Every review we hold for the Tyne & Wear office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotMy experience, an agent to avoid if you want them to act on your instruction.Firstly I'd like to say Andrew Craig…
I'd like to say Andrew Craig Estate Agents South Shields dealt with the valuation and putting it on the market within a few hours and the property had good interest with several viewings the following day. Sadly, I don't feel after this that they worked for me. I stipulated that I wouldn't be selling to an investor, I didn't want the property in the hands of a landlord and the second viewing was by a Landlord that even though they were offering full asking price, I refused and took a lower offer from a family wanting to make it their home. Several weeks past and like many offers it sadly fell through, however within 2 days the agents lined up another 2 viewings and yet another landlord. The other viewing arranged was supposed to be buying a house to be their home. However, I had a suspicion that this was some of the party that viewed a few weeks earlier; the landlord that I refused the offer. I couldn't get any clarity it was not them. One of the names was familiar so I wanted to withdraw the house from the market but my requests was never carried out. The agent went ahead with the sale and assured me the buyer was legit; clearly this wasn't the case.I can say the agent did manage to sell the property and at full asking price but did they work for me, NO. I feel very let down as they knew I was in no hurry to sell, I wanted the property removing from the market until next year however I realise its my fault, I should have demanded it was removed. I was far to polite with the agents. My advice would be to avoid Andrew Craig Estate Agents if you want them to act on your request as my experience has been they acted on their own interest.
David · 21 December 2024
★★★★★ 5/5
GoogleI am a returning customer to Andrew Craig East Boldon branch, and would HIGHLY recommend!! Julie and Alex are both the perfect balance of friendly and professional, and provide such valuable support and balanced advice throughout the home …
Gracie · 16 April 2025
Agent replied · 16 April 2026
Thank you so much for your continued trust and support! We're thrilled to hear that Julie and Alex were able to provide the friendly, professional service you’ve come to expect. It means so much to have you return to us, and your recommendation is truly appreciated. Wishing you all the best until next time!
★★★★★ 5/5
TrustpilotStress Free Property Purchase
We recently purchased a property, and the entire process was remarkably stress free.
Ns · 20 December 2025
Agent replied · 25 February 2026
Thank you so much for this fantastic review! We’re delighted to hear your purchase was stress free. Kayley and the whole South Shields team will really appreciate your kind words - it means a lot to us. We look forward to welcoming you back in the future!
★★★★★ 5/5
TrustpilotExcellent
Excellent. Professional and friendly staff at the Gosforth office. Sold the property very quickly and kept me informed of progress as best they could. Highly recommended.
Steve · 19 May 2026
★★★★★ 5/5
TrustpilotProfessionals !!! A*
I attend plenty of property viewings being a property investor, but I must say today’s visits was an absolute pleasure with Leanne !
Cas · 20 August 2025
Agent replied · 4 June 2026
Thank you for your fantastic review! We’re delighted to hear your property visits were such a positive experience - being welcoming, informative, and professional is always our aim!
★★★★★ 5/5
TrustpilotJarrow branch
A lovely group of people always keen to help.
Benny · 18 December 2025
Agent replied · 25 February 2026
Thank you for your kind feedback! We’re so pleased to hear such lovely comments about our Jarrow branch - the team will really appreciate it.
★★★★★ 5/5
GoogleAndrew Craig have been brilliant from start to finish. The service was both professional and friendly. Julie was a pleasure to deal with and was always very responsive, and dealt with any queries quickly and efficiently. If Julie was not available Alex was also equally as helpful. I would not hesitate use their services in the future.PositiveResponsiveness, Quality, Professionalism, Value
Victoria · 24 October 2022
★★★★★ 5/5
TrustpilotNatalie Meldrum…
I dealt with Natalie Meldrum for many years whilst we were landlords for a flat in Gosforth. She was always professional, timely and extremely helpful. Nothing was too much trouble and as I live in London great communication between us was essential.
Mr · 1 March 2024
★★★★★ 5/5
TrustpilotI am 100% satisfied
I am 100% satisfied, very helpful throughout the journey and responses very quickly when ever I email them.Thank you Andrew Craig team
Lini · 16 May 2026
★★★★★ 1/5
TrustpilotPretty disappointed in any service I’ve…
Pretty disappointed in any service I’ve had with problems in my rented flat a blocked toilet so I rang them on the Thursday as I am now away at work they said they would get someone straight onto it Friday evening the plumber sent me a msg after 5:30 saying they had been in touch now the office is closed and the plumber does not have a key to get in when I told the office they would have to let him in because I’m away at work Saturday tomorrow so that will be 3 days still not fixed and no further forward I’m not back from work until late Monday night so all in all the toilet will have been blocked for 5 days if there’s no one there tomorrow the flat will probably be stinking what a joke they are really
George · 30 August 2024
★★★★★ 5/5
TrustpilotAlison and the team at Andrew Craig…
Alison and the team at Andrew Craig have been great in the selling of my property, it’s been a long process but they got me through it, thank you very much
Deborah · 12 September 2024
★★★★★ 5/5
TrustpilotSelling houses they say is a stressful…
Selling houses they say is a stressful experience. The team at Andrew Craig Gosforth helped me and my wife every step of the way. Sarah the valuer did an excellent job of describing our lovely home with great photographs and floor plan. The sales team arranged viewings and advised us on offers and Alison dealt with our sales progression in a way that allowed us to sit back and let the professionals be professional. Would highly recommend. Thanks everyone.
Janet · 10 September 2024
★★★★★ 5/5
TrustpilotGeorgia at Andrew Craig Low Fell was a…
Georgia at Andrew Craig Low Fell was a real star always professional and kept me informed made sure that the chain kept going until the sale got over the line. Thank you Georgia
Consumer · 2 August 2024
★★★★★ 5/5
GoogleAlex and Julie in the Andrew Craig Office in East Boldon have been truly amazing. We were placed in a difficult situation and they went over and beyond to help us. They were professional and attentive throughout! As a family we would totally recommend this branch.
Si · 29 August 2024
Agent replied · 11 August 2025
Thank you so much for your lovely review! We're so glad Alex and Julie were able to support you through a difficult time with care and professionalism. It means a great deal to the whole team to know we made a positive difference. Your recommendation is truly appreciated!
★★★★★ 5/5
GoogleJulie and the staff at Boldon branch were fantastic. The sale of my mother’s house went smoothly and swiftly from viewings to completion. I was kept informed of the progress of the sale at all times. I cannot recommend them highly enough
Gillian · 28 October 2024
Agent replied · 11 August 2025
Thank you so much for your kind words! We're so pleased to hear the sale of your mother’s house went smoothly and that Julie and the Boldon team kept you well-informed throughout. Your recommendation means a lot to us, wishing you all the best!
★★★★★ 5/5
TrustpilotExcellent Staff
On number of occasions, I had opportunities to deal with Andrew Craig Estate Agents. In my opinion they are one of the best real estate agents so far I have interacted with (which combines both Newcastle and London!). They know how to create a balance between interests of both sellers and buyers. I am a buyer and being a buyer you can imagine how stressful property purchase can be. But at Andrew Craig, they have wonderful staff who keeps you at ease. I would especially like to compliment Eliza. I observed, she goes extra miles for both seller and buyers to bring the right information and keeps everyone at comfort. She has very good professional skills. So far I have not been able to find the right property for me, but I would be glad if I can get through Andrew Craig! I would recommend them for both sellers and buyers for their property needs.
Brajesh · 4 July 2024
★★★★★ 1/5
TrustpilotDisappointed
Had to actually chase them to get feedback when people had viewed my property. Poor service. Had a couple turn up for a viewing i had no idea about and had to turn them away. Told them i wished to remove my property from sale and took months to remove. Got paperwork claiming people had rang to get viewings after i asked for removal and they then claimed i was aware of this when in fact i had no idea. Raised my concerns but got absolutely nothing back but an invoice as if my complaint didnt matter! Will never use again. Its a shame as the gentleman who comes round to value the property is lovely and is very knowledgeable about the area.
Donna · 27 May 2024
★★★★★ 4/5
GoogleUsed Andrew Craig to sell our property. Georgia was great and handled our sale all the way to the end. She probably had to do more work than necessary, but went above and beyond. Only reason it isn't five stars is due to our sale taking five months! Thankfully it all went through in the end.PositiveProfessionalism
Mark · 13 June 2022
★★★★★ 5/5
GoogleJulie at East Boldon was professional, informative and a huge help in the selling our property. This is the 3rd time we have used Andrew Craig’s at East Boldon and would highly recommend Julie and her colleagues.
David · 14 January 2024
★★★★★ 1/5
GoogleEncouraging gazumping and group viewings only. No wonder estate agents are viewed with such contempt.
Stephen · 31 July 2025
Agent replied · 11 August 2025
We strongly reject the suggestion that we encourage gazumping or conduct group viewings - neither occurred.
This property was marketed on behalf of a corporate client, and we are legally required to follow their instructions throughout the process. At all times, we acted professionally, transparently, and within the rules that govern property sales.
It’s unfortunate that your experience led to this misunderstanding, but we will not accept unfounded accusations against the integrity of our team. If you would like to discuss the matter constructively, we are more than willing to do so.
★★★★★ 5/5
GoogleAndrew Craig Eastate Agent Julie was very helpful she even made me a cup of tea while waiting for the funds to clear and was chasing all parties for information I would definitely use them if I ever moved again great job !!!!
Marion · 13 June 2023
★★★★★ 5/5
GoogleBought through Andrew Craig recently and primarily dealt with Georgia who was diligent and professional throughout. There were some issues along the way through no fault of Georgia or the Andrew Craig team but I was always kept up to date and I'm grateful for all the extra effort put in to get things over the line.PositiveProfessionalism
Barry · 24 October 2021
★★★★★ 5/5
TrustpilotDanielle Sunderland Office
My letting agent was Danielle from the Sunderland office. She was superb from the off. I had a few hiccups along the way and she resolved them all for me in a timely manner so i wasnt waiting about. Im very happy in my new home thanks to Danielle! :)
Maz · 27 September 2022
★★★★★ 5/5
GoogleThe service and support we have received from Julie and Alex at the East Boldon Office has been wonderful. They have been with us every step of the way. A big thank you to both of them.
Mrs · 16 September 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
