Every review we hold for the Tyne & Wear office, from every platform, shown as written. First names only.
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5/5
GoogleDominic came out to do our valuation this evening and from scheduling this up to our appointment has been amazing especially in comparison to another estate agent that I was dealing with. Listened to what we needed and was professional, friendly, open and honest throughout our meeting. Thank you so much Dominic, we will be recommending Chase Homes to any of our friends that sell in the future.
Louise Β· 16 March 2026
Agent replied Β· 16 April 2026
Hello Louise π
Thank you so much for such a brilliant 5β review π
We honestly canβt thank you enough for taking the time to share this. From start to finish, giving a smooth, stress-free and genuinely helpful experience is exactly what we aim for at Chase Homes, so it means a lot to hear how positive itβs been for you, especially compared to previous experiences elsewhere.
Dominic will be absolutely over the moon reading this π He really does care about listening, being open and honest, and making sure people feel comfortable and confident, so your words will mean a great deal to him.
Thank you again for your kind words and for recommending us to your friends, that really is the biggest compliment we could receive ππ‘
Have a wonderful day from all the team at Chase Holmes ππ€π
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5/5
GoogleHaving bought my existing house using Chase Homes I was very impressed with their Sales progression - very proactive.
Therefore, when deciding to sell a rental flat I chose to use Chase Homes. Right at the beginning of the process arranging Chase to hold keys for viewings, taking viewings, sales negotiations, Sales progression and general advice - excellent!
Special mention to Julie, Susan and Heather, thank you, all 3 of you are a credit to Chase Homes.
Colin Β· 27 November 2025
Agent replied Β· 27 December 2025
Wow Colin, what an amazing review, thank you so much!
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Weβre thrilled to hear that both your buying and selling experiences with us have been so positive. The team will be absolutely delighted to read your kind words, especially Julie, Susan, and Heather (theyβll be grinning from ear to ear! π).
Itβs always such a pleasure to help, and your continued trust in Chase Holmes really does mean the world to us. π‘β¨
We look forward to seeing you and helping you in the future.
Kindest regards from The Chase Holmes Team ππ€π
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5/5
GoogleIf I could leave a higher star rating I would. Listed my house one day and sold it the next.
Canβt thank Susan enough for her level of communication and working with me to get the best deal I could for my property! Sale and purchase all completed within 12 weeks.
Even had a follow up call checking everything was okay and offering a free will service.
Top class service.
Laura Β· 6 December 2025
Agent replied Β· 27 December 2025
"WOW, Laura, what an amazing review!
βββββοΈ 5 STAR PLUS π
Thank you so much for your kind words. Weβre absolutely thrilled that your house sold so quickly, and Susan will be over the moon to know her communication and support made such a difference.
Top class clients deserve top class service, have an amazing dayπ, and donβt forget weβre always here if you need us in the future!" (Oh and don't forget to tell your friends how great we are π).
Best wishes from all the Chase Holmes Team ππ€π
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5/5
GoogleChase Holmes estate agents helped me to sell my bungalow within 3 days. Dominic undertook the valuation and did the photos and he was fantastic. He was polite, funny and very knowledgeable and a dog lover tooπ. All staff involved were very helpful and communication from them was timely, relevant and correct. A special shout out to Julie, Heather and Lisa, who could not do enough to help.
Thankyou to all of you and should I need to move again, heaven forbid, then I know where to come. Brilliant service.
Pauline Β· 16 August 2025
Agent replied Β· 16 April 2026
Hi Pauline,
Wow, what an amazing review! Thank you so much for your kind words and for trusting Chase Holmes with your bungalow sale.
We're absolutely thrilled we were able to sell it within 3 days, and weβll be sure to pass on your lovely feedback to Dominic (heβll be especially pleased you mentioned the dogs πΆ!), as well as to Julie, Heather, and Lisa. Theyβll be over the moon to hear how much you appreciated their help.
It means so much to us that youβd come back if you ever needed to move again (even if we all hope thatβs a long way off!). Thank you again for your support, youβve made our day!
Warmest wishes,
The Chase Holmes Team π‘β¨
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5/5
GoogleHonestly canβt praise Heather sales progression enough. professional at every stage. Nothing left, all chased up. Without having to request.
My husband takes some impressing, but he sings chase Holmes praises.
We are buying from chase Holmes.
But honestly wish I had a choice about paying our estate agent or chase Holmes.
Chase Holmes would win hand down.
Canβt thank Heather enough.
Praise where praise is due.
Must also state thanks to Lisa too.
Couldnβt have coped without both of your diligence
Huge cuddle to all at Chase Holmes
Thank you π so very much
Helen Β· 25 July 2025
Agent replied Β· 16 April 2026
Wow Helen, thank you so much for such a touching review!
Heather will be absolutely delighted to hear this, and weβre so proud to have her on our team. It means the world to know her support made such a difference, and weβre especially flattered that even your husband is singing our praises, high praise indeed!
Lisa will be equally chuffed to be mentioned, and weβll be sure to pass on your lovely words (and that huge cuddle!) to the whole team here at Chase Holmes.
Itβs been a real pleasure helping you, and weβre so grateful for your kindness and appreciation. Weβre always here if you ever need us again.
All our best,
The Chase Holmes Team ππ‘π
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5/5
GoogleI cannot recommend Chase Holmes enough. They are so professional yet so friendly, it made the whole experience a very good one. The communication was excellent all the way throughout . A special thank you to Heather, Helen and Grace. I wouldnβt hesitate to use this estate agent again.
Pamela Β· 2 April 2026
Agent replied Β· 16 April 2026
Hi Pamela,
Thank you so much for your kind words! π the 5 βββββ and the recommendation are a bonus π
We are really glad Heather, Helen, and Grace could make everything run smoothly and make you feel supported. Buying or selling can be stressful, so itβs lovely to hear you felt well looked after. Weβd be more than happy to help you again anytime! π
Have the best day from all the Chase Holmes Gang ππ€π
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5/5
GoogleI cannot thank Heather and all her colleagues enough. She made it such a painless process. She was professional, polite and so helpful. I would highly recommend her and colleagues at Chase Holmes. Their level of service has been impeccable.
Maura Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you so much for your lovely βββββ review Maura, it really does mean a lot to us.
Weβre so pleased to hear that Heather made the process feel smooth and stress-free for you, thatβs exactly what we always aim for. Sheβll be absolutely over the moon reading your kind words, and Iβll make sure the rest of the team see them too.
Thank you for recommending Chase Holmes, it was a pleasure to help you, and we wish you all the very best in your new chapter.
kind regards from the Chase Holmes gang ππ€π
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5/5
GoogleHad a marvellous experience with Chase Holmes; they assisted me with the purchase of a property in Jarrow and have been helpful, fast, efficient and gone that extra mile and always been extremely patient as they have been many up's and downs related to my purchase. Deserving of special mention is Heather Fawcett who has been exceptional and a marvellous ambassador for Chase Holmes, once again, thank you for all of your help!
Phil Β· 11 April 2026
Agent replied Β· 16 April 2026
Hi Phil,
Ahh thank you so much for this 5 βββββreview, it really means a lot.
We know it wasnβt the smoothest journey, so weβre so pleased you felt supported through it all. And Heather will absolutely love this shout out, she really does go above and beyond.
All the very best in your new home, Phil π
The Chase Holmes Team ππ€π
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5/5
GoogleI sold my mum's house through Chase Holmes at a very emotional & sad time in my life. Everybody at the company was just super lovely. They dealt with everything brilliantly & I couldn't have asked for a better service. We even had some lush funny chats too. Definitely recommended, I'm so glad I used Chase Holmes because they helped me through an incredibly difficult period with their professionalism & by being such lovely people.
Jade Β· 26 March 2026
Agent replied Β· 16 April 2026
Hi Jade,
Thank you so much for taking the time to leave this 5 βββββ review, it really means a lot β€οΈ
Weβre so sorry you were going through such a difficult and emotional time, but weβre genuinely glad we could support you and make things that little bit easier along the way. Itβs lovely to hear that the team could be there for you, not just professionally but with a bit of warmth and even a few laughs too.
Wishing you all the very best, and thank you again for trusting us with something so important ππ€π
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5/5
GoogleExcellent service from start to finish. All staff were very helpful. Special mention to Heather who went above and beyond making sure everything ran smoothly. I would definitely recommend them.
Lesley Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you so much, Lesley! Your 5-star βββββ review truly warms our hearts.
As a family business, it means the world to us and the team to know our service made such a difference π.
If you know any friends or family thinking of moving, weβd be so grateful if you could pass our name along.
We hope to help you again in the future, thank you again from all The Chase Holmes gang! ππ€ππ€
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5/5
GoogleFrom the evaluation of our house to the moving date, Chase Holmes kept us up to date throughout.
All of the staff are so professional and polite but a special thanks to Lisa who done the negotiations with our buyers.
Highly recommend Chase and all the staff.
Thank you.
Claire Β· 16 August 2025
Agent replied Β· 16 April 2026
Hi Claire,
Thank you so much for your kind words and lovely review!
We're delighted to hear you felt supported from valuation to moving day, thatβs exactly the level of service we aim to deliver. Lisa will be especially pleased to know her efforts made a positive impact.
Wishing you all the very best in your new home, and thank you again for choosing Chase Holmes.
Warm regards,
The Chase Holmes Team
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5/5
GoogleFrom the valuation to the completion of the house sale, the service was nothing but excellent. Everyone was lovely throughout, but a big thank you to Heather who went the extra mile! Thank you again. Would definitely recommendβοΈ
Shauna Β· 27 November 2025
Agent replied Β· 27 December 2025
Ahh Shauna, what a gorgeous review, thank you so much! πππππ
Weβre over the moon to hear everything went so smoothly from start to finish. Heather will be absolutely beaming when she reads this (she really does love to go that extra mile!). π‘π
Huge thanks again for the lovely words and for recommending us, it truly means the world!
Have a wonderful day and hope we can help in the future. All the best from The Chase Holmes Team ππ€π
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5/5
GoogleI would highly recommend this company. From start to finish they have been excellent. Always kept me updated with progress, going above and beyond when last minute issues arose Heather was a star.
Lorna Β· 27 November 2025
Agent replied Β· 27 December 2025
Hi Lorna π
Thank you so much for your lovely 5 πππππ review! Weβre absolutely thrilled to hear you had such a positive experience and that Heather was able to step in and make everything run smoothly, sheβll be over the moon πto read this.
It means a lot to us that youβd recommend our team, and weβre so pleased we could help every step of the way.
Wishing you all the best in your new chapter!
The Chase Holmes Team ππ€π
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5/5
GoogleWe have just completed on the purchase of our house and I canβt thank Heather and the team at Chase enough for all of their help. Always available when we needed them and did everything they could to ensure the purchase went through quickly and smoothly. Definitely recommend!
Chloe Β· 14 June 2025
Agent replied Β· 16 April 2026
Hello Chloe,
Itβs truly amazing and appreciated to get such lovely feedback and we must agree Heather and the Chase team are just fantastic π
We hope we can help with any future new homes π
Have a wonderful dayππ€π
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5/5
GoogleAs a purchaser, the staff could not have been more friendly and helpful. Special thanks to Heather who worked so hard to get the transaction completed quickly. I was kept fully updated all the way through
Owen Β· 16 October 2025
Agent replied Β· 16 April 2026
WOW βββββ!
Thank you so much Owen for your kind words! Weβre thrilled our team could help and that Heatherβs hard work made a difference. Weβre so glad you were kept fully updated throughout the process.
Weβre always here to help in the future, so keep our number handy πβ¨
Have a wonderful day and best wishes from the Chase Holmes Gang.
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5/5
GoogleChase Holmes were involved in both the sale of our house and the purchase of our new property and we couldn't be happier with the service they provided. First contact was with Grace who gave us friendly advice and explained the whole process. Dominic came out to value our house and gave us an honest assessment of the potential sale price and gave us the confidence to put our house on the market. A special mention has to go to Lisa who held our hand as the sale and purchase progressed. Any problems were talked through and quickly resolved, and she always seemed to have a solution that we hadn't even considered! Whenever we contacted Chase Holmes the staff were professional, diligent and polite. We would highly recommend Chase Holmes.
Moya and Paul Rooney
Paul Β· 16 October 2025
Agent replied Β· 16 April 2026
Wow, 5β! Thank you so much, Moya and Paul, for taking the time to leave such a thoughtful review. Itβs wonderful to hear that Grace, Dominic, and Lisa made your sale and purchase so smooth and reassuring. Taking the time to acknowledge each of our team is huge in reviews, and we are beyond grateful.
At Chase Holmes, weβre proud to have the best people providing exceptional service, and weβre always here to help in the future, keep our number handy πβ¨!
Best wishes from the Chase Holmes Gang π€ππ€
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5/5
GoogleWe bought a house through chase holmes and Heather has been nothing but exceptional! Filled with expertise and patience and care. I would definitely recommend chase holmes and their team! Thank you so much Heather for your support once again. I will not forget this experience!
Hazel Β· 16 April 2025
Agent replied Β· 16 April 2026
Thank you Hazel for your brilliant review! We are so happy you had such a great experience with us. Your kind words mean so much to everyone on the Chase Holmes team ππ€ β¦
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5/5
GoogleCouldn't Thank the team at Chase Holmes enough for helping us through the process of selling my late mother and father's house. They even helped with some of the vieiwngs which we couldn't be there for. So a big Thank you to all that help in the process of the sale.
Brian Β· 11 April 2026
Agent replied Β· 16 April 2026
Hi Brian,
Wow 5 βββββ
Thank you so much for this, it really means a lot π
Weβre really glad we could help you through everything, especially at what must have been a really difficult time for you and your family. Helping out with the viewings is exactly what weβre here for, so itβs lovely to hear it made things a bit easier π‘
Weβll pass this on to the whole team, theyβll genuinely appreciate it π
Take care, and thank you again for trusting us with the sale.
The Chase Holmes Team ππ€π
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5/5
GoogleAbsolutely great service from Chase Holmes, especially Lisa and Heather! Couldnβt ask for more and felt supported all way from initial enquiry to completion πππ β¦
Mark Β· 16 September 2025
Agent replied Β· 16 April 2026
Hiya Mark π
"Wow, thank you so much for your amazing 5 STAR review! ππ‘
Weβre so happy you felt supported from start to finish π Lisa and Heather will be over the π reading your kind words! πβ¨
Donβt forget, weβre always here if you need us again, come back anytime! ππ"
Have an amazing day, best wishes from the Chase Holmes Gang ππ€
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5/5
GoogleMany thanks to Heather and all the team,fori your help in selling our family home. Lovely staff and service from beginning to end.
Sandra Β· 16 September 2025
Agent replied Β· 16 April 2026
Hi Sandra π,
What a fantastic 5 πππππ Review, thank you so much!
Heather and the whole team loved supporting you in selling your family home and are so pleased everything went smoothly from start to finish. Wishing you lots of happiness and we hope we can help you again in the future.
Best wishes from the Chase Holmes Gang ππ€π
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5/5
GoogleI had a fantastic experience with Chase Holmes. As a first-time buyer, I had lots of questions, and they were always patient, helpful, and reassuring throughout the whole process. They made what could have been stressful feel smooth and straightforward. The team was friendly, approachable, and quick to respond whenever I needed guidance. Thanks to their support, I now have my first home and couldnβt be happier.
Noah Β· 16 October 2025
Agent replied Β· 16 April 2026
Thank you so much for your lovely πππππ review Noah!
Weβre delighted to hear that your first home-buying experience felt smooth and straightforward with our help. Buying your first home is such a big milestone, and weβre so pleased we could be part of the journey.
Wishing you many happy years ahead in your new home! π‘β¨
ππ€π The Chase Holmes Team
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5/5
GoogleFast, Friendly and reliable! Chase are the complete package when you are looking to sell your home. From initial Valuation up to completion, Chase are always proactive and helpful throughout. The entire team at Chase are warm and welcoming so I would highly recommend them for house sales.
Connor Β· 16 February 2026
Agent replied Β· 16 April 2026
π Wow, thanks Connor! What a fab review!
We really appreciate you taking the time to leave a 5 star review like this, and the recommendation like that means a lot to us.
We hope we can be of help to you, your family and friends in the future.
All the best from everyone at Chase Holmes ππ€π
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5/5
GoogleHeather, Susan, and everyone we spoke to as part of buying our new property was so helpful and responsive. They answered all of our queries really quickly and made the process as easy as it could be, especially as first time buyers. Thank you all so much!
LuceCharlton Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you so much for your lovely βββββreview, Luce.
Weβre so pleased to hear that Heather, Susan and the team were able to support you through buying your first home. π
Itβs great to know they helped make the process feel as smooth and straightforward as possible.
Wishing you lots of happiness in your new home, and thank you again for choosing us!
Best wishes from all the gang at Chase Holmes ππ€π
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5/5
GoogleChase were fantastic, we bought off the recently and they helped us get the sale across the line when the Solicitors seemed to have stalled. Heather, in particular, was brilliant - always keeping us updated and working tirelessly on behalf of the seller.
Ruth Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you so much, Ruth! We are so glad we could help get everything across the line (even when the solicitors tried to slow us down π
).
Heather will be over the moon reading your kind words, she truly loves keeping everyone updated and on track.
It was a pleasure working with you, and we hope youβre loving your new home already! π‘β¨
Kindest regards from all the team at Chase Holmes ππ€π
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