Beresfords Great Dunmow reviews

Hi AdamThanks for taking time out to provide us with your feedback on your recent dealings with Hannah. I am pleased that her actions and advice proved useful and it's great that you have had lots of positive experiences in dealing with us over the years.Steven BondManaging Director - Residential Lettings

Hi MattI wanted to reply to you personally to thank you for taking the time to provide us with such detailed feedback regarding your recent dealings with us. I am so pleased that you found our staff supportive throughout the entire process, especially Alice. It's great that you would definitely recommend Beresfords to others and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi JulieI really appreciate you finding the time to provide us with your feedback following your recent dealings with our tenancy renewals team. It's great that you found the approach of Ross both professional and efficient. It is so important that in such situations all relevant parties involved kept you updated on a regular basis. I know that Ross will be very grateful for your positive comments.Steven BondManaging Director - Residential Lettings

Hi Christine, Many thanks for your recent feedback. I am pleased that Ross was able to help you to resolve recent issues with your tenant, which meant it was cleared up and resolved efficiently with a satisfactory outcome for you. I know he will be very thankful for your kind words regarding his help and assistance with this. Please do not hesitate to contact us again if we can be of any further help in the future. Steven Bond Managing Director - Residential Lettings

Hi MegMany thanks for providing your positive feedback. I am pleased that our lettings team in Brentwood were able to assist you efficiently in your search for a suitable property. Despite your change in circumstances, we will look forward to assisting you again in the future.Steven BondManaging Director - Residential Lettings

Hi Holly, Thank you for taking the time to post your 5 star review for Ben and the team at our office in Great Dunmow. The guys are dedicated to providing the best possible customer care, guiding and supporting from the first point of contact. It is pleasing to hear you were particularly impressed with Ben, whom I am sure will be very grateful to you for sharing your experience. I am sorry to hear we could not progress your purchase through to exchange, for reasons which were outside of our control. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Mr Taylor,Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with individuals concerned, it would appear there is further information relating to how events unfolded throughout this transaction. I understand your buyer instructed a central heating and water surveyor to inspect your boiler and this was then condemned, despite you confirming to all members of staff the boiler had been serviced. We reassured your buyer and they stayed with you but when they subsequently asked for a builder to visit the property and you declined, they withdraw from their purchase as this gave them further cause for concern. Please note, it is vital all parties are transparent throughout the process to ensure the smooth progression to exchange. As a result of your frustrations, which were not helped by the reasons I have outlined, the Branch Manager became your main point of contact during this transaction.We appreciate communication with Sanders could have been better and this is disappointing to hear as they are our solicitor of choice. This is unacceptable and we will be providing feedback to ensure this does not happen again. Should you wish to discuss the matter further with me, please feel free to contact me at a.horsley@beresfords.co.uk.Alison Horsley, Customer Service Manager

Having read the contents of your recent review Aidan, it is disappointing to note the comments made within. I have carried out a detailed appraisal of your file as to how events transpired with the property you intended to purchase and spoken with individuals involved. Please note our internal file notes are recorded in real time as matters progress, outlining conversations by phone and email, and cannot be amended thereafter. When we secured instructions to sell the property you were purchasing, we acted in good faith, obtaining the relevant information from the seller. We had no reason to believe the detail was anything other than accurate and therefore proceeded to market the property. Whilst I can appreciate how frustrated you must have felt upon learning that you were not able to proceed with your intended purchase, this was beyond our control due to circumstances highlighted. We could not have predicted the findings of an independent property survey undertaken by a chartered surveyor. All our buyers are encouraged to gain independent surveys, and this was highlighted to you when our Director of Office addressed your complaint directly. The associated cost forms part of the risk when purchasing a property and when issues are identified, it can affect a buyer’s decision to proceed. I am sorry you could not achieve the outcome you desired but I am confident the office has acted in your best interests. Our sales team work hard to ensure they provide the best possible customer care, and they will be equally disappointed you were unable to progress with your purchase. Should you wish to discuss this matter further, please feel free to contact me on a.horsley@beresfords.co.uk. In the meantime, I wish you well with your property search. Alison Horsley, Customer Service Director

Hi MaggieThanks so much for taking time out to provide your detailed feedback. I was pleased to read that Danny and Eleanor have been professional and supportive throughout your lettings journey. I know that they will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Andy, Many thanks for the 5 star review and positive comments for the team at our office in Great Dunmow. The team will devise a marketing strategy specific to your requirements, in order to generate maximum interest and achieve the best possible asking price. I am pleased you were impressed with the service provided and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Lucy, Many thanks for the great review for the team at our Dunmow office and in particular David, our Branch Manager. David and the team are all focused on providing the best possible customer care and will do everything within their power to ensure a transaction goes through to exchange and completion. You will have been in very safe hands as the guys will guide and support throughout the journey, keeping all parties regularly updated. Thank you for the 5 star award and kind comments, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Stelios Thank you so much for providing us with your feedback, I was pleased to read that Eleanor in our Brentwood lettings team provided you with an efficient and professional service during your recent dealings with her. It's great that you would not hesitate in recommending us to others and we all appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Lee Thank you for posting your recent feedback. I was pleased to read that Rylie provided a great service and was able to assist you in making the whole process of renting out your property a much easier one. I know she will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Elliot Thank you for posting your recent review. It's great that Chris and the rest of the lettings team provided a swift and efficient service during your recent search to find a suitable tenant. We look forward to continuing our working relationship with you and thank you for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Thank you for providing your recent feedback. It's great that you have been working with us over so many years now and that you are consistently happy with the service you receive from Adam and our lettings team in Brentwood. We all very much appreciate your kind words and look forward to continuing to work with you in the months and years ahead. Steven Bond Managing Director - Residential Lettings

Hi Peter,Many thanks for taking the time to provide us with your feedback following your recent dealings with our lettings department in Braintree. It's great that Jack played his part and impressed with his assistance and high levels of communication. I know that he will be particularly grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings

Thank you for taking time out to provide us with your feedback, having recently dealt with Rylie who works in our lettings department at Brentwood. I was pleased to read that she has been proactive in finding you suitable tenants and remained in contact throughout the process in a prompt, efficient and professional manner. I know she will be very grateful for your kind words, as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Totka,Thanks so much for providing us with your detailed feedback following your recent dealings with our lettings department in Chelmsford. I was pleased to read that you felt the team demonstrated excellent product knowledge and remained professional throughout. I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi John Thank you so much for providing us with your feedback regarding the service you have received from Ross who is part of our renewals team. It was great to read that he keeps you fully up to speed, and is informative and swift in his responses to any queries and questions you may have. I know he will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi GiftThanks for your positive feedback following your recent dealings with Riley. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi Christina Thank you for providing us with your recent feedback. I was pleased to read that having worked with us now for a number of years, you continue to be impressed with the level of service we provide to you, and in particular the help and assistance you receive from Lauren in our Property Management department. I know she will very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Thank you so much for posting your review. I am pleased that you have been happy with the service provided by our lettings team in Braintree and we hope to work with you again in the future. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi SunilI really appreciate you taking the time to provide such detailed feedback following your recent dealings with our lettings department in Chelmsford. It's great that you found the team professional and efficient and that overall they exceeded your expectations. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings

Many thanks Angeline for the great review and recommendation for the team at our Dunmow office and in particular Ben, your main point of contact. Ben is focused on providing the best possible customer care, guiding and supporting throughout the journey. He will appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager