Trusted Agent profile · Tyne & Wear
★★★★★
206 reviews across 2 platforms
2A Station Terrace, East Boldon, Tyne & Wear, NE36 0LJ
Andrew Craig's office in Tyne & Wear, at 2A Station Terrace, is rated 4.5 out of 5 across 206 reviews on two platforms, including 75 Google reviews rated 4.8.
Every review we hold for the Tyne & Wear office, from every platform, shown as written. First names only.
5/5
TrustpilotReally helpful estate agents
Really helpful estate agents. Personable, helpful and friendly. Thank you Lynn for showing us around two lovely homes and answering any questions we had. Much appreciated x
Thank you for the lovely review! We're so pleased to hear you had such a positive experience. Lynn will be delighted to know her friendly and helpful approach made a difference. We really appreciate your kind words!
5/5
GoogleAbsolutely superb service.Julie and Alex went above and beyond. They were very friendly, helpful and professional a true dream team. We have used them before and will certainly be back when we downsize. Thank you both so much for making a stressful situation easy.
Thank you so much for your kind words! We're thrilled to hear Julie and Alex were able to make the process easier for you, 'dream team' is such a lovely compliment! It means a lot that you've come back to us, and we’ll be here whenever you’re ready for your next move. Wishing you all the best until then!
5/5
TrustpilotExcellent professional service, highly recommend.
We cannot sing the praises of this company enough, in particular Maureen in the Fulwell office, she is an absolute star and without her we would still be waiting to get moved. Our move was a really long drawn out process, moving from another part of the country to this area, with many complications along the way, Maureen kept us sane in a very stressful process, kept us informed every step of the way and chased up solicitors all the way. She went way above and beyond in our family relocation with an extremely professional and personal friendly service. In short, she was our rock and we can't thank her enough.
5/5
GoogleI recently sold my home with the help of Julie and Alex at Andrew Craig East Boldon and I couldn’t be more impressed with the service from start to finish. From our very first meeting, they were professional, knowledgeable, and incredibly responsive. They provided a clear and realistic valuation of the property, offered excellent advice on preparing the house for viewings, and marketed it brilliantly. Throughout the process, communication was outstanding. I was kept informed at every stage and felt fully supported during what could have been a stressful time. Thanks to their dedication and expertise, the sale went through smoothly. I would highly recommend Andrew Craig to anyone looking to sell their home. They genuinely care about their clients and go the extra mile to achieve the best results.
Thank you for your lovely review Sarah. Julie and Alex are delighted to have been part of your home-selling journey and are so pleased to hear you felt supported throughout. We're glad everything went smoothly and really appreciate your recommendation. Wishing you all the best in your next chapter!
5/5
TrustpilotAlison Gadomski
Alison Gadomski was very helpful throughout our full purchase, always on hand to answer any queries or iron out any difficulties, would highly recommend Alison and the Gosforth branch
Thank you for the lovely review Matthew! We’re so pleased to hear Alison was such a great support during your purchase. Her dedication and attention to detail truly make a difference. We’ll be sure to pass on your kind words - and thank you for recommending the Gosforth branch!
5/5
TrustpilotGreat Agent
Great agents, really helpful throughout the process, special thank you to Gemma from Lowfell branch!
5/5
TrustpilotJulie at the East Boldon office kept me out of the nut house.
I haven't seen any reviews here for Andrew Craig, East Bolden. There are quite a lot of reviews on Google Maps, all positive, so it's time for one here.I just purchased a small retirement flat through the East Boldon branch. I'm an old guy who hasn't bought a property in almost a half century, when the process was simple. Now it's a bureaucratic nightmare.If it wasn't for the lovely Julie in the East Boldon office I would have gone even more bonkers than usual. Julie was a calm, friendly, ever helpful presence, who kept me relatively sane during a long conveyance.I was delighted with the service.
5/5
TrustpilotAndrew Craig provided me with a very professional Service
Andrew Craig provided me with a very professional service, Eryn was extremely helpful throughout the whole process and great at jogging my solicitors along when required.
Thank you for the lovely review Lynn! We're so pleased to hear Eryn provided such helpful and professional support throughout the process. It means a lot to know your aunt trusted us over the years too - we truly appreciate your continued confidence in our team.
5/5
TrustpilotGreat Boldon office team
Dealing with Julie in Boldon office has been a pleasure from start to finish. She is always polite, attentive and swift to take action. Also Alex who showed us around property twice was so helpful and patient and provided us with loads of useful local information. Great team.
1/5
TrustpilotFalse reports
I began using the service of the Andrew Craig agency in Jarrow in 2022 because of the relatively good reviews it had online. My job took me away from my property for an extended periods of time and in the first two years there were a few full-management issues which were normally settled without too much hassle. However, from the beginning of 2025, due to my prolonged absence, the agency did not look after the property well, enabling small issues to be fixed at overcharging rates by their "reputable contractors" who would acquire handsome profits through this unethical practice. The agents Sholynne, Joani and Denise have been particularly unprofessional and unethical in their dealings with my house by not doing the work they were paid to do, but also charging twice for it. I cannot say enough how greedy, nasty and unethical they all were. Stay away from this agency if you can. Would not wish anyone to go through what I have been with them.
5/5
TrustpilotSuccessful ending
From initial contact to final completion, after many setbacks, the staff at the Gosforth office did their best to make my sale progress. It wasn't easy, with more than a few tense moments, but they got me there in the end. All of the office staff were sensitive to my stress and always did their best to allay my concerns. Thankyou.
Thank you so much for your thoughtful review Jim! We’re really pleased the Gosforth team could support you through a challenging journey and help bring your sale to completion. Your kind words mean a lot, and we’re glad we could be there for you every step of the way.
5/5
GoogleFrom the initial valuation of our property through out the who process until the actual sale, Andrew Craig and in particular Julie Hall have been excellent. They have provided a very professional service, been quick at responding to queries and helped in many ways. I would be happy to recommend them to other sellers wanting a a company with commitment, knowledge and expertise on how to sell your home.PositiveResponsiveness, Quality, Professionalism, Value
Hi Keith, thank you so much for your very kind words on our Boldon team. I'm so pleased that you were so happy with the service that you received and thank you very much for your recommendations! Kind regards, Charlotte
1/5
TrustpilotSection 21 no fault eviction to loyal tenants
If I could give less than 1 star I would.We rented a property from Thornley Properties Ltd for over 10 years. Which is owned by Andrew Craig. They look great on the Andrew Craig website, but they remove all the bad reviews. Think again and be warned before dealing with them.Make sure you take photos and document no matter how small the issue. Also make sure to put in writing like email to them.10+ years of issues with our property. They did not do any maintenance to our property unless it was the usual boiler etc.No maintenance to the outside continously having damp issues which they did nothing about we tolerated living in that home due to the area and schools. The landlord evicted a family of 4 only 1 month before Christmas saying it was just busines even though we didn't mind them putting our rent up. They had started doing work they installed a new kitchen in April 23 which they failed to even get finished by Nov 23 when we were evicted. So we thought great, so we installed new carpets throughout and decorated. We didn't think eviction would happen as we had been good tenants. We paid rent on time no trouble whilst we lived there, so we thought we were good tenants.We even said to Andrew Craig seen so you doing much needed work. We stated we will also, which we did. Also I found out that they knew well before fitting a new kitchen and allowing us to carpet and decorate throughout. Knowing they would be evicting us.From reading other reviews they only seem to be interested in making money not matter how.Thornley properties ltd if you check people under companies house you will see for yourself. Must be a conflict of interest there as bias was definitely towards the landlord and not the tenantTerrible people and terrible company, similar seems to be said from ex-employees as couple of people have said you should be grateful to have a job with them same was said about us having property from them. We should he grateful.
5/5
TrustpilotProfessional & efficient team with valuable local knowledge
I had an exceptional experience with Andrew Craig Estate Agents during my recent property sale. They delivered a swift and smooth transaction by expertly sourcing appropriate buyers who were the perfect fit for my property. Their professionalism and local market knowledge made the process effortless from start to finish, ensuring everything stayed on track with no delays.
Thank you for your fantastic review! We’re delighted to hear your sale was smooth and effortless - the team will be thrilled to know their expertise and local knowledge made such a difference.
5/5
GoogleAndrew Craig we’re a brilliant estate agents to deal with! From getting us our offer accepted to the weekly updates and additional viewing we requested. The whole process took just 8 weeks! Julie our go to estate agent was brilliant to get in contact with and nothing we asked or requested was to much trouble to her. She Made the whole process so smooth and rarely straight forward! Which was amazing to us, two first time buyers. We recommend Julie & Andrew Craig to anybody looking to purchase a properly, weather its your 1st home or you 10th you won’t be disappointed. Thank you for everything you have done for us. Zoe & Rikki
5/5
TrustpilotAndrew Craig in Gosforth is the best…
Andrew Craig in Gosforth is the best Estate Agent we have ever used. They took all the stress out of selling our property. The staff is lovely, particularly Alison, who handled our sales. Having bought and sold properties over the years, we will only use Andrew Craig for our future sale. Thank you, Andrew Craig. We also wanted an honest Estate Agent, so glad we chose Andrew Craig.
5/5
TrustpilotPurchase
Alex and Julie were really helpful and proactive throughout my purchase.
Thank you for the fantastic feedback! We're so pleased to hear Alex and Julie were proactive and supportive throughout your purchase. It's great to know the Boldon team helped make the process smooth and efficient. We truly appreciate the recommendation!
5/5
TrustpilotFirst Class Service b
I have used the Gosforth branch of Andrew Craig for a number of years now both buying renting and selling buy to let properties. I have dealt with Janet and Sarah for years and had excellent service from them both. So professional and efficient which is hard to find these days. My recent sale I was involved more with Alison who was absolutely brilliant the buyers solicitors were dragging their feet and Alison intervened and got the sale back on track, if it wasn’t for her I would still be waiting for the sale to go through. Thanks Alison and all of the team at Gosforth I wouldn’t use any other agent. First Class.
5/5
TrustpilotExceptional service
Exceptional service is how I would describe my experience with Anrew Craig Estate Agents. All the staff but particularly Georgia and Gemma, who I had the most dealings with, were so friendly and helpful. There was always someone available to speak to and they were so patient even when I was asking the stupidest questions. They made the whole house selling process completely painless; would recommend them to anyone.
5/5
GoogleExcellent service from Boldon Andrew Craig. Alex who came to value the house was extremely positive and gave us the confidence that it would sell in no time and she was correct. Julie took over and kept us informed all the way through to completion and was always friendly and professional.
Thank you for the wonderful feedback Mandy! We’re delighted to hear Alex and Julie made the whole process so positive and straightforward. It’s great to know their support and professionalism gave you confidence from valuation right through to completion.
5/5
TrustpilotGosforth Office
Janet & her team were very professional at selling my mother’s house for us .They did most of the viewings for us & kept us informed at every step resulting in a quick & satisfactory sale .
5/5
GoogleExcellent and professional service provided by Julie at East Boldon while buying our first property. As first time buyers we were not always sure of certain processes but Julie was always there to assist us when needed. The whole process was very smooth and we were always kept up to date via email/phone. We cannot thank her enough and we would definitely recommend purchasing a home via Andrew Craig. 5*
1/5
TrustpilotBreaches GDPR
Rang to view a property and asked to confirm if I had my broker etc which I confirmed I had. Then bombarded by Mortgages now , their other business asking me to log into my mortgage account ! Absolutely furious they have shared me details without consent and ignored my wishes .I certainly won't be buying through them , as goodness knows what other data breaches they do !
5/5
TrustpilotA truly first class estate agent
A truly first class service with the necessary expertise, experience and welcoming manner to make property transactions easy. From day one they made the difficult job of selling a house easy and straightforward, Alison kept everyone informed of progress and with her attention to detail and constructive manner the sale went through perfectly. I highly recommend Andrew Craig
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Andrew Craig's Tyne & Wear office has 206 reviews across two platforms: 75 on Google, 131 on Trustpilot (across the whole business).
Andrew Craig Tyne & Wear is rated 4.5 out of 5 across all 206 reviews, and 4.8 out of 5 on Google from 75 reviews.
Andrew Craig Tyne & Wear, 2A Station Terrace, East Boldon, Tyne & Wear, NE36 0LJ.
