Trusted Agent profile · Tyne & Wear
★★★★★
206 reviews across 2 platforms
2A Station Terrace, East Boldon, Tyne & Wear, NE36 0LJ
Andrew Craig's office in Tyne & Wear, at 2A Station Terrace, is rated 4.5 out of 5 across 206 reviews on two platforms, including 75 Google reviews rated 4.8.
Every review we hold for the Tyne & Wear office, from every platform, shown as written. First names only.
1/5
TrustpilotDO NOT USE
DO NOT USE. The Sunderland branch employees are useless, booked a viewing for a property they had on for sale with a miss Taylor from there Sunderland branch took time off work got to the property and the women I spoke to didn’t even know I was coming.” Very un professional “ turns out she didn’t even submit the viewing onto the system.
4/5
TrustpilotRental
Dealt with them recently for a property rental which we have just moved into. Victoria who was dealing with it for us was lovely and although we waited a little while for things to finalise due to external factors and legal documents that were needed, she was very efficient and patient with me constantly ringing for an update and we had a good experience.
5/5
GoogleWe purchased our home from Andrew Craig and we were very happy with the service we received from Alex and Julie. Their communication was excellent. Every time we had a question they were friendly, helpful and responded quickly. They even notified us of completion before our solicitor did! Thank you for your help.PositiveResponsiveness, Professionalism
5/5
GoogleVery professional firm. Julie and Alex provided an excellent service, were diligent and kept me updated throughout the process. They also went above and beyond at times. Would gladly recommend them to anyone needing a good Estate Agent.
5/5
GoogleGreat service from Alex & Julie at the East Boldon branch in both selling & buying. This is the second time we have dealt with them and they have always been very helpful & professional ….. many thanks!
5/5
TrustpilotExceptional Service and Teamwork
From the outset, through the various stages of Purchase and Sale of my property, the Service and Teamwork provided, was at an exceptionally high standard.Assistance and Support, from the Low Fell office team, at all levels, was consistent throughout. I therefore have no hesitation, in awarding 5 Stars.
1/5
TrustpilotBe very careful of using this estate agent
Be very careful of using this estate agent. They do not routinely follow up prospective buyers that visit the property and have not provided feedback to us unless chased. Their website search is also really poor.
5/5
TrustpilotDanica,South Shields branch fabulous …
Danica,South Shields branch fabulous What a superstar she is a very valued member of the team no doubt.We were the buyers and helped us so much along the way thank you Andrew Craig very luck to have this girl From Deb and Barry
5/5
TrustpilotAlways there to help in any way…
Always there to help in any way possible.I really appreciate what they did to help me buy my first house.Very decent people.
5/5
TrustpilotGreat service across letting, managing and sales!
Andrew Craig have let and managed my property, until recently selling for me too. Can never fault their communication and service and would happily recommend!
5/5
GoogleWe were kept up to date every step of the way with our purchase, always with a friendly manner by Julie and Alex. Most importantly, they ALWAYS rang back if they said they would.
5/5
GoogleExcellent service from both Julie and Alex. Both very knowledgeable and professional, easy to talk to and efficient communicators. Thank you both for your help in selling our home
1/5
TrustpilotHeartless company
Heartless company. Section 21 after 10 years. No rent arrears. No compassion or sympathy. It's 'just business' apparently. Family of 4 out a month before Christmas.
5/5
TrustpilotRelentless sales progression effort
This property was on the market with two agencies. Andrew Craig got back to me days ahead of the other. The sales progression effort was excellent and relentless. It needed to be because progress from the vendors solitcitors was at best glacial.
5/5
TrustpilotErin's communication was great
Erin's communication was great, assisted with any questions i had.
5/5
TrustpilotOutstanding
Thank you Andrew Craig for an outstanding service. My thanks go especially to Andrea Basham from the South Shields office for her wonderful advice and support throughout. She really went above and beyond and I cannot thank her enough. An amazing service, I'd recommend 100%.
5/5
GoogleThe experience of buying from Andrew Craig (Julie Hall in particular) has been easy and hassle free. Always contactable whenever needed as well as being very informative and forthcoming with information.
1/5
TrustpilotLandlords and tenants please avoid…
Landlords and tenants please avoid These crooks.They don’t fix repairs they lie to landlords.They try and steel bonds and make up quotes
5/5
GoogleIncredible service, sale went through 8 weeks to the day, everything organised efficiently and with superb communication, brilliant can’t thank you enough .
5/5
TrustpilotFantastic Service in all aspects
Fantastic Service in all aspects I have used Andrew Craig to buy, rent and arrange my mortgage and in every area they have excelled in guiding me. Customer service and knowledge is first class. I would highly recommend their services to anyone
5/5
TrustpilotAlison Gadomski is a huge asset
Alison has had to deal with the horrendous sale of my property due to failings of solicitors on both sides but especially mine.She is a Trojan! She worked tirelessly and professionally for the whole ten months.She deserves a medal.
1/5
TrustpilotThe worst letting agent in Sunderland
The worst letting agent in Sunderland. Very unprofessional and they try anything to withhold money back from your deposit, have tried numerous times to do so, terrible customer service and rude staff. They facilitate the landlord trying to get as much money as they can. Do yourself a favour and go elsewhere.
5/5
TrustpilotFantastic team at all Andrew Craig…
Fantastic team at all Andrew Craig branches, excellent communication, proactive, speedy and keep all parties in the loop! Excellent rapport and relationship with each of the sales progression team members makes the partnership I have with them in moving transactions forward smoothly and efficiently! I recommend 100%
5/5
TrustpilotApproachable and professional
Approachable, professional and friendly, they are happy to update us regularly and have supported us through the process with a kind and helpful attitude throughout.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Andrew Craig's Tyne & Wear office has 206 reviews across two platforms: 75 on Google, 131 on Trustpilot (across the whole business).
Andrew Craig Tyne & Wear is rated 4.5 out of 5 across all 206 reviews, and 4.8 out of 5 on Google from 75 reviews.
Andrew Craig Tyne & Wear, 2A Station Terrace, East Boldon, Tyne & Wear, NE36 0LJ.
