Snellers Twickenham reviews

★★★★★ 5/5

Google

Had a fantastic experience with the whole Snellers team, in particular Courtney, Kieron and Richard. Having interacted with a few agents in the Twickenham area, they were by far the best I dealt with. From my first to my last interaction, they were actually a pleasure to deal with and completely changed my preconceived ideas of what agents are like. I fully recommend them and will be my first port of call next time! Thank you Team Snellers!

Rajdip · 21 June 2019

★★★★★ 5/5

Google

I can only say that I have been with many agents in the past but Snellers Twickenham has always been my top favourite out of all. Very professional. They really take note of all what you require. Rachel in particular has been very friendly, listening to what my requirements are. Always ready to help and inform. Communication is excellent and overall I am extremely happy with the service. Rachel and the whole team are absolutely outstanding. Thank you. Silvana

Silvana · 16 October 2024

★★★★★ 5/5

Google

Having lived in London for over 6 years now and got the chance to work with 4 Estate Agents - Snellers are by far my got to option. Extremely understanding and supportive during the whole process from viewing, placing an offer, addressing our needs and requirements...etc. I would like to take the chance to specially thank Molly - she has been an extreme superstar going above and beyond!PositiveResponsiveness, Quality, Professionalism, Value

Shihab · 20 June 2021

★★★★★ 1/5

Google

MOST TERRIBLE EXPERIENCE EVER!!!! My wife is pregnant and she is due in a few weeks. We signed contract 4 months in advance,they pushed us to pay deposit asap, and we did.We changed hospital,I …

Nebojsa · 16 February 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Snellers Twickenham , and I couldn't be happier with the experience. From the initial consultation to the final task, their team KYLE and HELYIA were professional, knowledgeable, and incredibly responsive. Kyle took his time to understand my needs and provided valuable insights that made the process seamless. His marketing strategy was top-notch! I highly recommend Snellers to anyone looking to rent, buy or sell… They truly go above and beyond!

Ephram · 26 October 2024

★★★★★ 1/5

Google

I am extremely disappointed with the service provided by this estate agency. They rented out a property to tenants with a large dog, despite the fact that dogs are explicitly not allowed in the building as set out in the Lease document. This has caused significant issues for us as neighbours, with noise and hygiene problems that have made living here unbearable. When we raised the issue with the agency, they completely failed to address it or enforce the building's rules. Their lack of communication and disregard for the well-being of other residents is unacceptable. I would strongly advise against using this agency if you want a peaceful and well-managed living environment.

Jelena · 23 September 2024

★★★★★ 1/5

Google

Disgraceful attitude from Snellers and manager Alex Wallace towards the flat they have rented out to a tenant with a massive hunting dog in an estate where dogs are legally not permitted. After Snellers were informed of the issue (over a month ago now) - they have tried to resolve it with no luck so far! While advertising of the property - no checks were done to see if dogs are allowed in the lease agreement of the flat. Disgrace to the Twickenham estate agents community!! AVOID at all cost otherwise you risking ending up as the tenant who stuck with a dog in an estate where regulations don't allow any pets, trust me she is NOT HAPPY!! Appalling negligence by Snellers with multiple households affected!! To Google and anyone concerned - evidence will be provided upon request to support this review, including video recording with the tenant (who was not told that animals legally not allowed), emails and phone conversations with Snellers.

Jack · 23 September 2024

★★★★★ 5/5

Google

For the past four years we've been renting out 2 properties through Snellers. I'd just like to say a huge thank you to the team at Thamesview, in particular Lee and Lisa. Becoming a landlord for the first time was a daunting experience but time and time again the team have provided sage advice, efficiency and counsel. More importantly there has always been a friendly voice on the end of the phone reassuring me that our properties are in safe hands. I would thoroughly recommend the team and Thamesview and am only sorry that we are no longer landlords- I'll miss the chats!

Beth · 21 June 2017

★★★★★ 5/5

Google

The team at Snellers in Twickenham were outstanding. From their enthusiasm and energy in selling my property, to helping me find a new property. Claudia Benko who worked to administer both the sale and purchase of my properties was incredible. Always remaining calm and ensuring that everything went as smoothly as possible. I would highly recommend this team to buy or sell your house.

Gemma · 20 June 2022

★★★★★ 5/5

Google

Rachel is very kind and enthusiastic! She made our viewing more enjoyable, especially we have a toodler! She did follow up all our questions and get back to us.

Eva · 2 November 2024

★★★★★ 5/5

Google

Kieron Melly is one of the talented Estate manager. He is warm and friendly. Most importantly he get straight to the point and get things done in the most practical and effient way. Very happy to work with him and his team for more than 10 years!

Lei · 22 November 2023

★★★★★ 5/5

Google

Recently sold our property with Snellers and our experience has been exceptional. Everyone we've spoken to was a true professional and spent the time to understand us and offer us the best options and service. Special shout out to Phoebe, Chelsea and Martin. My only regret is not instructing Snellers sooner. Thank you!

Harry · 20 June 2023

★★★★★ 5/5

Trustpilot

My property Manager Stephanie Sheppard…

My property Manager Stephanie Sheppard deserves a lot of praise. I can rely on her to keep me informed and updated on any developments concerning my property.If work needs to be done she will not only advise me but also update me on progress. Thank you Stephanie

Colin · 16 November 2023

★★★★★ 1/5

Google

Disappointed with service! Have done very short notice that we can’t get into the flat, with signed documents and paid deposits! And we didn’t receive any l proper apologies after

Iryna · 16 March 2026

★★★★★ 5/5

Trustpilot

Thank you Geeta!

I have used Snellers St Margarets as a letting agent for several years to fully manage my properties. I recently had a complicated maintenance issue which was handled by Geeta Sharma and I was very impressed with the way she proactively managed the situation, communicating between myself, the tenants and various trades to resolve a time sensitive issue to everyone's satisfaction.

Nicky · 21 May 2025

★★★★★ 5/5

Trustpilot

Sophie Sheppard has helped us greatly…

Sophie Sheppard has helped us greatly with a very long and difficult end of tenancy process this year . She has kept us up to date with information and explained the process clearly to us so we know what to expect along the way . Many thanks Sophie

Robert · 12 October 2023

★★★★★ 5/5

Trustpilot

Excellent Service

Very happy with the service I receive from Snellers in the full management of my flat in Strawberry Hill, Twickenham. The team, particularly Sophie and Josh are always available and efficient in helping to resolve any problems that crop up and in dealing with Letting renewal matters.

Marilyn · 4 November 2023

★★★★★ 5/5

Trustpilot

I am really glad to have cross path…

I am really glad to have cross path with Snellers; as they were very patient, kind and understanding during this house hunting and viewing process. Most especially Alex and Marcos who were very approachable, and that made it easy for me to ask questions till I was happy with the property choice.I would highly recommend this Estate Agent to anyone looking for a trusted company.

Joy · 16 February 2022

★★★★★ 5/5

Google

Martin has been brilliant handling the sale of our house. He has been supportive and sensitive to our needs as a seller and communicated regularly, keeping us informed at every step of the process. I am so appreciative of the care and thoughtfulness he has shown throughout the process. Thank you Martin

Lynne · 20 June 2023

★★★★★ 5/5

Google

We were really happy with the customer service we received from Martin when we were selling our flat. From the initial valuation through to the completion, he supported us throughout and always kept us well informed. We feel he went above and beyond and would definitely recommend to others! Thank you Martin!

Sam · 20 June 2023

★★★★★ 5/5

Google

What a great agency! Agnivesh was brilliant from start to finish with our letting. He was super friendly and helpful, he answered every question we had. Excellent!

Jo · 8 November 2024

★★★★★ 5/5

Google

We instructed Snellers estate agent to sell our house for us early October. From the very first meeting we were impressed with the energy, confidence and professionalism of the whole team. Three individuals who stood out were Steavie, Pryia and Rachel. These ladies were friendly, knowledgeable and exceptionally competent, as a result our house was sold within a week for more than the asking price. An excellent service from the team at Snellers! Mark & Laurence

Mark · 20 October 2024

★★★★★ 5/5

Google

Myself and my family were looking for the right property at the right price, and Kieron was the right guy to help us with this, very courteous and very on the ball with finding just what we wanted, Courteney met us at the property and showed us around. Both very helpful and polite. Will highly recommended the Twickenham office of sellers. I'm sure we are going to be extremely happy in our new home .

Rene · 21 June 2019

★★★★★ 5/5

Google

I have been looking to buy a property in the hampton area and came across snellers. Cam has been super helpful, attentive and very knowledgeable. Would recommend!

Ace · 2 November 2024