Snellers Twickenham reviews

★★★★★ 5/5

Google

James Wildsmith from Snellers Twickenham has been fantastic throughout the house hunting process. Unlike some estate agents James seemed to pay close attention to what it is we were looking for (we were quite picky) and only came back to us with properties which might suit our needs. He kept just the right amount of contact also when compared with some other agents you feel a little hassled. Thanks James!

Tiffany · 26 August 2019

★★★★★ 5/5

Google

Everyone was really friendly but a special shoutout to Agi who had endless patience for my questions. He was always really clear and helpful and I felt that he really had my best interest in mind. Would recommend.

Jyoti · 21 January 2024

★★★★★ 5/5

Trustpilot

We had a great experience with our…

We had a great experience with our estate agent, Sam. He was professional, responsive and communication was clear and prompt. Very easy to deal with.

Jose · 7 March 2026

★★★★★ 5/5

Trustpilot

I would like to thank Sophie Sheppard…

I would like to thank Sophie Sheppard for her help negotiating a number of areas which arose throughout this year. She has been very helpful, quick to respond to queries and found successful ways in which to find solutions.

KM · 17 December 2023

★★★★★ 5/5

Google

Kieron has been exceptional in both his skill and understanding in finding us the right tenants for our property. Professional service, informative,very good approach and communication to his clients. Also I would like to thank Kena and Molly for their clear communication and keeping us informed..

Sema · 20 June 2023

★★★★★ 5/5

Trustpilot

Great service!

I have been very well looked after as a tenant by Snellers and in particular by Foysol Ahmed - great level of communication and professionalism. Punctual with any visits needed and always keeping me up-dated about any works. Thank you Foysol!

Sue · 26 October 2023

★★★★★ 5/5

Google

Sam is extremely helpful and professional. I look forward to continuing to work with him in our property hunt.

Clare · 3 December 2025

★★★★★ 5/5

Trustpilot

I have a good tenant

I have a good tenant, who pays the rent on time, so I want to keep them happy. Unfortunately, they are not hesitant about reporting every little detail of "things that need to be done". I am so pleased to have someone like Sophie Sheppard who can sort thins out and keep the tenant happy.

Donald · 9 May 2025

★★★★★ 5/5

Google

Snellers Twickenham did a great job of selling our property. Each step of the process was very collaborative and our input and feedback listened to and acted upon. Special thanks to Nartin English and Tamara Ellwood for excellent customer service throughout the process.

Sudha · 24 August 2023

★★★★★ 5/5

Trustpilot

Harry Jenkins Twickenham

Harry Jenkins was outstanding, not only in securing a good price for the sale but also of keeping the process on track even when there were the inevitable surprises. He deserves special mention for offering to help supervise the packing and removal of our belongings when we could not return to London from Moscow due to travel restrictions. Very grateful for his assistance.

Alastair · 9 April 2021

★★★★★ 5/5

Google

My agent is called Molly - Jo and she has been absolutely brilliant. Not only she is professional and passionate about her job but also she makes the atmosphere very friendly and welcoming. Looking for an apartment with Molly was a very pleasant experience and I will be certainly coming back to Snellers in future! Thank you Molly. IvanaPositiveResponsiveness, Quality, Professionalism, Value

Ivana · 20 June 2021

★★★★★ 5/5

Google

Tom was helpful, communicative and enthusiastic throughout our search for a property to rent in Twickenham. He kept us informed at all times and was able to answer all of our questions and support us during the process. Both of the properties we viewed with him were perfect, demonstrating he knew exactly what we wanted - many thanks to him and to the team at Snellers.

Helen · 20 June 2020

★★★★★ 5/5

Trustpilot

Simply the best

As a busy professional I cannot overstate the importance of dealing with a property management team that provides excellent communication, accessibility, and regular check-in. In short, the stress saved by Snellers has been invaluable in keeping me on track in my other ventures. Sophie (Sheppard), in particular, has been invaluable in delivering Sneller's Values.

Marky · 15 May 2025

★★★★★ 4/5

Trustpilot

Very Helpful Staff

Sophie Sheppard from Snellers has always been highly efficient in responding to calls and emails. She deals with problems quickly and is always available to help, this makes relationships between landlord and tenant much easier and prevents issues building up. I am very satisfied with the service Sophie has provided on behalf of Snellers.

Eleanor · 14 May 2025

★★★★★ 5/5

Trustpilot

We had support from Ruby Burridge from…

We had support from Ruby Burridge from the Hampton Office of Snellers Estate Agency in SW London.She was very helpful, articulate, on time and knowledgeable. Although the particular properties were not what we wanted, Ruby was very helpful.Five star review.

Michael · 25 October 2023

★★★★★ 5/5

Google

Excellent service throughout the entire process. A constant flow of viewings which in this market is outstanding. Feedback given after every viewing. Tamara was outstanding in keeping the entire chain moving and on track. Absolutely would recommend them to anyone.

Cristina · 23 October 2023

★★★★★ 5/5

Google

We purchased our house through Snellers in Twickenham. Martin, Tamara and team made this purchase really seamless and apart from a few last minute hiccups to expected I guess, the process was very easy and communication was great! Would recommend!

Christian · 23 October 2023

★★★★★ 5/5

Trustpilot

Snellers have been amazing in helping me find the right property for me and my family

Snellers have been amazing in helping me find the perfect property to rent. Very friendly and professional and kept me updated with suitable properties, I felt as though it was just as important to them that I got the right property to suit the needs of me and my family. Also want to say a huge thank you to Amy!

Ozuola · 16 September 2021

★★★★★ 4/5

Trustpilot

Many years of experience

I've had dealings with various property managers within Snellers since inheriting the flat from my father that they have managed for years. It's currently Shaun Brayshaw, who has been prompt, efficient and courteous in dealing with my queries and assorted issues. I can recommend the company based on many years of family experience.

Mark · 19 May 2025

★★★★★ 5/5

Google

This is the second time I have had the pleasure of using snellers twickenham and once again I cannot fault their services and friendly and helpful staff. A special thanks to Charlie for always being on hand, Harry for conducting the viewings so professionally and thanks to Aaron and Chelsea for your initial advice! I cannot recommend you guys highly enough!

Amy · 20 June 2021

★★★★★ 5/5

Google

Great service from Martin and the team at Twickenham Snellers. Professional throughout, super response to requests and queries. Martin especially, provided a knowledge and friendly approach to selling which was demonstrated by the multiple offers received. Thanks once again to Martin and the team.

Andrew · 20 June 2023

★★★★★ 3/5

Google

I've reduced my previous 5 star review (on the original letting process) to a 3 star review due to the struggles and delays with getting our deposit back, even once the amount had been agreed. Quite a different experience as a new tenant … More

Zack · 10 August 2025

★★★★★ 1/5

Trustpilot

Do not trust Snellers agency

Do not trust Snellers agency in Twickenham. Their reviews are fake, and they force you to write a nice review. Once you pay the money, they disappear. They advertised the place I rented from them saying that is quiet. Loud doors (without springs) banging all the times, daily construction noise and another neighbour bullying and stalking me. Everyone in the shared staircase do as they please with no CCTV and rules. Bad stench in the common staircase. They did nothing - apart from sending me several emails involving several different people from the agency t o confuse me. They destroyed my life. Snellers bully me until this day, completely clueless, ask you for money that you already paid and continue to harass you day by day by different people. Do not rent from them particularly if you are a for ei gner. Update 1 - Sarah reply is no use like the whole lot of the. Usual excuse. Am a long suffering customer of Snellers - never again. Complete rip-off. Update 2 - Snellers now continue to blackmail me until today and want my personal details or my review will be taken down. Just in case anyone is doubting, in one year I rented from Snellers I spoke to at least 20 different people. Snellers have been trying to get me evicted illegally. It is a bad triangle between landlord, agency and park management taking side of the neighbours - they all blame each other. You won't believe this but they even blocked a window in the shared stairwell permanently. Worse landlord I ever had in SNELLERS.

Kat · 26 March 2024

★★★★★ 1/5

Trustpilot

Do not trust Snellers agency

Do not trust Snellers agency in Twickenham. Their reviews are fake, and they force you to write a nice review. Once you pay the money, they disappear. They advertised the place I rented from them saying that is quiet. Loud doors (without springs) banging all the times, daily construction noise and another neighbour bullying and stalking me. Everyone in the shared staircase do as they please with no CCTV and rules. Bad stench in the common staircase. They did nothing - apart from sending me several emails involving several different people from the agency t o confuse me. They destroyed my life. Snellers bully me until this day, completely clueless, ask you for money that you already paid and continue to harass you day by day by different people. Do not rent from them particularly if you are a for ei gner. Update 1 - Sarah reply is no use like the whole lot of the. Usual excuse. Am a long suffering customer of Snellers - never again. Complete rip-off. Update 2 - Snellers now continue to blackmail me until today and want my personal details or my review will be taken down. Just in case anyone is doubting, in one year I rented from Snellers I spoke to at least 20 different people. Snellers have been trying to get me evicted illegally. It is a bad triangle between landlord, agency and park management taking side of the neighbours - they all blame each other. You won't believe this but they even blocked a window in the shared stairwell permanently. Worse landlord I ever had in SNELLERS.

Cookie · 26 March 2024