Abby helpful and professional throughout, as have other members of our lettings team. We all very much appreciate the 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotJames was a massive help throughout he…
James was a massive help throughout he made the process extremely efficient for my partner and I, he was always available to answer any queries regarding referencing and the property that I am now moving into. And a thank you to Abby for all the work she has done behind the scenes as well!
Hi PaulThanks for your feedback following your recent dealings with our lettings team in Chelmsford. I am pleased that your experience was a positive one and that both James and Abby in particular proved helpful and efficient throughout.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotMy experience with Beresfords Lettings…
My experience with Beresfords Lettings is nothing short of splendid. The staff are kind, polite and very professional that can go to any length to assist you with any issue or questions that you may have. I personally dealt with Charlie and Emma who were so fantastic!
Hi MahmoudI really appreciate you taking the time to provide us with your feedback following your recent dealings with our local lettings department who cover the Havering Borough. It's great that you found their approach kind, polite and professional and that they went above and beyond to assist you. I know the entire team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
GoogleWe didn't purchase via Beresfords in the end, but not through any lack of effort from Ben Gillyon. Absolutely superb from start to finish, and a great example of what an estate agent should be doing (i.e. not leaving Rightmove & buyers do all the work!). Highly recommend Ben to anyone looking for property in the Dunmow & surrounding areas.
Hi Stuart, Many thanks for the 5 star award for Ben who is based at our office in Great Dunmow. Ben will do all possible to match suitable property to our clients and will appreciate you sharing your experience. We hope your property purchase goes through smoothly but please let us know if circumstances change as we are keen to help in any way we can. Thank you for your recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
5/5
TrustpilotVery responsive team
Very responsive team, kept me updated throughout the process and ensured I had all the information I needed at all times.
Hi Lauren, I was pleased to read that you were kept fully informed and updated throughout your recent dealings with us and we all appreciate your 5-star rating. We look forward to working with you again in the future. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotSuper star Debbie!
Debbie was fantastic right from the start, she kept me in the loop when my favourite property came back on the market & thanks to her we’ve secured it and can call it home soon! ☺️ Debbie thanks for all your help, really means a lot. You’re fantastic at what you do!!!
HI LaurajThanks for your feedback. I am so pleased that Debby has impressed you during your recent dealings with our lettings department at Braintree. It's great that we have now managed to find you a suitable property and I hope you enjoy your time living there. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotJames was extremely professional and…
James was extremely professional and had a lovely warm manner. What I was very aware of compared to other companies is how quickly James got back to emails and telephone calls. I would definitely use Beresfords in the future to buy or rent a house.
Hi LauraThanks for your feedback. I am pleased that James was quick to respond to your emails and telephone calls and was professional in his approach. I know that he will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleThe Agents are all nice, helpful and comfortable to talk during the process. Especially Kirsty Hines. 🥰 …
Hi Nielsen Thanks so much for posting your feedback. It's great that you have been happy with the service provided to you by Kirsty in our lettings department at Dunmow. I know she will very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotThe service from Eleanor Scott was…
The service from Eleanor Scott was excellent. She has been impeccably friendly and professional throughout this whole process. However, what I appreciated most was her genuinely shocking speed and attentiveness. With the market as fast as it is at the moment, I've lost out on several properties due to slow lettings agents so this was invaluable to me and saved me so much stress. She could not have done a better job.
Hi DavidThank you so much for taking time out to provide us with your feedback. I was pleased to read your positive comments regarding the level of service provided to you by our lettings team at Brentwood, but specifically Eleanor. I know she always goes out of her way to assist her clients and I am pleased that she helped you find a suitable property to rent.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotBeresfords Taking over Management
Beresfords are taking over the management of the Flat that I rent privately. Abby Johnson has been so helpful every step of the way as things were not straight forward.I cannot thank Abby & her team enough for their support, advice & speed of action in this matter.
Hi SusanSo pleased that we were able to assist with taking over the management of your flat in an effective manner. This can always be tricky, but its great that our lettings team and Abby in particular have made it a little less stressful for you on this occasion.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotI’ve been looked after & treated well…
I’ve been looked after & treated well during the process of finding a new place to live.
Hi Daniel Thank you for providing us with your recent review. I am pleased that you have been happy with the service provided to your during your recent search for a suitable property to rent. It's great that you would not hesitate in recommending us to others and we all very much appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings
1/5
TrustpilotPoor customer service
I have sold my property and have bought through Beresfords at the end of March and have been constantly battling to get updates with nobody returning my calls. Three weeks have passed and no Sale of Memorandum has been issued for the house we are buying which could now push our completion back into July (who is going to pay for the 12k additional stamp duty). We have informed Beresfords that the sale needs to be completed by the end of June to which they have ignored). Ask for James (Branch Manager) to call twice today but he seems too busy and nobody else knows what is going on with our Sale/Purchase. I thought the monies we pay where for a smooth process.
Hi Charlie,Trustpilot is not a site we currently subscribe to and I have been alerted to the review you have recently left. I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with our Branch Manager, I am assured your sale is being dealt with. Whilst we do appreciate there was a lapse initially with communication due to high call volumes, this is now in hand and your transaction is being progressed. With house sales currently taking an average of four months to go through, it is unlikely you will meet the stamp duty deadline, regardless of any delay thus far. Rest assured our Branch Manager will remain in close contact with you, but if you have any further concerns, please do not hesitate to contact me on a.horsley@beresfords.co.uk.Alison Horsley, Customer Services Manager
5/5
TrustpilotLauren is always polite
Lauren is always polite, helpful, and responds to queries quickly.
Hi Charlie Thank you for posting your review. I am pleased you have been happy with the service you have received from Lauren as I know she will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotBeresfords have been great!
We had a really easy experience with Beresfords. They were super proactive and accommodating. Gabby has been great with explaining the process to us and getting back to me quickly when I have asked a question. It has made renting less stressful and we have been able to enjoy the process and be excited about it!
Hi Kara,Many thanks for your feedback. I was pleased to read that you have had a positive experience in your recent dealings with our Company and that Gabby explained everything to you and promptly dealt with any queries. Our aim is to take away from both landlords and tenants alike any potential stress associated with renting and it's great that in this instance our staff met all your expectations.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotHelpful and friendly :-)
Eleanor was really quick to get back to me and to organise a viewing.All of her communication was clear and concise about the availability of the house and she was able to answer any questions I had about the property.
Hi JoThanks for your positive comments regarding Eleanor in our lettings department. I know she will be very grateful for your kind words, as we all are for the 5-star review.Steven BondManaging Director - Residential Lettings
5/5
GoogleKirsty was amazing, will definitely recommend
Hi Miguel, Thank you for your kind words. I know that Kirsty will be particularly grateful, and it's great to hear you would not hesitate in recommending us to others. Steven Bond Managing Director - Residential Lettings
4/5
TrustpilotLetting of our apartment by Beresfords
Hi, We've had some great service from Beresfords. The finding of a tenant did take longer than I was hoping but part of that was due to some negative info which Beresfords found on some of the potential tenants who had viewed the apartment. So were hoping that it should be plain sailing going forward. A special shout out to Karen and Hannah for the great communications from them. Thanks again.
Hi Mike,Many thanks for taking the time to leave your review. I was pleased to read that on the whole, you have been pleased with the service provided to you. Unfortunately, there can sometimes be delays due to issues which are beyond our control, but I am glad that you have found Karen and her team to be helpful and informative throughout this process. I know they will will all be very grateful for your positive feedback. Steven BondManaging Director - Residential Lettings
5/5
GoogleSteve was very helpful and informative throughout the whole sale process. Highly recommend
Many thanks Sam for your 5 star review and kind recommendation for Steve who is based at our office in Great Dunmow. Steve will appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
TrustpilotAll of the team are helpful and the…
All of the team are helpful and the process of letting my flat has been very smooth.
Hi Richard Thanks so much for posting your feedback. I am pleased that you have found our lettings team to be helpful and you have felt that the process of letting out your property has been a relatively smooth process. We look forward to assisting you again in the future. Steven Bond Managing Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Beresfords's Uttlesford office has 810 reviews across two platforms: 108 on Google, 702 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Beresfords Great Dunmow is rated 4.7 out of 5 across all 810 reviews, and 4.9 out of 5 on Google from 108 reviews, checked 9 October 2026.
Beresfords Great Dunmow, 27/31 High Street, Great Dunmow, CM6 1AB, Uttlesford CM6 1AB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.