Trusted Agent profile · Tyne & Wear
★★★★★
206 reviews across 2 platforms
2A Station Terrace, East Boldon, Tyne & Wear, NE36 0LJ
Andrew Craig's office in Tyne & Wear, at 2A Station Terrace, is rated 4.5 out of 5 across 206 reviews on two platforms, including 75 Google reviews rated 4.8.
Every review we hold for the Tyne & Wear office, from every platform, shown as written. First names only.
5/5
TrustpilotProfesional service
We were appointed Andrew Craig through a third party management Company, MoveWithUs (but that’s another review) The solicitors we used for the conveyancing were uncommunicative to say the least. But Andrew Craig staff diligently pushed forward through it all showing that they at least offered a professional service.
5/5
TrustpilotThey were all very professional from…yes
They were all very professional from selling my house to the end, Alison dealt with me the most as my first buyer pulled out and I was upset but then they got another buyer within weeks so took all the stress away.We are now in our forever home and love it, so would highly recommend Janet and her team at Andrew Craig Gosforth.
5/5
TrustpilotWould Highly Recommend
Andrew Craig (Low Fell Office) and, in particular Georgia, have been excellent in selling the house. Efficient and no fuss; exactly what you want. Two parts really stand out. Firstly, communications were first rate in that every aspect was fully briefed to me as it happened. Secondly, nothing was too much trouble and thus I felt valued as a customer. I will end by simply saying thank you for the service provided.
5/5
TrustpilotBest Company
Danielle and Gemma were so helpful and professional. Amazing customer service made me and my partner feel very welcome and helped us every step of the way with finding our perfect home. Highly recommend.
5/5
TrustpilotJarrow Office - Eryn
Selling my late Fathers house, dealt with the Jarrow Office and Eryn. I had no experience in selling property but Eryn was in regular contact with me with updates and how the sale was going. The house is now sold. Thank You Jarrow Office and Thank You Eryn.
5/5
TrustpilotSuperb service
Alison and team were superb at handling our property sale. We appreciated the consistent, clear communication throughout the process and their expertise in advising ourselves on the various stages of the sale.Despite various setbacks, the team worked diligently to ensure a sale could proceed at pace.
5/5
GoogleFrom the beginning to the end of selling our property, the staff were very helpful and kept us in the loop.
Thank you for your kind review Tonia! We're so pleased to hear the team kept you informed and supported throughout the whole selling process. We really appreciate you choosing Andrew Craig to handle your sale.
5/5
TrustpilotHead to Andrew Craig, Jarrow when selling your home!!
I would like to thank Andrew Craig estate agents in Jarrow for the most amazing customer service we received when we sold our house recently. Their support, advice and continued communication throughout the process was outstanding. Any questions we had were answered promptly with fair and sound advice given when requested. Selling a house can be quite a complicated procedure but Beth and Michelle were always on hand to reassure and explain all aspects of the process. Their friendly, approachable and down to earth attitudes made us feel that nothing was a problem. Thank you again ladies, you are proffesional homeselling superstars!!!Thank you also to Phil, who initially valued our home, giving fair and unbiased advice on all aspects including the EPC. A special note of thanks from my husband too. He is dyslexic and often struggles with paperwork, Beth and Michelle were fabulous in accommodating my husbands disability and explained everything in layman's terms to ensure he understood. Again Superstars!!!I would not hesitate to recommend their services when selling a property.
5/5
GoogleAndrew Craig really are the BEST estate agents. We had a particularly difficult onward purchase, and Alex and Julie were so incredibly helpful and knowledgeable through every stage of the process (despite the fact that we were only selling through Andrew Craig, our onward purchase was via another agent). The customer service we've received has been simply exceptional, with both Alex and Julie always being incredibly responsive and proactive, not to mention how kind they've been. We would never have managed to complete our move without their support and hardwork. We can't recommend Andrew Craig highly enough! If you're thinking of buying or selling in the area, I would definitely use Andrew Craig every time. Thank you so muchPositiveResponsiveness, Professionalism
5/5
TrustpilotAndrew Craig Gosforth gave us a great service
Andrew Craig Gosforth gave us a great, professional and friendly service throughout our sale. They dealt with everything from the viewings through to the final sale. Special thanks to Sarah, Ellie and Alison in keeping us updated throughout the process. There was always a very warm welcome if we called into the office for any updates. Thank you.
5/5
TrustpilotWe have been impressed by the team…
We have been impressed by the team at Andrew Craig in Gosforth the whole way through the process of buying our first home. Their communication has been prompt and efficient, they have been helpful and professional at every turn and we have felt we've been in safe hands throughout.
Thank you for the wonderful feedback Natasha! We're so happy to hear the Gosforth team made your first home buying experience smooth and reassuring. It’s great to know you felt supported every step of the way. Congratulations on your new home!
5/5
TrustpilotLetting out my home…
I was worried about letting out my home but Cara and the team at SS made it so simple and stress free. They were really knowledgeable in all aspects of legislation and found me a tenant in no time. I opted for their full managed service as I have no doubt they have the skill needed to manage my tenant and property in a way I couldn'tFirst Class Service throughout - Thank You to everyone at Andrew Craig who helped.
5/5
TrustpilotProfessional and friendly service
I sold dads house with the help of the staff in the South Shields office. They were very proactive and worked hard to promote the property, arranging and facilitating viewings on my behalf.
Thank you for your kind review! We’re so pleased the South Shields team could make the process smooth and supportive for you - your feedback means a lot to us and is much appreciated!
1/5
TrustpilotHorrendous from day 1 - AVOID
Horrendous from day 1, until we moved out 2 years later (rented property). We viewed the property at the end of the first lockdown in 2020, the house was in a terrible state from previous tenants and the garden fence had already fallen over. The carpets were horrendous and were literally black from dog dirt and smelled disgusting and had holes from a previous sofa.Debbie was present when we viewed the house and told us the house would be cleaned before we moved in and that the fence would also be fixed. There was also an offer of 1 months free rent which would have been a great help. Due to these promises and the offer, we paid the deposit and completed paperwork.Once this was completed were then told the 1 month free rent offer was no longer an option but gave us an option to back out of the agreement (which we now totally wish we had done).1 week later and we collected the keys from their offices and when we entered the house nothing had changed. The dog stained carpets hadn’t been touched and there were dog hairs everywhere throughout the house and the smell was disgusting. We complained and Denise then replied and denied anyone saying anything about the house getting cleaned or the fence being fixed. They did then send out a cleaning company to clean the 1 carpet (despite the whole house being stained with dirt and smells).During the viewing we asked a generic question if the living room carpet could be replaced but never said we would do it, it was this that they used as an excuse for nothing being done.There were no light bulbs in the house (which wasn’t an issue, we went and bought some) to which we found additional issues. The lights in the living room constantly had power to them and none of the switches worked to turn them off.We tried getting out of the contract but were told we would have to keep paying until someone else moved in… Despite more lies from Denise saying an inventory had been completed by them, they waited until we submitted one before admitting one had not been done, but told us to take plenty of pictures.We had countless problems throughout the tenancy and they were useless at getting anything fixed. 2 years later and we’ve thankfully been in a position to buy our first house and it’s safe to say the fence still hadn’t been fixed. Even after moving out we’ve had contractors ringing us for repairs (the fence) as they forgot we not longer lived there so past on our details.The windows aren’t sealed properly and the wind whistles through and blows the curtains as if the window was open. They have put the property back up for rent and have had the audacity to increase the rent by £110/month. I cannot explain enough, do not use Andrew Craig for any of their services, they’re liars and I promise you will regret it.
5/5
TrustpilotConsiderate and thoughtful help during…
Considerate and thoughtful help during our purchase and sales cycles. Bespoke service always looking out for clients best interests.
Thank you for your lovely review! We’re so pleased you felt supported throughout both your purchase and sale - looking after our clients’ best interests is always our priority.
5/5
TrustpilotGreat customer service from Hayley
Great customer service from Hayley, always available to help anytime. Goes over and above excellent service 👏
Thank you so much, Peter! We really appreciate your kind words. Hayley will be delighted to hear your feedback - great customer service is always our aim.
5/5
GoogleI have used Andrew Craig Estate Agents on a number of occasions now and I can not recommend them enough. Julie Hall from the Boldon office truly could not do enough to help the process go as smoothly as possible. Nothing is too much bother for Julie and she does it in such a pleasant happy manor. Thank you Julie, you have been amazing!
5/5
TrustpilotConstant support & Updates - thank you!
Would like to thank everyone at Andrew Craig Gosforth for all of their help. As a first-time buyer I often had many questions and the team (particularly Alison!) were always there to support and keep me updated. Highly recommend them - thank you!
5/5
TrustpilotAndrew Craig in Gosforth have recently…
Andrew Craig in Gosforth have recently sold my mums bungalow for me.I was kept well informed every step of the way and everyone was really helpful which made the transaction really easy and stress free.
5/5
TrustpilotLove this estate agent
Love this estate agent. Andrew Craig deal with both the letting and sale of my property with admirable efficiency and dedication throughout. They are a great friendly and highly professional team. I am very grateful to them for their service and support
5/5
GoogleEast Boldon Andrew Craig Estate Agents are wonderful. The team. Alex and Julie are first class, professional but most of all caring. They guided us through a house move and kept us fully informed throughout. They were always there to …
Thank you so much, Diane, for your kind words! We're delighted to hear that Alex and Julie provided such caring and professional support throughout your move. It was a pleasure to guide you through the process, and we truly appreciate your recommendation!
5/5
TrustpilotI was buying my first home with Andrew…
I was buying my first home with Andrew Craig in Low Fell so I didn’t know a lot about how things worked. However, Nicola was extremely helpful throughout by giving me advice when I needed it and helped me with getting quotes from companies to do some needed work on the house.
5/5
TrustpilotOutstanding Start to Finish service
I rarely write a review as I'm rarely so impressed and pleased but the support provided by Alex from the Boldon offices truly deserved to be recorded for others to benefit from.
5/5
TrustpilotTruly Exceptional
Assistance and support provided from the staff at the Low Fell office was exceptional and constant throughout the sale of our property. In particular Jack whose support, advice and continued communication throughout the process was outstanding. He went above and beyond to get answers and help keep us updated when our solicitor failed to do so. I therefore have no hesitation, in awarding 5 Stars.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Andrew Craig's Tyne & Wear office has 206 reviews across two platforms: 75 on Google, 131 on Trustpilot (across the whole business).
Andrew Craig Tyne & Wear is rated 4.5 out of 5 across all 206 reviews, and 4.8 out of 5 on Google from 75 reviews.
Andrew Craig Tyne & Wear, 2A Station Terrace, East Boldon, Tyne & Wear, NE36 0LJ.
