Trusted Agent profile Β· Tyne & Wear
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208 reviews across 3 platforms
73 Station Road, Hebburn, Tyne & Wear, NE31 1LA
Chase Holmes's office in Tyne & Wear, at 73 Station Road, is rated 4.7 out of 5 across 208 reviews on three platforms, including 100 Google reviews rated 4.8.
Every review we hold for the Tyne & Wear office, from every platform, shown as written. First names only.
5/5
FacebookA big Thank you to all the staff who put my worries when buying our new home. Everyone went out there way to help us get sorted into our new home . Fabulous caring helpful understanding staff when buying or selling. Thanks to everyone wouldnβt go anywhere else (if I ever need a new home) from Deborah & Davey
Davey Carr
5/5
FacebookWe had a particularly difficult sale. Problems cropped up at last minute and the chain was a little shaky to say the least! However with Heathers fantastic support and communications with everyone it all went through as planned. Great service from start to finish. Thanks Heather for your time and effort
5/5
FacebookHeather Fawcett was absolutely amazing with helping us sell our house. She went above and beyond what we expected and really helped take away the stress of selling. Heather is an asset to Chase Holmes and if I ever sold again she would be the first person I called!
5/5
FacebookFantastic support from the Heather Fawcett and the rest of the Chase Holmes team in the sale of my motherβs property in Hebburn Kept me informed of progress at all times and positive can do attitude We did get more Β£ for the property than we were expecting which was brilliant Would definitely recommend
Thank you Derek... absolute pleasure πππ‘
5/5
FacebookBought my first home recently and I found the ladies at chase holmes were so helpful and were really good at explaining things to me and my wife as we didnβt understand some of the things our solicitors were saying thank you to heather and Kay who were so good at their jobs! Well done π and thank you again π
Thank you for your kind comments Jennifer, we hope you are both very happy in your New Home π
5/5
GoogleOutstanding service from CHASE HOLMES ESTATE AGENTS........ Fantastic package offered to sell our home, the saying goes 'you get what you pay for' and we got MUCH MORE than we paid for that's for sure! HIGHLY RECOMMEND TO SELL YOUR HOME IF YOU WANT THE BEST PEOPLE TO DO IT! Best estate agents I have ever used (and I have used a lot in our area in the past) 100% CHASE HOLMES ALWAYS FROM NOW ON! Excellent service from start to finish.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotI purchased my home through Chaseβ¦
I purchased my home through Chase Holmes and they were absolutely brilliant. The staff are so helpful and efficient. I also really liked the gift box they gave me when I went to pick up my keys. It had lots of nice free samples of stuff including washing powder, 2 cans of cider and a face mask! Thanks Chase Holmes marvellous job ππΌππ₯
5/5
FacebookMassive thank you to Alison for her fantastic service and friendly manner. Very professional and efficient. My son will be over the moon with his new roof on his garage thanks to you. Love Rachel from 17 grindleford court xx
5/5
FacebookAbsolutely amazing!! We sold and bought through chase Holmes and would highly recommend! Everyone I spoke to was friendly and professional, Heather is absolutely fantastic and really goes above and beyond to deliver an excellent service!!! Thank you so much!!!
5/5
FacebookThe Chase Holmes sales service is excellent. Particular thanks to Heather Fawcett who did everything she could to push the sales through with her first class communication and exceptional levels of customer service. Thanks to her and the team!
5/5
FacebookChase recently assisted us with our sale, despite having issues with solicitors along the way Heather was a massive help and managed to get things sorted for us and kept us up to date along the way. Big thank you.
5/5
FacebookBig thanks to Carol, Christopher and the team at Hebburn for all of your professional support, help and advise regarding our rental property. Couldn't have done it without you, keep up the fantastic hard work and commitment
5/5
FacebookI can thank Heather Fawcett enough for all the support in our recent sale of my property. She had to put up with me ringing and calling in all the time for updates. Thank you xxx
1/5
GoogleStaff were very pleasant but overall very disappointing service. I inquired about viewing a property in Boldon and a viewing was promptly arranged. I turned up at the property at the agreed time to find the vendor not at home. After looking back at the confirmation text message I noticed that the house number was different. After looking at the other house it was not immediately clear that this property was also for sale with Chase Holmes as the vendor did not have a for sale sign being displayed. Therefore I assumed the house number in the text message was wrong and left. I then received an email from Chase Holmes asking why I did not turn up to the viewing. After explaining the situation and doing some further investigation it was apparent that I had been booked in to view the wrong property. When I initially inquired about the property I wanted to see I was not advised that they had two properties on the same street for sale and was not asked to clarify which one I wanted to see. The incorrect property was completely off my radar as it was well out of my price range and therefore never appeared in my search. I have since bought a property through another estate agent. Chase Holmes have essentially managed to potentially lose a sale for one client and completely wasted the other client's time as well as mine. To be fair to the person I was dealing with I did receive an apology. However, I believe the whole situation could have been avoided had my inquiry been dealt with more professionally, based on my experience I would not recommend this estate agent.
5/5
FacebookChris brown has been brilliant he got us tenants very quickly and has just done the 6 monthly check on time and sent photos to show us the house is in good hands. Thanks Chris
5/5
FacebookA big thanks to Christopher and the letting girls moved into my flat today after only 3 weeks from first viewing it with Christopher a big thanks to you all can't recommend you enough THANKS
5/5
FacebookAbsolutely fantastic service from Heather kept us up to date throughout the whole process and ensured everything went smoothly. Highly recommend Chase Holmes and thanks again for all your help Heather Xxx
5/5
FacebookAbsolutely excellent customer service during the recent sale of our property. Good communication and very flexible in their approach. Special thanks to Denise for her hard work throughout! Would definitely recommend.
5/5
FacebookI'm not surprised at all to see the gratitude left for Heather - I to am in that camp!! I honestly pity anyone that has to buy a house without her; she kept me sane and hopeful when it looked very, very bleak - she worked tirelessly with extremely creative solutions but she did it and we're here and very happy - we can't thank you enough Heather, if we're ever crazy enough to move again, you'll be the first I'll call!! (although if I was you....I wouldn't pick up οΏ½) xxx
5/5
FacebookHeather was a complete star keeping us informed every step of the way and co-ordinating everyone for a seamless purchase. Thank you so much. I wouldn't hesitate to recommend Chase Holmes.
5/5
FacebookVery positive experience in dealing with Heather who helped me complete an investment purchase. Great service and communication. I looking forward to dealing with Heather and Chase Holmes again in the near future.
She was spot on again with another purchase, cheers Heather!
5/5
FacebookHeather at the South Shields branch couldn't have been more helpful. Nothing was ever too much trouble and she responded and replied to any queries very quickly. Thank you Heather.
5/5
FacebookRecently purchased a house with Chase....would really recommend Chase...the girls in the office have been really helpful and really quick to respond to any queries I had. Heather in sales progression has been a massive help. Big thanks
Ah thank you Robbie! Lovely feedback, greatly appreciated βΊοΈ Would you be happy for us to use your review for future marketing? Thanks again, and we hope you enjoy your new home! - El :)
5/5
FacebookHeather Fawcett! An Asset to your company! Cannot thank this lady enough for every single bit of support, advice, help and guidance given to us during the process of selling our home. Not to mention the ear she lent for a rant we every so often needed. Thank you for being patient with us and for all your efforts above and beyond your role. You truly are amazing and we cannot thank you enough.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chase Holmes's Tyne & Wear office has 208 reviews across three platforms: 100 on Google, 96 on Facebook, 12 on Trustpilot.
Chase Holmes Tyne & Wear is rated 4.7 out of 5 across all 208 reviews, and 4.8 out of 5 on Google from 100 reviews.
Chase Holmes Tyne & Wear, 73 Station Road, Hebburn, Tyne & Wear, NE31 1LA.
