Andrew Craig Tyne & Wear reviews

★★★★★ 1/5

Trustpilot

Unprofessional, rude, don't want new business!

I asked this agency to take over the management of my property (a house split into four self-contained flats), and initially they seemed very keen. Two flat were empty, two were occupied. They even took a rental payment off one of the tenants. They asked for paperwork. I gave them all there was and said they could get gas and electric safety certificates done on one of the flats that didn't have them - and I'll pay for them up-front. Then they very unexpectedly decided they didn't want to manage the property and very rudely stopped answering my emails. From the outset I offered to pay up-front for anything and everything that needed doing, gave them far more documentation than any new landlord would have. They said that because they "don't have all the paperwork" (read into that what you will…) they “couldn't” take over the management. It beggars believe that a company that makes money from managing properties doesn't want to manage properties! And so rude! They should not be in business.

Michael · 16 June 2022

★★★★★ 5/5

Trustpilot

Excellent team of property people who I strongly recommend

Have recently sold my house through Estate Agents Andrew Craig, Gosforth. All involved, Sarah, Ellie, Alison & Janet have been absolutely amazing in their advice, responses and actions in selling my property.

N/a · 20 April 2025

★★★★★ 5/5

Trustpilot

First house buy

I bought my first house through the Gosforth office and could not fault the experience. All the staff were extremely friendly and helpful, ready to answer any questions I had, as well as in arranging an appointment with a mortgage advisor. Alison especially, was a huge help in making the sale go through.

Helen · 10 June 2024

★★★★★ 1/5

Trustpilot

Landlord Experience of "Property Management"

Landlord - happy enough to take a percentage of the monthly property rent, for minimal to no work... Money for nothing. Paid for "their fully property managed package" (whatever that is) and they returned the property to us in an in-rentable state, as they did not even bother to inspect it during the tenancy. Save your money and rent your property yourself or use a reputable letting agent.Based on other reviews it appears they don't provide a half decent service to tenants either - disgraceful, no wonder landlords have a bad reputation. Avoid these crooks.

Glen · 11 March 2022

★★★★★ 5/5

Google

Fantastic service from East Boldon office. Julie and Alex were incredibly helpful dealing with the sale of the property.

Jessica · 13 June 2023

★★★★★ 5/5

Google

They were amazing switched on and help drive the process forward I would highly recommend them as we got out sale

Paul · 16 April 2024

★★★★★ 5/5

Google

Great service and easy to deal with. Alex was great and we were really happy with the result.

Richard · 13 June 2023

★★★★★ 1/5

Trustpilot

Shocking customer service

Made an appointment to view a commercial property for rent. They rang 3 hours before the viewing time to cancel the appointment. No reason for cancellation other then there diary’s are full. Rang back and spoke to manager who arranged fir a viewing an hour later with another employee but was advised she would no nothing about property and any questions would have to go back to then. View property which as it’s currently set up is no good for my business so rang low fell branch to ask questions I’ve rang 4 times in a week and Jeff messages and my calls havnt been returned, finally lost it with them yesterday after being told my offer had been rejected “she thinks” I asked her what’s been rejected abd she couldn’t answer me and said she would get David to ring me today, he hadn’t rang me back the previous 4 times so didn’t hold upMuch hope this time, I rang them back at 3.30pm as it looked as thought I wasn’t going to get the call back to be told he wasn’t going to ring me as the offer had been rejected so nothing to ring me back about again. I asked what had been rejected as she couldn’t tell me yesterday but after looking at the hike today she could. So I asked her if my offer had been rejected are you not going to contact me to tell me and maybe ask if I Wanted to put in a different offer which she couldn’t answer. I told her I’ve never dealt with such unprofessional service before and no wonder this guys property is still empty if this is the way they treat prospective clients. I would never ever use this company to sell or rent out a property so unprofessional having to chase them for answers which they were clearly not going to pass on. I asked got babe and address of person to make a formal complaint to and was told yesterday it had to be emailed to me, I asked them to emailIt to me and im still waiting. Shocking customer service.

Judith · 25 November 2021

★★★★★ 5/5

Google

Lovely staff I mainly dealt with Julie who managed to calm my panic down on more than one occasion 😂Would highly recommend Andrew Craig in Boldon …

Lisa · 13 June 2022

★★★★★ 5/5

Google

Excellent service. Julie has been proactive and supportive throughout our house purchase - would definitely recommend!

Jasmine · 13 June 2023

★★★★★ 5/5

Google

Excellent estate agent. Nothing is too much bother. Made moving house as stress free as possible

Lynsey · 31 May 2024

★★★★★ 5/5

Google

Sale of our property went without a hitch from Alex's intial review to Julie's persistance to get the sale over the line - my ongoing purchase was a different story and I believe if Julie et al were selling that property it would have been a much easier transaction than the uphill battle it turned out to be mainly due to the superior communication and attention to details demonstrated from the Andrew Craig team................PositiveResponsiveness

Nick · 24 October 2021

★★★★★ 5/5

Trustpilot

Seamless process from start to finish!

We arranged our mortgage through Chelsey at Andrew Craig, she has been incredibly helpful throughout the whole process, she is patient and very friendly which was so important for us as first time buyers. She always made time for us to meet and discuss any queries we had and as a result we have been able to make properly informed decisions. An amazing mortgage advisor, who is very thorough and efficient!

Eleanor · 2 April 2022

★★★★★ 5/5

Google

Inspired confidence from the beginning. Openly informative and realistic, gave helpful guidance on presentation of property. Every communication begins with an enquiry "Are you able to talk right now?". Inspires trust and confidence - I feel that maximum consideration is given equally to both buyer and vendor without prejudice. Nevertheless the Agency uses its professional experience to guide constructively. All business information set out and sent transparently and promptly.

Thelma · 13 June 2022

★★★★★ 5/5

Google

I would advise anyone to go with Andrew Craig Estate Agents in East Boldon. They are warm, friendly, professional and very very efficient. Julie and Alex are brilliant and respond to everything straight away, they always keep you in the loop. They were not actually my Estate Agents but the Estate Agents of "the other side" .... wish I had chosen them as they really are second to none. MaryPositiveResponsiveness, Quality, Professionalism, Value

Mary · 24 October 2021

★★★★★ 1/5

Trustpilot

Can't follow simple instructions

Would genuinely give them negative stars if it was possible.Sent them a request to view a house, told them when I was available and to contact via email as I can't use my phone while at work.So I received a phone call with a voicemail asking me when I was available, and then recieved an email with the same question.I was then signed up to property alerts which I did not consent to, I asked to be removed and then was asked for my preferences to update the search results. So I asked again to be removed referencing my previous request, and was told that I would be removed.So I then received 3 more property alerts and responded to say I had asked to be removed and I was no longer interested in dealing with them, and asked them to remove my details from their database.I then recieved a marketing email about the value of my house to which I again replied to say I had not requested these emails so to take me off the list.Then I got ANOTHER email telling me they were trying to contact the seller of the property I asked to view and checking if the alerts had stopped.I told them AGAIN to stop contacting me and that I had reported them for a GDPR breach since they were sending me unsolicitated emails.After this, I recieved another phone call, with a voicemail asking me to contact in regards to the viewing.Tl;dr, absolutely useless, fine with harrassing people and breaking regulations, and can't follow simple instructions. DO NOT USE THEM.

Diane · 24 October 2019

★★★★★ 5/5

Trustpilot

Couldn't ask for better people to help…

Couldn't ask for better people to help me buy my first home. Absolutely lovely ladies and they answer all the stupid questions a first time buyer could ask. I can't thank them enough for my experience with them. They made everything alot more easier. 100% would recommend

Anna · 23 February 2024

★★★★★ 1/5

Trustpilot

Complete failure of communication!

We booked an appointment to view a property in Dunston through Andrew Craig, we went there to find that the Tennant won't let us in as, Andrew Craig failed to liaise with the vendor! Andrew Craig never apologized for that!They then asked us to accept the asking price first then to show them proofs of funds before even we see the property!! Never seen such a failed unpleasant estate agent!

Nasser · 3 February 2022

★★★★★ 5/5

Trustpilot

It’s been a lovely experience with my…

It’s been a lovely experience with my property manager. I have always had support, superb communication and consideration at all times. I feel very safe and confident to recommend them to everyone. The absolute best.

Joshua · 19 September 2024

★★★★★ 5/5

Google

Really pro-active and excellent to deal with on phone. thank you

Kevin · 1 May 2024

★★★★★ 5/5

Google

Julie and Alex supported me through the processes of selling and buying with professional and empathy as I had never done anything like this before.They were always there to listen and advise no matter how many questions I asked . Thank you so much really appreciated your support.

S · 14 January 2024

★★★★★ 5/5

Trustpilot

Friendly, knowledgeable, helpful

Georgia and her colleagues were excellent at keeping me updated through a challenging conveyancing process. They were key in keeping the process moving forward and very helpful in communicating messages between multiple interested parties. I would be happy to recommend Andrew Craig based on my experience with the Low Fell branch!

Aidan · 29 September 2023

★★★★★ 5/5

Trustpilot

Good professional service from all at…

Good professional service from all at Andrew Craig. We would recommend 100%. From valuation to progression through the sale was stress free. Thankyou to Sarah and Alison for the help and advice.

Shirley · 20 September 2024

★★★★★ 5/5

Trustpilot

Fab service we received from everyone…

Fab service we received from everyone whom dealt with the sale of our property, would highly recommend using them.

Ms · 21 March 2025