Every review we hold for the Twickenham office, from every platform, shown as written. First names only.
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5/5
GoogleWe recently purchased our property through Snellers Twickenham. Charlie made the process seem so simple, knew what we were looking for and even managed to negotiate an off market sell for us, which was fantastic. Charlie was very responsive, actually picked up the phone to talk to you, rather than just emailing. Charlie also ensured we were kept updated and touched base with us on a near weekly basis. Would definitely recommend Charlie and Snellers if you are looking to purchase. We would definitely use them again and if selling.PositiveResponsiveness, Professionalism
Terry Β· 20 June 2021
Agent replied Β· 19 June 2024
Dear Terry, What a lovely review you have given regarding our Twickenham office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards Sarah Tranter, Customer Relations Team
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5/5
GoogleMartin the estate agent is both warm and friendly, and also very helpful with a property search. I felt comfortable asking Martin any questions about properties, and at no point felt like Martin was being to pushy with a property. This was a refreshing experience all round with Martin as in the past with other estate agents i had felt pushed into decisions.
Jody Β· 20 June 2023
Agent replied Β· 19 June 2024
Dear Jody, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotI recently visited a property withβ¦
I recently visited a property with Sonia, I had changed my mind and then last minute revisited. Sonia was extremely professional, her personality is so warm, and infectious that she really was part of my decision to really go for the purchase of property. I would like to thank her as I am overwhelmed by my purchase in the best way possible and she has made the experience nothing but brilliant. I wish you all the luck in the world Sonia. You really are a attribute to Snellers.
Nida Β· 27 May 2021
Agent replied Β· 15 June 2024
Dear Nida, we are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
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5/5
TrustpilotHelping us make a rented property our home
Bethany has been looking after our tenancy with great professionalism, transparency, and personability. We've always received a quick response when reaching out over email with any question or issue, and would recommend Snellers for renting and would be happy to rent from them again in the future. Thanks for helping us make a property our home!
Ben Β· 5 December 2023
Agent replied Β· 15 June 2024
Dear Ben, Thank you for taking the time to leave a wonderful 5* review. Bethany will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
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5/5
GoogleVery Professional service provided by Snellers Estate Agency. A specially Mr. Agnivesh Foolchand was very kind and helpful, He made the process simple and smooth for us , and we appreciate his patience and expertise!
Once again thank you Mr. Foolchand and Snellers Team!
Roza Β· 25 July 2024
Agent replied Β· 24 August 2024
Dear Roza, Thank you for taking the time to leave a wonderful 5 star Google review. Agnivesh will be thrilled to read your kind comments. Kind regards, Sarah, Customer Relations Team
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5/5
GoogleThe staff at Snellers Twickenham branch are professional, helpful, and enthusiastic in their approach. They have been very helpful in trying to find us a house and appreciate their dedication of the task. I would like to thank Harry James in particular who is exemplary in his role by ensuring all the time that we were comfortable with all aspects of house viewing and buying. He diligently follows up on any questions and is candid all round. Well done.PositiveProfessionalism
Arvinder Β· 20 June 2021
Agent replied Β· 19 June 2024
Dear Arvinder, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Sarah Tranter Customer Relations Team
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5/5
TrustpilotAmazing supportive team
Matthew was absolutely amazing. Really helpful booking viewings and taking in account our busy schedule. We felt really supported and constantly being updated during the selection and checks period. I would absolutely recommend this agency, Matthew was the one we spoke the most but everyone was very friendly and polite. Thank you very much for helping us find our new home
Ana Β· 17 July 2023
Agent replied Β· 15 June 2024
Dear Ana, Thank you for your kind comments regarding Matthew and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
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5/5
GoogleKena Leigh was stellar in ensuring that I got and secured a fantastic 1 bedroom property in the heart of Twickenham! I was beginning to loose hope and Kena always came through and reassured me that Iβll get a place. Thank you Kena for the hard work and dedication and thanks to Snellers for a superb job! Love you guys! π§‘π§‘π§‘π β¦
J Β· 20 June 2023
Agent replied Β· 19 June 2024
Dear J B, Thank you for your kind comments regarding Kena-Leigh and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
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5/5
GoogleArguably the best Agents in town! Chelsea and her team were amazing when it came to following our property to completion.
The team remained focused, professional and kept us up to speed on each stage of the sale process.
They also managed to achieve the highest price ever sold in the area.
If you are serious about selling, Snellers can do wonders!
Uzma Β· 20 June 2023
Agent replied Β· 19 June 2024
Dear Uzma, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
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5/5
GooglePhoebe Fossett and her colleagues at Snellers, especially Kris Elgar, were so kind, thoughtful and thorough during my search for a property in and around Twickenham. Phoebe's kind manner, attention to detail, professionalism and understanding of my wants and needs were exemplary. I recommend her highly indeed.
Kelly Β· 20 May 2024
Agent replied Β· 19 June 2024
Dear Kelly, We really appreciate you taking the time to leave such lovely comments about Phoebe & Kris. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
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5/5
GoogleRachel was incredibly helpful in setting up three viewings in one day for me as I donβt live in the area and needed to maximise my visit. She was punctual, knowledgeable, polite, professional and so thoughtful. Much appreciated.
Lynn Β· 16 October 2024
Agent replied Β· 23 October 2024
Dear Lynn, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
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5/5
GoogleThe service given by Snellers Twickenham is amazing, we have been very happy with working them, guiding us through all the pieces of tenancy from start to end with very rapid high quality service. We would defininetely recommend them!
Burcu Β· 23 September 2024
Agent replied Β· 23 October 2024
Dear Burcu, Thank you for your kind comments regarding the team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
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5/5
GoogleCodie is an amazing estate agent; we completed our process with her. She is truly helpful and do everything she can. Throughout our flat renting process, we havenβt met anyone as helpful as she is.
Beril Β· 17 November 2024
Agent replied Β· 8 December 2024
Dear Beril, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Sarah
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5/5
GoogleKieron and Zach were very helpful and efficient, any questions we had were answered very timely and informatively. Kieron helped us understand the finer details of our contract very quickly. Zach was very knowledgeable and prepared for each property in the viewing stage which was a welcome change from other Estate Agents. You can definitely tell Snellers apart from other Estate agents in the care and knowledge they provide for their customers. Couldn't recommend enough.PositiveResponsiveness, Professionalism
Liam Β· 25 August 2021
Agent replied Β· 19 June 2024
Dear Liam, Thank you for taking the time in providing such lovely comments about Kieron and Zach in our Twickenham office. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
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5/5
GoogleI wanted to sell my house and had seen a few estate agents and came to this view. I cannot recommend Snellers Twickenham branch highly enough. From the very first meeting with Martin English and his team they have been proactive, professional, eager, polite and friendly. The regular updates on marketing and progress are much valued. They are the best...
Chris Β· 20 June 2023
Agent replied Β· 19 June 2024
Dear Chris, Thank you for your kind comments regarding the Twickenham team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
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5/5
GoogleOn our first interview with Tilly it was evident we were dealing with the person we felt we could trust to secure our property, she was able to tell us all the information we required and supported us with every step and we felt she was upfront, Tilly was encouraging and supportive. She had outlined all the strategies and plans to help us achieve our goals. We entrusted Snellers with the property. A decision within 48 hours had landed on our feet, we are so happy!!! Tilly has a depth of local knowledge and marketing skills of a profession manner that she applied which is driven by honesty & sincerity.PositiveResponsiveness, Professionalism
Kirsten Β· 25 August 2020
Agent replied Β· 19 June 2024
Dear Kirsten, We are delighted that you took the time to leave such a fantastic review which the Twickenham team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Hayley Marner Customer Relations Team
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5/5
GoogleKris Gauson was recommended to me when I sold a house in Twickenham as a trustee and both he and all his team at Snellers certainly lived up to the recommendation,From beginning to end they were always available and helpful and not least found a purchaser who paid over the original asking price
Thank you,Kris
Robert Β· 23 October 2023
Agent replied Β· 19 June 2024
Dear Robert, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
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5/5
GoogleCharlie and Chelsea were super helpful in helping us complete our purchase of our first home in time for the stamp duty relief. We were incredibly pleased by the excellent service they provided during an extremely stressful and pressured time. They were both quick to respond to any query or issues we had. Thank you both so much for your time, effort and help! Simran and RayomandPositiveResponsiveness, Quality, Professionalism, Value
Simran Β· 20 June 2022
Agent replied Β· 19 June 2024
Dear Simran. Thank you for sharing your kind words about Charlie and Chelsea. Your comments are much appreciated by the Twickenham team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
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5/5
GoogleZach from the Lettings Team at Snellers was so kind and professional, on hand to answer any questions I had, matching me to the perfect studio that I couldn't be happier with. The team are so friendly and efficient at all stages of the lettings process and I highly recommend to anyone looking for an honest and well informed service. Thank you Zach and Snellers for making my first rental experience so positive!PositiveResponsiveness, Quality, Professionalism, Value
Naomi Β· 20 June 2021
Agent replied Β· 19 June 2024
Dear Naomi, Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. Kind regards, Sarah Tranter Customer Relations Team
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5/5
GoogleWe are using Snellers for our current house move within the Twickenham area.
In the slow pre-Brexit market at the end of 2019 we were in a position where we were ready to sell but waiting for the perfect house to come along. In order to get prepared, we had several Twickenham agents come in to look round and advise us and value our property. Aaron from Snellers was one of these agents and, similar to the others, gave a convincing pitch and appraisal of the apparent saleability of our property. Aaron indicated that Snellers βwork the hardestβ of all the agents in Twickenham, which at the time we took with a pinch of salt.
The difference became apparent in the weeks that followed, as Aaron and Chelsea from Snellers made it their personal mission to find us the ideal house. This process involved showing us several houses to gauge and record our specific preferences, and included facilitating two off-market viewings, the second of which was the exact house we were looking for (and the house on which we exchanged contracts last week).
It did not stop with agreeing the purchase of our new house. Within a few days of our offer being accepted, Snellers came in to take photos and to line up the launch for our own property. The particulars were created and within a week they had over 10 confirmed viewings lined up. After the first of our launch viewings and a long follow-up viewing on a Sunday (facilitated by Aaron personally on his day off), we agreed the sale of our house to a solid buyer with no onward chain. And that was it - our house was sold within a single day and the chain was completed!
I canβt promise you the exact same experience that we had (finding you the perfect house and selling your property within a day!), but I would recommend Snellersβ services and would definitely use their services again. Weβve found that the Snellers work very hard to keep a sale on track leading up to exchange, have a diligent work ethic, are responsive, and of course (for us) supplied great final outcomes. We would like to extend our thank you to Aaron, Chelsea and team for a job well done!
Matthew Β· 20 June 2020
Agent replied Β· 19 June 2024
Dear Matthew Jones, Thank you for taking the time in providing such lovely comments about Aaron and Chelsea in our Snellers Twickenham office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team
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5/5
GoogleIβd like to thank Jessica at Snellers. She was most helpful in arranging a recent viewing for my husband and I. Although the property was not suitable for us I will have no hesitation in contacting her again in the future.
Marilyn
Adrian Β· 25 June 2024
Agent replied Β· 24 August 2024
Dear Adrian, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
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5/5
GoogleAgnivesh was the best agent weβve ever met. The process of finding a home in a current climate was much smoother than anticipated. Always on hand if we had any questions. His upbeat attitude and infinite patience makes him great at his job.
Monika Β· 20 May 2024
Agent replied Β· 19 June 2024
Dear Monika, We really appreciate you taking the time to leave such lovely comments about Agnivesh. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
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5/5
TrustpilotVery professional
I have used Snellers for over 10 years. I have found their service to be very professional, especially Sophie for a long time and more recently Jess, who are both always very efficient, proactive and responsive. Sophie always sources information for me and provides comprehensive updates and lets me decide upon my options.OK
OK Β· 16 October 2023
Agent replied Β· 15 June 2024
Hello, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
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5/5
GoogleCharlie is excellent. Responsive, respectful, honest, friendly, informative, experienced....... I could go on and on. The only other thing I wanted to say was that he is just SO persistent ! My experience has been really positive and Charlie never gave up on selling my house for what I wanted despite the market being very attractive and busy! We got there and it is all due to belief and resilience and persistence! Thank you
Helen Β· 20 June 2021
Agent replied Β· 19 June 2024
Dear Helen, We are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Kind regards Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.