Every review we hold for the Tyne & Wear office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookWould like to thank all the team at hebburn Chase homes especially Heather they have all been amazing.Thank you so much for all yous did. I would recommend Chase homes to anyone they have truly been amazing and if I ever sell a property in the future they will be the first I go to. Heather was absolutely brilliant throughout the whole process she really did go beyond the call of duty so thank you so much
Jody · 12 December 2017
★★★★★ 5/5
FacebookSeems to be a common theme...many thanks, special mention to Heather who almost single handedly secured our move keeping the links within the chain together, going above and beyond, even doing other agents/solicitors work for them!
Ian · 30 January 2021
Agent replied · 22 February 2025
Thanks for the lovely review Ian! :)
★★★★★ 5/5
Googleabsolutely brilliant with capital B professional, outstanding caring they really caught do enough for their clients even after sales. highly recommend chase home
Christine · 16 June 2025
Agent replied · 16 April 2026
Thank you for the amazing review! We're so happy you had a great experience. We're always happy to help, The Chase Holmes Team 🏡 …
★★★★★ 4/5
GooglePositive experience in relation to sale of flat, in terms of service and fees. Will use again.
G · 16 August 2025
Agent replied · 16 April 2026
Hi there, 🖐
Thank you so much for your kind 4-star review, we’re really pleased you had a positive experience with the sale of your flat and were happy with our service and fees.
We always aim for 5-star service, so we’d love to know, was there anything we could have done differently to turn that 4 into a 5? Any feedback you have would be greatly appreciated and really helpful for us moving forward.
Thanks again for choosing Chase Holmes, we’d love to work with you again in the future!
Warm wishes,
The Chase Holmes Team 🌟
★★★★★ 5/5
GoogleEfficiency handled the sale of my father’s flat. Would recommend and use again.
Friendly and helpful staff.
Drew · 16 August 2025
Agent replied · 16 April 2026
Hello Drew 🖐
Thank you for the lovely 5 Star review! 🏡 We’re so pleased we could make the sale of your father’s flat as smooth and stress-free as possible. Delighted you found the team friendly, helpful, and efficient, if you ever need us in the future, just drop us a line, we’re always here to help!
Best wishes and have a wonderful day,
The Chase Holmes Team 💛🖤💛
★★★★★ 5/5
FacebookBrilliant service from start to finish.
Julie from Hebburn branch answered all
Our questions so friendly, helpful and professional. Heather was brilliant answering all our questions and putting out minds at ease. Can’t thank you both enough. Highly recommend.
Janine · 3 October 2019
Agent replied · 22 February 2025
Thank you so much for the recommendation Janine, always great to hear really good feedback for our staff who work their socks off 👍 thank you and good luck in you're new home 🏡
★★★★★ 5/5
FacebookWhat a lovely bunch of people both Heather and Natasha went over and above to make sure we got the right property and that the sale went through smoothly. Thanks girls you’re awesome
5 stars ⭐️⭐️⭐️⭐️⭐️
Melanie · 15 August 2020
Agent replied · 22 February 2025
Thanks Melanie... much appreciated 😉🖤💛
★★★★★ 5/5
TrustpilotWe found our experience with Chase…
We found our experience with Chase Holmes Hebburn branch excellent from the first visit until the sale of our home was completed.The staff were very professional,always available and ready to explain even the smallest query.Thank you for the smooth ride,we will recommend you with confidence.
Bernard · 8 September 2025
★★★★★ 5/5
GoogleReally helpful, quick to answer queries and respond to any questions posed from valuation through to completion. Highly recommend
Gary · 16 June 2025
Agent replied · 16 April 2026
Hi Gary,
Thanks for taking the time to post this lovely review. It is truly appreciated by all the team to get such positive feedback.
Hope we can help in the future with any sales or purchases.
Best wishes and have a fantastic day. 💛🖤💛
★★★★★ 5/5
GoogleThey were helpful throughout the process
Ogheneruno · 28 October 2025
Agent replied · 27 December 2025
Hiya 🖐
Thank you so much for your 5-star review, Ogheneruno! 🌟🌟🌟🌟🌟
We’re thrilled to hear you found us helpful throughout the process. Your kind words make all our hard work worthwhile!
Have the best day.
All the best from all the team at Chase Holmes 💛🖤💛
★★★★★ 5/5
GooglePleased with the service, kept informed every step of the way, thank you
Susan · 16 August 2025
Agent replied · 16 April 2026
Thank you so much, Susan! 💛🖤💛
The whole Chase Holmes team absolutely love receiving ⭐⭐⭐⭐⭐ 5 star reviews, and it means the world to know you were happy with the service. We're so pleased you felt informed every step of the way, that's exactly what we aim for.
😀 Wishing you all the best, and thank you again for your lovely feedback! 🌟
★★★★★ 5/5
FacebookLovely sales team at Chase Holmes, would like to say a specific thanks to Heather who has helped us every step of the way in our sale and has gone above and beyond her job. Also Denise who has been there since day one of us advertising our home and Susan who has been there working late nights to help everyone. Thank you very much :) x
Hayley · 22 June 2019
★★★★★ 5/5
GoogleExcellent communication great allround, thankyou Grace and Heather x
Lynne · 16 September 2025
Agent replied · 16 April 2026
"Thank you so much, Lynne, for your lovely 5 🌟🌟🌟🌟🌟-star review!
👩 Grace and 👩🦱 Heather will be delighted with your kind words. We’re so pleased you had such a positive experience with us at Chase Holmes, and we really appreciate you taking the time to share your feedback. 💙
Have an amazing day, and don’t forget us in the future, we’re always here if you need us!" 😀
Kindest regards from the Chase Holmes Gang 💛🖤💛
★★★★★ 5/5
FacebookKept me upto date with any viewings and the feed back from the viewers. Always helpful, especially Susan in the Jarrow office. Totally recommend them!
Gillian · 4 November 2021
Agent replied · 22 February 2025
Hi Gillian! Thank you so much for such lovely feedback, and your recommendation is truly appreciated. Great work to our Jarrow team, and outstanding efforts from our Susan, we wouldn't expect anything else. Thanks again Gillian, wishing you many happy returns, from all of us at Chase Holmes :)
★★★★★ 5/5
FacebookWe have just secured our home with chase Holmes. Chris the rental manager has been absolutely incredible, finding us a home that we absolutely love! Chris has kept us informed with what’s going on every step of the way and any problems or issues we had he was straight on to them getting them resolved. He’s worked out of work hours answering any questions we had, any stress that I had he was always there for reassurance. Chase Holmes is extremely lucky to have Chris as part of their team as he is outstanding in all areas of his job. Thank you xx
Kayleigh · 25 April 2019
Agent replied · 22 February 2025
Wow! Thank you Kayleigh. I try my best x
★★★★★ 5/5
TrustpilotExcellent service from everybody…
Excellent service from everybody concerned for selling my house .. staff were friendly and approachable and the communication was very good keeping me informed all the way. highly recommend anyone looking to buy or selling there home .. thankyou to everyone who delt with my property
Steve · 4 June 2025
★★★★★ 5/5
GoogleThird time I have used chase holmes and as always great service.
Essdav · 16 June 2025
Agent replied · 16 April 2026
🤩 Wow! Thank you for this amazing review and feedback..
The teams will be so happy 😀
Can’t wait to help you with your fourth sale 😉
Best wishes and have a fantastic day. 💛🖤💛
★★★★★ 5/5
FacebookJust recently bought my first home and Chase Holmes were great throughout! Special thanks to Natasha who was amazing through the process! Massively recommend!
Olivia · 18 February 2021
Agent replied · 22 February 2025
Hi Olivia, thank you so much for your lovely feedback. Nice little shoutout Natasha! :)
★★★★★ 5/5
GoogleA very quick house sale with good communication throughout.
Gayle · 16 July 2025
Agent replied · 16 April 2026
Hello Gayle,
Thank you for taking the time to leave us a review!
We’re so pleased to hear your sale went through quickly and that you felt well-informed throughout the process. That’s exactly what we strive for with every client.
Wishing you all the best for the future, and thank you again for choosing Chase Holmes!
Have a great day.
The Chase Holmes Team
★★★★★ 5/5
FacebookSo Mam got her Keys to day from chase Holmes South Shields and boy what a fab company on the ball so fast with helping out and always there when needing advise I would 100% recommend this company our adviser Heather was also truly amazing thanks so much #teamchaseholmes #southshields
Scott · 29 June 2021
★★★★★ 5/5
FacebookGreat service throughout the process. Special mention to Grace and Heather for going above and beyond.
Kyle · 9 June 2021
Agent replied · 22 February 2025
Thank you for your recommendation Kyle, it's really appreciated!
Hope you'll be very happy in your beautiful new home
We are so proud of all our teams, nice shoutout for you two ladies...
Heather Fawcett Jill Sweeney
★★★★★ 5/5
GoogleGreat service and kept up to date through out process
Marc · 16 April 2025
Agent replied · 16 April 2026
We’re so glad you had a great experience. Your recommendation means a lot to us! If you ever need anything, we’re always happy to help., The Chase Holmes Team 🏡 …
★★★★★ 5/5
GoogleBrilliant service, keep up to date throughout the sale.
Dominic · 11 April 2025
Agent replied · 16 April 2026
Thank you for your review Dominic. We're glad you are happy with the service and enjoyed your experience with us. - Chase Holmes team 🖤💛 …
★★★★★ 5/5
FacebookA big thank you to Heather Fawcett for all her help in getting the sale of my property through. She went the extra mile, all the extra work she put into it and never gave up. Would definitly use Chase Holmes to sell the property and Heather to complete the sale. Thank you xxx
Clare · 14 May 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.