Trusted Agent profile · Tyne & Wear
★★★★★
206 reviews across 2 platforms
2A Station Terrace, East Boldon, Tyne & Wear, NE36 0LJ
Andrew Craig's office in Tyne & Wear, at 2A Station Terrace, is rated 4.5 out of 5 across 206 reviews on two platforms, including 75 Google reviews rated 4.8.
Every review we hold for the Tyne & Wear office, from every platform, shown as written. First names only.
5/5
TrustpilotVery professional
Very professional , easy to work with, thorough and helpful. I couldn't find any faults , which is unusual for me.
Thank you for the great feedback! We're thrilled to hear you had such a positive experience - especially when that’s not always easy to find. We really appreciate your kind words!
5/5
GoogleA thoroughly professional service from start to finish, prompt communications, and a extensive knowledge of the market.
Thank you for your great review! We're so pleased to hear you found our service professional and that our communication and market knowledge made a positive difference. It was a pleasure working with you!
5/5
GoogleDealt with East Boldon office when purchasing property for my mam. Couldn’t be happier with the service and staff. Both Julie and Alex went above and beyond to get us sorted out as quickly and painlessly as possible. Highly recommended, thanks again xPositiveQuality, Professionalism, Value
5/5
TrustpilotThe staff at Andrew Craig were so…
The staff at Andrew Craig were so helpful especially Jackie who was there for me right from beginning to the day i received the keys .thank you so much.
5/5
TrustpilotEryn at the Jarrow branch was extremely…
Eryn at the Jarrow branch was extremely professional and friendly. Would definitely recommend.
Thank you for your kind words David! We're thrilled to hear Eryn provided such professional and friendly service. We really appreciate your recommendation!
5/5
GoogleI have no hesitation in recommending Andrew Craig Estate Agents in East Boldon. Julie and Alex are true professionals, and will be with you every step of the way. They are very warm, friendly, and very efficient. Thank you Julie and Alex. Regards GisellePositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotNo one showed up for the viewing
Had an appointment to view a property. Got a little lost on the way so I called them to confirm the address. Waited over half an hour and nobody turned up even though they knew we were waiting at the property. Emailed to ask what had happened and was willing to arrange another viewing as we were really interested in the property but got no reply at all. So unprofessional.
5/5
TrustpilotExcellent service
I only went to Andrew Craig for a third valuation. However, the friendliness and enthusiasm of the staff was outstanding. They kept me in the loop at every stage, and gave prompt feedback from visits. They were proactive with regards to selling the property and answered any questions I had. I am very happy to recommend the office and would certainly use them again
5/5
TrustpilotHighly recommend
I can’t praise the service of the staff of the Gosforth staff at Andrew Craig highly enough for the professional and friendly service we received when buying a house. We had a designated agent who dealt with our case and kept us informed throughout and I can’t praise the professionalism and patience of Alison Gadomski highly enough to have survived months of dealing with both of us .
5/5
TrustpilotAmazing customer experience
Amazing service and such quick, efficient replies to our enquiries.
Thank you for your fantastic feedback Joanne! We're delighted to hear you found our service quick, efficient, and professional. We truly appreciate your kind words!
1/5
TrustpilotDo not use
Andrew Craig in fulwell, at first when we were selling a property with them were ok, they were keen for us to reduce the price not a lot of support, our house sold, then fell through but sold quickly after that, this is when the problem started the house we were buying was going through probate, there was No support from them at all!! It was all for pushy female buying our house, they rang the estate agent selling the house we were buying but never passed on information to us but passed it to woman buying house we were selling so we had to get information ourselves which opposite agent found very bad as did our solicitors, I even questioned this and spoke to a lady working for andrew craig who agreed it was wrong , but no change when the probate went through our solicitor wanted to complete on Tuesday and we received a very rude call from an elderly woman saying we had to complete when buyer wanted and we could not have a say, even complaining about the keys not taken straight after they called, do not use this estate agent very expensive for the service you get, very rude staff, not worth your time ,
5/5
TrustpilotEffective Marketing and Good Support Throughout the Selling Process
I'd used Andrew Craig Estate Agents previously so I had confidence that I would receive an efficient and professional service when the time came for me to sell my home.On this occasion, however, there were several factors affecting the national economy adversely and I felt a little anxious that this sale may not run quite so smoothly. However, from the outset - the initial appraisal with Debbie Sinclair, Head of Sales - I was met with a positive, pro-active approach and a clear and wide ranging marketing plan was produced.Viewings and subsequent offers followed quickly, handled by the team at the Jarrow branch and overseen by Michelle Pattinson, Senior Sales Advisor. Throughout the marketing campaign and during the conveyancing process, I was able to rely on the back-up and guidance of Michelle and her colleagues. Any queries I had were dealt with quickly and with clarity. All of my dealings with the Jarrow branch were handled professionally but always in a way which was friendly and approachable. I would not hesitate to recommend Andrew Craig Estate Agents and I very much appreciate the skills and the support I received from Michelle and all of the Jarrow branch team.
1/5
TrustpilotAndrew Craig (Sunderland office }…
Andrew Craig (Sunderland office } were…awful
5/5
TrustpilotDanielle stubberfield fulwell branch
Credit where credit is due!Dani from fulwell branch sold our home recently, and she was brilliant from start to finish , give constant updates , answered all of our queries , all in all a pleasure to deal with. And to be honest all the staff I spoke to at Andrew Craig fulwell were great so would highly recommend. Thanks again
5/5
GoogleWouldn’t hesitate to use again . Julie and Alex are excellent at what they do , very professional and helpful . Thank you
Thank you so much for your kind words! We're delighted to hear you had such a positive experience with Julie and Alex. Your support means a lot, and we’d be more than happy to help again in the future!
5/5
TrustpilotFantastic Service from Start to Finish
5/5
TrustpilotService was first class
Service was first class, regular contact through a slightly protracted sale. Danielle kept us informed regularly about developments and was extremely helpful Highly recommend this agent and would not hesitate to use them again
5/5
GoogleAlways friendly and professional - offering advice, guidance and support. Always there when I needed them. Julie and Alex were brilliant. Thank you!
5/5
TrustpilotEfficient, responsive and helpful
Gemma and the team were responsive and really helpful. Happy to recommend the Low Fell Office.
5/5
GoogleWhat can I say? I was truly blessed with this Estate Agent who worked tirelessly on my behalf, going above and beyond to overcome difficulties which were delaying the completion of my late mothers home. Julie Hall in particular was like a dog with a bone and did everything she could to make completion happen, which it did. I was kept in the loop at all stages and I would recommend this Estate Agent wholeheartedly.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotTRIED TO SELL MY FATHERS BUNGALOW IN…
TRIED TO SELL MY FATHERS BUNGALOW IN WELL SOUGHT AFTER AREA,MONKTON VILLAGE JARROW,VIA ANDREW CRAIG JARROW BRANCH,AFTER ABOUT 10/ 12 WEEKS DECIDED TO TRY A DIFFERENT AGENT BUT TIED IN WITH ANDREW CRAIG FOR 30 DAYS,WAS APPROACHED BY FRIEND OF FAMILY WHO KNEW OF AN INTERESTED BUYER WHO HAD TRIED CONTACTING ANDREW CRAIG BUT GOT NO RESPONSE BACK FROM THEM,APPROACHED AGENT BUT WAS CUT SHORT & TOLD I LONGER REQUIRED THEIR SERVICES,BUT WAS STILL BOUND TO THEM UNDER THEIR TO &Cs APPLY ,INTERESTED BUYER SHOWN AROUND PRIVATELY, BUT NO SALE AGREED LATER SOLD WITH KEITH PATTINSON JARROW WITH GOOD COMMUNICATIONS,BUT WOULD NEVER EVER RECCOMEND ANDREW CRAIG TO ANY FRIEND OR FAMILY DUE TO UNDERHAND METHODS,VERY BAD SERVICE ,THIS RELATES TO A SALE IN 2020 ,BUT DOES NOT REFLECT ON ANY OTHER BRANCH'S OTHER THAN THE JARROW BRANCH
5/5
TrustpilotGreat service and support from the Low…
Great service and support from the Low Fell office to include especially Kate and Gemma.We have moved several times and this is the best Estate Agent we have ever used.
5/5
TrustpilotThe Manager goes above & beyond
The staff and particularly the Manager have been exceptional in handling the sale of our bungalow. This sale was prolonged due to the personal circumstances of the buyers. Due to the length of time (over 6months) we were at risk of losing the purchase of our new build home. Jackie (mgr) in particular went above & beyond to get us to the point of exchange, making almost daily calls to the buyers & their solicitors to obtain updates etc. Thus ensuring we secured our new build home.
5/5
TrustpilotFantastic service and expetience
Andrew Craig were pleasant, courteous and, unfailingly, supportive throughout. Georgia in particular helped us through a very difficult sale and purchase process and was a delight to deal with, I cannot thank her enough for everything she did for us. She’s a credit to the company.
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Andrew Craig's Tyne & Wear office has 206 reviews across two platforms: 75 on Google, 131 on Trustpilot (across the whole business).
Andrew Craig Tyne & Wear is rated 4.5 out of 5 across all 206 reviews, and 4.8 out of 5 on Google from 75 reviews.
Andrew Craig Tyne & Wear, 2A Station Terrace, East Boldon, Tyne & Wear, NE36 0LJ.
